405 Professional Services jobs in the United Arab Emirates

About Us:

SEDCO is a global leader in providing digital branch transformation solutions. Our mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve. We provide comprehensive customer experience solutions all across the globe.

Your Role:

This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO's products at customers' locations.

You will:

• Make onsite Support for SEDCO's Products HW/SW.
• Make remote Support for SEDCO's Products HW/SW.
• Install & configure for SEDCO's Products HW/SW.
• Conduct Site Surveys.
• Conduct SEDCO's Products Updates/Upgrades.
• Complete Documentation for SEDCO's Products as required.
• Maintain Excellent Customers' relationship.
• Conduct Presentations/Demos on SEDCO's Products as required.
• Do internal Service Department Tasks.
• Conduct Training to Partners.
• SEDCO's Products Customization & Configurations.

What You Bring:

• Minimum bachelor's degree in computer engineering or computer science.
• Maximum 2 Years' experience in the field, fresh graduates are encouraged to apply.
• Excellent command of English & Arabic Spoken and Written.
• Ability to relocate according to work needs.
• Excellent customer service & communication skills.

Technical Skills:

• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
• Knowledge in Windows Operating System - Win 10, WinServer Administration, Services, IIS, Troubleshooting, …)
• Knowledge in databases/reporting administration, preferable MS SQL Connectivity, Backup & Restore, maintenance .)
• Good knowledge in IT projects cycle.
• Documentation tools (MS word, MS Visio, MS project, …)

Other requirements:

• Applicant must have legal residence with valid work permit in UAE.
• Required a UAE valid driving license.

Description

What We Do

Managing cyber risk, together Today the modern enterprise is an Enterprise of Things.

We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale.

Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products.

We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience.

We are cyber-obsessed about addressing the world s most challenging security problems.

Innovation starts here, everyone s ideas are valued, visionaries welcomed

A Forescout Professional Services Engineer (PSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers Forescout deployments.

The post sales engineer must be able to solve technical and process challenges to ensure customer success.

The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases.

The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion.

What You Will Do

Customer consultation to determine outcomes, success criteria and challenges/gaps.

Develop and implement plans of action to close gaps and drive successful outcomes.

Administer and mature customer enterprise deployment of the Forescout solution.

Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.

Define and create polices in accordance with customer s business requirements.

Manage equipment installation and configuration at all locations, to include lab environments.

Manage Forescout software and hardware upgrades

Manage of the ForeScout solution in accordance with the customer s business goals.

Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

8+ years of experience in an IT related field

Consultative experience designing and advocating for best-practice solutions.

Minimum 3 years of experience with network hardware configuration.

3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.

Expertise deploying large scale enterprise deployments/data centers.

Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.

Experience implementing complicated software products that involve multiple components.

Ability to clearly document complicated steps and procedures.

Design and architecture experience a plus.

Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.

Excellent interpersonal skills and demonstrated experience working in demanding and challenging environments.

US technical support experience a plus.

Bachelors Degree in Computer Science, Engineering or equivalent industry experience

ForeScout Certified Administrator (FSCA) & ForeScout Certified Engineer (FSCE) required.

Candidates should have over 8 years of IT experience, with at least 3 years in network hardware configuration and significant experience with Windows and Unix systems.

A Bachelor's degree in Computer Science or Engineering and Forescout certifications are required.

Unified Professional Services Engineer & Project Manager

• Experience with Extreme Networks Products is a must for this role specifically Extreme Fabric is highly desirable.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

Come become part of something big with us We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.

The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

Professional Services Responsibilities

• Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers/ability to customers.

Premier Resident Engineer Responsibilities

• Account support: 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.

Revenue Generating Service Projects: 15%, (reduced to 5% after 1st year )

• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls – travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

Knowledge Growth and Transfer: 10%

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

Sports, Venues and Entertainment Accounts Only

• Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and/or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

Other duties as assigned: 5%

• Travel and Normal Work Hours will be:
• Monday through Friday – Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

Location Required:

• Primarily based in Dubai – UAE
• May be required to support the business in other EMEA locations.

Requirements

• Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

Desired Skills / Experience

• B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus:
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC)/Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and/or Extreme WiNG.
• Extreme Workflow Composer/Stackstorm.
• Scripting/Workflows.
• Python.
• Expert level knowledge of:
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

Extreme Networks Culture:

• Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't see.We must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity: Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership: It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Job Description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role Aspen Technology has an immediate need for a Professional Services Project Director in the Professional Services Project Management Office organization in the Middle East (MENA) region. Successful candidate will be responsible for the delivery of cutting-edge technology projects to market leading companies. This is an assignment within the organization with a great degree of influence and visibility with clients.

