13 Professional Services jobs in Al Awir

Job Description

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future.

As an AI Engineer on our Professional Services team, you will be at the forefront of the AI revolution, working directly with our most strategic customers. You'll be a trusted advisor and hands‑on builder, translating complex business challenges into cutting‑edge AI solutions that deliver tangible business value.

This is a unique opportunity to design, build, and deploy a wide range of applications—from powerful predictive models to sophisticated Generative AI agents and chatbots. If you thrive on solving real‑world problems and want to work with the latest in AI technology, this role is for you.

This role is based in Dubai, United Arab Emirates.

• Partner with customers: Collaborate closely with customer stakeholders to understand their business goals, identify high‑impact use cases, and define technical requirements for AI solutions.
• Build and deploy AI solutions: Design, develop, and deploy end‑to‑end AI solutions using the DataRobot platform and open‑source tools.
• Create agentic AI: Develop and deploy agents on DataRobot leveraging common frameworks such as Langgraph, CrewAI, and Llama Index.
• Develop generative AI: Build custom GenAI chatbots and Retrieval‑Augmented Generation (RAG) systems.
• Develop predictive AI: Deploy classic machine learning models for use cases like forecasting, churn prediction, and fraud detection.
• Serve as a technical expert: Act as a subject‑matter expert on the DataRobot platform and modern AI/ML development, guiding customers on best practices for MLOps, model governance, and scaling AI initiatives.
• Deliver value: Ensure that the solutions you build are robust, scalable, and directly contribute to the customer's business objectives.
• Communicate and collaborate: Clearly communicate complex technical concepts and project outcomes to both technical and non‑technical audiences, from data scientists to C‑level executives.

• Strong proficiency in Python and common data science libraries (e.g., pandas, scikit‑learn, NumPy).
• Practical experience with generative AI technologies, including large language models (LLMs) and vector databases.
• Solid understanding of the end‑to‑end agentic AI lifecycle, from building agents in frameworks like LangGraph or CrewAI to scalable deployment and monitoring.

• Demonstrable experience developing and deploying applications, including building REST APIs (e.g., Flask, FastAPI) to serve ML models and GenAI logic.
• Proficiency with containerization using Docker and experience deploying and managing applications on Kubernetes.
• Solid understanding of secure application development practices, including authentication/authorization, secrets management, and securing public‑facing endpoints.
• Customer focus: Experience in a client‑facing or consulting role with exceptional verbal and written communication skills.
• Problem‑solving mindset: A deep curiosity and a passion for solving complex, unstructured problems.

• Approximately 6–8 years of hands‑on experience in AI application development, software engineering, or machine learning engineering, with a proven track record of deploying AI solutions or applications into production.
• Master’s Degree or Ph.D. in Computer Science, Statistics, Artificial Intelligence, Engineering, or a related quantitative field.
• Hands‑on experience with a major cloud platform (AWS, Azure, or GCP).
• Familiarity with the DataRobot AI Platform is a strong plus.
• Understanding of MLOps principles and tools for model CI/CD, monitoring, and governance.
• Fluency in English and Arabic.
• Willingness to travel onsite with clients up to 40% of the time.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well‑being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

• Wow our customers
• Set high standards
• Be better than yesterday
• Be rigorous
• Assume positive intent
• Have the tough conversations
• Be better together
• Debate, decide, commit
• Deliver results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

DataRobot is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

Unified Professional Services Engineer & Project Manager

Experience with Extreme Networks Products is a must for this role specifically Extreme Fabric is highly desirable.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

Come become part of something big with us! We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.

The Resident Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting customer success initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as resident engineer supporting customer network, day to day as well as change management.

• Project Implementation and management 75% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customers during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor other members of Professional Services and Professional Service's partners.
• Ability to escalate any customer issues to management in a timely manner.
• Assist management and Product Management with estimating Professional Services engagements.
• Occasionally present Professional Services offers/ability to customers.

• Account support: 85% (Year 2)
• Provide day-to-day operations, consulting, change-management support to the assigned customer.
• Coordinate as the focal point for all post-sales account-related technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
• Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
• Provide support for quarterly reviews to the PSM and Account team.
• Utilize Extreme's SFDC reporting capabilities for product trend analysis for early awareness of issues.
• Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.
• Respond promptly to customer needs, providing value added services where applicable.
• Support the PSM to accurate documentation of customer's Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.
• Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.
• Provide proactive administration of the customers' environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.
• Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
• Demo and provide on-going training and assistance on our Extreme Platform ONE software package.

• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls - travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain Extreme customer operation procedures documentation.
• Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

• Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and/or provide product training.
• Provide gameday or event support as needed.
• Provide and interrupt post event analytics if subscribed.

• Travel and Normal Work Hours will be:
• Monday through Friday - Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
• Candidate must be available for critical customer issues nights and weekends
• Occasional maintenance window support at night or weekend
• May be required to work at customer site full or part time

• Primarily based in Dubai - UAE
• May be required to support the business in other EMEA locations.

• Fluent in English language to a high technical standard.
• Other languages skills are an advantage.
• Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
• Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Ability and Willingness to travel.
• Willingness to work out of hours when required.
• Must be self-motivated and have the ability to work with minimal supervision.
• Excellent time management skills.

