What Jobs are available for Quality Control Analysts in Dubai?

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.

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Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.

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Quality Control – Document Administrator

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Control team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC

Job Overview:

The QC Document Administrator is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

Job Responsible:

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Performing sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

Qualifications & Skills:

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Only direct applications will be considered. Please apply via our HR system here.

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Job Overview

The QC Document Controller is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

Responsibilities

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Perform sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

Qualifications & Skills

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

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Overview

Specialism Quality Control / Inspection / HSE

The Quality Control Engineer – Instrumentation & Control (I&C) is responsible for overseeing the inspection and testing of instrumentation and control systems to ensure they comply with project specifications, codes, and safety standards. This role involves conducting functional tests, reviewing documentation, and identifying any defects or deviations during installation and commissioning phases. The engineer collaborates with project teams to implement corrective measures and ensure system reliability. In addition to field inspections, the Quality Control Engineer supports quality assurance activities, participates in audits, and maintains accurate records of quality performance. Strong technical knowledge of I&C systems, attention to detail, and effective communication skills are critical to ensuring the delivery of fully functional and compliant control systems.

Responsibilities

• Oversee inspection and testing of instrumentation and control systems to ensure compliance with project specifications, codes, and safety standards.
• Perform functional tests, review documentation, and identify defects or deviations during installation and commissioning.
• Collaborate with project teams to implement corrective measures and ensure system reliability.
• Support quality assurance activities, participate in audits, and maintain accurate records of quality performance.

Qualifications

• Bachelor’s degree in Electrical, Instrumentation, Control, or related engineering discipline
• 5+ years of experience in instrumentation and control quality control, preferably in oil & gas, power generation, or industrial projects
• In-depth knowledge of I&C systems, instrumentation calibration, loop checks, and functional testing
• Familiarity with relevant standards and codes (ISA, IEC, API)
• Ability to interpret I&C drawings, P&IDs, and technical specifications
• Strong problem-solving skills and attention to detail
• Effective communication and teamwork abilities
• Experience in commissioning and system handover processes is a plus

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

GMG is looking for a skilled Quality Control Officer to join our Private Label team. The Quality Control Officer plays a critical role in ensuring that all products—apparel and non-apparel—meet defined quality and compliance standards. This role is responsible for creating detailed product specifications, evaluating samples, performing random quality checks, and coordinating with factories, third-party labs, and internal stakeholders. The officer supports quality operations across the full product development lifecycle, contributing to GMG’s commitment to excellence.

Key Responsibilities

Product Quality & Specification Management

• Develop and maintain product specifications, technical packs, and measurement charts.
• Evaluate submitted samples to ensure alignment with approved specifications, construction quality, and performance benchmarks.
• Conduct random quality checks at warehouses and stores to assess product consistency and market readiness.
• Validate product dimensions, fit, construction, and overall compliance with tolerances.

Compliance & Testing Coordination

• Review and verify factory compliance documents and certifications (e.g., SASO, GSO, ISO).
• Coordinate with factories and third-party labs for testing procedures, sample submissions, and report validation.
• Assist in setting up and maintaining Quality SOPs for both internal and external stakeholders.

Cross-functional Collaboration & QA Support

• Work closely with Design, Product Development, and Sourcing teams to ensure accurate quality inputs from early development to final production.
• Contribute to continuous improvement by identifying recurring quality issues and proposing corrective actions.
• Ensure vendor quality performance is monitored and communicated with relevant teams.

Skills & Qualifications

Education:

• Graduate degree or diploma in Textile Technology, Apparel Production, Fashion Technology, or a related technical field.
• Certified training in AQL, ISO, or similar quality/compliance standards is a plus.

Experience:

• Minimum of 6 years of experience in quality control or assurance roles.
• Preferably with recent experience in sportswear, athleisure, or retail brands.
• Hands-on experience with vendor quality evaluation, sample review, and product inspections.

Technical Skills

• Strong understanding of AQL norms, global and region-specific quality/compliance requirements (e.g., SASO).
• Proficiency in Microsoft Excel for documentation, measurement tracking, and quality reporting.
• Ability to create and manage technical packages with specifications and tolerance limits.
• Familiarity with trims, fabrics, yarns, and their behavior across categories.
• Knowledge of garment construction, fit, patterns, and measurement techniques.
• Exposure to quality processes for non-apparel categories (e.g., sports accessories) is preferred.

Key Competencies

• Strong attention to detail and analytical ability to identify deviations.
• Proactive mindset and ability to follow structured QA protocols.
• Efficient time management and organization of multiple inspection and documentation tasks.
• Collaborative approach to working with cross-functional teams and vendors.
• Ability to work independently and contribute to process optimization and compliance adherence.

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• Excellent experience in Test Automation tools like – Selenium, Selenium Web Driver, TestNG
• Good knowledge of Object-Oriented Programming Concepts (OOPS) and Java skills
• Design Patterns: Page Object/Factory
• Experience in designing, developing data quality automation and executing test plans
• Experience of working in an integrated DevOps pipeline setup (Jenkins/Maven and Git)
• Experience working in an Agile/Scrum development process
• Familiarity with common issue tracking tools (i.e. JIRA, Bugzilla, etc.)
• Good knowledge of databases and able to write SQL queries
• Ability to collaborate and communicate effectively with all project roles, across multiple project teams

Requirements

• Understand requirements, user stories, system requirements and create corresponding test cases
• Perform Software Testing, Smoke Testing, Regression Testing, GUI testing (Mobile & Web Applications)
• Communicate testing progress, results, and other relevant information to the project team and other stakeholders based on test plans
• Strive to identify areas of improvement and work proactively to prevent issues from occurring

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• Develop, implement, and maintain quality assurance policies and procedures
• Develop and execute test plans and test cases to ensure the highest quality products and services
• Collaborate with development teams to identify and resolve quality issues
• Stay up-to-date with the latest trends, tools, and techniques in quality assurance and make recommendations for improvements
• Provide mentorship and guidance to junior quality assurance team members
• Participate in project planning and management to ensure that quality assurance is integrated into project delivery
• Report and track quality issues and provide regular status updates to management

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Job Title:
Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
Job Description
PREFERRED CANDIDATE QUALIFICATIONS -
· CURRENTLY AVAILABLE IN THE UAE.
· CAN JOIN IMMEDIATELY.
As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers' experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company's standards of performance -a Scorecard. This may include assessing Advisors' demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
Without your expertise, the management team may not understand where it's going wrong and struggle to achieve the level of service to which it has agreed with the client.
You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
**ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES**
+ Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
+ Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
+ Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees' and customers' experience.
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
+ Prepare reports capturing service quality trends and variances for the team / department.
**CANDIDATE PROFILE**
You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
+ 2+ years' experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
+ A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
+ Strong Communication and Interpersonal skills.
+ Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
+ Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching, appraisals, etc.
+ Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
+ Empathetic approach and mindset.
+ Genuine curiosity and desire to understand and to know why.
+ Proficiency with technology, especially computers, software applications, and phone systems.
+ Comfortable in working with individuals and team/s remotely.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Arabic (Required), English (Required)
Time Type:
Full time
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