324 Qa Lead jobs in the United Arab Emirates

QA Lead

Abu Dhabi, Abu Dhabi Quintica

Posted today

Job Viewed

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Job Description

Role Overview
As a Senior QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.

Key Responsibilities

  • Test Strategy & Planning : Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing .
  • Test Design, Execution & Defect Management : Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
  • Automation & Tooling : Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
  • Collaboration : Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
  • Governance & Best Practices : Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
  • UAT Coordination : Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.
  • Reporting & Metrics : Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non-Functional Testing

  • Conduct high level security testing to identify vulnerabilities and compliance gaps.
  • Validate access controls, authentication, and role-based permissions .
  • Ensure reliability and failover testing in high-availability environments.

Integration Testing

  • Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports .
  • Test web services, REST/SOAP integrations, and message queues .
  • Ensure seamless data flow, transformation, and synchronization between systems.

Test Automation & Tooling

  • Implement and optimize ServiceNow Automated Test Framework (ATF) .
  • Improve continuous testing practices in DevOps pipelines.

Defect Management & Reporting

  • Manage defect lifecycle using ServiceNow Test Management, or other tracking tools .
  • Perform root cause analysis (RCA) and work closely with developers to resolve issues.
  • Generate detailed test reports, including test coverage, pass/fail rates, and defect trends .

Governance & Best Practices

  • Define and enforce QA best practices, test automation strategies, and compliance requirements .
  • Align testing frameworks with ITIL, Agile, and DevOps methodologies .

Qualifications & Experience

  • 5+ years of experience in software testing, with at least 2+ years in ServiceNow testing .
  • Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
  • Experience and Hands-on in ServiceNow Automated Test Framework (ATF) is a must.
  • Hands-on experience with test management tools (JIRA, ServiceNow Test Management, etc.).
  • Strong knowledge of Agile/Scrum methodologies and DevOps testing practices.
  • Familiarity with APIs, integrations, and data validation techniques .
  • Experience in performance, security, and compliance testing is a plus.
  • ServiceNow certifications (CIS, CSA, or ATF) are a plus.
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QA Lead

Abu Dhabi, Abu Dhabi Quintica SA

Posted today

Job Viewed

Tap Again To Close

Job Description

Role Overview
As a Senior QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.

Key Responsibilities

  • Test Strategy & Planning : Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing .
  • Test Design, Execution & Defect Management : Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
  • Automation & Tooling : Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
  • Collaboration : Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
  • Governance & Best Practices : Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
  • UAT Coordination : Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.
  • Reporting & Metrics : Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non-Functional Testing

  • Conduct high level security testing to identify vulnerabilities and compliance gaps.
  • Validate access controls, authentication, and role-based permissions .
  • Ensure reliability and failover testing in high-availability environments.

Integration Testing

  • Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports .
  • Test web services, REST/SOAP integrations, and message queues .
  • Ensure seamless data flow, transformation, and synchronization between systems.

Test Automation & Tooling

  • Implement and optimize ServiceNow Automated Test Framework (ATF) .
  • Improve continuous testing practices in DevOps pipelines.

Defect Management & Reporting

  • Manage defect lifecycle using ServiceNow Test Management, or other tracking tools .
  • Perform root cause analysis (RCA) and work closely with developers to resolve issues.
  • Generate detailed test reports, including test coverage, pass/fail rates, and defect trends .

Governance & Best Practices

  • Define and enforce QA best practices, test automation strategies, and compliance requirements .
  • Align testing frameworks with ITIL, Agile, and DevOps methodologies .

Qualifications & Experience

  • 5+ years of experience in software testing, with at least 2+ years in ServiceNow testing .
  • Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
  • Experience and Hands-on in ServiceNow Automated Test Framework (ATF) is a must.
  • Hands-on experience with test management tools (JIRA, ServiceNow Test Management, etc.).
  • Strong knowledge of Agile/Scrum methodologies and DevOps testing practices.
  • Familiarity with APIs, integrations, and data validation techniques .
  • Experience in performance, security, and compliance testing is a plus.
  • ServiceNow certifications (CIS, CSA, or ATF) are a plus.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

QA Lead

Abu Dhabi, Abu Dhabi Quintica SA

Posted today

Job Viewed

Tap Again To Close

Job Description

Role Overview
As a Senior QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.

