36 Resort Operations jobs in the United Arab Emirates

We are seeking a skilled and experienced Assistant Manager, Royal Beach to join our team. As an Assistant Manager, you will play a key role in the planning and day-to-day execution of outlet operations.

Our ideal candidate is a dynamic and driven hospitality professional with a passion for delivering exceptional guest experiences and at least 2 years of experience in a luxury 5-star hotel or restaurant setting.

The successful candidate will thrive under pressure, possess strong leadership and communication skills, and be confident in leading a team by example.

About Us:

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; offering an unbeatable opportunity for you to grow and develop in your career.

Join us in creating unforgettable memories and exceeding our guests' expectations at every turn.

Hotel Operations Director

We are seeking a seasoned Hotel Operations Director to lead the day-to-day management of our resort in Al Ain. As a key member of our team, you will be responsible for ensuring exceptional guest satisfaction, operational efficiency, and profitability.

1. Operational Leadership:
• Supervise daily hotel operations, guaranteeing quality and service standards across all departments.
• Maintain close monitoring of operations to ensure guest satisfaction is met, service quality standards are upheld, and operational targets are achieved.
• Collaborate with department heads to facilitate smooth operations and maximize efficiency.
• Develop and implement operational strategies that align with brand excellence.
2. Staff Development and Management:
• Promote a culture of teamwork and guest service excellence among staff, leading by example as a seasoned professional.
• Regularly evaluate employee performance, provide constructive feedback, and address employee-related matters promptly.
• Foster ongoing training programs and career development opportunities to enhance staff skills and job satisfaction.
• Ensure optimal staffing levels and manage recruitment, onboarding, and retention initiatives effectively.
3. Financial Acumen:
• Establish and manage the hotel budget, ensuring financial objectives and profitability targets are consistently met.
• Oversee revenue enhancement strategies, including pricing, booking systems, and promotional campaigns.
• Monitor and control operational expenses, ensuring costs remain within allocated budgets.
• Prepare comprehensive financial reports, analyze performance metrics, and take corrective action when necessary.
• Ensure timely and accurate billing, invoicing, and payment collection processes.
4. Guest Experience and Satisfaction:
• Deliver exceptional guest experiences through seamless interactions and efficient service delivery.
• Address guest concerns and complaints in a timely and professional manner, leveraging them as opportunities for growth.
• Oversee the quality control of guest amenities, services, and accommodations.
• Implement guest satisfaction surveys and utilize feedback to enhance service standards and operational excellence.
• Promote an atmosphere of luxury and personalized service, fostering long-term relationships with our guests.
5. Marketing and Sales:
• Collaborate closely with sales and marketing teams to create targeted marketing campaigns promoting our resort's unique value proposition.
• Work collaboratively with sales teams to identify new revenue streams and special packages, driving business growth.
• Develop and execute strategies to enhance online presence, reputation management, and reviews, reinforcing our brand's excellent reputation.
• Forge strong relationships with local businesses and travel agencies to increase occupancy rates and strengthen brand recognition.
6. Property Maintenance and Safety:
• Elevate property standards by ensuring cleanliness, safety, and upkeep meet the highest expectations.
• Coordinate closely with maintenance and housekeeping departments to promptly address repairs and issues.
• Ensure compliance with local health and safety regulations, industry standards, and best practices.
• Develop and oversee risk management practices, including insurance and security protocols.
7. Strategic Planning and Reporting:
• Partner with senior leadership and ownership to establish long-term goals and define strategic growth plans.
• Analyze market trends, competitor activities, and guest feedback to inform continuous improvement.
• Compile and present detailed reports on hotel performance, guest satisfaction, financial performance, and operational goals.
• Position our resort as a leader in the hospitality industry, driven by exceptional service, a strong reputation, and sustained profitability.
Requirements
1. A Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
2. At least 5 years of experience in hotel management, with at least 3 years in a senior leadership position.
3. Proven track record of driving revenue growth, improving guest satisfaction, and managing teams effectively.
4. Strong knowledge of hospitality industry standards, best practices, and local regulations.

