180 Resort Spa jobs in the United Arab Emirates
Front Office Intern - Le Royal Meridien Beach Resort & Spa
Posted 5 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Host/Hostess at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
+ To ensure that SOP basic standards are adhered to achieve the level of service established in the Departmental Operations Manual.
+ To take care of all restaurant bookings and prepare special requirements accordingly
+ To assign table seating as per the reservation list to subordinates and to check their performance periodically.
+ To welcome and greet guests as per the service standards
+ To escort and provide buffet orientation, recommend food and beverages choices to guests
+ To assist in maximizing the restaurant revenue by active social media marketing
+ To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operational
+ To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
+ To attend daily briefing with the colleagues on preparation, service and menu.
+ To liaise with the supporting departments on daily operation and quality.
+ To carry out any other reasonable duties and responsibilities assigned.
+ To attend all training sessions/ programmers that are requested by the Hotel's Management ton Food Safety, Fire, Hygiene, Health and Safety.
What We need from you:
+ 2 years related experience in same role in a 5-star luxury hotel or resort
+ A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards
+ A true "team-player" mentality and flexible attitude towards a diverse set of tasks
+ Have the ability to work a flexible schedule including nights, weekends and/or holidays
+ Great communication - you'll be warm, welcoming, and easy to talk to, English is a must, another language will be an advantage
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Commis II at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Making every single meal a feast for the eyes and treat for the tastebuds
● Taking ownership for your workstation - keeping on top of supplies, equipment and waste
● Being cleaner than clean to meet or exceed local cleanliness and hygiene laws
● Helping with washing up and other kitchen duties where needed
● Taking on other ad-hoc duties like a true team player
What We need from you:
● The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
● A good grasp of reading, writing and basic maths
● The flexibility to work night, weekend and holiday shifts
● Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language
● Great communication - you'll be warm, welcoming and easy to talk to
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Telephone Operator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
+ Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.
+ Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.
+ Rotate in 3 shifts (morning / afternoon / night).
+ Handle incoming calls and handle wakeup calls
+ Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.
+ Maintain the privacy of all guests by ensuring that no details are disclosed.
+ Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.
+ Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.
+ Complete additional tasks assigned by your Service Leader, Supervisor or Manager
+ Promptly handle all emergency calls efficiently.
+ Use Messagebox to log all requests and issues
+ Promptly check all e-mails and action accordingly.
+ Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
+ Be fully knowledgeable of the operating systems such as Alcatel, Opera, Messagebox, Microsoft and etc to perform the tasks/operations promptly.
What We need from you:
+ Minimum two years' experience in the same role in a 5 star hotel, Call centre or any customer service related job.
+ Intermediate knowledge of Microsoft Office and Microsoft Outlook.
+ Excellent written and verbal English communication skills and knowledge of an additional language is an advantage.
+ Previous experience in Opera system is an advantage.
+ Ability to work independently and within a team environment.
+ Able to manage multiple tasks.
+ Eager to learn, stay motivated & progress.
+ Enthusiastic, courteous & helpful to colleagues & customers.
+ Customer service orientated.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Waiter/Waitress at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare
● Owning your kitchen keeping it well stocked and making sure it's always a clean and safe place to work
● Helping with washing up and other kitchen duties when the team needs you
● Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents
● Taking on ad-hoc duties to keep the service running smoothly
What We need from you:
● The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
● A good grasp of reading, writing and basic maths
● The flexibility to work night, weekend, and holiday shifts
● Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language
● Great communication - you'll be warm, welcoming, and easy to talk to
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Laundry Attendant at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Sorting laundry by colour, material, and level of soiling
● Inspecting all laundry and linen for damage or stains - keeping a record of any items that don't make the grade
● Operating washers and dryers to their recommended capacity and manufacturer guidelines
● Adding the correct chemicals in the right quantities for each wash cycle
● Folding and storing clean linen - operating the linen feeder, sheet folder, towel folder and table linen ironing machines
What We need from you:
● It's a physical role and you'll be on your feet most of the day, so fitness is important
● Carrying or lifting items weighing up to 75 pounds and pushing and/or pulling approximately 400 pounds
● You may need to bend, stoop, and kneel to complete some activities
● Frequently working in areas of high temperatures around heavy equipment
● Reading and writing abilities and basic math skills are utilized when determining amounts of chemicals to treat laundry and stains and logging appropriate poundage.
