5 Resident Services jobs in the United Arab Emirates

Job Title: Community Support Specialist

We are seeking a highly skilled Community Support Specialist to provide exceptional customer service and support to our community members.

The ideal candidate will have prior experience in handling community or resident-related inquiries and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable support.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.
• Handle service requests, general inquiries, and complaints in a professional and timely manner.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies, events, and services.
• Evaluate complex or unresolved issues and escalate as needed.
• Maintain a customer-focused approach while managing a high volume of interactions.
• Coordinate with internal departments to ensure follow-up and resolution of requests.
• Represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred.
• 1–3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and efficient under pressure.
• Familiarity with CRM systems and basic Microsoft Office tools.
• High level of professionalism and attention to detail.
• Bilingual skills may be an advantage depending on the client's needs.

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place.

Our dedicated professionals share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

The Service Delivery Coordinator position is responsible for executing the day-to-day operations of one or more facilities, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members.

This position also manages and delivers high quality programs, events, and activities in locations surrounding the facility(s), and guides and administers volunteers.

• Engage and interact with visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services;
• Help to maintain operations within budget, and provide data for financial, operational and statistical reports as requested.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking a communications professional to join the Group Communications Team in the capacity of Senior Communications Manager – Social/PR

Overview of the Role

As a key driver of communications excellence for Al-Futtaim’s Automotive Division, the Senior Communications Manager leads the development and delivery of integrated campaigns that amplify brand reputation, support business growth, and engage internal and external audiences.

Reporting to the Communications Lead - Automotive, this role is responsible for more than content — it requires strategic campaign planning and management, cross-channel execution, and ROI-focused evaluation. From shaping narratives and activating platforms to working with AI-powered tools for insight and productivity, this is a dynamic, forward-looking role suited to a communications professional with strong creative instincts, business acumen, and a passion for innovation.

Key Accountabilities

• Develop and lead fully integrated communications campaigns across key business priorities — from product launches and thought leadership to internal initiatives and executive visibility.
• Partner with brand teams, digital leads, and agency partners to shape and execute campaign strategies with measurable business impact.
• Craft content and messaging across formats and platforms (media, web, social, internal, video) in alignment with campaign goals and brand voice.
• Leverage AI-powered tools for content creation, performance tracking, and workflow optimisation.
• Coordinate cross-functional inputs and timelines for campaign delivery, ensuring seamless execution.
• Manage campaign calendars and editorial schedules, ensuring strategic alignment and timely delivery.
• Manage the social media channels of the automotive division, maintaining a balanced view between divisional and brand content and stories.
• Monitor, analyse, and report on campaign results — from engagement to earned media value — and use insights to refine future strategies.
• Uphold brand and communications standards across all outputs and touchpoints.
• Multi-channel campaign plans that align with division-wide priorities.
• Strategic messaging and tailored content assets across digital, media, and internal platforms.
• Regular reports on campaign effectiveness (e.g., media value, engagement, reach, conversion) with recommendations for continuous improvement.
• Use of AI tools for content ideation, optimisation, and performance measurement.
• Project management and ownership of select high-impact campaigns and activations.

Required Skills to Be Successful

• Integrated campaign development and storytelling
• Strategic planning and cross-functional coordination
• Strong writing and editing skills
• AI and digital tool fluency (e.g., content generators, analytics platforms)
• Performance measurement and insight generation
• Creativity with a strategic mindset
• Business-oriented and results-driven
• Strong collaboration and influencing skills
• High attention to detail, ownership, and agility

What Equips You for the Role

• Bachelor’s degree in communications, Journalism, Marketing, or a related field.
• Minimum 5–10 years in campaign development and communications delivery, ideally in a multinational brand or agency environment; automotive sector experience is a plus.
• Fluency in English required; Arabic is an advantage.
• Experience working with AI tools and digital platforms is a prerequisite

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking a communications professional to join the Group Communications Team in the capacity of Senior Communications Manager – Social/PR

Overview of the Role

As a key driver of communications excellence for Al-Futtaim’s Automotive Division, the Senior Communications Manager leads the development and delivery of integrated campaigns that amplify brand reputation, support business growth, and engage internal and external audiences.

Reporting to the Communications Lead - Automotive, this role is responsible for more than content — it requires strategic campaign planning and management, cross-channel execution, and ROI-focused evaluation. From shaping narratives and activating platforms to working with AI-powered tools for insight and productivity, this is a dynamic, forward-looking role suited to a communications professional with strong creative instincts, business acumen, and a passion for innovation.

Key Accountabilities

• Develop and lead fully integrated communications campaigns across key business priorities — from product launches and thought leadership to internal initiatives and executive visibility.
• Partner with brand teams, digital leads, and agency partners to shape and execute campaign strategies with measurable business impact.
• Craft content and messaging across formats and platforms (media, web, social, internal, video) in alignment with campaign goals and brand voice.
• Leverage AI-powered tools for content creation, performance tracking, and workflow optimisation.
• Coordinate cross-functional inputs and timelines for campaign delivery, ensuring seamless execution.
• Manage campaign calendars and editorial schedules, ensuring strategic alignment and timely delivery.
• Manage the social media channels of the automotive division, maintaining a balanced view between divisional and brand content and stories.
• Monitor, analyse, and report on campaign results — from engagement to earned media value — and use insights to refine future strategies.
• Uphold brand and communications standards across all outputs and touchpoints.
• Multi-channel campaign plans that align with division-wide priorities.
• Strategic messaging and tailored content assets across digital, media, and internal platforms.
• Regular reports on campaign effectiveness (e.g., media value, engagement, reach, conversion) with recommendations for continuous improvement.
• Use of AI tools for content ideation, optimisation, and performance measurement.
• Project management and ownership of select high-impact campaigns and activations.

Required Skills to Be Successful

• Integrated campaign development and storytelling
• Strategic planning and cross-functional coordination
• Strong writing and editing skills
• AI and digital tool fluency (e.g., content generators, analytics platforms)
• Performance measurement and insight generation
• Creativity with a strategic mindset
• Business-oriented and results-driven
• Strong collaboration and influencing skills
• High attention to detail, ownership, and agility

What Equips You for the Role

• Bachelor’s degree in communications, Journalism, Marketing, or a related field.
• Minimum 5–10 years in campaign development and communications delivery, ideally in a multinational brand or agency environment; automotive sector experience is a plus.
• Fluency in English required; Arabic is an advantage.
• Experience working with AI tools and digital platforms is a prerequisite

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.