253 Program Management jobs in Dubai

We have partnered with a huge conglomerate undergoing a large-scale transformation to hire a Head of PMO. This is a greenfield opportunity to establish the PMO function from the ground up and drive governance, reporting, and oversight across a portfolio of complex programmes.

This is not a delivery role - it's about creating structure, implementing controls, and providing the leadership team with full visibility and assurance over project execution.

About the role:

• Set up the central PMO function, including governance frameworks, reporting structures, and standards across all programmes
• Act as the central authority on programme controls, risk management, and project assurance
• Design and implement consistent reporting tools and templates to track delivery, risks, issues, and dependencies
• Provide senior stakeholders with actionable insights and ensure programmes remain aligned to strategic objectives
• Challenge delivery leads where needed and escalate appropriately to maintain accountability

About you:

• Strong background in PMO leadership, ideally within complex transformation environments
• Experience setting up governance from scratch in greenfield or rapidly evolving organisations
• Clear understanding of project controls, portfolio-level reporting, and assurance practices
• Confident working with senior stakeholders and holding programme leads accountable
• Able to balance pragmatism with structure - ensuring control without bureaucracy

#J-18808-Ljbffr

We have partnered with a huge conglomerate undergoing a large-scale transformation to hire a Head of PMO. This is a greenfield opportunity to establish the PMO function from the ground up and drive governance, reporting, and oversight across a portfolio of complex programmes.

This is not a delivery role - it's about creating structure, implementing controls, and providing the leadership team with full visibility and assurance over project execution.

About the role:

• Set up the central PMO function, including governance frameworks, reporting structures, and standards across all programmes
• Act as the central authority on programme controls, risk management, and project assurance
• Design and implement consistent reporting tools and templates to track delivery, risks, issues, and dependencies
• Provide senior stakeholders with actionable insights and ensure programmes remain aligned to strategic objectives
• Challenge delivery leads where needed and escalate appropriately to maintain accountability

About you:

• Strong background in PMO leadership, ideally within complex transformation environments
• Experience setting up governance from scratch in greenfield or rapidly evolving organisations
• Clear understanding of project controls, portfolio-level reporting, and assurance practices
• Confident working with senior stakeholders and holding programme leads accountable
• Able to balance pragmatism with structure - ensuring control without bureaucracy

#J-18808-Ljbffr

JOB PURPOSE:

In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.

As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World’s 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo/container’s journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle/Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments.

Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc.

The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company.

We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences.

KEY ACCOUNTABILITIES:

• Work closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.
• Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains.
• Establish schedules for delivery, track milestones and report on them.
• Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.
• Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.
• Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.
• Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned by the reporting manager

JOB CONTEXT:

DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model.

We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus.
• 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Be able to report on progress, and push for delivery, while maintaining relationships.
• Exceptional passion for delivering world-class customer experiences.

#LI-MP1

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Job Description JOB PURPOSE: In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them. As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World's 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo/container's journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle/Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments. Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc. The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company. We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences. KEY ACCOUNTABILITIES:

• Work closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.
• Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains.
• Establish schedules for delivery, track milestones and report on them.
• Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.
• Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.
• Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.
• Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World's Founder's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
• Perform other related duties as assigned by the reporting manager

JOB CONTEXT: DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow. The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model. We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally. QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus.
• 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Be able to report on progress, and push for delivery, while maintaining relationships.
• Exceptional passion for delivering world-class customer experiences.

#LI-MP1 #J-18808-Ljbffr

Job Description
JOB PURPOSE:
In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.
As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World's 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo/container's journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle/Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments.
Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc.
The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company.
We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences.
KEY ACCOUNTABILITIES:

• Work closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.
• Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains.
• Establish schedules for delivery, track milestones and report on them.
• Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.
• Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.
• Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.
• Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World's Founder's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
• Perform other related duties as assigned by the reporting manager

JOB CONTEXT:
DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.
The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model.
We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.
QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus.
• 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Be able to report on progress, and push for delivery, while maintaining relationships.
• Exceptional passion for delivering world-class customer experiences.

#LI-MP1
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Join to apply for the Global Program Manager II – Program Management role at DP World

Join to apply for the Global Program Manager II – Program Management role at DP World

JOB DESCRIPTION
In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.

Job Purpose
JOB DESCRIPTION
In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.
As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World’s 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo/container’s journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle/Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments.
Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc.
The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company.
We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences.
Key Accountabilities

• Work closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.
• Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains.
• Establish schedules for delivery, track milestones and report on them.
• Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.
• Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.
• Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.
• Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned by the reporting manager
  

Job Context
DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.
The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model.
We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.
Qualifications, Experience And Skills

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus.
• 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Be able to report on progress, and push for delivery, while maintaining relationships.
• Exceptional passion for delivering world-class customer experiences.
  

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesTransportation, Logistics, Supply Chain and Storage

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In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect and enable global movement of goods. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.

