764 Quality Director jobs in the United Arab Emirates

As a Quality Manager, you will lead the Quality Department and be responsible for ensuring hotel standards are maintained and met at all times.

• The role involves reviewing quality standards and procedures to ensure alignment with expectations.
• You will analyze guest reviews and feedback to identify areas for improvement and develop strategies to address these issues.
• Liaising closely with the Learning and Development Manager, you will implement ongoing training programs for team members to enhance their understanding of guest expectations.
• You will collaborate with Departmental Quality champions to investigate guest complaints, identify root causes, and develop preventive action plans to mitigate future issues.

A successful Quality Manager should possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. They should also have experience in luxury properties and knowledge of relevant industry standards.

The ideal candidate will be able to manage time efficiently, prioritize tasks effectively, and maintain attention to detail while working under pressure.

As a Quality Assurance Director, your primary responsibility is to ensure that all aspects of the resort operations meet or exceed the established quality standards. Your job description may include, but is not limited to, the following tasks:

Developing Quality Standards: Create and implement quality standards and procedures for all departments within the resort, including accommodations, dining, recreation, and guest services.

Training and Education: Provide training to resort staff on quality standards, procedures, and best practices to ensure consistency in service delivery.

Quality Audits and Inspections: Conduct regular inspections and audits of resort facilities, services, and operations to identify areas for improvement and ensure compliance with established quality standards.

Guest Feedback Management: Develop and implement guest feedback systems to monitor guest satisfaction levels and address any concerns or issues promptly.

Compliance and Regulations: Stay informed about industry regulations, standards, and best practices related to resort operations, and ensure compliance with relevant laws and regulations.

Quality Improvement Initiatives: Identify opportunities for quality improvement and efficiency enhancement within resort operations, and work with department managers to implement corrective actions as needed. Vendor and Supplier Management: Evaluate the quality of products and services provided by vendors and suppliers to the resort, and establish quality criteria for vendor selection and ongoing performance monitoring. Risk Management: Identify potential risks to quality and guest satisfaction within resort operations, and develop strategies to mitigate these risks effectively. Collaboration with Other Departments: Collaborate with other departments, such as operations, sales, marketing, and finance, to ensure a holistic approach to quality assurance throughout the resort. Reporting and Analysis: Prepare regular reports on quality performance metrics, trends, and areas for improvement, and present findings to resort management for review and decision-making. Customer Service Excellence: Foster a culture of exceptional customer service among resort staff, emphasizing the importance of meeting and exceeding guest expectations in every interaction. Continuous Improvement: Continuously monitor and evaluate the effectiveness of quality assurance initiatives and make adjustments as necessary to ensure ongoing improvement and excellence in resort operations. Overall, the role of a Quality Assurance Director is crucial in maintaining high standards of quality, service, and guest satisfaction within the resort environment. It requires strong leadership, analytical skills, attention to detail, and a commitment to continuous improvement.

The EHS Quality Manager plays a pivotal role in implementing quality assurance processes that align with the company's mission and brand standards.

This key position is responsible for identifying areas of improvement and executing strategies to enhance customer satisfaction, employee engagement, and overall property performance.

Key objectives include developing and managing quality assurance goals, conducting regular audits to ensure compliance, and facilitating process improvement initiatives.

To excel in this role, candidates must possess strong leadership skills, excellent communication abilities, and a proven track record of driving continuous improvement within their teams.

Ideal candidates will hold a degree in Business Administration, Hotel and Restaurant Management, or a related field, and have a minimum of 3 years of experience in guest services, front desk, housekeeping, sales, and marketing management operations.

Responsibilities:

• Develop and implement quality assurance processes aligned with company standards
• Conduct regular audits to ensure compliance and identify areas for improvement
• Facilitate process improvement initiatives to drive continuous growth
• Collaborate with cross-functional teams to achieve shared goals
• Communicate effectively with stakeholders to ensure transparency and buy-in

Qualifications:

• Degree in Business Administration, Hotel and Restaurant Management, or related field
• Minimum 3 years of experience in guest services, front desk, housekeeping, sales, and marketing management operations
• Excellent leadership and communication skills
• Able to drive continuous improvement and collaborate effectively with teams

We are seeking a seasoned professional to lead our Quality Assurance function. This role will oversee the implementation and maintenance of our Quality Management System (QMS) ensuring compliance with ISO 9001 and project-specific requirements.

• Develop, implement, and maintain the organization's QMS in accordance with ISO 9001 and applicable project standards. Ensure consistent application and integration into all project processes.

Key Responsibilities:

• Establish and enforce quality policies, objectives, procedures, and standards across all departments. Align with client requirements and regulatory obligations.

Project Oversight:

• Prepare, review, and approve Inspection and Test Plans (ITPs), Method Statements, and Project Quality Plans (PQPs). Monitor their implementation across project phases to ensure conformity and performance.

Auditing:

• Plan, conduct, and report on internal and external audits, including audits by clients and certification bodies. Identify non-conformities and lead the development and implementation of corrective and preventive actions.

