1039 Retail Brands jobs in Dubai

Yalla Grooming is a fast-growing mobile pet grooming service in Dubai , dedicated to making pet care simple, convenient, and stress-free for pet owners. We are looking for a proactive and detail-oriented Customer Support Executive to join our Yalla Grooming team. This role is central to ensuring a smooth experience for our customers, efficient scheduling of grooming services, and seamless coordination with our drivers and groomers.

The ideal candidate will be organized, customer-focused, and comfortable handling both administrative tasks and real-time operational communication. Knowledge of Dubai's areas is essential.

• Customer Service & Scheduling
  • Respond to customer inquiries via WhatsApp, phone, or other channels.
  • Manage and schedule grooming bookings based on customer needs and availability.
  • Confirm appointments and send reminders to customers.
• Route Planning & Coordination
  • Prepare and assign efficient daily routes for drivers and groomers across Dubai.
  • Ensure a clear understanding of Dubai's areas to optimize time and reduce delays.
  • Monitor schedules in real-time and adjust if needed due to traffic, cancellations, or emergencies.
• Administrative & Financial Support
  • Track and manage payments (cash, card, and online).
  • Collect and reconcile cash from drivers.
  • Maintain expense tracking and petty cash records.
  • Build and maintain daily sales reports.
• Team Communication
  • Act as the primary point of communication between customers, drivers, and groomers.
  • Provide clear instructions to staff and follow up on job completion.
  • Support the team with any last-minute changes or operational challenges.

• Must love dogs & cats
• Previous experience in customer support, scheduling, or administrative roles (preferably in grooming, delivery, or logistics).
• Strong knowledge of Dubai's areas, streets, and general routes.
• Excellent communication skills in English.
• Good organizational and multitasking abilities.
• Comfortable handling payments, cash tracking, and basic reporting.
• Proficiency in WhatsApp, Excel/Google Sheets, and scheduling tools.

• Salary: AED 3,500 – 4,500 (depending on experience).
• Schedule: 6 days a week.

Location: Dubai, United Arab Emirates

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Keeping records of customer interactions, transactions, comments, and complaints.

Job Type: Full-time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.

Asian Nationality may Apply (Male and Female)

Good Salary Accommodation Visa Transportation and other benefits as per UAE law.

Send CV

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TAA Project Management Services is currently recruiting for a Customer Service Intern to work on a full-time/part-time basis in Dubai for a period of 6 months , leading to a permanent position .

The Customer Service Officer is responsible for addressing complaints, issues, and queries of clients via email, telephone, or website; ensuring close, professional, and efficient relations and solutions according to the company standards.

1. Ensuring close, professional, and efficient relations with customers, with a company representative present at all times.
2. Understanding customer needs, improving their satisfaction, and collecting feedback on services provided.
3. Addressing complaints/issues posted by clients on the company website.
4. Assisting other departments with client relations during difficult times.
5. Supporting providers in resolving their problems.
6. Following up on all complaints and queries related to the company.
7. Conducting customer satisfaction surveys and presenting findings to the Customer Service Manager.

The ideal candidate will have the following skills and experience:

1. Bachelor's Degree or equivalent.
2. At least 1 year of experience in a similar role; knowledge of the facility management industry is a plus.
3. Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research skills.
4. Candidates must have their own visa and reside in Dubai.
5. Excellent English speaking skills.
6. Must have a laptop.

Commission will be provided upon successful deal closures. Phone will be provided.

Get in touch today to find out more.

Please email your updated CV, passport copy, and visa page to

Best of luck

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders; it's about making sure we put smiles on customers' faces.

