708 Regional Support jobs in the United Arab Emirates

My client is a world leading organisation and they are looking to hire an experienced Regional HR Manager to head up and lead the HR function for their Middle East and Africa Region.

Your main responsibilities in this role will be to:

1. Manage all aspects of local HR delivery and development through HR staff to agreed levels of service.
2. As part of the management team, ensure HR activity is directly linked to and driving business strategy implementation.
3. Work with managers to develop and implement business focused people strategies to transform current capability.
4. Build the human capital in the business area.
5. Support all business areas in achieving higher levels of performance.
6. Provide coaching to senior managers on people and organisational matters to enable improved performance in people management.
7. Responsible for HR SOX compliance.

To be considered for this role you need to possess the following key skills and requirements:

1. A minimum of 7 years experience in a regional role within a large organisation/multinational organisation.
2. Due to diversification, they can only consider western expatriates for this role.
3. Strong strategic and operational focus.

My client is a world leading organisation and they are looking to hire an experienced Regional HR Manager to head up and lead the HR function for their Middle East and Africa Region.

Your main responsibilities in this role will be to:

• Manage all aspects of local HR delivery and development through HR staff to agreed levels of service.
• As part of the management team, ensure HR activity is directly linked to and driving business strategy implementation.
• Work with managers to develop and implement business focused people strategies to transform current capability.
• Build the human capital in the business area.
• Support all business areas in achieving higher levels of performance.
• Provide coaching to senior managers on people and organisational matters to enable improved performance in people management.
• Responsible for HR SOX compliance.

To be considered for this role you need to possess the following key skills and requirements:

• A minimum of 7 years experience in a regional role within a large organisation/multinational organisation.
• Due to diversification, they can only consider western expatriates for this role.
• Strong strategic and operational focus.

The British Embassy Abu Dhabi has a vacancy for a Regional Business Support Manager under the UK Visas and Immigration (UKVI), job grade Higher Executive Officer (HEO) on a fixed-term contract for one (1) year.

The Jobholder will provide strategic operational and leadership support to the UKVI Middle East, North Africa, Central Asia, Pakistan and Turkey (MENACAPT) business command, overseeing the financial management and operational effectiveness of the region.

The jobholder will also be responsible for the daily operational management of a significant budget of over £500,000 and the oversight of the staff count database for 195 personnel.

This role involves managing regional returns and collaborating closely with the regional management team to align operational activities with business objectives, providing strategic advice on budgetary matters and operational efficiency.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Duties And Responsibilities

Operational Leadership and Planning: (40%)

1. Monitor staffing levels and workforce allocation. Conduct regular assessments to identify staffing gaps or excesses and recommend adjustments to ensure levels align with strategic objectives.
2. Develop and implement monthly budget forecasts for a budget of £00,000, incorporating seasonal fluctuations and resource requirements, to inform decision-making.
3. Manage and maintain accurate records of UKVI staff in the region, overseeing the headcount database and coordinating workforce planning initiatives.
4. Coordinate quarterly reporting for the region, ensuring timely and accurate submission of reports to relevant stakeholders.
5. Oversee the management and updating of UKVI MENACAPTs staffing spreadsheet.
6. Support and cover for Regional Operations Manager (SEO) staff when needed.
7. Directly Line Manage 2x EO staff.

Strategic and Financial Management: (30%)

1. Strategically manage the daily financial operations of UKVI's MENACAPT region by conducting thorough analysis, monitoring spending patterns, and evaluating financial performance.
2. Prepare and analyse comprehensive Management Information reports for the region, providing insights into financial trends and performance indicators.
3. Conduct in-depth analysis of regional spend against budget allocations, monitoring spending patterns, and evaluating financial performance.
4. Oversee the Procure-to-Pay (P2P) process to ensure adherence to financial protocols, maintaining clear audit trails for all transactions and expenditures.

Stakeholder Engagement and Communication: (20%)

1. Build and maintain a comprehensive contacts database of relevant stakeholders, including partner organizations, government entities, and international agencies, to foster collaboration and knowledge sharing.
2. Foster effective communication and collaboration within the UKVI team and the regional management team to address queries and resolve issues.
3. Liaise with the Office Manager and Business Support Unit on a regular basis to identify operational gaps and streamline processes to enhance efficiency.
4. Collaborate with the regional management team to understand their strategic requirements and align operational activities accordingly.
5. Summarise key budget-related findings and observations in monthly review meetings, providing actionable insights to inform decision-making.

Customer Focus: (10%)

1. Ensure all management information data and advice shared with regional management are accurate and tailored to meet their specific needs.
2. Provide timely responses to queries related to budget codes, spends, variances, etc., maintaining a high level of customer service.

Resources Managed

1. Direct line management of 2x EO Business Support Officers.
2. Non-Pay budget of over 00k.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key Behaviours Required

1. Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
2. Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
3. Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
4. Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.

Eligibility

1. Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality in order to gain and maintain the level of clearance required.
2. Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Job Title:Customer Support & Experience Architect

Location: Dubai, UAE

Job Summary

Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support
  
  

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Information Services

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