Quality Performance Monitoring:

• Define and monitor key quality performance indicators (KPIs), analyze trends, and drive initiatives to enhance process efficiency, reduce defects, and improve overall quality output.

Team Leadership and Training:

• Lead and mentor the QA/QC team to maintain high standards of performance. Organize training and competency programs to ensure continuous professional development and awareness of quality practices.

Documentation Support:

• Manage QA-related documentation for bids and tenders, ensuring compliance with client requirements. Support pre-qualification and project execution phases with relevant QA documentation.

Stakeholder Coordination:

• Act as the primary contact for all quality-related communications with clients, contractors, and third-party agencies. Address and resolve quality issues effectively, ensuring alignment between internal teams and external stakeholders.

Continuous Improvement:

• Promote a culture of quality throughout the organization by identifying areas for improvement and implementing sustainable solutions. Foster innovation and a proactive approach to quality management.

Requirements:

• Diploma or Bachelor's Degree in Engineering, Quality Management, or a related discipline.
• Minimum of 8 years of QA experience with a strong background in EPCI (Engineering, Procurement, Construction, and Installation) under ARAMCO projects.
• Demonstrated experience working on ARAMCO projects with thorough knowledge of ARAMCO standards and quality systems.
• In-depth understanding of ISO 9001 and other relevant international standards and regulations.
• Strong leadership, communication, and organizational skills.
• Proficiency in quality management tools, auditing techniques, and root cause analysis.

Preferred Candidates:

• Currently available and willing to relocate to UAE.
• Can join immediately upon selection.
• Proven experience with EPCI companies on ARAMCO projects.

We are seeking a seasoned quality assurance professional to lead our SAP implementation and support activities.

Job Description:

The QA Manager will be responsible for planning, coordinating, and overseeing all quality assurance processes, including test planning, test execution, defect management, and quality governance across SAP modules.

Key Responsibilities:

• Develop and implement quality assurance strategies, standards, and procedures specific to SAP projects.
• Lead a team of QA analysts and testers (internal and/or external) in delivering high-quality results.
• Establish quality metrics and KPIs for SAP systems and ensure compliance with industry standards.
• Collaborate with cross-functional teams to drive business outcomes and improve process efficiency.

Requirements:

• Minimum 10 years of experience in QA roles, including 3+ years in a managerial or lead position.
• Bachelor's or master's degree in computer science, Information Technology, or related field.
• Expertise in quality assurance methodologies and test management.
• Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.

Desirable Skills:

• Arabic speaking is an asset.
• Familiarity with Agile and Waterfall methodologies.
• ISTQB or equivalent QA certification is preferred.
• Experience with automation tools (e.g., Tosca, Selenium) is beneficial.

Leadership and Business Skills:

• Excellent oral and written communication skills, with the ability to clearly and concisely communicate with stakeholders.
• Experience with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio.
• Understanding of business processes for focus areas or multiple modules.

The Program Quality Assurance Manager will oversee the Water Transmission Scheme Quality Management system.

• Monitors compliance with QA/QC plans, policies, and protocols, perform audits from time to time.
• Coordinate with project stakeholders, including clients, supervision consultants, contractors, vendors and regulatory authorities to ensure alignment and compliance with project requirements.
• Development and implementation of project quality management plans, processes and procedures.
• Provide leadership and direction to project teams, fostering a culture of awareness and continuous improvement.
• Monitors project progress and team performance, implementing corrective actions as necessary to address any deviations from the project plans.
• Prepare and present regular project QA/QC reports to senior management and the client, detailing progress, challenges and solutions etc.
• Guide and mentor project team members, promoting professional development and knowledge sharing.
• Foster strong relationships with clients and other stakeholders to maintain project support and mitigate any concerns.

• Degree in Engineering or Quality Management. Certification in ISO 9001.
• ISO 9001 Lead Auditor certification
• 12+ years of experience in projects.

• In-depth knowledge of project quality management methodologies and tools.
• In-depth knowledge of ISO 9001:2015 processes, procedures and requirements

• Exceptional leadership and team management abilities.
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Attention to detail, leadership and analytical skills

Overview

This is a position within Keller Executive Search and not with one of its clients.

As the Quality Management Director in Dubai, this senior role is accountable for shaping quality management strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.

• Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.
• Lead teams with a focus on coaching, psychological safety, and high performance.
• Embed ISO‑aligned quality systems and corrective‑action programs.
• Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.
• Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.
• Design compliant processes aligned to local regulations and internal policies.
• Partner with Sales, Marketing, and People Operations to execute company priorities.
• Represent the function to senior leadership; prepare crisp updates and decision memos.

• 7+ years in progressively senior roles within the relevant discipline; experience leading managers.
• Demonstrated success building scalable processes and delivering against OKRs.
• Strong analytical and financial acumen; fluency with data tools and business cases.
• Excellent stakeholder management and executive communication skills.
• Working knowledge of applicable local laws, standards, and industry best practices.
• Bachelor’s degree required; advanced degree or certifications are advantageous.

• Competitive compensation: AED 609,000–744,000 AED
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

ملاحظات: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

This is a position within Keller Executive Search and not with one of its clients.