1. Communicating with customers directly in person, in addition to via phone and email
2. Empathizing with and prioritizing customer needs
3. Upholding company values and respecting every customer
4. Resolving issues and setting appropriate expectations with customers
5. Understanding and responding appropriately to customer issues
6. Consistently composing grammatically correct, concise, and accurate written responses
7. Approaching problems logically and with good judgment to ensure the appropriate customer outcome
8. Making quick and effective decisions on behalf of the customer
9. Working a flexible full-time schedule (40 hours per week)

• Work in environments where noise levels vary and can be loud (hearing protection will be provided)
• Work in environments where temperatures may vary due to outside weather conditions and are not controlled

You will be based at one of our last-mile delivery warehouses where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners when a customer needs to reschedule a delivery. When you notice a delivery issue, you'll work to resolve it immediately to ensure a great customer experience without the need for the customer to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer service expertise that sets Amazon apart. You'll connect with our customers daily, leveraging your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team that empowers and cares for our people so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort in every way possible, helping them achieve the best results quickly and efficiently.

• High school diploma or equivalent
• Previous experience in customer service
• Ability to effectively prioritize work to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools
• English and Arabic language skills
• Bachelor's degree or equivalent work experience
• Proficiency in verbal and written communication
• Experience understanding and developing performance metrics to measure progress against KPIs
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner.

We are seeking a highly skilled and organized individual to fill the role of Customer Service Representative. This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and work in a fast-paced environment.

1. Manage incoming and outgoing calls in a timely manner, ensuring that all customer inquiries are addressed promptly.
2. Contact customers to inform them about our service offerings and provide support with any questions or concerns they may have.
3. Answer frequently asked questions about our service and company policies.
4. Update contact information for employees, customers, suppliers, and external partners.

1. Proficiency in MS Office is essential for this role.
2. Administrative experience is required, with receptionist/secretary experience preferred.

• Excellent communication and interpersonal skills
• Ability to work in shifts, including evenings and weekends
• High level of organization and time management skills

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.

The ideal candidate will possess strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Customer Service Coordinator (Arabic and English) - Contract Hire

Duration: Long Term

Location: Abu Dhabi

Closing Date: ASAP

JOB PURPOSE:

• Assists in the development of Company's Customer Services & Call Center policy and procedures in line with industry best practices and Company's scope of works for all Customer Services/ Call Center activities.
• Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection, and all billing systems related topics.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities Accountability

1. Carries out his duties in accordance with specifications and Company policies and regulations.
2. Set up all Customers' accounts (entering customer and account data from source documents within stated time limits)
3. Handling customer inquiries, complaints, and provide appropriate solutions within time frame limits and follow up to ensure the resolution and closing customer complaints
4. Prepare and periodically present a management dashboard for review of customer complaint status
5. Follow up with the customer to ensure the invoices paid within the payment terms
6. Identify customer needs to achieve satisfaction
7. Build sustainable relationship with the customers through interactive communication (tel., email, face-to-face meeting, etc)
8. Provide accurate, valid, complete information, deals, and promotions. Handle customer complaints and provide appropriate solutions within time frame limits SLAs with support from the concerned department.
9. Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms
10. Build and maintain high-level contacts with customers, including other business and project partners
11. Generate Invoices using the applied systems and send them to the customers
12. Gather the information related to the outstanding, aging of debtors and follow up with customers
13. Upload vendor Invoices to the system post verification by the concerned sales team

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

Minimum Qualification

• Bachelor Degree or equivalent.

Minimum Experience & Knowledge & Skills

• 10 years of experience in customer support services; preferably a utility business.

JOB DESCRIPTION

• IT literate, with experience in MS Office applications.
• Fluent in English language with good oral and written communication skills.
• Fluency in Arabic language will be a positive advantage.

The Guest Services Agent role is a customer-facing position that requires excellent communication and interpersonal skills.

• Responsibilities include greeting guests, responding to inquiries, and directing them to the appropriate department or person.
• Effective time management and organizational skills are necessary for managing incoming calls, scheduling appointments, and coordinating meeting room reservations.
• Administrative support involves data entry, filing, photocopying, and assisting with office supply inventory management.
• Liaising with internal teams and relaying messages is also a key aspect of this role.

Requirements:

• High school diploma or equivalent qualification.
• Previous experience in a customer service role or as a receptionist is an advantage.
• Excellent communication and interpersonal skills are essential.
• A professional and pleasant demeanor is required.
• Ability to handle multiple tasks and manage time efficiently.
• Strong organizational and administrative skills.
• Fluency in English Language is preferred.