As a part of its vision to be a global trade enabler, the DP World Ports & Terminals customer platform (CCS) provides a fast, customer friendly and efficient online services to the port users, partners, and ancillary service providers of DP World’s 70+ terminals. The CCS platform provides end-to-end visibility and control throughout the cargo / container’s journey across DP World Terminals. Key components of the CCS platform include services related to Vessel and Yard management, Vehicle / Truck Appointment management, Manifest and Declaration management, border movements control processes, Reporting and Dashboard, Registration, Subscription, and e-payments.

Our goal is to provide a frictionless experience for all parties in the cross-border supply chain - shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include reducing port congestion, optimising truck turnaround times, reducing paper documentation and visits to physical counters, optimising reuse of data to reduce data entry touchpoints etc.

The inhouse product teams work in a fast paced, highly collaborative start up like environment inside a global company.

We are looking for exceptionally business-savvy and technology-savvy technical program managers to lead these efforts to implement the global standard Ports & Terminals products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies into high quality, exciting, and simple products, and experiences.

KEY ACCOUNTABILITIES :

• Work closely with Group P&T product and engineering teams, DP World P&T Customer Portal product teams, and Group engineering and QA teams to crystallize scope and feature sets.
• Work with the Zodiac TOS team to align terminal process across customer and terminal operator domains.
• Establish schedules for delivery, track milestones and report on them.
• Have a full handle on the execution plan of large business programs end to end, in addition to being able to keep an eye on projects being handled by junior program managers.
• Build a strong rapport across multiple departments, resolve conflicts, and come up with ways to unblock projects by rallying the right set of people.
• Understand business objectives and be able to make trade-offs that will maximize business value, while minimizing delays.
• Possess enough domain and technical knowledge to be able to challenge viewpoints, and to be able to suggest alternatives.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned by the reporting manager

JOB CONTEXT :

DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 80+ marine and inland terminals and over 50 related businesses in over 42 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 100,000+ employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

The DP World P&T Customer platform is live in 20+ terminals around the world and continues to be a strategic digital asset that bridges the movement of cargo across the Ports & Terminals vertical and the Logistics vertical. The product is developed as a cloud-native solution and follows a distributed system architecture. The product management function follows a modified Agile Scrum methodology and the implementations will follow a hybrid iterative model.

We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.

QUALIFICATIONS, EXPERIENCE AND SKILLS :

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Operations, Supply Chain & Logistics or E-commerce specialization a big plus.
• 8-10 years of program management experience in technology companies with background in port operations, shipping lines, international trade, ecommerce, & logistics.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills to influence others, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Be able to report on progress, and push for delivery, while maintaining relationships.
• Exceptional passion for delivering world-class customer experiences.

LI-MP1

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Job title: Director, Business Support and Portfolio Management Office

Role Overview:

The Director of Business Support and Portfolio Management Office (PMO) is a critical leadership role within the Content Strategy & Digital Delivery team, that will combine leadership of the Business Support and PMO function with a strategic coordination & operational role supporting the Vice President of Content Strategy & Digital Delivery.

In your strategic & operational co-ordination capacity, you will act as a strategic partner to the VP, ensuring focus on the highest priorities, driving operational excellence, and improving organizational effectiveness. You will help orchestrate leadership routines, prepare key communications, drive alignment across the leadership team, and proactively manage follow-through on decisions and strategic initiatives.

In your PMO capacity, you will lead a team of Program Managers responsible for portfolio planning, prioritization, and program-level delivery tracking. You will ensure portfolio health, governance, and capacity management while providing a single source of truth across Content Delivery Pods, Centers of Excellence, and other functions. This role is pivotal in ensuring that content development supports broader business and digital transformation goals.

You will be responsible for guiding your team through complex project lifecycles from concept to release, focusing on quality, efficiency, innovation, and customer experience; while ensuring all programs are delivered on time, within scope, and with outcomes that meet business needs.

Key Responsibilities:

Strategic & Operational Support Responsibilities:

• Operate as a trusted advisor and strategic partner to the VP, ensuring their time, focus, and priorities align with the most critical business needs.

• Drive leadership team routines, including agenda-setting, meeting facilitation, action tracking, and follow-up.

• Coordinate cross-functional alignment of strategic priorities, operating rhythms, and key business processes.

• Lead the preparation of executive communications, presentations, reports, and operational reviews for senior leadership, including quarterly business reviews and transformation updates.

• Manage the leadership team’s operating cadence, fostering accountability and transparency across the organization.

• Anticipate risks, challenges, and bottlenecks in both operational and strategic initiatives, and proactively resolve or escalate them.

• Support change management activities, ensuring messaging, buy-in, and execution are consistent across the Content Strategy & Digital Delivery team.

Program Management Office Leadership:

• Define the overall vision and strategy for program management, ensuring initiatives align with business goals and drive long-term value.

• Lead, mentor, and develop a team of Program Managers, fostering a high-performance culture grounded in collaboration, accountability, and innovation.

• Oversee the portfolio of content development projects, ensuring they are delivered on time, within budget, and to quality standards, while supporting digital-first delivery.

• Maintain visibility into program health (RAG status, risks, dependencies, milestones) and proactively manage escalations.

