108 Reservation Agent jobs in the United Arab Emirates

Overview

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

Job Summary:

The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.

Responsibilities:

• Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Enter reservations into the computer according to standard operating procedures.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible.
• Reconversion of cancelled reservations.
• Communicate and work closely with the Sales Department and Front Office.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.
• Post no-show revenue daily, if required at property.
• Communicate rates and availability to wholesalers.
• Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
• Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
• Complete tasks on the daily reservations checklist
• Be fully aware of the Hotel’s promotions and offers
• Assist with processing travel agent commissions as requested.

Desired Skill & Expertise

Qualifications and Skills:

• Atleast 2 years of experience working with the reservations department in a 4/5*property.
• English Proficiency both written and verbal.
• Proficiency in other languages is a plus.
• Degree/Diploma in Training and Development or Hotel Management.
• Working knowledge of Opera PMS and Microsoft Office is essential.

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**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** Le Meridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About us**
At voco ® , we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host** . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book.
**Your day to day**
Maximize rooms revenue through the conversion of telephone calls into sales
Be fluent in all hotel products and services
Handle faxes and emails pertaining to rooms reservations
Handle room reservations from tour Operators and Destination Management Companies (DMC).
Handle guest queries and complaints relating to Rooms Reservations.
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies.
Process smoothly all entry visa requests from Companies with Corporate accounts with the hotel.
Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.
Maintain an organized file of all future booking correspondence.
Maintain an organized file of all billing support documents (i.e. LPO's, Vouchers, etc.)
Ensure market segmentation is accurate for each reservation
Merge profiles as encountered
Complete understanding and effective use of the Hotel's telephone system
**What we need from you**
The ideal candidate must have 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera. She/he should have strong capabilities in handling technicality of revenue-generating mediums & organizing, detail-oriented and, the ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude, and ability to adapt to changing priorities and business needs, and be able to communicate in Arabic.
**What we offer**
We'll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit ( to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call our Hotels voco® - It means 'to invite' and 'call together' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we're up to, at every instance, there are brand values and service behaviours that guide us. Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG's years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia, and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It's location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining, and entertainment experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At voco ® , we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book. Your day to day

• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Handle room reservations from tour Operators and Destination Management Companies (DMC).
• Handle guest queries and complaints relating to Rooms Reservations.
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies.
• Process smoothly all entry visa requests from Companies with Corporate accounts with the hotel.
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.
• Maintain an organized file of all future booking correspondence.
• Maintain an organized file of all billing support documents (i.e. LPO’s, Vouchers, etc.)
• Ensure market segmentation is accurate for each reservation
• Merge profiles as encountered
• Complete understanding and effective use of the Hotel’s telephone system

What we need from you

The ideal candidate must have 1 to 2 years of progressive work‑related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera. She/he should have strong capabilities in handling technicality of revenue‑generating mediums & organizing, detail‑oriented and, the ability to work under pressure of deadlines and ever‑shifting priorities in a fast‑paced environment. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude, and ability to adapt to changing priorities and business needs, and be able to communicate in Arabic.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

The Role
Position Title: Reservation Agent – Travel and Tourism (4 Vacancies) Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide. Job Description: -Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software -Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. -Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. -Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.

Requirements
-Open to Tagalog speakers, 32 years and below -Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. -Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. -Proficient in travel booking systems, MS Office, strong organizational, problem-solving, and multitasking abilities, with attention to detail and a client-focused mindset. -Must have IATA certification

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent . In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest

Responsibilities: 

• Conduct outgoing calls to existing guests to offer extension of stays or promotions

• Approach customers in advance and follow-up about renewals

• Upselling services to current guests and potential guests who wish to book

• Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)

• Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension

• Establish and handle connections with Travel agencies and other partners for long-term partnership.

• Arrange face to face viewings and close bookings accordingly

• Familiarize features and location of each property to answer inquiries more effectively

• Recording confirmed bookings accurately on the database in PMS

• Book vacation rentals based on availability and customer preferences

• Process payments and send confirmations

• Working closely with Accounts to ensure payments of bookings before confirmation

• Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation

• Understanding the clients’ needs and requirements to offer them the most suitable options for booking

• Understanding factors for pricing of each property and seeking opportunities to secure bookings

• Actively get more direct bookings from local portals

• Provide excellent customer service for potential, incoming, and to returning guests

• If reservation quote is requested by customer, prepare and provide quote.

• Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.

• Follow up with guests to receive documents/information prior to their arrival.

• Process the documents (such as crop the image, upload into the system, etc.).

• Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)

• Send email to community / register guests prior their arrival with the building.

• Constantly coordinate with team members to have issues solved.

• Work with issue escalation and provide reports as required by management.

• Conduct any other tasks as assigned by management time to time.

Benefits:

• Competitive Salary Package & commission structure.

• Medical Insurance Plan.

• Air Ticket Allowance.

• A great working environment.

• Comprehensive training and support.

• Opportunity to work with multi-cultural environment

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Apply Now

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As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

Requirements

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

What We Offer

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

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