• B.S. in Computer Science or related field, or equivalent work experience.
• Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.).
• Windows Administration Skills (Average Level).
• Linux Administration Skills (Average Level).
• Knowledge on Application behavior and Application visibility.
• Basic Project Management skills.
• In-depth knowledge of some or all of the following Extreme technologies is a plus:
• Extreme Switching and Routing.
• Extreme Campus Fabric.
• Extreme Data Center solutions.
• Extreme Network Management (XMC)/Extreme Site Engine (XIQ-SE).
• Network Access Control (NAC).
• Wireless; Extreme Wireless. Cloud Wireless and/or Extreme WiNG.
• Extreme Workflow Composer/Stackstorm.
• Scripting/Workflows.
• Python.
• Expert level knowledge of:
• All Layer 2 technologies.
• Layer 3 technologies, especially OSPF and BGP.

• Teamwork : The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!
• Transparency : Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't see.We must know what's really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor : We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity : Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership : It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion : By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Proactively identify and engage potential clients across the Middle East via cold-calling, emails, and networking.

Build credibility and trusted relationships with decision-makers (HR, Finance, Procurement, and C-Suite).

Develop tailored proposals, deliver persuasive presentations, and negotiate terms with prospects.

Follow up diligently on leads, engaging multiple stakeholders to ensure successful deal closure.

Consistently achieve or exceed monthly revenue targets through proactive business development.

Maintain a strong pipeline of opportunities, reporting regularly on activity and performance.

Proven track record in online B2B sales, SaaS, cold calling, and business development .

Excellent verbal and written communication skills; confident on the phone and in presentations.

Strong relationship-building ability with senior stakeholders.

Resilient and target-driven, able to perform under pressure.

Previous experience as a Recruitment Consultant in an agency is highly desirable.

Fluency in English is mandatory (Arabic is an advantage).

Competitive tax-free salary with performance-based incentive.

Uncapped commission structure – top performers enjoy significantly higher earnings.

Comprehensive benefits package: medical insurance, annual leave, and yearly flight ticket.

Career growth in a fast-growing SaaS recruitment technology environment.

Responsibilities

• Partner with Sales leadership, Business Marketing, and Product Marketing Managers to set long-term objectives and develop go-to-market strategies for performance and branding clients.
• Collaborate with Product Management, HQ, and sales teams to build customer-centric solutions for our advertisers in the region.
• Develop best practices through the lens of clients to drive business outcomes for our clients.
• Partner closely with sales teams and utilise data proficiently to deeply understand pain points, formulate business requirements and prioritise solutions to influence the direction of product development.

• Bachelor's degree or above, or equivalent practical experience.
• 5+ years of experience in advertising technology products with a commercial mindset and track record of delivering results.
• Ability to prioritize, multi-task, and work independently.
• High oral fluency in Arabic and Turkish is required to communicate directly with business partners across the METAP region, and high written proficiency is needed to accurately interpret and apply technical documentation relevant to ongoing projects.
• Strategic thinker with basic data analytics knowledge and understanding of digital marketing products.
• Preferred Qualification(s): MBA or advanced degree. | Previous experience in Product Marketing (optional). | Strong analytical and strategic perspective on digital advertising products. | Ability to simplify complex concepts for diverse stakeholders.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the team: The Product Strategy and Operations (PSO) team’s mission is to lead the change & be the driving force to turn product to market success. We do this by focusing on helping build great products, driving GTM strategy for our ever‑evolving ads product and automating our processes for driving customer success and internal workflows. Our team is constantly reinventing how we do things to meet the demands of our internal stakeholders and external clients.

What we’re looking for – As part of the PSO team, we are looking for a product marketing professional with a background in media to lead the go‑to‑market for performance marketing in METAP for our gaming vertical. The role involves close collaboration with both in‑market sales and headquarters product teams in a high‑growth environment. Abilities to self‑motivate, prioritise and influence partners are key skills. Ideal candidates should have experience working with digital advertising products and also be familiar with eCommerce, retail, CPG and/or other related industries.

• Partner with Sales leadership, Business Marketing, and Product Marketing Managers to set long‑term objectives and develop go‑to‑market strategies for gaming clients.
• Collaborate with Product Management, HQ, and sales teams to build customer‑centric solutions for our advertisers in the region.
• Develop best practices through the lens of clients to drive business outcomes for our clients.
• Partner closely with sales teams and utilise data proficiently to deeply understand pain points, formulate business requirements and prioritise solutions to influence the direction of product development.

• Bachelor’s degree or equivalent practical experience; MBA preferred.
• 5+ years of experience in advertising technology products with a strong commercial mindset and proven performance track record.
• Experience or strong understanding of the gaming industry, including in‑app advertising and in‑app purchase business models.
• Strategic thinker with basic data analytics skills to derive insights and inform decisions.
• High oral fluency in Arabic or Turkish is preferred to communicate directly with business partners, external clients, and agencies across the METAP region.

• Proven ability to influence and collaborate with cross‑functional teams.
• Strong analytical and strategic perspective on digital marketing and advertising technology products.
• Demonstrated ability to deliver against ambitious performance goals and showcase brand value.
• Previous Product Marketing experience is not required but would be an advantage.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.