● Outstanding organizational and time management skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Marketing Executive at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
+ Support the Asst. Director of Marketing in executing marketing strategies for the hotel and all venues, ensuring alignment with brand guidelines and commercial goals
+ Monitor and maintain brand.com, the independent hotel website, and the third-party website content, ensuring accuracy, consistency, and alignment with current hotel offerings
+ Creating, executing, and analysing marketing initiatives, including food & beverage promotions, eCommerce activities, and seasonal campaigns
+ Conduct regular competitor analysis to track trends, pricing, and promotional strategies across the cluster's key markets
+ Ensure marketing collateral is updated and readily available, including media lists, brochures, photo libraries, newsletters, and digital content
+ Manage and support hotel marketing projects, ensuring effective use of resources and alignment with allocated budgets
+ Collaborate with internal stakeholders, graphic designers, content creators, and external agency partners to develop creative assets that are brand-compliant and impactful
+ Organizing and executing photo and video shoots, ensuring brand aesthetics are maintained and administrative processes are followed
+ Support the planning and implementation of marketing activities for key events, exhibitions, and on-property promotions
+ Champion the brand voice across all marketing materials, ensuring consistency in tone, language, and visual presentation
+ Maintain an active presence across social media channels, supporting engagement and content strategies in line with regional marketing goals
+ Contribute to the development of new ideas and initiatives to support commercial success and guest engagement across the cluster.
What we need from you
+ Diploma or Bachelor's degree in Marketing, Advertising, or Communications.
+ Proven experience as a Marketing Executive or in a similar role, ideally within a luxury hotel or resort.
+ Knowledge of traditional and digital marketing, including content and social media marketing (Facebook, Instagram, Snapchat, TikTok)
+ Strong creative skills in graphic design (Adobe Creative Suite or Canva) and digital content creation.
+ Experience managing organic social, paid social, SEO, and Google Ads.
+ Excellent written and verbal communication with keen attention to detail.
+ Highly organized, proactive, and able to manage multiple projects independently.
+ Collaborative team player with the ability to drive projects from concept to completion.
+ Strong English communication skills; additional languages are an advantage.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Kitchen Steward at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted 8 days ago
Job Viewed
Job Description
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Maintaining the cleanliness of all kitchen and food preparation areas
● Operating dishwashing machines and hand-washing equipment
● Ensuring all crockery, cutlery, glassware, and cooking equipment is sanitised and ready to use
● Assisting chefs and kitchen staff with basic food prep and waste disposal
● Keeping stock of cleaning supplies and reporting any shortages or maintenance needs
● Following hygiene, health, and safety guidelines to the highest standards
What we need from you:
● A positive attitude and a commitment to cleanliness and hygiene
● Physical stamina to work in a fast-paced environment
● Team-player mentality and willingness to lend a hand wherever needed
● Good communication skills and the ability to take instruction
● Attention to detail
● Reliability and punctuality
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Host/Hostess at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted today
Job Viewed
Job Description
Host/Hostess at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab
Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Host/Hostess confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- To ensure that SOP basic standards are adhered to achieve the level of service established in the Departmental Operations Manual.
- To take care of all restaurant bookings and prepare special requirements accordingly
- To assign table seating as per the reservation list to subordinates and to check their performance periodically.
- To welcome and greet guests as per the service standards
- To escort and provide buffet orientation, recommend food and beverages choices to guests
- To assist in maximizing the restaurant revenue by active social media marketing
- To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operational
- To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
- To attend daily briefing with the colleagues on preparation, service and menu.
- To liaise with the supporting departments on daily operation and quality.
- To carry out any other reasonable duties and responsibilities assigned.
- To attend all training sessions/ programmers that are requested by the Hotel’s Management ton Food Safety, Fire, Hygiene, Health and Safety.
What We need from you:
- 2 years related experience in same role in a 5-star luxury hotel or resort
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
- Great communication – you’ll be warm, welcoming, and easy to talk to, English is a must, another language will be an advantage
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrIs this job a match or a miss?
Telephone Operator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Posted today
Job Viewed
Job Description
Please select your preferred language from the drop-down menu below.
Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Instant Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.
- Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.
- Rotate in 3 shifts (morning / afternoon / night).
- Handle incoming calls and handle wakeup calls
- Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.
- Maintain the privacy of all guests by ensuring that no details are disclosed.
- Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.
- Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.
- Complete additional tasks assigned by your Service Leader, Supervisor or Manager
- Promptly handle all emergency calls efficiently.
- Use Messagebox to log all requests and issues
- Promptly check all e-mails and action accordingly.
- Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
- Be fully knowledgeable of the operating systems such as Alcatel, Opera, Messagebox, Microsoft and etc to perform the tasks/operations promptly.
- Minimum two years’ experience in the same role in a 5 star hotel, Call centre or any customer service related job.
- Intermediate knowledge of Microsoft Office and Microsoft Outlook.
- Excellent written and verbal English communication skills and knowledge of an additional language is an advantage.
- Previous experience in Opera system is an advantage.
- Ability to work independently and within a team environment.
- Able to manage multiple tasks.
- Eager to learn, stay motivated & progress.
- Enthusiastic, courteous & helpful to colleagues & customers.
- Customer service orientated.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrIs this job a match or a miss?