42 Resident Liaison jobs in the United Arab Emirates

Giga-Project based in Riyadh, developing a mixed-use masterplan.

- Develop and implement tenant engagement and satisfaction strategies to enhance tenant loyalty and retention.
- Serve as the primary point of contact for tenant concerns, resolving issues efficiently and professionally.
- Oversee and support the lease negotiation process, including renewals, amendments, and dispute resolution.
- Ensure all lease agreements are adhered to and coordinate with legal and property management teams to resolve discrepancies.
- Build strong working relationships with tenants, understanding their business needs and aligning asset services accordingly.
- Conduct regular tenant meetings, surveys, and feedback sessions to assess satisfaction levels and identify improvement areas.
- Collaborate with marketing, leasing, and facility teams to plan and deliver tenant-focused initiatives and events.
- Monitor lease performance metrics and prepare regular reports on tenant relations status for senior leadership.
- Ensure compliance with operational standards, lease obligations, and regulatory requirements.
- Foster a community-driven atmosphere within the asset that encourages collaboration and tenant success.

- Bachelor's degree in Real Estate, Business Administration, or a related field; Master's preferred.
- Minimum of 8 years of experience in tenant relations, leasing, or property management within commercial real estate.
- Strong background in handling tenant engagement, satisfaction strategies, and lease administration.
- Excellent knowledge of lease structures, legal documentation, and dispute resolution practices.
- Proven ability to lead tenant initiatives across a large and diverse asset portfolio.

We are seeking a highly skilled Tenant Relations Specialist to join our team. This role is responsible for maintaining positive relationships with tenants, addressing inquiries and concerns in a timely manner, and providing support as needed.

1. Maintain open communication with tenants to ensure their satisfaction with mall services and facilities.
2. Address tenant inquiries, concerns, and requests promptly and professionally.
3. Provide support to tenants in setting up their stores or spaces within the mall.
4. Cordinate with maintenance and other relevant departments to meet tenant needs.
5. Document and track tenant complaints for future reference.

1. Gather market intelligence and information on retail trends.
2. Research and report on competitors and market dynamics.

1. Prepare regular reports on tenant activities and lease renewals.
2. Assist in generating reports for management on occupancy rates, lease expirations, and tenant feedback.

• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

Join our dynamic team and be part of a collaborative environment that values innovation and excellence. As a Tenant Relations Specialist, you will have the opportunity to make a meaningful impact on our business and contribute to our mission of delivering exceptional customer experiences.

1. Assist in maintaining positive relationships with tenants.
2. Address tenant inquiries, concerns, and requests in a timely and professional manner.
3. Provide support to tenants as needed, ensuring their satisfaction with the mall's services and facilities.
4. Facilitate communication between tenants and mall management.
5. Relay important information, updates, and notices to tenants.
6. Assist in organizing tenant meetings or forums to discuss mall-related matters.
7. Handle tenant complaints or issues and work to resolve them effectively.
8. Document and track tenant complaints for future reference.
9. Assist tenants with the setup of their stores or spaces within the mall.
10. Coordinate with maintenance and other relevant departments to meet tenant needs.

1. Assist in gathering market intelligence and information on retail trends.
2. Research and report on competitors and market dynamics.

1. Prepare regular reports on tenant activities and lease renewals.
2. Assist in generating reports for management on occupancy rates, lease expirations, and tenant feedback.

Giga-Project based in Riyadh, developing a mixed-use masterplan.

- Develop and implement tenant engagement and satisfaction strategies to enhance tenant loyalty and retention.
- Serve as the primary point of contact for tenant concerns, resolving issues efficiently and professionally.
- Oversee and support the lease negotiation process, including renewals, amendments, and dispute resolution.
- Ensure all lease agreements are adhered to and coordinate with legal and property management teams to resolve discrepancies.
- Build strong working relationships with tenants, understanding their business needs and aligning asset services accordingly.
- Conduct regular tenant meetings, surveys, and feedback sessions to assess satisfaction levels and identify improvement areas.
- Collaborate with marketing, leasing, and facility teams to plan and deliver tenant-focused initiatives and events.
- Monitor lease performance metrics and prepare regular reports on tenant relations status for senior leadership.
- Ensure compliance with operational standards, lease obligations, and regulatory requirements.
- Foster a community-driven atmosphere within the asset that encourages collaboration and tenant success.

- Bachelor's degree in Real Estate, Business Administration, or a related field; Master's preferred.
- Minimum of 8 years of experience in tenant relations, leasing, or property management within commercial real estate.
- Strong background in handling tenant engagement, satisfaction strategies, and lease administration.
- Excellent knowledge of lease structures, legal documentation, and dispute resolution practices.
- Proven ability to lead tenant initiatives across a large and diverse asset portfolio.

Key Responsibilities

• Maintain positive relationships with tenants to enhance overall customer satisfaction.
• Address tenant inquiries and concerns in a timely and professional manner.

• Possess excellent communication and interpersonal skills to effectively interact with tenants.
• Demonstrate strong problem-solving abilities to address tenant concerns efficiently.

• Opportunity to work in a dynamic environment with a team of professionals.
• Chance to develop strong relationships with tenants and contribute to their satisfaction.