Key Responsibilities

  • Test Strategy & Planning: Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.
  • Test Design, Execution & Defect Management: Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
  • Automation & Tooling: Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
  • Collaboration: Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
  • Governance & Best Practices: Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
  • UAT Coordination: Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.
  • Reporting & Metrics: Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non-Functional Testing

  • Conduct high level security testing to identify vulnerabilities and compliance gaps.
  • Validate access controls, authentication, and role-based permissions.
  • Ensure reliability and failover testing in high-availability environments.

Integration Testing

  • Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports.
  • Test web services, REST/SOAP integrations, and message queues.
  • Ensure seamless data flow, transformation, and synchronization between systems.

Test Automation & Tooling

  • Implement and optimize ServiceNow Automated Test Framework (ATF).
  • Improve continuous testing practices in DevOps pipelines.

Defect Management & Reporting

  • Manage defect lifecycle using ServiceNow Test Management, or other tracking tools.
  • Perform root cause analysis (RCA) and work closely with developers to resolve issues.
  • Generate detailed test reports, including test coverage, pass/fail rates, and defect trends.

Governance & Best Practices

  • Define and enforce QA best practices, test automation strategies, and compliance requirements.
  • Align testing frameworks with ITIL, Agile, and DevOps methodologies.

Qualifications & Experience

  • 5+ years of experience in software testing, with at least 2+ years in ServiceNow testing.
  • Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
  • Experience and Hands-on in ServiceNow Automated Test Framework (ATF) is a must.
  • Hands-on experience with test management tools (JIRA, ServiceNow Test Management, etc.).
  • Strong knowledge of Agile/Scrum methodologies and DevOps testing practices.
  • Familiarity with APIs, integrations, and data validation techniques.
  • Experience in performance, security, and compliance testing is a plus.
  • ServiceNow certifications (CIS, CSA, or ATF) are a plus.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

QA Lead

Abu Dhabi, Abu Dhabi Quintica

Posted today

Job Viewed

Tap Again To Close

Job Description

Role Overview
As a Senior QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.

Key Responsibilities

  • Test Strategy & Planning: Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.
  • Test Design, Execution & Defect Management: Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
  • Automation & Tooling: Implement test automation frameworks (e.g., ATF - ServiceNow Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort.
  • Collaboration: Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
  • Governance & Best Practices: Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.
  • UAT Coordination: Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs.
  • Reporting & Metrics: Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders.

Non-Functional Testing

  • Conduct high level security testing to identify vulnerabilities and compliance gaps.
  • Validate access controls, authentication, and role-based permissions.
  • Ensure reliability and failover testing in high-availability environments.

Integration Testing

  • Validate ServiceNow integrations with external applications using APIs, MID Servers, and data imports.
  • Test web services, REST/SOAP integrations, and message queues.
  • Ensure seamless data flow, transformation, and synchronization between systems.

Test Automation & Tooling

  • Implement and optimize ServiceNow Automated Test Framework (ATF).
  • Improve continuous testing practices in DevOps pipelines.

Defect Management & Reporting

  • Manage defect lifecycle using ServiceNow Test Management, or other tracking tools.
  • Perform root cause analysis (RCA) and work closely with developers to resolve issues.
  • Generate detailed test reports, including test coverage, pass/fail rates, and defect trends.

Governance & Best Practices

  • Define and enforce QA best practices, test automation strategies, and compliance requirements.
  • Align testing frameworks with ITIL, Agile, and DevOps methodologies.

Qualifications & Experience

  • 5+ years of experience in software testing, with at least 2+ years in ServiceNow testing.
  • Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
  • Experience and Hands-on in ServiceNow Automated Test Framework (ATF) is a must.
  • Hands-on experience with test management tools (JIRA, ServiceNow Test Management, etc.).
  • Strong knowledge of Agile/Scrum methodologies and DevOps testing practices.
  • Familiarity with APIs, integrations, and data validation techniques.
  • Experience in performance, security, and compliance testing is a plus.
  • ServiceNow certifications (CIS, CSA, or ATF) are a plus.

