1 133 Reservations Specialist jobs in the United Arab Emirates

As a Reservations Agent, you will play a pivotal role in ensuring seamless booking experiences for our guests. Your exceptional service skills and ability to manage inquiries with ease will make all the difference in delivering outstanding results.

• Proven experience in hospitality or customer-facing roles.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and maintain a high level of professionalism.

• A competitive compensation package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional service. If you have a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

We are seeking a skilled Reservations Specialist to join our team. In this role, you will be responsible for managing hotel reservations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities:

• Process and respond to reservation requests and inquiries within 24 hours, adhering to company standards.
• Monitor daily arrivals, ensuring all guest requests are fulfilled and expectations met.
• Maximize quality levels of product and service, ensuring guest satisfaction.
• Safeguard against and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies within the department.
• Stay up-to-date with current information and data on the hotel product, including room types, rates, features, facilities, food and beverage outlets & promotions, spa and health club, and other services.

Requirements:

• At least two years of experience in the Reservations department.
• Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels.
• Understanding of regional & local markets, competitors, and destination events.
• Additional language skills are an advantage, preferably Arabic.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Professional development and growth opportunities.
• Competitive compensation package.

Others:

• Work in a collaborative and supportive team environment.
• Contribute to delivering exceptional guest experiences.
• Be part of a global hospitality organization.

**Reservations Agent Role**

We are seeking a talented and experienced reservations agent to join our team. As a reservations agent, you will play a crucial role in managing guest inquiries and reservations, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

Main Responsibilities:

• Master Revenue & Pricing Strategies
• Maximize Revenue & Conversion
• Deliver Bespoke Guest Experiences
• Ensure Seamless Communication & Accuracy
• Optimize Sales & Relationship Management
• Uphold Brand Excellence & Quality Standards
• Leverage Advanced Systems & Technology
• Support Strategic Initiatives

Requirements:

Key Skills & Qualifications:

• Adaptability & Agility
• Meticulous Attention to Detail
• Multitasking & Efficiency
• Organizational Excellence
• Exceptional Communication & Interpersonal Skills
• Problem Solving Mindset

Education & Experience:

• Degree/Diploma in Training and Development or Hotel Management
• Working knowledge of Opera Microsoft Office

Preferred Qualifications:

• Luxury hotel or resort background
• Understands the local culture and has worked in the region

When working in Hawaii, understanding the functional aspects of running a hotel is crucial. However, it's equally important to grasp Hawaiian culture and the concept of 'ohana, or family.

As a member of our team, you will be responsible for assisting with the efficient operation of the reservations department, aligning with corporate strategies and brand standards. This involves meeting expectations from employees, guests, and owners alike.

The role of Reservations Officer focuses on supporting the Director of Reservations in managing the department. You will work closely with Marketing and Sales teams, as well as other relevant departments, to optimize room yield through inventory control while providing exceptional customer service in accordance with our brand standards.

• A university degree or diploma in Hospitality or Tourism management is highly desirable.
• Minimum 2 years of experience as a Reservations Agent or Assistant in larger operations is required.
• Strong problem-solving, administrative, and interpersonal skills are essential.

Our organization values growth and development. Stay informed about new opportunities.

A highly skilled and experienced professional will serve as the primary point of contact for room reservations at a luxury hotel, offering exceptional service and influencing guests to choose the property.

Key Responsibilities:

• Answer incoming phone calls in a professional manner, following established telephone etiquette.
• Convert inquiries into booked business opportunities.
• Respond positively to sales inquiries to develop potential future sales leads.
• Identify potential sales leads as appropriate.
• Provide prompt and efficient service while maintaining high standards of professionalism.

Requirements:

• Previous experience in a similar role is essential.
• Excellent professional telephone manners and etiquette are crucial.
• Superior communication skills (oral and written) are necessary.
• Outstanding administration and organizational skills are required.
• Good computer proficiency is essential.

Advantageous Skills:

• OnQ experience would be beneficial.
• Tertiary qualifications or other collegiate-level degrees are advantageous.
• Luxury hospitality experience in a similar role would be valuable.

This position requires a team-oriented individual who can work collaboratively with colleagues to deliver exceptional guest experiences. We seek a professional who embodies the values of excellence, integrity, and dedication.

Discover a fulfilling career in hospitality as a Reservations Agent. This exciting role offers the opportunity to work with guests from diverse backgrounds, fostering a deeper understanding of different cultures and perspectives.

