747 Quality Assurance Specialist jobs in the United Arab Emirates

Adtractive
is an experienced team of professionals specialising in e-commerce driven by digital performance marketing and powered by cutting-edge AI technologies. We offer top-tier infrastructure solutions for our specialists and attract leading talents in the field, fostering a unique and inspiring environment. We research and test new solutions, including innovative AI-driven approaches, as we work on our premier projects, all while balancing our time to learn and take proper rest in between.

We tend to stay niche and low profile as a company, so very little is visible from the outside; therefore, what you find might highly surprise you. Let's have a talk

Get Ready

• Test new features and web pages across web and mobile platforms
• Perform design testing for UI consistency and responsiveness
• Validate GTM tag implementations and analytics tracking
• Create detailed test cases and bug reports
• Collaborate with development teams on issue resolution

We expect you to

• At least 2-3 years of hands-on manual QA testing experience
• Experience with Google Tag Manager implementations and analytics tracking
• UI testing for usability, visual consistency, and responsiveness
• Web and mobile application testing including cross-browser compatibility
• Backend testing experience with Postman would be an advantage

Technical Competencies

• Browser developer tools and debugging
• Google Analytics and GTM knowledge
• Bug tracking systems (Jira, Asana, or similar)
• Basic web technologies (HTML, CSS, JavaScript)
• Mobile testing on iOS and Android
• Test case creation and documentation

We offer

• Seize Your Opportunity:
  Play a pivotal role in a critical area of our business, with the autonomy to influence and innovate.
• Invest in Your Growth:
  Enjoy a generous monthly budget dedicated to expanding your skills and knowledge, ensuring you remain at the forefront of your field.
• Embrace Flexibility:
  We recognize the importance of work-life balance, allowing you the freedom to choose when and where you work best.
• Career Advancement:
  We provide a transparent path for career progression, consistently recognizing and rewarding your hard work and achievements.
• Collaborative Culture:
  Join a talented, friendly team of passionate professionals who support and inspire one another.
• Competitive Salary:
  salary starting from AED depends on your experience
• Other extra benefits
  according to the agreement

If you have precious experience in Digital / eCommerce businesses - this should be the right step-up You are looking for

The role involves supporting the Quality Post Holder by developing, implementing, and maintaining the organization's Quality and Compliance Management Systems in accordance with ISO 9001, ISO 37301, Civil Aviation Regulations, and DANS policies. Key responsibilities include conducting inspections, audits, and assessments throughout the business, managing compliance data and records, and ensuring the effectiveness of the Quality and Compliance Management System. Additionally, the role requires coordinating and managing external audits to ensure both regulatory and organisational compliance.

Qualifications

Knowledge & Experience:

• Bachelor's degree in any discipline
• Minimum 5 years' experience in Quality Management, (preferably in the aviation/Air navigation)
• Must be capable of writing policies, procedures and process descriptions with minimal or no supervision.
• Must be able to develop basic process flow charts, cross-functional flow charts, stakeholder maps, and bottleneck map.
• Must have knowledge of GCAA regulations.
• Must have proven experience in conducting internal, supplier or third-party Quality Management System audit.
• Must hold a Lead Auditor or Internal Auditor qualification in ISO 9001:2015
• Should have knowledge of additional standards such as ISO 31000/ISO 37301/22301/ISO 27001.
• Should be familiar with DMAIC methodology, SIPOC, and Root Cause Analysis tools.

Skills:

• Analytical and problem solving
• Proficient in MS Word, Excel, PowerPoint and Visio
• Proficient in Power BI
• Communication and Presentation

As a Quality Assurance Analyst within the CRM & Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service excellence and customer satisfaction.

