1 176 Reservation Agent jobs in the United Arab Emirates

We are seeking a dynamic Reservation Agent to join our team, where you will be responsible for handling customer reservations and queries via telephone or email.

The role involves:

• Managing guest reservations and requests in a timely and efficient manner.
• Providing excellent customer service and responding to queries in a professional and courteous manner.

Besides providing exceptional customer service, you will also be responsible for maintaining accurate records of guest reservations and communicating with colleagues and management as needed.

• A strong passion for delivering exceptional customer experiences.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and maintain composure in fast-paced environments.

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A collaborative and supportive work environment that encourages open communication and teamwork.
• A competitive salary and benefits package that rewards your hard work and dedication.

This is an exciting opportunity for a motivated and organized individual who is passionate about delivering exceptional customer experiences. If you have a strong desire to succeed in a fast-paced environment and are looking for a new challenge, we encourage you to apply.

• Understand the key principles of ACCOR S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel s telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.
  

Job Description

• Understand the key principles of ACCOR S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel s telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.
  

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The company is looking for a new member (preferable Belgian or Swiss nationality) who will be added to the reservation team.

We are a tour operator. (more details will be shared during the interview).

1. English and French is a must
2. Already in Dubai
3. Knowledge of Microsoft Office
4. Previous experience with Tour Operator will be a PLUS
5. Able to reach the office in DWC (transport not provided)

Salary 10k-13k AED a month, to be discussed.

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come to expect upon arrival

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world
4. Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

1. Consistently offer exceptional, friendly, and engaging service
2. Ensure the best selection for the guest and maximize revenue through upselling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system

• Minimum 1 year as a Reservations Agent
• Knowledge of Accor Distribution and Reservation systems is preferable

No

Fulltime

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

• High school diploma.
• 3 years of experience working in a similar position.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they will have upon arrival

• Employee benefit card offering discounted rates worldwide at Accor properties
• Learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the globe
• Participate in Corporate Social Responsibility activities like Planet 21 to make a difference

• Consistently offer exceptional, friendly, and engaging service
• Ensure the best selection for guests and maximize revenue through upselling
• Recommend property facilities and assist guests with information and special requests
• Book room reservations, enter rooming lists, and update accurate information in the system

• Minimum 1 year of experience as a Reservations Agent
• Knowledge of Accor Distribution and Reservation systems is preferable

Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.

No

Full-time

Join to apply for the Reservation Agent role at Fairmont Hotels & Resorts

Join to apply for the Reservation Agent role at Fairmont Hotels & Resorts

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Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
• Determines guest's needs and quotes the appropriate room and rate as per requirements.
• Books reservation with most accurate information to ensure exceeding guest's expectations.
• Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler's guests.
• Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.
• Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
• Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
• Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
• Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
  
  

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service

• Seniority level Entry level

• Employment type Internship

• Job function Other
• Industries Hospitality

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Join to apply for the Reservation Agent ( Arabic Speaker ) role at Ennismore

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Join to apply for the Reservation Agent ( Arabic Speaker ) role at Ennismore

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Understand the key principles of ACCOR'S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR'S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel's telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Ennismore by 2x

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We are looking for a Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with a recent photo. Only shortlisted applicants will be contacted by the HR Department.

1. To be familiar with all hotel policies and procedures.
2. To be well-versed with the facilities and services offered by the hotel.
3. To "master" the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities.
4. To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
5. To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
6. To upsell whenever possible to maximize on occupancy and revenues.
7. To fully understand market segmentation to accurately "qualify" reservations.
8. To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
9. Consistently offer professional, friendly and engaging service.
10. Build rapport and establish brand loyalty through the reservations process.
11. Answer telephone and email inquiries in a timely manner.
12. Determine Guest's needs and quote the appropriate room and rate as per requirements.
13. Assist Guests regarding hotel facilities in an informative and helpful way.
14. Respond to inquiries about hotel products and services over the telephone and email.
15. Book reservations with accurate information to ensure we exceed Guest's expectations.
16. Update and check reservations ensuring a flawless check-in and checkout process.
17. Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned.
18. Ensure revenue is maximized by upselling guest rooms and recommending hotel facilities.
19. Liaise with Sales and other departments as required.
20. Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests.
21. Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
22. Cooperate, coordinate and communicate with all other departments to ensure the highest level of Guest service is maintained and the maximum profit is generated.
23. Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment.
24. Drive Rate and RevPAR through selling the right room to the right Guest.
25. To take individual bookings over the phone.
26. To ensure all correspondence relating to individual bookings is prioritized and distributed between themselves and the reservations agent to be updated in Opera, responded to where required and correctly filed.
27. To maintain the filing systems within the department.
28. To ensure daily arrivals checks are completed.
29. To maximize room sales by ensuring that the room selling status is correct.
30. To assist the front desk staff with any reservation queries.
31. To assist the accounts office with any reservation queries.
32. To identify any departmental procedural issues and address these issues in consultation with the reservations manager and/or revenue manager.
33. To maintain good relations with agents, companies and regular guests using the hotel.
34. To ensure good customer care is demonstrated at all times when in contact with guests.
35. To action any sales activity set by the Reservations Manager whenever a shortfall is evident.
36. To effectively and efficiently carry out all aspects of the reservations agent's duties to the standards of the hotel and company thereby achieving continued guest satisfaction.
37. To be fully conversant with the Hotel reception, telephone and accounting procedure and which aspects are relevant to reservations to ensure that these are carried out to the standards required by the hotel and the company.
38. To ensure that the Reservations Manager and the Front Office Manager are aware of any guest special requirements so appropriate departments can be informed.
39. To be fully aware of all current promotions and restrictions attached to them. To ensure they are inputted under the correct promotions and promoted at all suitable opportunities.
40. To be able to carry out reservations roles as in individual positions and any other reasonable task requested of them by the reservations manager or revenue manager.
41. To ensure all brochure requests and confirmations are sent to the client within 24 hours of request to the company and the hotels required standards.

• Has at least 3 years hospitality experience.
• Knowledge in Opera System is a MUST.
• Currently in UAE.
• Preferably on a visit visa or cancelled visa.