27 Process Management jobs in the United Arab Emirates

Posted On 30 Oct, 2024

Type: Permanent

Job Category: EOE - Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Document processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps, and related quality documentation, including version control.

Key Accountabilities:

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations, and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions, and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity, and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements, and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization, and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio).

We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.

1. Manage the COO’s calendar, meetings, travel, and records.
2. Prepare and distribute reports, presentations, and documents with departments.
3. Organize and maintain files for correspondence, project documents, and financials.
4. Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
5. Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
6. Handle confidential information with discretion.

1. 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
2. Proficient in Microsoft Office Suite and construction management software.
3. Strong organizational, time-management, and communication skills.
4. Detail-oriented, proactive, and able to work independently.

We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.

• Manage the COO’s calendar, meetings, travel, and records.
• Prepare and distribute reports, presentations, and documents with departments.
• Organize and maintain files for correspondence, project documents, and financials.
• Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
• Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
• Handle confidential information with discretion.

• 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
• Proficient in Microsoft Office Suite and construction management software.
• Strong organizational, time-management, and communication skills.
• Detail-oriented, proactive, and able to work independently.

We are seeking a highly skilled and experienced Assistant Engineering Manager to join our team. As an Assistant Engineering Manager, you will play a critical role in supporting the Cluster Director of Engineering in overseeing the efficient operation of hotel and residences facilities.

This includes all fire and life safety equipment and systems, as well as planning and managing preventative maintenance work, new projects, extensions, and renovations.

In addition, you will contribute to the preparation of operational plans, monitor energy usage, and implement initiatives to conserve energy wherever possible.

• Oversee the efficient operation of hotel and residences facilities.
• Plan and manage preventative maintenance work, new projects, extensions, and renovations.
• Contribute to the preparation of operational plans.
• Monitor energy usage and implement initiatives to conserve energy.

• College degree in Electrical or Mechanical Engineering.
• Five years operating experience in a similar capacity.
• Familiarity with operations and priorities of other hotel departments.
• Awareness of local government requirements and regulations.
• Pasión for leadership.

We are now looking for a new Senior Manager Operations Management in Ras Al Khaimah, U.A.E!

• Deliver output, quality & cost as required by the monthly production schedule & revenue.
• Achieve KPIs: average production hours per meter/set & flash outs, efficiency, inventory turns, WIP, C/T reduction, process optimization/standardization, etc.
• Lead direct reports in pursuit of operational excellence and ensure full 100% compliance with standards across 3 business units & site locations.
• Develop and manage the performance of the operations team to improve output and continuously enhance value-adding processes aligned with business objectives, through clearly defined RREs.
• Engage and drive quantified outcomes through cross-functional teams.
• Apply the best available systems and technologies to enable cost-effective attainment of the highest standards of safety, environment, quality, planning, production, and morale. Ensure compliance with all methodologies & systems.
• Implement and promote lean manufacturing, waste reduction, OOE, automation, smart factory, and value-added processes.
• Manage the end-to-end flow of operations — fast, flexible, and responsive.
• Ensure timely product delivery without overtime and at minimum cost.
• Optimize employee resource deployment and define processes accordingly.
• Identify labor and material cost savings as part of ongoing improvements and lean initiatives.
• Enhance production output through continuous improvements and lean initiatives.
• Set up lines, machines, and facilities as required for additional orders.
• Drive productivity improvements and improve inventory turns through material control and process enhancements.
• Achieve cost savings via C/T reductions and operational improvements.
• Improve employee skills, performance, and output.
• Enhance process quality and foster ownership.
• Ensure production complies with Vertiv’s QHSE & other policies.
• Adhere to Vertiv’s equal opportunity, harassment, and discrimination policies.

• Mechanical/Electrical Engineer
• MBA in Operations Management
• Management experience of 15+ years in a managerial role

• CNC Machining & Robotics
• Advanced Computer Skills
• Excellent Communication
• Leadership
• Interpersonal Skills
• Negotiation Skills
• Critical Thinking & Problem Solving

No calls or agencies please. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Applicants with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN, or those needing sponsorship now or in the future, are ineligible for hire.

We promote equal opportunities for all in hiring, employment terms, mobility, training, compensation, and occupational health, without discrimination based on age, race, color, religion, creed, sex, pregnancy, marital status, sexual orientation, gender identity/expression, genetic information, citizenship, national origin, veteran status, political affiliation, or disability.

Job Title: Parking Operations Leadership Role

About the Position:

• Enhance parking cashiering processes to ensure seamless and efficient operations.
• Support with interview and selection of parking staff, review and approve duty schedules, and monitor attendance, overtime, and leaves.
• Drive cashless transactions across locations and ensure consistent cash handling practices.
• Analyze parking cashiering reports, focusing on reducing manual work and minimizing paper usage.
• Implement process improvements and enhance internal controls, addressing audit findings and analyzing compliance.
• Lead team members, coordinate with other departments, and maintain stakeholder relationships.
• A customer-centric approach is required, ensuring satisfaction by addressing concerns and requests from business units and customers.

Requirements:

• Bachelor's degree in accounting as the major subject.
• At least 5-6 years' relevant experience in an agency or in-house UAE/GCC experience preferred.
• Previous working experience as a Parking Supervisor is advantageous.
• Demonstrated experience using Microsoft applications and other systems.

Employment Details:

• Mid-Senior level position.
• Full-time employment.
• Administrative and Accounting/Auditing job function.
• Events Services and Government Administration industries.

