259 Quality Specialist jobs in the United Arab Emirates

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Quality Specialist . We are looking for a highly skilled individual who will be responsible for evaluating, monitoring, and improving the quality of customer service interactions across various communication channels. The ideal candidate must be fluent in both Arabic and English , as they will be working with a diverse clientele and assessing communication in both languages.

The Quality Specialist will ensure that customer interactions align with the company’s service standards, provide feedback to agents, and implement strategies to improve overall service quality.

Key Responsibilities:

• Conduct regular quality evaluations on customer service interactions (calls, emails, chat, etc.) in Arabic and English .

• Monitor and assess agent performance in delivering consistent and high-quality service.

• Provide constructive feedback and coaching to improve agent performance.

• Develop and implement quality assurance strategies, focusing on service standards, customer satisfaction, and agent compliance.

• Prepare detailed reports and analysis based on quality metrics to present to management.

• Collaborate with training teams to develop materials and provide ongoing training based on quality results.

• Stay updated on industry best practices and recommend process improvements.

• Work closely with management and team leaders to identify areas of improvement and develop corrective action plans.

• Handle customer complaints or escalations when necessary, ensuring timely and effective resolution.

Candidate Profile:

• Proven experience in a Quality Assurance or Quality Specialist role, preferably in a call center or customer service environment.

• Fluency in Arabic and English (written and spoken) is a must .

• Strong attention to detail and excellent analytical skills.

• Ability to assess and measure performance against established service standards.

• Proficient in using quality monitoring tools and CRM software.

• Strong interpersonal and communication skills, with the ability to provide clear, actionable feedback.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with quality assurance methodologies and customer experience best practices.

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Quality Specialist . We are looking for a highly skilled individual who will be responsible for evaluating, monitoring, and improving the quality of customer service interactions across various communication channels. The ideal candidate must be fluent in both Arabic and English , as they will be working with a diverse clientele and assessing communication in both languages.

The Quality Specialist will ensure that customer interactions align with the company’s service standards, provide feedback to agents, and implement strategies to improve overall service quality.

Key Responsibilities:

• Conduct regular quality evaluations on customer service interactions (calls, emails, chat, etc.) in Arabic and English .

• Monitor and assess agent performance in delivering consistent and high-quality service.

• Provide constructive feedback and coaching to improve agent performance.

• Develop and implement quality assurance strategies, focusing on service standards, customer satisfaction, and agent compliance.

• Prepare detailed reports and analysis based on quality metrics to present to management.

• Collaborate with training teams to develop materials and provide ongoing training based on quality results.

• Stay updated on industry best practices and recommend process improvements.

• Work closely with management and team leaders to identify areas of improvement and develop corrective action plans.

• Handle customer complaints or escalations when necessary, ensuring timely and effective resolution.

Candidate Profile:

• Proven experience in a Quality Assurance or Quality Specialist role, preferably in a call center or customer service environment.

• Fluency in Arabic and English (written and spoken) is a must .

• Strong attention to detail and excellent analytical skills.

• Ability to assess and measure performance against established service standards.

• Proficient in using quality monitoring tools and CRM software.

• Strong interpersonal and communication skills, with the ability to provide clear, actionable feedback.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with quality assurance methodologies and customer experience best practices.

Join to apply for the Quality Specialist role at Tafaseel Group Holding

About the Role:
Tafaseel BPO is hiring on behalf of a valued client for the position of Quality Specialist. We seek a highly skilled individual responsible for evaluating, monitoring, and improving customer service quality across various communication channels. Fluency in both Arabic and English is essential, as the role involves assessing communication in both languages.
The Quality Specialist will ensure customer interactions meet company standards, provide feedback to agents, and implement strategies to enhance service quality.
Note: Priority will be given to candidates currently on a sponsored visa.

• Conduct regular quality evaluations of customer interactions in Arabic and English.
• Monitor and assess agent performance for consistency and quality.
• Provide constructive feedback and coaching to agents.
• Develop and implement quality assurance strategies focusing on service standards, customer satisfaction, and compliance.
• Prepare reports and analysis based on quality metrics for management.
• Collaborate with training teams to develop materials and provide ongoing training based on quality results.
• Stay updated on industry best practices and recommend improvements.
• Work with management to identify areas for improvement and develop corrective plans.
• Handle customer complaints or escalations when necessary, ensuring timely resolution.

• Proven experience in Quality Assurance or similar roles, preferably in call centers or customer service environments.
• Fluency in Arabic and English (spoken and written).
• Strong attention to detail and analytical skills.
• Ability to measure performance against service standards.
• Proficiency with quality monitoring tools and CRM software.
• Excellent interpersonal and communication skills, with the ability to provide clear feedback.
• Ability to work independently and in a team within a fast-paced environment.
• Familiarity with QA methodologies and customer experience best practices.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Quality Specialist. We are looking for a highly skilled individual who will be responsible for evaluating, monitoring, and improving the quality of customer service interactions across various communication channels. The ideal candidate must be fluent in both Arabic and English, as they will be working with a diverse clientele and assessing communication in both languages.

The Quality Specialist will ensure that customer interactions align with the company’s service standards, provide feedback to agents, and implement strategies to improve overall service quality.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Conduct regular quality evaluations on customer service interactions (calls, emails, chat, etc.) in Arabic and English.

• Monitor and assess agent performance in delivering consistent and high-quality service.

• Provide constructive feedback and coaching to improve agent performance.