• Customer Service Representative - Tenant Relations Specialist, Customer Service Associate, Tenant Liaison Officer, Property Manager Assistant, Facility Coordinator.

The primary role of a Property Management Specialist is to acquire new contracts, identify potential properties for rent, build strong relationships with property owners, and develop comprehensive property management plans. The specialist must ensure all documentation is complete and compliant with RERA regulations.

The Property Manager sales executive should possess excellent communication skills and be responsible for managing units, collaborating with vendors and real estate brokers.

Key responsibilities include:

1. Overseeing the performance of managed units and ensuring high-quality service.
2. Coordinating with the maintenance team on interior and exterior property conditions.
3. Focusing on operational improvements and enhancing user experience.
4. Assessing tenants and resolving issues for the benefit of owners, tenants, and the company.
5. Maintaining records of tenancy contracts and updating CRM systems.
6. Issuing Ejari certificates to tenants.
7. Coordinating with the Owner Association to maintain building standards.
8. Administering tenant leases to ensure legal compliance.
9. Handling tenant requests and dispatching work orders.
10. Preparing internal purchase requests and ensuring legal compliance.
11. Negotiating maintenance contracts and adhering to procurement policies.
12. Managing and resolving maintenance requests from tenants.
13. Preparing annual property budgets.
14. Conducting move-in and move-out inspections.
15. Preparing units for lease in a timely manner.

Desired skills and expertise include:

• Attention to detail and strong verbal and written communication skills.
• Ability to perform under stress in a fast-paced environment.
• Self-motivated with multitasking, prioritization, and time management skills.
• Excellent customer service skills and ability to build relationships with internal and external stakeholders.

Qualifications:

• Minimum of 2 years of experience in Property Management.
• Proficiency in MS Word, Excel, and PowerPoint.

Compensation includes a fixed salary plus commission, employment visa, and health insurance.

Property Documentation & Contract Management

• Manage and update property-related documents, including contracts, agreements, and tenant records.
• Oversee issuance, renewal, and termination of tenancy contracts in compliance with UAE real estate laws.
• Prepare and manage No Objection Certificates (NOCs).

Landlord Services & Communication

• Maintain comprehensive records of landlord and stakeholder property details.
• Negotiate lease rates and related services with landlords.
• Prepare property management contracts and track revisions of clauses.

Tenant Services & Communication

• Act as the primary point of contact for tenant inquiries and complaints, ensuring timely resolution.
• Facilitate property viewings and liaise with landlords for efficient tenant placement and retention.

Reporting & Data Management

• Generate detailed reports on occupancy rates, tenant feedback, and financial performance.
• Utilize property management software for accurate data recording and analysis.
• Schedule property inspections and report findings to internal management for proactive improvements and compliance.

Customer Service

• Maintain high levels of tenant satisfaction through proactive engagement and effective problem-solving.
• Ensure professional and courteous interactions with tenants.

Facility Management

• Conduct physical inspections of properties as required.
• Follow up on maintenance requests with the FM team to ensure resolution of issues.

Legal & Administrative Support

• Assist legal department with tenant documents, prepare legal notices, payment breakdowns, and follow up on legal cases.
• Track bounced cheque payments and ensure clearance within deadlines.
• Prepare and manage online Ejari applications and NOCs.

Marketing & Social Media Management

• Handle property-related social media platforms, including content posting and property photography.

Responding to external agent or potential tenant inquiries.

Assist in overseeing the operations of vendors and contractors for various services such as cleaning, maintenance, and security.

Conduct regular property inspections to identify and address maintenance issues.

Oversee the cleanliness and upkeep of the facility, including grounds and common areas.

Maintain regular and effective communication with tenants through email, phone, and in-person meetings.

Address tenant inquiries, concerns, and complaints promptly and professionally.

Manage all of the leasing processes.

Assist in preparing and distributing tenant notices regarding rent reminders, maintenance schedules, and policy updates.

Maintain effective communication with homeowners via email, phone, and WhatsApp when required, and coordinate with the Owners Association (OA) to address resident complaints, disputes, and concerns.

Extract opening balances and newly invoiced charges from MOLLAK reports.

Assist the OA in collecting due and overdue service charges through circular notices and follow-up emails. Provide regular financial reports to management on service charge collections.

Support the OA in developing long-term plans for the community, including capital improvements and strategic initiatives.

• Minimum of 3-5 years of experience in real estate, property, and/or community management or a related field.
• Preferred Certifications: M100, M202, M201.
• An Associate's degree in Property Management, Real Estate, Business Administration, or a related field is preferred.
• In-depth knowledge of the Dubai real estate market and local regulations, proficiency in MS Office and relevant software such as YARDI, Iskaan, Mollak.
• Ability to maintain high ethical standards and integrity in all property management activities.
• Ability to work effectively as part of a property management team and coordinate activities with other departments.
• Attention to detail in lease agreements, financial reports, and property inspections.
• Skill in collecting rent payments, handling delinquent accounts, and managing financial records.

Employment visa, medical insurance, and other benefits as per UAE law.

Seeking an experienced professional to manage real estate administration tasks, with a strong background in paperwork coordination and agent support.