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This advertiser has chosen not to accept applicants from your region.

Automation QA Lead

Dubai, Dubai TPConnects

Posted today

Job Viewed

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Job Description

As a highly skilled Automation QA Lead to join our team in Dubai, you will play a critical role in advancing best practices for quality engineering within our organization for our SaaS Cloud solutions.

Key responsibilities
  • Collaborate with product teams to strategize & align long-term solutions for test automation including roadmap, tools, framework & approach.
  • Evaluate, select and formulate best usage of test automation tools and future alignment for different products and applications.
  • Monitor & review the automation deliveries of teams, suggest best practices, and provide technical guidance.
Skills and competencies
  • Minimum 8 years of testing experience in functional and automation testing.
  • Experience in working with automation framework tools such as Cucumber, TestNG.
  • Experience in both backend and frontend testing strategies.
  • Experience as a developer/familiarity in Java.
  • Experience configuring CI/CD pipelines (e.g., GitHub Actions).
  • Experience implementing automated testing solutions at an enterprise scale.
  • Preferred airline domain experience in – NDC.
  • Ability to manage tight deadlines and prioritize tasks based on priority.
  • Solid grounding in different levels of testing: Web services/API testing (using Postman), functional testing, regression testing, and performance testing.
  • Experience in Jira and Confluence.
  • Have agile project experience across multiple systems, interfaces, and databases.
  • Experience in working in complex environments with multiple stakeholders.
  • Expertise with functional testing including system, integration, regression & E2E.
What would be good to have
  • Experience working with micro-services and cloud technologies.
  • Good to have hands on Java/NodeJS, Python.
  • Experience using Source Control Management Systems (e.g., Git).
  • Worked with large and complex systems.
  • Previous experience using Datadog and CloudWatch for observability and alerting.
  • Experience in the travel industry is an advantage.
About TPConnects

TPConnects is an IATA-certified, global, travel content aggregation and distribution, SaaS and cloud technology company. We help airlines and travel agencies distribute retail travel products through our solutions built on IATA’s New Distribution Capability (NDC) Standard. We are a part of Flight Centre Travel Group (FCTG). Our goal is to provide solutions that unlock retailing possibilities for the industry without the constraints of legacy systems. We have a vibrant, multi-cultural team and we celebrate and recognize our talents. We are a rapidly growing 130+ strong employees’ company, headquartered in Dubai, UAE, with teams in the UK and India. Join us to be at the forefront of airline distribution transformation. Read more about us at:

At TPConnects, we ensure your journey with us is as smooth as a first-class flight. Here are some of the perks you can expect when you come on board:

Medical Insurance: Comprehensive coverage to keep you and your family healthy.
Annual Ticket Home: We provide you with an annual ticket home, so you can visit your loved ones.
Performance-Based Bonus: High-flyers are rewarded! Your hard work will be recognized with a performance-based bonus.
Relocation Package: We offer assistance to help make your move to our location as smooth and stress-free as possible.
Coursera Access: So you can pilot your career to new altitudes.
30 Calendar Days Vacation: More layovers (vacations), less turbulence (work stress)!

We look forward to welcoming you aboard and ensuring your career with TPConnects takes flight!

Apply now #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Accessibility QA Lead

Dubai, Dubai RELQ TECHNOLOGIES

Posted today

Job Viewed

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Job Description

We are seeking an experienced QA Lead with a strong background in 508c accessibility compliance for both web and mobile platforms. The ideal candidate will lead a team of QA professionals, review testing efforts for compliance and functionality, and maintain VPAT documentation across multiple digital products.

This role requires a meticulous attention to detail, leadership capabilities, and in-depth knowledge of accessibility standards and testing methodologies.

