9 Recreation Center Supervisor jobs in the United Arab Emirates

NES Fircroft Permanent Recruitment is looking for a Global Facility Management Consultant based in the UAE or Egypt. Our client is a leading nitrogen fertilizer producer in the Middle East and North Africa (MENA) region, and the world’s largest seaborne exporter of ammonia and urea. Headquartered in Abu Dhabi, operates state-of-the‑art production facilities across the UAE, Egypt and Algeria, with a strong focus on innovation, sustainability and operational excellence.

1. Diagnose the current state of facility management across all countries where the company operates.
2. Analyze global spending, vendor contracts and performance to identify optimization and cost‑saving opportunities.
3. Design a global facility management strategy and operating model, including governance, standards and processes.
4. Recommend and initiate implementation actions that lead to improved efficiency, stronger vendor management and more consistent service quality across the network.
5. Advise and support on new build/design of Shared Services new office location.

• Map and document the company’s entire facility management footprint globally, covering offices, production/support sites, and shared spaces.
• Collect and analyze data on leases, ownership structures, facility‑related expenses, contract terms, and renewal cycles.
• Identify inefficiencies, inconsistencies, and risks in local arrangements.
• Benchmark spend levels and service standards against market best practices.
• Produce a comprehensive diagnostic report summarizing findings and opportunities.

• Develop a Global Facility Management Strategy, including governance models, standardized processes, and vendor frameworks.
• Quantify potential savings and efficiency gains.
• Draft an action plan and implementation roadmap with measurable KPIs.
• Present findings and recommendations to the Global VP Human Capital and wider ELT team.

• Support execution of recommended actions, including vendor renegotiations.
• Develop templates, policies, and guidance for ongoing governance.
• Coach local facility coordinators or country managers on the new approach.

• 10+ years of experience in Facility Management, Corporate Real Estate, or Operations Management within multinational or multi‑site organizations.
• Proven experience leading diagnostic assessments and transformation initiatives.
• Strong knowledge of vendor management, outsourcing models, and contract negotiation.
• Experience optimizing cost and service quality across multiple regions.
• Familiarity with leased and owned facilities.
• Exposure to international operations in Europe, North Africa, and the Middle East.
• Strong analytical and financial acumen; able to consolidate and interpret global spend data.
• Skilled in benchmarking, cost modeling, and process mapping.
• Proficient with facility management systems and reporting tools.
• Excellent project management and presentation skills.
• Degree in Engineering, Business Administration, Real Estate, Facilities Management, or a related field.
• Professional certification (e.g., IFMA, BIFM, RICS) is an advantage.

• Strategic yet pragmatic: capable of thinking globally while executing locally.
• Autonomous and self‑driven, with ability to work effectively in a matrixed environment.
• Strong stakeholder management and influencing skills.
• Highly structured, detail‑oriented, and results‑focused.
• Culturally aware and adaptable across diverse regions.

• Competitive salary and benefits package.

Duetohighvolumeofapplications,onlyshortlistedcandidateswillbecontacted.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records.

Responsibilities:

• Coordinate with the procurement department to order necessary maintenance materials and supplies.

• Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.

• Receive, inspect, and organize incoming materials and supplies.

• Ensure that materials are stored safely and efficiently, complying with company standards and regulations.

• Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.

• Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.

• Coordinate with other departments to prioritize maintenance tasks and minimize downtime.

• Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.

• Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.

• Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.

• Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.

• Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.

• Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.

• Support the Maintenance Manager in various administrative tasks as needed.

• Coordinating security passes for building access

• Liaising with third-party contractors as necessary

• Capturing before-and-after pictures of completed tasks.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction.

• Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.
• Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.
• Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.
• Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.

• Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.
• Monitors calls randomly to improve service quality, minimise errors, and track operator performance.
• Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.
• Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.
• Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.
• Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.
• Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.

• Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.
• Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.
• Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.
• Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.
• Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.
• Promotes interdisciplinary collaboration to achieve the best patient outcomes.

• Bachelor’s Degree in Business Administration, Healthcare Management, or related field
• Certification in Customer Service, Call Center Management, or a relevant field preferred

• Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.
• Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.
• Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.
• Knowledge of hospital operations and appointment scheduling.
• Knowledge of call center systems and telephony platforms.
• Skills in Supervising, Coaching, and Developing teams.
• Skills in Performance Monitoring and Quality Assurance.
• Skills in Effective Communication (English required, Arabic preferred).
• Skills in Conflict Resolution, Counselling, and Disciplinary processes.
• Skills in Analysing Data, Reporting, and Process Improvement.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to handle confidential and sensitive information with discretion.
• Ability to motivate staff and foster a positive, collaborative team culture.
• Ability to promote and respect diversity in the workplace.
• Ability to support and drive continuous staff development.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Fluency in Arabic and English is required.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

Job Description - Recreation Supervisor - LXR Eastern Mangroves Abu Dhabi (HOT0BZSA)

A Recreation Supervisor is responsible for managing operations of the health club to deliver an excellent Guest and Team Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.

As a Recreation Supervisor, you are responsible for managing operations of the health club to deliver an excellent Guest and Team Member experience. A Recreation Supervisor will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise operations of the health club
• Supervise team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

A Recreation Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience within the leisure sector
• Ability to work under pressure
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
• Relevant fitness and pool qualifications

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

LXR Eastern Mangroves Abu Dhabi, Al Salam Street - Al Kheeran Eastern Mangroves District, UAE