774 Quality Assurance Director jobs in the United Arab Emirates

The EHS Quality Manager plays a pivotal role in implementing quality assurance processes that align with the company's mission and brand standards.

This key position is responsible for identifying areas of improvement and executing strategies to enhance customer satisfaction, employee engagement, and overall property performance.

Key objectives include developing and managing quality assurance goals, conducting regular audits to ensure compliance, and facilitating process improvement initiatives.

To excel in this role, candidates must possess strong leadership skills, excellent communication abilities, and a proven track record of driving continuous improvement within their teams.

Ideal candidates will hold a degree in Business Administration, Hotel and Restaurant Management, or a related field, and have a minimum of 3 years of experience in guest services, front desk, housekeeping, sales, and marketing management operations.

Responsibilities:

• Develop and implement quality assurance processes aligned with company standards
• Conduct regular audits to ensure compliance and identify areas for improvement
• Facilitate process improvement initiatives to drive continuous growth
• Collaborate with cross-functional teams to achieve shared goals
• Communicate effectively with stakeholders to ensure transparency and buy-in

Qualifications:

• Degree in Business Administration, Hotel and Restaurant Management, or related field
• Minimum 3 years of experience in guest services, front desk, housekeeping, sales, and marketing management operations
• Excellent leadership and communication skills
• Able to drive continuous improvement and collaborate effectively with teams

We are seeking a seasoned professional to lead our Quality Assurance function. This role will oversee the implementation and maintenance of our Quality Management System (QMS) ensuring compliance with ISO 9001 and project-specific requirements.

• Develop, implement, and maintain the organization's QMS in accordance with ISO 9001 and applicable project standards. Ensure consistent application and integration into all project processes.

Key Responsibilities:

• Establish and enforce quality policies, objectives, procedures, and standards across all departments. Align with client requirements and regulatory obligations.

Project Oversight:

• Prepare, review, and approve Inspection and Test Plans (ITPs), Method Statements, and Project Quality Plans (PQPs). Monitor their implementation across project phases to ensure conformity and performance.

Auditing:

• Plan, conduct, and report on internal and external audits, including audits by clients and certification bodies. Identify non-conformities and lead the development and implementation of corrective and preventive actions.

Quality Performance Monitoring:

• Define and monitor key quality performance indicators (KPIs), analyze trends, and drive initiatives to enhance process efficiency, reduce defects, and improve overall quality output.

Team Leadership and Training:

• Lead and mentor the QA/QC team to maintain high standards of performance. Organize training and competency programs to ensure continuous professional development and awareness of quality practices.

Documentation Support:

• Manage QA-related documentation for bids and tenders, ensuring compliance with client requirements. Support pre-qualification and project execution phases with relevant QA documentation.

Stakeholder Coordination:

• Act as the primary contact for all quality-related communications with clients, contractors, and third-party agencies. Address and resolve quality issues effectively, ensuring alignment between internal teams and external stakeholders.

Continuous Improvement:

• Promote a culture of quality throughout the organization by identifying areas for improvement and implementing sustainable solutions. Foster innovation and a proactive approach to quality management.

Requirements:

• Diploma or Bachelor's Degree in Engineering, Quality Management, or a related discipline.
• Minimum of 8 years of QA experience with a strong background in EPCI (Engineering, Procurement, Construction, and Installation) under ARAMCO projects.
• Demonstrated experience working on ARAMCO projects with thorough knowledge of ARAMCO standards and quality systems.
• In-depth understanding of ISO 9001 and other relevant international standards and regulations.
• Strong leadership, communication, and organizational skills.
• Proficiency in quality management tools, auditing techniques, and root cause analysis.

Preferred Candidates:

• Currently available and willing to relocate to UAE.
• Can join immediately upon selection.
• Proven experience with EPCI companies on ARAMCO projects.

We are seeking a seasoned quality assurance professional to lead our SAP implementation and support activities.

Job Description:

The QA Manager will be responsible for planning, coordinating, and overseeing all quality assurance processes, including test planning, test execution, defect management, and quality governance across SAP modules.

Key Responsibilities:

• Develop and implement quality assurance strategies, standards, and procedures specific to SAP projects.
• Lead a team of QA analysts and testers (internal and/or external) in delivering high-quality results.
• Establish quality metrics and KPIs for SAP systems and ensure compliance with industry standards.
• Collaborate with cross-functional teams to drive business outcomes and improve process efficiency.

Requirements:

• Minimum 10 years of experience in QA roles, including 3+ years in a managerial or lead position.
• Bachelor's or master's degree in computer science, Information Technology, or related field.
• Expertise in quality assurance methodologies and test management.
• Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.

Desirable Skills:

• Arabic speaking is an asset.
• Familiarity with Agile and Waterfall methodologies.
• ISTQB or equivalent QA certification is preferred.
• Experience with automation tools (e.g., Tosca, Selenium) is beneficial.

Leadership and Business Skills:

• Excellent oral and written communication skills, with the ability to clearly and concisely communicate with stakeholders.
• Experience with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio.
• Understanding of business processes for focus areas or multiple modules.