As the Quality Management Director in Dubai, this senior role is accountable for shaping quality management strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.

Key Responsibilities:

• Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.
• Lead teams with a focus on coaching, psychological safety, and high performance.
• Embed ISO‑aligned quality systems and corrective‑action programs.
• Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.
• Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.
• Design compliant processes aligned to local regulations and internal policies.

• Partner with Sales, Marketing, and People Operations to execute company priorities.

• Represent the function to senior leadership; prepare crisp updates and decision memos.

To learn more about Keller, please see:

شركة Keller Executive Search وليست لدى أحد عملائها.

بصفتك Quality Management Director في Dubai، تتولى هذه الوظيفة القيادية مسؤولية وضع استراتيجية Quality Management وتحقيق نتائج قابلة للقياس عبر الأعمال. يتطلب الدور التعاون الوثيق مع القادة المعنيين ودفع التميز التشغيلي وتوسيع العمليات لدعم النمو.

المسؤوليات الرئيسية:

- وضع إستراتيجية متعددة السنوات وتحويلها إلى خطط ربع سنوية مع مؤشرات قياس واضحة.

- قيادة الفرق مع التركيز على التدريب والسلامة النفسية والأداء العالي.

- بناء آليات تشغيل قائمة على البيانات ولوحات معلومات ودورات تحسين مستمرة.

- إدارة الميزانيات والعلاقات مع الموردين والتفاوض على العقود.

- تصميم عمليات متوافقة مع القوانين المحلية والسياسات الداخلية.

- الشراكة مع المبيعات والتسويق وعمليات الأفراد لتنفيذ الأولويات.

- تمثيل الوظيفة أمام الإدارة العليا وتقديم تحديثات موجزة.

لمعرفة المزيد عن Keller، يرجى الاطلاع على:

• 7+ years in progressively senior roles within the relevant discipline; experience leading managers.
• Demonstrated success building scalable processes and delivering against OKRs.
• Strong analytical and financial acumen; fluency with data tools and business cases.
• Excellent stakeholder management and executive communication skills.
• Working knowledge of applicable local laws, standards, and industry best practices.
• Bachelor's degree required; advanced degree or certifications are advantageous.

المتطلبات:

- خبرة لا تقل عن 7 سنوات في أدوار متقدمة ذات صلة، مع خبرة في قيادة المدراء.

- نجاح مثبت في بناء عمليات قابلة للتوسع وتحقيق الأهداف.

- كفاءة تحليلية ومالية قوية.

- مهارات تواصل ممتازة مع أصحاب المصلحة.

- معرفة عملية بالقوانين والمعايير المحلية.

- درجة البكالوريوس مطلوبة؛ الدرجة المتقدمة ميزة.

• Competitive compensation: AED 609,000–744,000 AED
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

المزايا:

- تعويض تنافسي: AED 609,000–744,000 AED

- فرص للنمو المهني والتطوير القيادي.

- ثقافة الشركة: هيكل إداري مسطح مع وصول مباشر إلى صناع القرار وبيئة تواصل مفتوحة.

- تغطية طبية كاملة.

Equal Employment Opportunity Statement:

Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity:

An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy:

Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity:

Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety:

Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law:

All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

بيان تكافؤ فرص العمل:

تقدم شركة Keller Executive Search فرص عمل متساوية لجميع المتقدمين والموظفين المؤهلين دون تمييز وفقًا للقانون المعمول به.

الالتزام بالتنوع:

يتم تعزيز بيئة شاملة وعادلة من خلال ممارسات توظيف وتطوير وترقية منصفة.

حماية البيانات والخصوصية:

تُعالج البيانات الشخصية لأغراض التوظيف فقط وبما يتوافق مع قوانين حماية البيانات المعمول بها.

المساواة في الأجور:

تُراجع ممارسات التعويض لدعم المساواة في الأجور لأعمال ذات قيمة متساوية.

الصحة والسلامة:

تُحترم متطلبات الصحة والسلامة في مكان العمل ويُتوقع الإبلاغ عن المخاطر.

الامتثال للقانون:

تُدار جميع ممارسات التوظيف وفقًا للقوانين واللوائح المطبقة في جهة العمل.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

This is a position within Keller Executive Search and not with one of its clients.

As the Quality Management Director in Dubai, this senior role is accountable for shaping quality management strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.

• Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.
• Lead teams with a focus on coaching, psychological safety, and high performance.
• Embed ISO‑aligned quality systems and corrective‑action programs.
• Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.
• Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.
• Design compliant processes aligned to local regulations and internal policies.
• Partner with Sales, Marketing, and People Operations to execute company priorities.
• Represent the function to senior leadership; prepare crisp updates and decision memos.

• 7+ years in progressively senior roles within the relevant discipline; experience leading managers.
• Demonstrated success building scalable processes and delivering against OKRs.
• Strong analytical and financial acumen; fluency with data tools and business cases.
• Excellent stakeholder management and executive communication skills.
• Working knowledge of applicable local laws, standards, and industry best practices.
• Bachelor's degree required; advanced degree or certifications are advantageous.

• Competitive compensation: AED 609,000–744,000 AED
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

ملاحظات: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.