The ideal candidate will possess excellent communication skills, both written and verbal, as they will be responsible for handling reservation inquiries via various channels. Proficiency in Opera PMS or similar hotel reservation systems is highly desirable, but not mandatory.

As a key member of the Front Office team, you will play a vital role in ensuring seamless communication between departments, including Sales, Revenue, and Guest Services. Your attention to detail and organizational skills will be put to the test as you manage guest profiles, billing instructions, and special requests with accuracy and precision.

In this dynamic environment, no two days are ever the same. You will have the chance to learn new skills, receive mentorship, and take advantage of opportunities for career growth. A passion for delivering outstanding guest service is essential, as you strive to create memorable experiences for our valued customers.

Key Responsibilities:

• Handle all reservation inquiries promptly and professionally via phone, email, and online channels.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by utilizing up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.

What We Offer:

• A dynamic, high-energy work environment where every day presents new challenges and opportunities.
• Training and development opportunities to enhance your skills and advance your career.
• A supportive team that values collaboration and fun.
• Competitive compensation and benefits package, including staff discounts and perks.

Requirements:

• Previous experience in a reservations role in a luxury hotel setting.
• Proficiency in Opera PMS or similar hotel reservation systems is highly desirable.
• Excellent written and verbal communication skills in English (spoken and written); additional languages are a plus.
• Strong attention to detail and organizational skills.
• Ability to multitask and work under pressure.

We Are Looking For:

Individuals who share our passion for hospitality and our commitment to delivering exceptional guest experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today.

We are seeking a highly skilled and organized Reservations Agent to join our team. The ideal candidate will have experience in handling incoming reservation requests, guiding customers through the reservation process, and managing reservations accurately.

• Key Responsibilities:
• Handle incoming reservation requests via phone, email, and online platforms.
• Guide customers through the reservation process, providing accurate information about availability and seating options.
• Manage reservations accurately using the reservation system.
• Monitor reservation patterns and effectively manage table utilization.

• Essential Qualifications:
• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.

As a Reservations Agent, you will enjoy a range of benefits, including:

• A competitive salary and benefits package.
• The opportunity to work in a fast-paced and dynamic environment.
• A chance to develop your skills and career prospects.
• Access to exclusive training and development programs.

At our company, we value diversity and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.

We are currently seeking a Restaurant Reservations Specialist to handle all restaurant reservations according to established hotel policies and procedures.

As the primary point of contact for guests, you will provide exceptional service over the phone, responding to inquiries and resolving any issues that may arise. You will also be responsible for preparing detailed reports and supporting your team members in their roles.

Key responsibilities include:

• Receiving and processing guest reservation requests
• Providing accurate information and assistance to guests via telephone
• Responding to guest complaints and resolving issues in a professional manner

To be successful in this role, you will require prior experience in a customer-facing environment, preferably in a call center or hospitality setting. You should possess excellent communication skills, a positive attitude, and a strong attention to detail. Computer literacy and experience with relevant software systems are also essential.

Fluency in English is required, while proficiency in additional languages such as Russian, Arabic, Chinese, or French is highly desirable due to our diverse guest demographics.

We offer a dynamic work environment where you can grow and develop your skills. Our brand is expanding rapidly, and we are committed to investing in your career advancement.

We strive to create memorable experiences for our guests by delivering exceptional service and exceeding their expectations.

Drawing on our years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable and fun.

Unstuffy hotels where guests feel comfortable to relax and get on with relaxing.

Our teams give space for guests to relax while being there when they need us. Natural, easy-going but friendly service that balances giving space and care.

The hotel is located on the trunk of the Palm Island, part of the newly launched Palm West Beach, a trendy spot with exceptional dining concepts.

Responsibilities:

• Process all reservation inquiries efficiently and accurately.
• Answer phones and assist customers making or cancelling reservations.
• Process reservations from sales, departments, and travel agents.
• Respond to emails with reservation information.
• Advise customers about promotions and available upgrades.
• Record customer information and charge credit cards upon successful reservations.

What we need:

• 2 years call-centre or hotel operations experience.
• Advanced English writing and speaking skills.
• Ability to work independently and within a team.
• Naturally outgoing and friendly personality with passion for service excellence.

Benefits and career development

We reward hard work with salary, benefits, career development, employee discounts, and great work culture. Join IHG family for a global career.

At IHG we trust and support each other, do the right thing, welcome diverse perspectives, and show empathy.

Guest satisfaction matters - always looking for ways to improve.

Internal and external candidates can apply for any vacancy. We are an equal opportunities employer.