192 Professional Services jobs in Al Awir

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year. No provider is better positioned to deliver better outcomes on scale, than Extreme. Come become part of something big with us We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East. The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

• Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers / ability to customers.

• Account support : 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW / SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification / engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment : Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent / present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.
• Revenue Generating Service Projects : 15%, (reduced to 5% after 1st year)
• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations / troubleshooting, customer demonstrations, lab set-up, training / knowledge transfer, sales calls – travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

• Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and / or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

• Travel and Normal Work Hours will be :
• Monday through Friday – Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

• Primarily based in Dubai – UAE
• May be required to support the business in other EMEA locations.

• Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

• in Computer Science or related field, or equivalent work experience.
• Network Certifications desired ( CCNA, CISSP, CCIE, CWTS / CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus :
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC) / Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and / or Extreme WiNG.
• Extreme Workflow Composer / Stackstorm.
• Scripting / Workflows.
• Python.
• Expert level knowledge of :
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

• Teamwork : The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency : Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor : We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity : Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership : It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion : By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.

The Professional Services Consultant works with clients and partners remotely and / or onsite on engagements of high complexity. The consultant can demonstrate his / her ability to participate in customer success from the pre-sales / scoping phase to project closure.

He / she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.

As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to :

• Mobile network signaling security – e.g. GTP, PFCP, SBA
• Mobile network RAN network security – e.g. RAN Security Gateway
• Carrier grade NAT solutions – e.g. NAT44, NAT64
• Improved monetization – Gi firewall services and Security
• Telco applications, API security, SecOps
• Virtualization and Orchestration

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

• Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)
• Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP / GSMA, SASE in Telco space
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned

• 8+ years' experience in professional services, consulting, support or pre-sales roles.
• 2+ years' experience working in a telco sector, in professional services, consulting, implementation, or design roles
• Previous experience working for a Vendor would be a plus
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks
• Thorough understanding of Telco Signaling protocols and services, especially around security
• Solid understanding of general security and networking principals and technologies such as : Security infrastructure : Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control. Networking and management : switching, routing, load balancing, network management, OSS.
• In-depth industry knowledge, theoretical and practical understanding of : Functions and flows of MME, HSS, S / PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc. Knowledge of 3GPP standards – especially around GTP and PFCP Roaming security – GSMA IR.88, FS.20 Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3 Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management IPv6 and SCTP
• Understanding of Application Security for software driven Telco architectures API security 5G SBA
• Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco / MSSP use cases
• Experience in scripting and automation would be a plus
• Excellent presentation and technical documentation skills
• Excellent troubleshooting skills with a systematic approach to problem solving
• Proven ability to work independently or lead a team in a collaborative environment
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
• Ability to adapt seamlessly to shifting priorities, demands and timelines
• Flexible working hours
• Positive customer service attitude with excellent soft skills
• Ability to bring projects to successful completion through political sensitivity
• Strong commitment, self-driven with good team leadership skills
• Low / Moderate travel (up to 50%) – EMEA region

Education :

• Master's Degree in technical or management discipline and / or equivalent extensive work-related experience

Salesforce Professional Services Director — UAE, Full-time. Reports to: CEO.

Role: Professional Services Director

Purpose of Role — Build Scalable Delivery Engine

- Systemise our delivery

- Fast track Talent

- Keep us Green and Protect our reputation at all times

Lead ConX Digital's delivery function, ensuring high-quality, timely Salesforce implementations and managed services. Own project execution, resource allocation, and customer satisfaction, while scaling delivery capabilities to support regional growth.

• Delivery Leadership
• Oversee end-to-end delivery of Salesforce implementation projects, managed services, and support engagements.
• Ensure all projects meet budget, scope, and timeline expectations, while maintaining high-quality standards.
• Implement delivery frameworks, methodologies, and best practices across projects.
• Team Management & Growth
• Manage and develop the delivery team, including project managers, architects, and consultants.
• Identify skill gaps, drive training and certification programs, and create clear career progression paths.
• Build a scalable professional services model that supports growth into KSA and other GCC markets.
• Client Engagement & Account Management
• Act as the escalation point for complex client delivery issues.
• Drive customer satisfaction through proactive delivery planning, risk mitigation, and executive engagement.
• Partner with Sales and Account teams to scope new opportunities and provide delivery feasibility input.
• Operational Excellence
• Implement KPIs and dashboards for utilisation, project profitability, delivery quality, and client satisfaction.
• Streamline resource planning, project staffing, and cross-functional collaboration with Sales, Marketing, and Finance.
• Lead post-project reviews and ensure lessons learned are institutionalised.
Key Qualifications & Experience
• Education: Bachelor's or Master's in IT, Business, or related field; PMP / Prince2 / Agile certifications a plus.
• Experience: 10+ years in professional services or consultancy delivery leadership, preferably Salesforce or enterprise software.
• Skills:
• Strong project management and people leadership skills.
• Experience in scaling delivery operations in a consulting firm.
• Financial acumen to manage project P&L, margins, and resource utilisation.
• Excellent communication with clients and internal stakeholders.
Personal Traits
• Strategic and operationally strong; hands-on when needed.
• High accountability and results-oriented.
• Strong mentorship and team-building capability.
• Comfortable in fast-moving, high-growth environment.