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Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose
Lead CBD's security operations and manage incident response efforts. This role is critical in supporting the CISO office and ensuring the security and resilience of our IT infrastructure and protecting our bank's data and systems from cyber threats.
Principle Accountabilities

• Oversee the daily operations of the Security Operations Center (SOC) working across 1LoD & 2LoD security teams.
• Develop and implement security monitoring and incident detection strategies.
• Ensure the effective use of security tools and technologies to protect the bank's assets.
• Monitor security alerts and manage the response to potential security incidents.
• Support the CISO office Conduct regular security assessments and audits to identify vulnerabilities.
• Own the incident response plan to address security breaches and incidents.
• Lead the incident response team in investigating and resolving security incidents. (24/7 rota with leadership team)
• Coordinate with internal and external stakeholders during incident response activities.
• Conduct post-incident reviews and implement lessons learned to improve security measures.
• Ensure timely and accurate reporting of security incidents to relevant authorities and stakeholders.
• Develop and maintain a threat intelligence program to identify and analyze emerging threats.
• Collect, analyze, and disseminate threat intelligence to relevant stakeholders.
• Collaborate with external threat intelligence providers and industry peers to stay informed about the latest threats.
• Integrate threat intelligence into security operations and incident response processes.
• Provide actionable intelligence to enhance the bank's security posture and mitigate risks.
• Support risk assessments and vulnerability analysis to identify potential threats (ISMS/Projects/Change/Thematic).
• Support threat modelling as part of DevSecOps and other change activity.
  

• Minimum of 10 years of experience in information security, with at least 3 years in a leadership role.
• Strong knowledge of security frameworks (e.g., ISO 27001, NIST).
• Experience with security architecture and design.
• Excellent understanding of regulatory requirements (e.g., GDPR, PCI-DSS, UAE-specific regulations).
• Experience of Threat Modelling (MITRE , STRIDE, OWASP etc)
• Bachelor's degree in Computer Science, Information Security, or a related field.
  

• Proven ability to manage and lead a team.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionOther, Information Technology, and Management
• IndustriesBanking

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Dubai, Dubai, United Arab Emirates 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This is a key role that requires the ability to analyze and optimize business processes. The Process Optimization Specialist will work closely with clients to understand their current process challenges and develop strategies for improvement.

The ideal candidate will have strong analytical skills, experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes, and excellent communication skills.

We are looking for someone who can:

• Analyze as-is processes within client organizations and identify areas for improvement
• Develop process improvement strategies and roadmaps
• Conduct requirement-gathering workshops

Duties and Responsibilities:

• Design and implement end-state processes and procedures
• Develop user guides and facilitate training programs
• Ensure chargeability and customer satisfaction ratings

Required Skills and Qualifications:

• Strong analytical skills
• Experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes
• Excellent communication skills

Benefits:

• Certifications: Complete at least two CIS certifications per year
• Support pre-sales/sales engagements

Others:

• Collaborate with the Practice team to develop standard best practice documentation
• Contribute to project quality success metrics

Asset Management, Operations Manager MENA (ID: ID: 000LMMM)
GCB-5 Some careers grow faster than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Asset Management (AM) is the investment management business of the HSBC Group. We invest on behalf of retail and private banking clients, financial intermediaries, corporate and institutional investors globally. Our investment offering covers all asset classes across equities, fixed income, liquidity, multi-asset, and alternative investment asset classes. We manage these across active and passive management, smart beta and factor-based investing. Assets under Management in excess of USD $800 billion on behalf of our clients.

The Operations manager will support the Chief of Operations and Finance Officer (CofOF) for AM MENA in overseeing and ensuring the efficient flow of feeder fund operations, performance supervision of service providers and other related activities in support of the AM Dubai Branch operations.

The Operations manager will report functionally and at an entity level to the Chief of Operations and Finance Officer of HSBC Investment Funds (Luxembourg) S.A. - Dubai Branch.

Duties & Responsibilites: •Will work collaboratively with other members of the Asset Management teams, Global Lines of Businesses, Functions and DBS to ensure market competitive AM operations and overall client service excellence for AM MENA.
•Support in the preparation of due-diligence reports of services providers and providing back-up support to the Investment Manager with regards to fund management.
•Plan, co-ordinate & manage the business contingency planning and reporting for the UAE Branch.
•Responsible for overseeing the infrastructure and IT support provided by various parts of the HSBC Group that may impact fund management operations.
•Ensures effective relationship with key stakeholders both within and external to HSBC.
•Ensure that all operational processes relevant to the AM Branch are documented and conducted in compliance with all laws, rules, regulations and procedures, in accordance with best market practice.
•Ensure that control activities relevant to the role are consistent with Group standards & regulatory requirements.
•Support the processes relating to internal and external audits and regulatory inspections – including ensuring that all identified issues are addressed in accordance with expected deadlines and group control requirements.

Requirements

Qualifications & Experiences: •Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.
•Seasoned professional with a technical understanding of middle/back-office operations, ideally within a global financial services organization and/or Asset Management company.
•Thorough understanding of the operational cycle of fund management, including the interactions with key parties such as Fund Administrators, Custodians and Transfer Agents.
•Familiarized with the investment management process and oversight of funds.
•Knowledge of technology applications and system integrations, and how they improve workflow efficiency in the context of fund management.
•Experience in the preparation of due diligence reports and dashboards to enable operational efficiency.
•Experience with asset management products would be a plus.
•Understanding of operational risks and controls within a middle/back-office operations environment.
•Proven ability to promptly manage system / process shortcomings to mitigate impact to customer experience.
•Experience in working in a complex matrix environment.
•Proven ability to proactively and constructively engage with senior management, regulators, auditors and service providers. Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued. For further details and application information please visit our careers site, searching under reference number. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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