• Develop and implement quality assurance strategies, focusing on service standards, customer satisfaction, and agent compliance.

• Prepare detailed reports and analysis based on quality metrics to present to management.

• Collaborate with training teams to develop materials and provide ongoing training based on quality results.

• Stay updated on industry best practices and recommend process improvements.

• Work closely with management and team leaders to identify areas of improvement and develop corrective action plans.

• Handle customer complaints or escalations when necessary, ensuring timely and effective resolution.

Candidate Profile:

• Proven experience in a Quality Assurance or Quality Specialist role, preferably in a call center or customer service environment.

• Fluency in Arabic and English (written and spoken) is a must.

• Strong attention to detail and excellent analytical skills.

• Ability to assess and measure performance against established service standards.

• Proficient in using quality monitoring tools and CRM software.

• Strong interpersonal and communication skills, with the ability to provide clear, actionable feedback.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with quality assurance methodologies and customer experience best practices.

Job Description

The role of Academic Quality Assurance Officer is a key position within our institution. The objective of this role is to support the Office of Institutional Effectiveness (OIE) in all related business and operational functions to ensure quality assurance and monitor performance.

This position reports to the Director of OIE and is responsible for monitoring progress in matters related to quality assurance and enhancement of the institution's progress in areas of teaching, research, and knowledge production.

The overall charge of this role is to provide support through the development of a mechanism for collecting data on the institution's progress. This will involve establishing and conducting ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards.

This position requires strong organizational skills, coupled with the ability to take initiative and work with limited supervision. The ability to work effectively as part of a team in a multicultural environment is also essential.

Key Responsibilities

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates' future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institution meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institution including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare the institution to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

We are seeking a highly skilled and experienced Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will be responsible for ensuring that our healthcare services meet the highest standards of quality and compliance.

• You will implement and maintain quality management systems in accordance with DOH, JAWDAH, TASNEEF, and other regulations.
• Conduct internal audits, evaluate compliance, and identify areas for improvement.
• Develop and update policies on patient care, infection control, safety, and risk management.
• Monitor key performance indicators (KPIs), quality metrics, and patient feedback to drive continuous improvement.
• Lead or participate in external audits and accreditation processes.
• Train staff on quality assurance principles and regulatory requirements.
• Investigate incidents and implement corrective actions.
• Stay up-to-date with the latest healthcare regulations and best practices.

• Bachelor's degree in a medical field; Master's degree in Hospital Administration/Management or MBA in Healthcare Management preferred.
• CPHQ certified or trained.
• A minimum of 3 years' experience in a similar role.
• HAAD/DOH license and homecare experience as a Quality Officer desirable.

This is an excellent opportunity for a motivated and detail-oriented individual to make a real impact in the healthcare industry.

Quality Assurance Engineer Job Summary

The Quality Assurance Engineer is responsible for supporting the development and implementation of quality management systems to ensure compliance with regulatory requirements.

Key Responsibilities:

• Develop and implement quality assurance procedures to meet established standards and customer requirements.
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• Conduct regular quality inspections and audits to identify areas for improvement and implement corrective actions.
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• Collaborate with cross-functional teams to address quality issues and promote a safe work environment.
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• Support occupational health and safety programs to reduce workplace hazards and mitigate risks.
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• Develop and maintain accurate records of QHSE activities and prepare performance reports.
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Requirements:

• Minimum 1-3 years of experience in a similar role, preferably in constructions and/or facilities management.
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• Bachelor's degree in Quality Management, Occupational Health & Safety, Environmental Science, or Engineering.
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• Relevant certifications (e.g., ISO 9001 Lead Auditor) are an advantage.
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Water Quality Specialist

This role requires a professional to provide thorough water testing services. The successful candidate will be responsible for conducting assessments at designated sites, collecting and analyzing samples, identifying contaminants, and providing recommendations.

• We are seeking an experienced Water Quality Specialist with a strong understanding of laboratory protocols and relevant regulations.

1. Collecting and transporting water samples from designated locations.
2. Conducting laboratory tests to assess water quality and identify potential hazards.
3. Providing written reports detailing findings and recommendations.

• A strong background in water quality assessment and laboratory testing is essential.
• Excellent analytical and problem-solving skills are required to ensure accurate results.

Excellence and Quality Specialist

In this key role, you will be responsible for driving excellence and quality initiatives across the organization.

• Key Responsibilities:
• A. Strategy and Planning
• Develop and implement strategic plans to enhance organizational excellence standards.
• Contribute to the development of policies, procedures, and guidelines to ensure alignment with overall organizational objectives.
• Assist in the development of Key Performance Indicators (KPIs) to measure efficiency and effectiveness.
• B. Operations
• Conduct regular reviews and evaluations of corporate processes to identify areas for improvement.
• Implement quality management systems to promote adherence to excellence and quality management requirements.
• Develop and administer corporate surveys to assess employee satisfaction and engagement.
• C. Talent Management and Development
• Ensure completion of required training and certification programs to stay current with job requirements.
• Obtain timely performance review assessments to meet set KPIs.
• D. Corporate
• Ensure compliance with all corporate policies, procedures, and guidelines.
• Prepare correspondence to ensure professionalism, completeness, and accuracy of information.

Requirements:

• Bachelor's degree in Strategy, Quality or Business Administration or relevant field
• Knowledge of European Foundation for Quality Management (EFQM)
• Knowledge of Government Excellence Model (GEM2)
• 4-6 years of relevant experience
• Language proficiency in Arabic and English