Your Impact

• Strategically oversees, monitors, and manages projects.
• Delivering multiple software implementation projects on budget and on schedule with high customer satisfaction.
• Execution of all project management phases from initiation, execution, monitoring and controlling to closeout.
• Functional supervision of contractors, consultants and engineers assigned to the projects.
• Compliance with all reporting, project administration, and documentation requirements.
• Communicate and develop relationships with clients.
• Ensures a high degree of customer satisfaction through world-class delivery practices.
• Work collaboratively with other teams: R&D, Support, Product Management, Sales and Customer Success organizations.
• Recommend changes to a project that is ongoing if it appears it is not proceeding on schedule or is producing unsatisfactory results.

What Youll Need

• Minimum of (14) years project management leadership experience with Information Technology initiatives.
• Experience in process industry (preferably oil&gas, petrochemicals or similar)
• Experience in managing multiple projects impacting different business functions and multiple locations.
• Experience with international customers mainly in the Middle East region (ideally also Eastern Europe and India).
• Excellent analysis skills and ability to translate business requirements into project deliverables and associated tasks.
• Excellent communications skills (written and oral), with an ability to listen and to articulate project status and issues. Communication experience should include presentations at all organizational levels.
• Experience in creating detailed project plans, crisp presentations and accurate financial reports.
• Ability to adopt and tune communication to accommodate different levels of stakeholders.
• Team building and management skills, to bring a diverse group together to deliver required business results.
• Leadership through influence, rather than exercising leadership via formal hierarchy.
• Technical understanding to enable effective delivery of technology projects including new systems implementations.
• Proficiency in key areas of project management including scope, time, cost, quality, risk, procurement management.
• Customer Focus ensure customer satisfaction and delivery success and establish long-term relationships.
• Problem Solving - ability to identify key issues, develop and evaluate alternative solutions and make improvements.
• Must be able and willing to travel at least 25% of time, including international travel.
• Industry recognized Project Management certification desirable.
• Experience in both waterfall and agile project management desirable.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

Come become part of something big with us We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.

The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

• • Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers/ability to customers.

• • Account support: 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.

• • Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls – travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

• • Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

• • Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and/or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

• • Travel and Normal Work Hours will be:
• Monday through Friday – Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

• • Primarily based in Dubai – UAE
• May be required to support the business in other EMEA locations.

• • Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

• • B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus:
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC)/Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and/or Extreme WiNG.
• Extreme Workflow Composer/Stackstorm.
• Scripting/Workflows.
• Python.
• Expert level knowledge of:
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

• • Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't see.We must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity: Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership: It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Experience with Extreme Networks Products is a must for this role specifically Extreme Fabric is highly desirable.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

Come become part of something big with us We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.

The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

• Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers/ability to customers.

• Account support: 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.

• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls - travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

• Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and/or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

• Travel and Normal Work Hours will be:
• Monday through Friday - Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

• Primarily based in Dubai - UAE
• May be required to support the business in other EMEA locations.

• Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

• B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus:
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC)/Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and/or Extreme WiNG.
• Extreme Workflow Composer/Stackstorm.
• Scripting/Workflows.
• Python.
• Expert level knowledge of:
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

• Teamwork : The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency : Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't see.We must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor : We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity : Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership : It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion : By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year. No provider is better positioned to deliver better outcomes on scale, than Extreme. Come become part of something big with us We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East. The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

• Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers / ability to customers.

• Account support : 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW / SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification / engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment : Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent / present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.
• Revenue Generating Service Projects : 15%, (reduced to 5% after 1st year)
• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations / troubleshooting, customer demonstrations, lab set-up, training / knowledge transfer, sales calls – travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

• Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and / or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

• Travel and Normal Work Hours will be :
• Monday through Friday – Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

• Primarily based in Dubai – UAE
• May be required to support the business in other EMEA locations.

• Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

• in Computer Science or related field, or equivalent work experience.
• Network Certifications desired ( CCNA, CISSP, CCIE, CWTS / CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus :
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC) / Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and / or Extreme WiNG.
• Extreme Workflow Composer / Stackstorm.
• Scripting / Workflows.
• Python.
• Expert level knowledge of :
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

• Teamwork : The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency : Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor : We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity : Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership : It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion : By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.