Ideally we're looking for Arabic and regional experience


#J-18808-Ljbffr

A day in this role involves conducting thorough coding compliance reviews for professional services, requiring expertise in multiple specialties including evaluation & management and surgical coding.

Key responsibilities include developing detailed findings and recommendations, communicating with various levels within a facility or medical group practice, and providing education to coders and providers.

The ideal candidate will have 7+ years of experience with professional coding compliance reviews, hold a Bachelor's/Associate degree in Health Information Management or a related field, and possess advanced knowledge of terminology, policies, and practices, as well as billing and coding regulations.

They must also be proficient in various software packages, Microsoft Office, and possess excellent communication skills. Travel to client sites and conferences is required.

This company is an affirmative action/equal opportunity employer offering a collaborative workplace based on integrity, authenticity, and support for one another.

The compensation philosophy emphasizes competitive and equitable pay, with final decisions dependent on factors such as geography, experience, education, skills, and internal equity.

Benefits include generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

Senior Engagement Manager, ASEAN Professional Services

Job ID: | PT Amazon Web Services Indonesia

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Experience in cloud computing
• Experience in project management of technical programs, supporting Fortune 500 companies across multiple industries.
• Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience
• 10+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
• 10+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Demonstrated ability to successfully manage multiple and concurrent projects/customers.
• Proven track record of increasing project scope and complexity and possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 2, 2025 (Updated 17 minutes ago)

Posted: October 2, 2025 (Updated about 2 hours ago)

Posted: August 5, 2025 (Updated about 4 hours ago)

Posted: May 5, 2025 (Updated about 4 hours ago)

Posted: September 12, 2025 (Updated about 5 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

As an experienced Project Manager you will oversee project delivery for a number of projects in your own portfolio and ensure those projects are delivered on time within budget and to a high standard to the satisfaction of the Customer Pure Advanced Services and Pure Sales stakeholders. You will deliver Advanced Services projects varying in complexity from medium to large within the software development software deployment Kubernetes and storage industry. You will have overall responsibility for the successful delivery of your project portfolio including evaluating the impact of delivery on overall customer satisfaction profitability and business potential. You will have full accountability for compliance with Pure Storages revenue recognition rules and policies. You will use your experience to give input regarding the creation of methodologies and best practices and act as a change agent to build a culture of continuous improvement. You will also work with cross-functional teams including Sales Product Marketing Business Development Managers Services and Engineering to successfully deliver Professional Services solutions for the design and deployment of modern Kubernetes solutions for customers. Travel may be required as customer project and business requirements dictate.

• Management of local and remote project resources both internal and external Pure partners
• Being the primary interface into customer management including complex stakeholder management
• Management of 3rd party partners/suppliers and/or other service lines within the business
• Project scope management ensuring customer value received tracking processing project change orders ensuring high-quality project deliverables and documenting customer agreements
• Developing project plans and tracking progress versus the plan
• Maintaining project/program reporting materials (via an online document repository such as Google Docs) and maintain project status documentation
• Track and report project issues and risks and the impact on the organization
• Establishing work timelines and managing resources consumed vs. forecasted level of effort
• We are primarily an in-office environment and therefore you will be expected to work from the OFFICELOCATION office in compliance with Pures policies unless you are on PTO or work travel or other approved leave

• Bachelors degree or equivalent work experience
• PRINCE2 or PMP certification
• Management of billable professional services projects is essential
• ITIL AGILE & other certifications preferred
• 5 years experience in project management in an external customer-facing environment
• Excellent business writing and communication skills
• Proactive approach to ensuring project success
• Strong presentation skills
• Collaborative self-starter
• Knowledgeable on the full project management lifecycle from proposal through delivery
• Excellent organisational analytical and negotiation skills
• Excellent problem solver; ability to define problems collect data establish facts and draw valid conclusions
• Must be enthusiastic and action-oriented
• Capable of independently solving complex workflow problems
• Able to communicate clearly and effectively to internal and external stakeholders
• Experience in a customer satisfaction-focused environment
• Experience working in KeyedIn or preferred not essential
• Experience working with Google Workspace Suite (Docs Sheets Slides Calendar Mail)

#LI-ONSITE

• Pure Innovation : We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work
• Pure Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.

Required Experience:

Senior IC

Job ID: | PT Amazon Web Services Indonesia

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Experience in cloud computing
• Experience in project management of technical programs, supporting Fortune 500 companies across multiple industries.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 10+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
• 10+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Demonstrated ability to successfully manage multiple and concurrent projects/customers.
• Proven track record of increasing project scope and complexity and possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Posted: October 2, 2025 (Updated 17 minutes ago)

Posted: October 2, 2025 (Updated about 2 hours ago)

Posted: August 5, 2025 (Updated about 4 hours ago)

Posted: May 5, 2025 (Updated about 4 hours ago)

Posted: September 12, 2025 (Updated about 5 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.