20 Resorts jobs in the United Arab Emirates
Assistant Housing Manager Anantara Hotels & Resorts
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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job DescriptionThe Assistant Housing Manager is responsible for overseeing and managing the accommodations provided to hotel team members. They ensure that housing facilities are well maintained, safe, comfortable, and meet the needs of the team members. This role involves coordinating housing assignments, addressing residents’ concerns, and maintaining a positive living environment.
ResponsibilitiesAssistant Housing Manager
- Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
- Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
- Maintain accurate records of housing occupancy and related documentation.
Maintenance and Repairs
- Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
- Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
Resident Relations
- Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
- Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
- Implement initiatives to improve resident satisfaction and overall living conditions.
Health, Safety and Compliance
- Ensure that all housing facilities comply with health and safety regulations and guidelines.
- Conduct regular inspections to identify potential hazards and address them promptly.
- Provide guidelines to residents on safety protocols and emergency procedures.
- Apply safety protocols and ensure that employees follow proper safety procedures and practices.
- Stay updated with industry regulations and best practices related to housing operations and hygiene.
Communication and Documentation
- Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
- Keep accurate records of resident complaints, maintenance requests, and resolution actions.
Communication
- Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.
- 02 Years experience in a similar role
Remote Location
#J-18808-LjbffrMarriot Hotels & Resorts Jobs United Arab Emirates
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Overview
Marriott Hotels & Resorts is the upscale flagship brand of Marriott International , providing full-service lodging with a focus on leisure, business, and MICE (Meetings, Incentives, Conferences & Exhibitions) travelers across the UAE.
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Available Positions- Assistant Banquet Manager
- Assistant Guest Relations and Quality Manager
- Assistant Sous Chef
- Bartender
- Carpenter
- Chef de Partie – Pastry & Bakery
- Commis 1 – Cold Kitchen
- Commis I
- Commis I – Pastry & Bakery
- Demi Chef De Partie – Butcher
- Dry Cleaner
- Event Sales & Planning Executive
- F&B Runner
- F&B Service Expert
- F&B Service Expert (Banquet)
- F&B Service Intern
- Finance Intern (Storekeeper)
- General Mechanic
- General Support Specialist
- Guest Arrival Expert – Concierge
- Guest Experience Expert
- Guest Experience Expert – Front Desk Agent
- Guest Experience Intern
- Guest Experience Supervisor
- Hostess – Observatory
- Hotel Cleanliness Expert
- Hotel Cleanliness Intern
- Human Resources & Training Coordinator
- Kitchen Technician
- Lifestyle Bartender
Contractual Position in Front Office at Anantara Hotels, Resorts & Spas
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- Host: A 5-Star Resort by Anantara Hotels, Resorts & Spas
- Department: Front Office
- Intake: December 2024 onwards
- Duration: 12 months
- Posted: October 9, 2024
DESCRIPTION
RMC Asia is partnering with Anantara Hotels, Resorts & Spas in the United Arab Emirates to recruit motivated students for their Front Office Contractual Position! As part of our Cultural Exchange Programs, this role allows participants to work in a global hotel environment, discover exciting cultural experiences, and enjoy the multicultural atmosphere of Dubai, UAE. Apply now to take advantage of this opportunity!
CONTRACTUAL POSITION IN FRONT OFFICE – RESPONSIBILITIES
- Greet and ensure guests feel welcomed upon arrival, attending to special guests like VIPs and handling inquiries.
- Efficiently manage check-ins, check-outs, room assignments, and related administrative duties.
- Handle reservations, process payments securely, and provide information on hotel services, amenities, and local attractions.
- Assist guests with transportation, dining, and local attraction suggestions, while addressing inquiries and complaints.
- Coordinate with other departments to fulfill guest requests and ensure satisfaction throughout their stay.
PROGRAM BENEFITS
- Accommodation
- Visa sponsorship
- Monthly allowance
- 2-3 on-duty meals per day
- Local transportation
- Uniform with laundry service
- Medical insurance
- Arrival support
- Recruitment opportunity by the host
- An unforgettable educational travel experience
- Additional benefits provided by the host!
GENERAL REQUIREMENTS
- 22 – 39 years old
- Minimum 12 months of related experience
- English proficiency
- Good customer service and communication skills
- Relevant educational background
- Technical expertise
Please note that only qualified applicants will be contacted.
#J-18808-LjbffrGuest Services Manager
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We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
- Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
- Assure compliance and coordination of guests needs, requests and personal preference
- Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
Guest Services Manager
Posted today
Job Viewed
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr
Guest Services Intern (November 2025)
Posted 5 days ago
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**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Officer - Front Office (Residences)
Posted 5 days ago
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You will be responsible to provide an excellent and consistent level of service to your customers.
The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Residences/ Apartments Division.
**Qualifications:**
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 1 year work experience in apartment hotel operations.
Good customer service, communications and interpersonal skills are a must.
**Primary Location:** AE-DU-Dubai
**Organization:** Grand Hyatt Dubai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Dir-Guest Services - Sheraton Jumeirah Beach Hotel
Posted 3 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Supervises Concierge and/or Bell Staff, when applicable.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Officer (Russian/French/Spanish speaking)
Posted 5 days ago
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**Hyatt Centric Jumeirah Dubai** , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.
At **Hyatt** , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.
**Qualifications:**
+ High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
+ Proven experience as a receptionist, front desk representative, or similar role preferred.
+ Strong verbal and written communication skills in either Spanish, French or Russian.
+ Professional phone etiquette and a customer service-oriented mindset.
+ Proficient in MS Office (Word, Excel, Outlook) and general office software.
+ Ability to manage time efficiently and prioritize tasks.
+ Strong organizational skills and attention to detail.
+ Ability to handle sensitive and confidential information with integrity.
+ Positive attitude, team player, and ability to work in a fast-paced environment
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Services Officer (Russian/French/Spanish speaking)
Posted today
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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
Guest Services Officer (Russian/French/Spanish speaking)Hyatt Centric Jumeirah Dubai
AE - DU - Dubai
Front Office
Hourly/Entry Level Employee
Full-time
Worldwide
SummaryHyatt Centric Jumeirah Dubai , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.
At Hyatt , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.
Qualifications- High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
- Proven experience as a receptionist, front desk representative, or similar role preferred.
- Strong verbal and written communication skills in either Spanish, French or Russian.
- Professional phone etiquette and a customer service-oriented mindset.
- Proficient in MS Office (Word, Excel, Outlook) and general office software.
- Ability to manage time efficiently and prioritize tasks.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with integrity.
- Positive attitude, team player, and ability to work in a fast-paced environment