What Jobs are available for Quality Control Supervisor in Dubai?

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

AHS is looking for a meticulous Design Quality Assurance Officer to ensure that our design processes meet the highest standards of quality and excellence. In this vital role, you will be responsible for reviewing and assessing design documentation, conducting audits, and implementing quality assurance protocols within our luxury real estate projects. You will collaborate closely with architects and designers to enhance the overall quality of our design outputs and ensure compliance with relevant regulations and industry standards.

• Review and assess design documents, including drawings, specifications, and material submissions, for quality and compliance.
• Perform audits of design processes and deliverables to ensure adherence to quality standards and best practices.
• Collaborate with design teams to promote a culture of quality and continuous improvement.
• Document and track design-related quality issues, and assist in developing corrective actions and improvement plans.
• Develop and maintain quality assurance guidelines, checklists, and templates for design projects.
• Conduct training sessions for design staff on quality assurance practices and tools.
• Coordinate with project managers and other stakeholders to communicate quality expectations and resolve design-related issues.
• Stay informed on industry trends, design standards, and regulatory requirements to maintain best practices in quality assurance.
• Prepare detailed reports on quality assessments and present findings to management and relevant teams.

• Bachelor's degree in Architecture, Design, Engineering, or a related field.
• Experience in quality assurance or design review processes, preferably in luxury real estate (3-5 years)
• Strong knowledge of design principles, codes, standards, and quality management frameworks.
• Attention to detail and strong analytical skills to identify design quality issues.
• Excellent communication and interpersonal skills for effective collaboration.
• Proficient in design software (e.g., AutoCAD, Revit) and quality management tools.
• Ability to manage multiple tasks and projects within tight deadlines.
• Familiarity with ISO or similar quality assurance standards is a plus.
• Ability to work independently and proactively contribute to team efforts.
• Willingness to keep learning and updating skills in quality assurance and design.

• Why Join AHS?
• Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
• Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression.
• Exclusive Properties : Work with a portfolio of some of the most prestigious and exclusive properties in the market.
• Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued.
• Client-Centric Approach : Be part of a company that prioritizes exceptional customer service and client satisfaction.
• Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication.
• Global Network : Leverage a robust network of industry contacts and high-net-worth clients.
• Cutting-Edge Technology : Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness.
• Recognition and Rewards : Benefit from a culture that recognizes and rewards outstanding performance and achievements.
• Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being.

Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is accountable to help establish quality control mechanisms, identify risks and define relevant risk mitigation strategies. They are also responsible for developing and implementing project standards and frameworks to ensure that its objectives are met.

ACCOUNTABILITIES:

Quality Assurance:

• Monitor all Cold Products from point of receiving until delivery of products to customers along with Data Logger results within the set temperature limits.
• Examine the packing of goods from the cold storage and monitor the Data Logger Report to ensure consistency.
• Check the quality of the vehicles, warehouse cleanliness, temperature control mechanism, storage conditions and validity of goods on shelves on a regular basis.
• Ensure all Zahrawi Cold Vans/Delivery Vehicles, Data Loggers are calibrated regularly and update the temperature mapping of the Warehouse.
• Ensure all required licenses and registrations as well as calibration renewals are updated before their expiry dates.
• Review all technical and quality agreements with suppliers and customers on a regular basis.

ISO Implementation:

• Create and coordinate a Quality Manual and SOPs with the Warehouse Operation, QA & RA Manager and process owners.
• Review regularly Zahrawi’s ISO Quality Manual in coordination with the Warehouse Operation, QA & RA Manager.
• File the proper forms related to each SOP on a regular basis.
• Ensure compliance and strict adherence to the ISO Quality Manual.

Warehouse Operations:

• Conduct Semi-annual Internal Audit to the Warehouse.
• Lead the Supplier Audit/Dubai Municipality Health and Safety Audit.
• Ensure all the SOPs are strictly adhered to in the Warehouse.
• Report all observed mistakes in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least two agency stock checks/month and report the results vis-à-vis expiries, lot details vs. quantity on NetSuite.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Conduct daily audit reports to help reduce the returned orders with relevant errors to a minimum compared to the previous years reported figures.

Product Quality Check:

• Ensure that a sample of each batch of products is secured from the WH Assistants and provide the samples along with a progress report and supplier invoice to the Warehouse Operation, QA & RA Manager for MOH release approval.
• Compile all Quality Inspection Forms prepared by the Sr. Driver & Fleet Coordinator and prepare a monthly report.
• Generate a discrepancy report to the Warehouse Operation, QA & RA Manager for MOH release approval for any late findings (excess, damaged or expired goods) in the shipment.

Warehouse Quality Check:

• Ensure that the Warehouse & Service Room are kept clean and organized.
• Ensure that the temperature control mechanism and hygiene standards are maintained in the Warehouse.
• Ensure a quick and accurate release of shipments from MOH to avoid any delays in transporting the products to the customer.
• Ensure that all stock areas are segregated properly into: Dispatching, Receiving, Returns, Hold and Expired and that no mix-up could happen at any time.

