1 007 Retail Banking jobs in the United Arab Emirates

Customer Service Representative

At our

Establish a successful retail banking career as a Relationship Manager by joining a rapidly growing

We are a leading outsourcing agency serving the banking and finance sector in the UAE since 2015.

Currently, we are seeking Retail Banking Professionals for the largest local banks in the UAE.

Product: Credit Cards & Personal Loans

To be eligible, candidates must have either UAE Banking Experience or Home Country Banking Experience with at least one year of relevant product experience.

The role involves Direct Sales Agent (Outdoor) work.

Locations: Dubai

Job Type: Full-time

Surani Group is looking for Sales Professionals for No.1

Surani Group is looking for Sales Professionals for No.1

This role encompasses the strategic leadership and management of retail banking operations within the Sharjah and Northern Emirates region. The incumbent will be responsible for driving sales, enhancing customer service, and ensuring operational efficiency across all branches.

The successful candidate will implement and monitor business plans to achieve budgeted profits, identify revenue generation and cost-saving opportunities, and compile and execute the retail operational plan. They will lead and manage the branch management team to ensure successful attainment of operational goals.

1. Develop and execute comprehensive business strategies to drive sales growth and improve customer satisfaction.
2. Implement operational processes to enhance productivity and reduce costs.
3. Maintain a high-performing team by providing guidance, support, and resources necessary for success.
4. Ensure compliance with Central

Delivering Exceptional Customer Experiences

This is a dynamic opportunity to combine sales engagement and customer application processing, driving business growth in retail banking.

The ideal candidate will be responsible for delivering an outstanding customer experience while ensuring applications are processed with speed, accuracy, and compliance.

This role suits someone who is detail-oriented, target-driven, and enjoys balancing operational excellence with customer-facing responsibilities.

Field visits may occasionally be required.

• Efficiently process customer applications, leveraging sales skills to support business growth through customer interactions.
• Achieve assigned sales targets through customer engagements and referrals.
• Proactively source and manage customer applications for retail banking products.
• Provide accurate product information and services during processing-related communications.
• Maintain awareness of current sales campaigns and promotions to identify referral opportunities.
• Conduct thorough reviews of applications for completeness, accuracy, and regulatory compliance.
• Sourced, scan, and accurately input application data and supporting documentation into relevant systems.
• Engage with customers via phone or in-person to collect missing documents, clarify details, or reinitiate interest.
• Maintain meticulous records of all processing activities, ensuring data integrity and compliance.
• Prepare and submit approved cases to the relevant departments for finalization.
• Stay updated on changes in banking regulations, internal policies, and product offerings related to processing.
• Report suspicious or incomplete applications as part of risk management.
• Collaborate with internal teams to finalize and hand off approved applications.
• Identify and escalate complex processing issues or potential fraudulent activities to the appropriate teams.

• High School / Diploma
• Prior Sales experience of 1 year in any field.
• UAE Valid driving license
• Ability to work in fast-paced, target-oriented, and cross-functional teams
• Prior experience of up to 7 years working in documentation collection and processing
• Excellent communication and interpersonal skills with a customer-focused approach
• Knowledge and understanding of Central

1. Develop and execute strategies to identify and engage with potential customers through proactive outreach, referrals, and networking.
2. Cultivate strong, long-term customer relationships by providing exceptional service and support, driving consistent revenue growth.
3. Maintain accurate sales forecasts and pipelines, ensuring timely and effective communication with stakeholders.
4. Ensure compliance with relevant regulations and internal policies, upholding the highest standards of professionalism and integrity.

This role demands a dynamic individual with outstanding selling skills, excellent communication abilities, and a strong work ethic. A successful candidate will possess a sharp business acumen, be highly motivated, and thrive in a fast-paced environment.

The ideal candidate will have a strong ability to adapt to new situations, commute or relocate to Dubai before starting work, and demonstrate a genuine passion for shaping the future of retail banking in Dubai.

We are seeking a highly skilled Audit Risk Management professional to join our team. The ideal candidate will have a solid background in Retail Banking products and strong knowledge of key risks and controls in lending and deposits business.

Key Responsibilities:

• Develop and maintain effective stakeholder relationships to ensure full understanding of risks and processes related to Retail Banking Products.
• Apply knowledge of business strategy, plans, performance and risk-related issues in the portfolio to inform robust risk assessment.
• Lead, perform and support planning, fieldwork, and reporting of audit engagements to deliver coverage in line with department objectives, quality standards and timelines.
• Write audit reports for area of responsibility to ensure focus on root cause, materiality, key risks and messages.
• Deliver high-quality results consistently on time.
• Provide performance feedback to team members as Team Leader.
• Follow up with management and validate evidence for audit issues resolution.
• Share knowledge and experience with team members to guide and assist in their development.
• Identify and escalate significant issues.