Key Accountabilities

• Call Monitoring and Evaluation
• Monitor and assess customer interactions (calls, emails, chats, etc.) to ensure they meet predefined quality standards.
• Identify opportunities for improvement in communication, issue resolution, product knowledge, and process adherence.
• Quality Assurance Reporting
• Prepare and present detailed quality reports, including trends, agent performance metrics, and actionable insights.
• Maintain accurate records of evaluations and feedback.
• Feedback and Coaching
• Provide constructive feedback to agents to enhance their performance and align with company standards.
• Collaborate with team leaders and supervisors to address recurring quality issues.
• Process Improvement
• Work with operations and training teams to improve processes and enhance customer experience.
• Recommend updates to scripts, workflows, and knowledge bases based on observed trends.
• Compliance Monitoring
• Ensure adherence to legal and regulatory requirements as well as internal policies.
• Report any compliance breaches or risks to management promptly.
• Training and Support
• Support new hire training by identifying skill gaps and providing targeted feedback.
• Assist in the development of training materials and quality guidelines.
• Customer Experience Enhancement
• Analyze customer feedback and satisfaction surveys to identify areas for improvement.
• Suggest proactive solutions to enhance the overall customer experience.

Key Performance Areas (KPAs)

Key Performance Areas (KPAs) for a Quality Assurance Analyst outline the primary responsibilities and areas of focus for effective quality management. These KPAs help set expectations and guide performance assessments. Here are the key areas for a Quality Assurance Analyst:

1- Calibration with the stakeholders.

2- Handle and highlight the top failed attributes along with the repeated offenders.

3- Conduct spot checks on the stakeholders to reduce the critical variance.

4- Adhere to the monitoring sample size and accuracy.

5- Deliver the audit feedback to the CRM team.

6- Properly maintain clean reports with accurate and validated numbers and ensure it's being shared on time.

Qualifications/Requirements

• Bachelor's degree in a relevant field.
• In-depth knowledge of CRM systems, Contact Centre operations, and quality assurance methodologies.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a commitment to maintaining high-quality standards.
• Familiarity with industry-specific regulations governing CRM and Contact Centre activities.

Experience (Years of experience, Sector, Local /International)

• Proven experience in a Quality Assurance role within CRM and Contact Centre for more than 2 years

Job Type: Permanent

Pay: Up to AED9,000.00 per month

Application Question(s):

• Are you involved in Quality Assurance within a call centre? If yes, how many years?
• Please list the languages you speak.
• This role has a package of AED 9,500. Please mention your salary expectations.
• Do you have a UAE Driver's License?
• Do you speak Arabic?

COMPANY PROFILE

Thrifty is a leading brand in UAE's car rental and leasing sector with the largest fleet size and over 50+ rental locations. As pioneers in the industry, we are committed to delivering innovative mobility solutions to our customers. To support our continued growth and expansion, we are seeking a dedicated and detail-oriented
Quality Assurance Executive / Specialist
to join our dynamic Call Center & Customer Service team.

ABOUT THE ROLE

The QA Executive /Specialist will play a critical role in maintaining and enhancing service quality across all customer touchpoints, ensuring that the call center and customer service teams consistently deliver exceptional experiences. This role will monitor, evaluate, and improve customer interactions, adherence to company policies, and operational standards within the car rental environment.

Key Responsibilities:

Monitoring & Evaluation

• Conduct regular monitoring of inbound and outbound calls, chats, and emails to ensure adherence to company standards, scripts, and compliance requirements.
• Evaluate customer interactions for professionalism, accuracy, compliance, and service quality.
• Identify gaps in service delivery and provide actionable insights for process improvements.

Reporting & Analytics

• Maintain detailed records of QA assessments, call metrics, and quality trends.
• Prepare weekly and monthly QA reports highlighting performance trends, areas for improvement, and training needs.
• Work with management to set service quality benchmarks and KPIs.

Training & Coaching Support

• Collaborate with trainers and team leads to provide feedback to customer service agents based on QA findings.
• Support the development and delivery of refresher training, workshops, and one-on-one coaching sessions to enhance agent performance.

Process & Compliance Oversight

• Ensure all customer service processes comply with company policies, contractual obligations, and regulatory standards relevant to the car rental industry.
• Monitor adherence to procedures related to vehicle rentals, disputes, tolls, fines, insurance claims, and accident handling.