Key Responsibilities

  • Lead QA efforts for accessibility compliance across web and mobile applications
  • Ensure testing aligns with Section 508c standards and WCAG 2.1/2.2 guidelines
  • Review the QA team s test plans, scripts, execution, and reports for quality and completeness
  • Create, manage, and maintain VPAT (Voluntary Product Accessibility Template) documents for multiple products
  • Collaborate with product managers, designers, and developers to identify and remediate accessibility issues
  • Use accessibility testing tools and assistive technologies (e.g., JAWS, NVDA, VoiceOver, Axe, WAVE)
  • Train and mentor the QA team on accessibility testing practices
  • Drive continuous improvement in QA processes, tools, and coverage
  • Participate in sprint planning, retrospectives, and Agile ceremonies

Required Skills & Qualifications

  • 5+ years of QA experience, with at least 2 years in a QA Lead or senior role
  • Strong understanding of Section 508, WCAG 2.1/2.2, and accessibility testing practices
  • Hands-on experience testing both web and mobile platforms for accessibility compliance
  • Experience with VPAT documentation and regulatory compliance reporting
  • Familiarity with testing tools such as Axe, Lighthouse, WAVE, JAWS, NVDA, and VoiceOver
  • Excellent communication and documentation skills
  • Ability to manage and prioritize multiple testing initiatives across different products
  • Proactive, detail-oriented, and quality-focused mindset

Nice to Have

  • ISTQB or Certified Accessibility Tester (CPACC or WAS) certification
  • Experience with automation tools like Selenium or Cypress
  • Experience working in Agile/Scrum environments
  • Familiarity with Jira, TestRail, or similar test management tools

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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This advertiser has chosen not to accept applicants from your region.

Quality Assurance (QA) Lead

Umm Al Quwain, Umm al Qaywayn Client of Creative HR Consultancy

Posted today

Job Viewed

Tap Again To Close

Job Description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description


Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

  • Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
  • Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
  • Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
  • Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
  • Identify trends and root causes of communication issues and provide actionable insights to leadership.
  • Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
  • Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
  • Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
  • Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.
Qualifications:
  • Bachelor's degree in Communications, Aviation Management, Business, or related field.
  • Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
  • Proven experience in customer service and/or communications roles in highly regulated environments.
  • Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Experience:
  • Experience with ISO 9001 or other quality management systems.
  • Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
  • Six Sigma, Lean, or other quality certification is an advantage.
  • Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Qa lead Jobs in United Arab Emirates !

Quality Assurance (QA) Lead

Dubai, Dubai Client of Creative HR Consultancy

Posted today

Job Viewed

Tap Again To Close

Job Description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description


Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

  • Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
  • Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
  • Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
  • Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
  • Identify trends and root causes of communication issues and provide actionable insights to leadership.
  • Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
  • Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
  • Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
  • Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.
Qualifications:
  • Bachelor's degree in Communications, Aviation Management, Business, or related field.
  • Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
  • Proven experience in customer service and/or communications roles in highly regulated environments.
  • Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Experience:
  • Experience with ISO 9001 or other quality management systems.
  • Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
  • Six Sigma, Lean, or other quality certification is an advantage.
  • Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Quality Assurance (QA) Lead

Abu Dhabi, Abu Dhabi Client of Creative HR Consultancy

Posted today

Job Viewed

Tap Again To Close

Job Description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description


Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

  • Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
  • Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
  • Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
  • Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
  • Identify trends and root causes of communication issues and provide actionable insights to leadership.
  • Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
  • Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
  • Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
  • Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.
Qualifications:
  • Bachelor's degree in Communications, Aviation Management, Business, or related field.
  • Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
  • Proven experience in customer service and/or communications roles in highly regulated environments.
  • Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Experience:
  • Experience with ISO 9001 or other quality management systems.
  • Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
  • Six Sigma, Lean, or other quality certification is an advantage.
  • Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Quality Assurance (QA) Lead

Sharjah, Sharjah Client of Creative HR Consultancy

Posted today

Job Viewed

Tap Again To Close

Job Description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description


Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

  • Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
  • Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
  • Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
  • Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
  • Identify trends and root causes of communication issues and provide actionable insights to leadership.
  • Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
  • Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
  • Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
  • Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.
Qualifications:
  • Bachelor's degree in Communications, Aviation Management, Business, or related field.
  • Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
  • Proven experience in customer service and/or communications roles in highly regulated environments.
  • Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Experience:
  • Experience with ISO 9001 or other quality management systems.
  • Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
  • Six Sigma, Lean, or other quality certification is an advantage.
  • Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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