The Program Quality Assurance Manager will oversee the Water Transmission Scheme Quality Management system.

• Monitors compliance with QA/QC plans, policies, and protocols, perform audits from time to time.
• Coordinate with project stakeholders, including clients, supervision consultants, contractors, vendors and regulatory authorities to ensure alignment and compliance with project requirements.
• Development and implementation of project quality management plans, processes and procedures.
• Provide leadership and direction to project teams, fostering a culture of awareness and continuous improvement.
• Monitors project progress and team performance, implementing corrective actions as necessary to address any deviations from the project plans.
• Prepare and present regular project QA/QC reports to senior management and the client, detailing progress, challenges and solutions etc.
• Guide and mentor project team members, promoting professional development and knowledge sharing.
• Foster strong relationships with clients and other stakeholders to maintain project support and mitigate any concerns.

• Degree in Engineering or Quality Management. Certification in ISO 9001.
• ISO 9001 Lead Auditor certification
• 12+ years of experience in projects.

• In-depth knowledge of project quality management methodologies and tools.
• In-depth knowledge of ISO 9001:2015 processes, procedures and requirements

• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Attention to detail, leadership and analytical skills

Don't Just Work in Commercial – Revolutionize It.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the
internal innovators
. We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric.

This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs?

If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the
analytical engine
for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

What You'll Actually Do:

• Be a Detective:
  Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future:
  Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator:
  Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers:
  Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook:
  Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects:
  Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

We're Looking For Graduates Who Have:

• A degree in
  Business Administration, Commerce, Operations Management, Quality,
  or a related field
  .
• A
  problem-obsessed mindset
  – you can't leave a puzzle unsolved.
• Analytical superpowers
  – you love turning data into compelling stories.
• Communication skills
  to simplify complex ideas and influence others.
• A passion for commercial success
  and understanding what makes customers tick.
• No prior professional experience needed
  – we'll teach you the methodologies. Your fresh perspective is your advantage.

Why This Isn't a "Boring" Job:

High Impact:
Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning:
Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure:
Present your ideas to senior leaders and see them implemented across the company.

Career Springboard:
This role is your direct path to careers in
Commercial Management, Operations Leadership, Project Management, or Consulting
within a Fortune 500 company.

Our Commitments to Fresh Gradates:

• 12 Months of In-Depth Training:
  Engage in a well-rounded program that allows you to rotate through different roles within DP World's UAE operations. This hands-on experience will help you develop a wide range of skills and a deep understanding of our business, all within a structured timeframe that adapts to our dynamic environment.
• Quarterly Presentations:
  Regular opportunities will be provided for you to present your learning progress, share insights, and contribute innovative ideas. These presentations will help hone your communication skills and solidify your knowledge.
• Mentorship:
  Each trainee in DP World is assigned to a mentor to guide and coach him/her. The trainee is expected to meet the mentor on a monthly basis for 1 hour. These sessions must be initiated by the trainee and must be confidential and only shared between Mentor-Mentee and Emiratisation Team.
• Development:
  Take advantage of advanced training sessions, workshops, and developmental programs designed to keep you at the forefront of industry knowledge and best practices throughout the program.
• Professional Networking:
  Build strong connections with a diverse group of fellow graduates, fostering relationships that will support your career and professional journey within DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

About the job

We are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.

Key Responsibilities

• Map and analyze customer interactions across multiple touchpoints.
• Identify friction points and operational inefficiencies in the customer journey.
• Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.
• Optimize processes with the customer at the center of all initiatives.

Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service & exceelence goals into process design.

• Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.
• Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.
• Ensure all process changes align with established customer experience standards.
• Maintain and update SOPs for all relevant customer-facing functions.
• Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.

Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.

Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.

Qualifications & Experience

Education

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.

Certifications

• Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.
• Knowledge and experience of BPMN tools like aries, bizagi.

Experience

• 7 years in process improvement, operational excellence, or customer experience roles.
• Experience in insurance ,real estate , or service-based industries is highly desirable.

Job Type: Full-time

Pay: AED8, AED10,000.00 per month

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

We are seeking an experienced Process Optimization Specialist to join our organization. As a key member of our team, you will be responsible for analyzing and improving chemical processes within the company.

• Conduct thorough analysis of existing chemical processes to identify areas for improvement.
• Develop and implement strategies to optimize process efficiency and reduce costs.
• Collaborate with cross-functional teams to identify and implement solutions.
• Ensure compliance with safety regulations and industry standards.
• Research new technologies and processes to enhance production capabilities.
• Provide technical guidance and support to team members.

• Bachelor's degree in Chemical Engineering or a related field.
• Minimum of 5 years experience in process optimization within the chemical industry.
• Extensive knowledge of chemical processes, equipment, and materials.
• Strong analytical skills to identify areas for improvement.
• Experience with simulation software such as Aspen Plus or HYSYS preferred.
• Excellent communication skills and ability to work collaboratively.

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.