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Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit –reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

An opportunity has arisen for a to join as a Manager - Operations. The main duties and responsibilities of this role:

• Lead day-to-day operations of Front Office and Housekeeping, ensuring consistent delivery of exceptional guest service.
• Implement operational strategies that optimise resource use, improve service efficiency, and enhance the guest experience.
• Maintain high standards of cleanliness, hygiene, and presentation in all resort areas in line with DHE brand guidelines.
• Oversee staff performance, training, and development to ensure a motivated, well-equipped, and high-performing team.
• Conduct regular operational audits and coordinate with internal stakeholders to address gaps.
• Monitor guest feedback and implement improvement actions to elevate satisfaction scores.
• Ensure compliance with health, safety, sustainability, and regulatory standards.
• Collaborate with resort departments (Engineering, HSE, F&B, Security) for smooth interdepartmental operations.
• Support budget planning and cost control for operational expenditures within assigned areas.
• Act as the duty manager when required and support emergency preparedness and crisis management efforts.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s or Diploma in Hospitality Management or related field
• 5–8 years of experience in resort/hotel operations, with at least 2 years in a supervisory or managerial capacity
• Proven ability to manage and motivate diverse teams
• Strong understanding of Front Office and Housekeeping systems and procedures
• Proficiency in hotel systems (e.g., Opera PMS, housekeeping software)
• Effective communication, planning, and decision-making skills
• Knowledge of UAE hospitality regulations and safety standards

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

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Job Title: Customer Service Manager

We are seeking a highly organized and skilled professional to manage our front desk operations, ensuring exceptional guest service and smooth hotel processes.

• Collaborate with the Front Office Manager to ensure seamless daily operations at the front desk.
• Manage and train front desk staff, including receptionists and concierge personnel, to deliver outstanding guest experiences.
• Handle inquiries, requests, and complaints in a professional manner, maintaining a high level of customer satisfaction.
• Oversee check-in and check-out processes for guests with accuracy and efficiency, minimizing errors.
• Manage reservations, cancellations, room assignments, rate management, and inventory control to optimize hotel performance.
• Manage front desk operations inventory to maintain a well-stocked and efficient environment.
• Ensure secure and accurate handling of cash transactions.
• Perform ad hoc duties requested by the Front Office Manager.

• Bachelor's degree in hospitality, business administration, or a related field.
• 4 years of experience in front desk management or a related role, demonstrating leadership skills and a strong work ethic.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse groups of people.
• Able to manage multiple tasks in a fast-paced environment, prioritizing responsibilities to meet deadlines.
• Strong leadership and team management abilities, with a focus on building a positive and productive work environment.
• Proficient in Microsoft Office and hotel management software, with experience using technology to streamline processes and improve efficiency.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth within our organization.

We are a dynamic and forward-thinking company that values innovation, teamwork, and customer satisfaction. Our goal is to provide exceptional service and create memorable experiences for our guests.

Hospitality professionals seeking a leadership role will be interested in this opportunity to manage the front office operations of a hotel.

The Front Desk Manager is responsible for supervising staff and creating a positive first impression for guests.

• Key responsibilities include managing day-to-day operations, ensuring high standards of service, and providing exceptional guest experiences.
• A strong commercial awareness and demonstration of sales capabilities are essential for success in this role.
• The ideal candidate will have excellent supervisory, interpersonal, and communication skills, as well as a passion for delivering exceptional levels of guest service.

We are looking for an experienced professional who can lead by example and inspire their team to provide outstanding customer service.

This is an exciting opportunity for someone who is passionate about hospitality and has a proven track record of success in a similar role.

Benefits include the opportunity to work with a global hospitality company, a competitive salary and benefits package, and the chance to develop your career in a fast-paced and dynamic industry.

Please note that the location and country code are not provided. Please use the following default values: Location = New York and Country Code = US.

You will be responsible for assisting in the efficient operation of the department, aligning with corporate strategies and brand standards. Meeting employee, guest, and owner expectations is crucial. As an Assistant Manager - Front Office, you will support the Front Office Manager in overseeing daily operations at the hotel front desk.

The role requires a minimum of 2 years' work experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel setting. Well-developed communication and customer relations skills are essential.

We are seeking a seasoned Operational Lead to spearhead our hotel's operational success.

The ideal candidate will have extensive experience in leading high-performing teams and driving revenue growth through innovative strategies. A strong understanding of financial management, including P&L statements, is crucial for this role. The successful applicant will be able to develop and implement effective business plans, leveraging their expertise in leadership, communication, and decision-making. Additionally, they will be responsible for ensuring compliance with occupational health and safety regulations, as well as managing day-to-day operations to optimize hotel profitability.

Key responsibilities include:

• Overseeing the day-to-day operations of the hotel, ensuring seamless delivery of services and adherence to policies and procedures.
• Leading regular team meetings and briefings to discuss key property issues, customer service, and ongoing improvements.
• Developing and implementing initiatives to maximize room yield and hotel/resort revenue through strategic sales practices and yield management programs.
• Preparing and presenting comprehensive financial reports to stakeholders, including monthly financial outlooks and action plans.
• Closely monitoring business performance indicators and taking decisive action to address any areas of concern.
• Providing exceptional leadership to hotel team members, fostering a culture of collaboration and continuous improvement.