The Professional Services Consultant works with clients and partners remotely and / or onsite on engagements of high complexity. The consultant can demonstrate his / her ability to participate in customer success from the pre-sales / scoping phase to project closure.

He / she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.

As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to :

• Mobile network signaling security – e.g. GTP, PFCP, SBA
• Mobile network RAN network security – e.g. RAN Security Gateway
• Carrier grade NAT solutions – e.g. NAT44, NAT64
• Improved monetization – Gi firewall services and Security
• Telco applications, API security, SecOps
• Virtualization and Orchestration

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

• Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)
• Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP / GSMA, SASE in Telco space
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned

• 8+ years' experience in professional services, consulting, support or pre-sales roles.
• 2+ years' experience working in a telco sector, in professional services, consulting, implementation, or design roles
• Previous experience working for a Vendor would be a plus
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks
• Thorough understanding of Telco Signaling protocols and services, especially around security
• Solid understanding of general security and networking principals and technologies such as : Security infrastructure : Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control. Networking and management : switching, routing, load balancing, network management, OSS.
• In-depth industry knowledge, theoretical and practical understanding of : Functions and flows of MME, HSS, S / PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc. Knowledge of 3GPP standards – especially around GTP and PFCP Roaming security – GSMA IR.88, FS.20 Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3 Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management IPv6 and SCTP
• Understanding of Application Security for software driven Telco architectures API security 5G SBA
• Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco / MSSP use cases
• Experience in scripting and automation would be a plus
• Excellent presentation and technical documentation skills
• Excellent troubleshooting skills with a systematic approach to problem solving
• Proven ability to work independently or lead a team in a collaborative environment
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
• Ability to adapt seamlessly to shifting priorities, demands and timelines
• Flexible working hours
• Positive customer service attitude with excellent soft skills
• Ability to bring projects to successful completion through political sensitivity
• Strong commitment, self-driven with good team leadership skills
• Low / Moderate travel (up to 50%) – EMEA region

Education :

• Master's Degree in technical or management discipline and / or equivalent extensive work-related experience

Salesforce Professional Services Director — UAE, Full-time. Reports to: CEO.

Role: Professional Services Director

Purpose of Role — Build Scalable Delivery Engine

- Systemise our delivery

- Fast track Talent

- Keep us Green and Protect our reputation at all times

Lead ConX Digital's delivery function, ensuring high-quality, timely Salesforce implementations and managed services. Own project execution, resource allocation, and customer satisfaction, while scaling delivery capabilities to support regional growth.

• Delivery Leadership
• Oversee end-to-end delivery of Salesforce implementation projects, managed services, and support engagements.
• Ensure all projects meet budget, scope, and timeline expectations, while maintaining high-quality standards.
• Implement delivery frameworks, methodologies, and best practices across projects.
• Team Management & Growth
• Manage and develop the delivery team, including project managers, architects, and consultants.
• Identify skill gaps, drive training and certification programs, and create clear career progression paths.
• Build a scalable professional services model that supports growth into KSA and other GCC markets.
• Client Engagement & Account Management
• Act as the escalation point for complex client delivery issues.
• Drive customer satisfaction through proactive delivery planning, risk mitigation, and executive engagement.
• Partner with Sales and Account teams to scope new opportunities and provide delivery feasibility input.
• Operational Excellence
• Implement KPIs and dashboards for utilisation, project profitability, delivery quality, and client satisfaction.
• Streamline resource planning, project staffing, and cross-functional collaboration with Sales, Marketing, and Finance.
• Lead post-project reviews and ensure lessons learned are institutionalised.
Key Qualifications & Experience
• Education: Bachelor's or Master's in IT, Business, or related field; PMP / Prince2 / Agile certifications a plus.
• Experience: 10+ years in professional services or consultancy delivery leadership, preferably Salesforce or enterprise software.
• Skills:
• Strong project management and people leadership skills.
• Experience in scaling delivery operations in a consulting firm.
• Financial acumen to manage project P&L, margins, and resource utilisation.
• Excellent communication with clients and internal stakeholders.
Personal Traits
• Strategic and operationally strong; hands-on when needed.
• High accountability and results-oriented.
• Strong mentorship and team-building capability.
• Comfortable in fast-moving, high-growth environment.

Ideally we're looking for Arabic and regional experience


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