Customer Experience Enhancement

• Identify recurring customer pain points and collaborate with operations and management to implement corrective actions.
• Suggest enhancements to customer communication, scripts, and service workflows to improve overall satisfaction and loyalty.

Continuous Improvement

• Participate in QA strategy development to continuously raise service standards.
• Keep abreast of industry best practices, customer service trends, and emerging technologies in car rental and mobility services.

ABOUT YOU

Qualifications & Skills:

• Bachelor's degree in Business, Hospitality, Communications, or a related field.
• 2–3 years of experience in quality assurance or customer service monitoring, preferably in logistics, car rental, travel, or hospitality sectors.
• Strong understanding of customer service standards, call center operations, and car rental processes.
• Excellent communication, analytical, and reporting skills.
• Ability to provide constructive feedback and coach team members effectively.
• Detail-oriented with a proactive approach to problem-solving.
• Multilingual proficiency – English, Arabic, and Hindi preferred.
• Valid UAE driver's license required.

Key Competencies:

-Customer-focused mindset

• Attention to detail

• Effective verbal and written communication

• Analytical and observational skills

• Ability to work collaboratively across teams

Performance Metrics:

• Call/interaction quality scores

• Compliance with service standards and processes

• Customer satisfaction scores (CSAT, NPS)

• Improvement in team performance based on QA coaching

We are establishing a state-of-the-art StemCell Processing Laboratory in Abu Dhabi, and are seeking an experienced QC/QA Manager to oversee all aspects of quality control and quality assurance for our regenerative medicine operations.

Key Responsibilities

• Establish, implement, and maintain comprehensive QC/QA systems in accordance with GMP/GCP and UAE health authority regulations (DOH/DHA).

• Ensure full compliance in cell processing, cleanroom (CPC) operations, sterility testing, and documentation.

• Develop and maintain SOPs, manuals, and staff training programs.

• Perform and supervise audits, inspections,

and validations for equipment, environment, and processes.

• Lead regulatory readiness for inspections and license approvals (DOH/DHA, FDA in the future).

• Review and approve batch records, deviations, CAPAs (Corrective and Preventive Actions).

• Act as the key liaison with regulators, auditors, and external partners.

Requirements

• Bachelor's or Master's degree in Biology, Biotechnology, Medical Laboratory Science, Pharmacy, or related field.

• 8–10 years of experience in QC/QA, ideally within cell therapy, regenerative medicine, or pharmaceutical/biotech laboratories.

• Strong knowledge of cleanroom (CPC) standards, validation, and sterile product handling.

• Proven leadership and communication skills.

• Fluency in English; Arabic or other language preferred.

Employment Details

• Employment Type: Full-time

• Location: Abu Dhabi, UAE

• Salary: Competitive, commensurate with seniority and experience

• Training and collaboration opportunities with our partner laboratories Globally

Role Overview:

The QC Coffee Specialist ensures that every batch of coffee—from green beans to the final cup—meets ROR Coffee's premium quality standards. This role combines technical expertise in coffee sensory evaluation, roasting analysis, and quality assurance with a passion for delivering exceptional coffee experiences. The specialist will work closely with the Roasting, Sourcing, and Barista teams to maintain consistency, innovation, and excellence across all coffee offerings.

Key Responsibilities:

• Conduct daily cupping sessions to assess roasted coffee for aroma, flavor, body, acidity, and overall quality consistency.
• Perform green coffee grading, defect analysis, and quality scoring to ensure only premium beans are used.
• Collaborate with the Roaster to monitor and maintain roast profiles, ensuring consistency batch-to-batch.
• Track, document, and analyze QC data, including cupping scores, roast curves, moisture content, and defect reports.
• Assist in developing, blending, and testing new coffee profiles and seasonal offerings.
• Provide hands-on training and feedback to baristas, roasters, and team members on coffee sensory evaluation, extraction techniques, and quality standards.
• Maintain and calibrate all QC and cupping equipment, ensuring accurate and consistent measurements.
• Support Barista Training programs, emphasizing coffee quality awareness, brewing techniques, and sensory skills.