• At least 10 years of experience as an Operations Manager or General Manager in a similar environment.
• Proven track record of driving revenue growth and improving profitability through strategic planning and execution.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and make informed decisions quickly.

Job Summary

We are seeking an experienced Hotel Operations Supervisor to oversee the smooth day-to-day operations of our housekeeping department. This is a challenging and rewarding role that requires a strong leader who can motivate and manage a team to deliver exceptional guest experiences.

About the Role

The successful candidate will be responsible for supervising, training, and motivating a team of housekeeping staff to ensure efficiency and high-quality service standards are maintained at all times. They will also be responsible for assigning tasks and schedules, conducting performance evaluations, and implementing training programs to improve staff performance.

Key Responsibilities

• Team Leadership & Management
• SUPERVISE, TRAIN AND MOTIVATE THE HOUSEKEEPING TEAM TO ENSURE EFFICIENCY AND HIGH-QUALITY SERVICE STANDARDS ARE MAINTAINED AT ALL TIMES.
• ASSIGN TASKS AND SCHEDULES TO ENSURE ALL GUEST ROOMS, PUBLIC AREAS AND BACK-OF-HOUSE SPACES ARE CLEANED AND MAINTAINED PROPERLY.
• CONDUCT PERFORMANCE EVALUATIONS, PROVIDE COACHING AND IMPLEMENT TRAINING PROGRAMS TO IMPROVE STAFF PERFORMANCE.

• Operational Management
• ENSURE DAILY HOUSEKEEPING OPERATIONS RUN SMOOTHLY, INCLUDING ROOM TURNOVERS, LAUNDRY SERVICES AND PUBLIC AREA MAINTENANCE.
• MONITOR INVENTORY LEVELS OF CLEANING SUPPLIES, LINEN AND GUEST AMENITIES AND COORDINATE WITH PROCUREMENT FOR TIMELY REPLENISHMENT.
• IMPLEMENT HOUSEKEEPING PROCEDURES AND STANDARDS IN ALIGNMENT WITH RESORT POLICIES AND FIVE-STAR HOSPITALITY EXPECTATIONS.

• Guest Satisfaction & Quality Assurance
• MAINTAIN HIGH CLEANLINESS AND HYGIENE STANDARDS TO ENSURE EXCEPTIONAL GUEST SATISFACTION AND POSITIVE REVIEWS.
• HANDLE GUEST REQUESTS, COMPLAINTS AND FEEDBACK PROFESSIONALLY AND EFFICIENTLY.
• CONDUCT REGULAR INSPECTIONS OF ROOMS, SUITES AND PUBLIC AREAS TO ENSURE COMPLIANCE WITH RESORT STANDARDS.

• Budget & Cost Control
• DEVELOP AND MANAGE HOUSEKEEPING BUDGETS TO ENSURE COST-EFFICIENCY WITHOUT COMPROMISING QUALITY.
• MONITOR LABOR COSTS AND OPTIMIZE STAFF SCHEDULING BASED ON OCCUPANCY LEVELS.
• IDENTIFY COST-SAVING OPPORTUNITIES WHILE MAINTAINING SERVICE EXCELLENCE.

• Compliance & Safety
• ENSURE ADHERENCE TO HEALTH, SAFETY AND SANITATION REGULATIONS, INCLUDING FIRE SAFETY AND CHEMICAL HANDLING PROCEDURES.
• IMPLEMENT ECO-FRIENDLY AND SUSTAINABLE HOUSEKEEPING PRACTICES IN LINE WITH RESORT POLICIES.
• TRAIN STAFF ON EMERGENCY PROCEDURES AND WORKPLACE SAFETY MEASURES.

Qualifications

• Education: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
• Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:

No

Employment Type:

Full-time

Senior Hotel Manager Position

We are seeking a seasoned professional to assume key responsibilities in Hotel Management . This role offers a comprehensive benefits package including a base salary of €30,000 per annum.

• Secure government fees and associated expenses for candidates within Germany and abroad.
• Manage applications efficiently.

• Possess a Diploma or degree in Hotel Management.
• Demonstrate fluency in English; proficiency in German is not required.

The processing time for this application typically ranges from 8-12 weeks. Candidates must be prepared to cover all government fees, visa fees, registration fees, legal fees, flight, and other allied expenses.

• Candidates should have the financial capability to meet these expenses.
• Only those capable of paying these fees should proceed with their applications.