• Act as a key liaison between Program Management, Content Operations, Portfolio Management, Product, and Senior Leadership, ensuring alignment, transparency, and issue resolution.

• Continuously improve program management processes, tools, and reporting to drive efficiency, predictability, and delivery excellence.

• Partner with Operations to introduce and refine workflows, governance models, and standards needed to support digital transformation and operational efficiency.

• Manage budgets, resource allocation, and capacity planning, ensuring sustainable utilization of people and financial resources.

Business Support Operations:

• Oversee key operational functions, including management of content operations processes, purchase orders, contracts, ISBNs, productivity tools, and internal systems.

• Ensure operational excellence through effective processes that enable the content development team to deliver at scale and speed.

Experience, Skills and Knowledge:

• Bachelor's degree in Business, Project Management, or a related field; PMP certification or advanced degree preferred.

• 10+ years of experience in program management, operations, or Chief of Staff roles, ideally within digital product or content delivery environments.

• Demonstrated ability to operate as a thought partner to senior executives and lead through influence.

• Proven experience managing and scaling program management functions in complex, matrixed organizations.

• Exceptional organizational, problem-solving, and communication skills, with the ability to distill complex information for executive audiences.

1165444

Job: Program Management

Job Family: ENTERPRISE

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 20375

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**Job title: Director, Business Support and Portfolio Management Office**
**Role Overview:**
The Director of Business Support and Portfolio Management Office (PMO) is a critical leadership role within the Content Strategy & Digital Delivery team, that will combine leadership of the Business Support and PMO function with a strategic coordination & operational role supporting the Vice President of Content Strategy & Digital Delivery.
In your strategic & operational co-ordination capacity, you will act as a strategic partner to the VP, ensuring focus on the highest priorities, driving operational excellence, and improving organizational effectiveness. You will help orchestrate leadership routines, prepare key communications, drive alignment across the leadership team, and proactively manage follow-through on decisions and strategic initiatives.
In your PMO capacity, you will lead a team of Program Managers responsible for portfolio planning, prioritization, and program-level delivery tracking. You will ensure portfolio health, governance, and capacity management while providing a single source of truth across Content Delivery Pods, Centers of Excellence, and other functions. This role is pivotal in ensuring that content development supports broader business and digital transformation goals.
You will be responsible for guiding your team through complex project lifecycles from concept to release, focusing on quality, efficiency, innovation, and customer experience; while ensuring all programs are delivered on time, within scope, and with outcomes that meet business needs.
**Key Responsibilities:**
**Strategic & Operational Support Responsibilities:**
+ Operate as a trusted advisor and strategic partner to the VP, ensuring their time, focus, and priorities align with the most critical business needs.
+ Drive leadership team routines, including agenda-setting, meeting facilitation, action tracking, and follow-up.
+ Coordinate cross-functional alignment of strategic priorities, operating rhythms, and key business processes.
+ Lead the preparation of executive communications, presentations, reports, and operational reviews for senior leadership, including quarterly business reviews and transformation updates.
+ Manage the leadership team's operating cadence, fostering accountability and transparency across the organization.
+ Anticipate risks, challenges, and bottlenecks in both operational and strategic initiatives, and proactively resolve or escalate them.
+ Support change management activities, ensuring messaging, buy-in, and execution are consistent across the Content Strategy & Digital Delivery team.
**Program Management Office Leadership:**
+ Define the overall vision and strategy for program management, ensuring initiatives align with business goals and drive long-term value.
+ Lead, mentor, and develop a team of Program Managers, fostering a high-performance culture grounded in collaboration, accountability, and innovation.
+ Oversee the portfolio of content development projects, ensuring they are delivered on time, within budget, and to quality standards, while supporting digital-first delivery.
+ Maintain visibility into program health (RAG status, risks, dependencies, milestones) and proactively manage escalations.
+ Act as a key liaison between Program Management, Content Operations, Portfolio Management, Product, and Senior Leadership, ensuring alignment, transparency, and issue resolution.
+ Continuously improve program management processes, tools, and reporting to drive efficiency, predictability, and delivery excellence.
+ Partner with Operations to introduce and refine workflows, governance models, and standards needed to support digital transformation and operational efficiency.
+ Manage budgets, resource allocation, and capacity planning, ensuring sustainable utilization of people and financial resources.
**Business Support Operations:**
+ Oversee key operational functions, including management of content operations processes, purchase orders, contracts, ISBNs, productivity tools, and internal systems.
+ Ensure operational excellence through effective processes that enable the content development team to deliver at scale and speed.
**Experience, Skills and Knowledge:** ?
+ Bachelor's degree in Business, Project Management, or a related field; PMP certification or advanced degree preferred.
+ 10+ years of experience in program management, operations, or Chief of Staff roles, ideally within digital product or content delivery environments.
+ Demonstrated ability to operate as a thought partner to senior executives and lead through influence.
+ Proven experience managing and scaling program management functions in complex, matrixed organizations.
+ Exceptional organizational, problem-solving, and communication skills, with the ability to distill complex information for executive audiences.
1176172
**Job:** Program Management
**Job Family:** ENTERPRISE
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20375