Qualifications & Skills:

• Strong background in coffee quality control, sensory evaluation, and roasting analysis.
• SCA (Specialty Coffee Association) or equivalent certification in coffee tasting, cupping, or sensory skills is a plus.
• Hands-on experience in cupping, green coffee grading, roast profiling, and defect identification.
• Deep understanding of espresso and filter coffee extraction, coffee machinery, and brewing parameters.
• Strong analytical and documentation skills, with attention to detail and consistency.
• UAE Driving License (MUST).

Our client in Sharjah is seeking a Quality Assurance, Audit, and Training Executive who will oversee quality monitoring programs, manage training initiatives, and ensure compliance with data and operational standards to optimize overall performance.

Key Responsibilities:

• Participate in lead volume and quality monitoring, QA programs, and identify internal stakeholders' expectations.
• Design, approve, and evaluate training programs and materials for internal lead queue teams and call center staff.
• Conduct and analyze Training Needs Analysis (TNA) for QA team members from the call center and prepare quarterly/annual training plans to develop QA skills.
• Provide scheduled training, coaching, and feedback to call center team leaders to address performance and skill gaps.
• Coordinate with the marketing operations team to ensure all required KPIs are met.
• Identify underperformance within lead queue teams and recommend corrective actions.
• Support performance management systems to enhance marketing performance.
• Prepare and analyze internal and external quality reports using CRM.
• Develop, implement, and monitor QA mechanisms and regulations for selective access control to CRM and reports, ensuring compliance with data confidentiality policies.
• Monitor and evaluate daily (live or recorded) calls and chats, track agent performance, and recommend improvements in call quality.

Qualifications & Skills:

• Bachelor's degree in a related field.
• Proven experience in a call center.
• Training in Customer Relationship Management, Quality Assurance/Control; Train-the-Trainer (ToT) certification is a strong plus.
• Strong verbal and written communication skills in Hindi and English; other language is an advantage.
• Outspoken, team-oriented, and customer service-focused.
• Excellent influencing, leadership, coaching, and mentoring skills.
• Strong analytical, logical reasoning, and numerical skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work under pressure, multitask, and manage time effectively.
• Proficient in MS Office, internet, and email tools.
• Demonstrated knowledge of customer care processes and performance improvement techniques.

If you have a passion for quality, compliance, and training — and the skills to make a real impact on operational excellence — we'd love to hear from you.

Impact BBDO Beirut
- are currently looking to hire a creative and detail-oriented
Graphic Designer
to join our team. You'll play a key role in crafting visually engaging content for social media, collaborating with the team on campaigns, and bringing fresh ideas to life across digital platforms.

Responsibilities:

• Design compelling visuals for social media platforms (Instagram, Facebook, LinkedIn, etc.)
• Collaborate with the marketing and content teams to develop campaign concepts
• Ideate and brainstorm creative approaches for various brand initiatives
• Maintain visual consistency across all content and platforms
• Adapt designs for various formats (stories, reels, carousels, ads, etc.)
• Stay updated on design trends and social media best practices
• Assist in the creation of branding materials and other visual assets as needed

Requirements:

• 2 to 4 years of experience
  as a graphic designer, preferably with a focus on digital and social media content
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent design tools
• Strong understanding of visual storytelling, layout, and typography
• Creative thinker with the ability to generate and execute original ideas
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent time management skills and attention to detail

Location: Beirut – On Site

Please all applications to be sent to

Role Description

This is a full-time on-site role for a Quality Assurance Specialist located in Ajman Emirate, United Arab Emirates. The Quality Assurance Specialist will be responsible for overseeing all quality assurance activities, ensuring adherence to Good Manufacturing Practices (GMP), conducting quality audits, and implementing quality management system improvements. Day-to-day tasks include monitoring production processes, documenting inspections and tests, and collaborating with other departments to resolve quality issues.

Qualifications

• Quality Assurance and Quality Management skills
• Knowledge of Good Manufacturing Practice (GMP)
• Experience in Quality Control and Quality Auditing
• Excellent attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Bachelor's degree in Quality Management, Engineering, or related field
• Experience in the food manufacturing industry is a plus