Inventory Check:

• Prepare a report of expired/near expiry goods (within 3 months) and submit it to the Warehouse Operation, QA & RA Manager.
• Coordinate with the WH Assistants to transfer all expired/near expiry products to the designated area.
• Update on Netsuite the new location of each product once it has been moved.
• Coordinate with the Principal companies along with the Sales team and Sales Coordinators for further action on the expired/near expiry products.
• Supervise the goods disposal process and secure MOH and Municipality approvals for destruction.

• Education: Bachelor’s degree - Preferably in Pharmacy.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2 - 6 years of experience within a similar field.
• Job Specific Skills: Quality Assurance, ISO implementation/audits.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

• Bachelor’s degree in Engineering (BE), Science (BSc), or a related field.

• Multilingual capabilities (proficiency in two or more languages).

Handpicked stories on AI, localization, and reaching audiences worldwide.

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC

Quality Control Analyst will be responsible for performing analytical testing, maintaining laboratory resources, ensuring compliance with quality and safety standards, and supporting product release, method transfers, and validations. He /She will work with advanced analytical instruments, uphold data integrity principles, and ensure full compliance with GMP requirements to maintain product quality, safety, and efficacy.

Job Responsibilities

• Perform analysis of raw materials, packaging materials, bulk products, finished products, in-process samples, stability samples, process/cleaning validation samples, and miscellaneous samples as per approved methods and protocols.
• Ensure all activities comply with GLP, GMP, and ALCOA+ principles.
• Operate major analytical instruments including HPLC, GC, Dissolution Apparatus, UV-Vis Spectrophotometer, and IR.
• Perform daily verification, calibration, and routine maintenance of instruments as per SOPs.
• Maintain an up-to-date inventory of reference standards, working standards, impurity standards, analytical columns, reagents, chemicals, and consumables.
• Conduct qualification of working standards against reference or primary standards.
• Prepare volumetric solutions and standardize them for routine use.
• Prepare, review, and update SOPs, test methods, and specifications as needed.
• Record all data accurately, clearly, and in real-time following GLP requirements.
• Report and support investigations for any OOS, OOT, incidents, or non-compliance activities.
• Initiate and support Change Control, CAPA, and Deviation processes as required.
• Follow safety procedures and use the recommended PPE for all QC activities.
• Ensure compliance with EHS policies and safe work practices in the laboratory.
• Support analytical validation/verification and cleaning validation studies.
• Participate in laboratory improvement initiatives.
• Carry out additional tasks assigned by the QC Manager in line with department objectives.

Qualifications & Skills:

• Bachelor’s degree in chemistry, pharmaceutical sciences, or related discipline.
• 1–3 years of experience in a pharmaceutical QC laboratory.
• Hands-on experience with HPLC, GC, Dissolution, UV, and IR instruments.
• Knowledge of LIMS and SAP systems is preferred.
• Good understanding of GMP, GLP, and data integrity principles (ALCOA+).
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Effective communication and teamwork abilities.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.

Quality Control – Document Administrator

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard-to-reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Control team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC

Job Overview:

The QC Document Administrator is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

Job Responsible:

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Performing sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

Qualifications & Skills:

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Only direct applications will be considered. Please apply via our HR system here.

Job Overview

The QC Document Controller is responsible for ensuring effective control of all QC documentation and sample management processes, in alignment with GLP, GMP, and data integrity principles, supporting laboratory compliance, resources coordination, and ensures smooth execution of QC operations from material receipt to reporting.

• Manage QC documents (SOPs, specifications, STPs, release reports, logbooks, training records) in compliance with ALCOA+ principles.
• Ensure timely drafting, revision, approval, and archival of SOPs, specifications, standard test procedures, and reports.
• Maintain document storage, retrieval, and archival systems (manual and electronic such as SAP, Dot Compliance, etc.).
• Monitor document version control and ensure accessibility to authorized personnel only.
• Oversee receipt, registration, and distribution of QC samples as per lot management and sample receiving procedures.
• Ensure proper handling, storage, and tracking of samples (raw materials, packaging, intermediates, finished products, and stability).
• Perform sampling activities for raw materials and water system samples in compliance with GLP and SOPs.
• Maintain sample retention and disposal records as per regulatory and company requirements.
• Monitor and reinforce adherence to GLP practices within the QC laboratory.
• Support internal audits, inspections, and compliance activities by ensuring availability and accuracy of records.
• Report and escalate any observed deviations, non-compliance, or data integrity concerns to QC Manager.
• Coordinate usage and availability of sampling and testing resources (sampling tools, logbooks, controlled forms, etc.).
• Support QC Manager in managing laboratory schedules, prioritizing sample workflows, and aligning resources for timely completion.
• Ensure laboratory personnel training records are maintained, up-to-date, and available for audits.
• Ensure all activities are performed in compliance with EHS policy and PPE requirements.
• Maintain strict confidentiality of QC data, documents, and product information.
• Participate in improvement initiatives for QC operations and documentation processes.
• Provide inputs for system enhancements (SAP, LIMS, documentation tools) to streamline QC efficiency.
• Perform any other responsibilities assigned by the QC Manager to support department needs.

• Bachelor’s degree in science or pharmacy with relevant experience.
• 1-3 years of experience in pharmaceutical QC role (GLP/GMP environment preferred).
• Knowledge of data integrity (ALCOA+), GLP, and regulatory requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Familiarity with SAP, LIMS, or other digital quality/document management systems is an advantage.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.