133 Retail Businesses jobs in the United Arab Emirates

Key to driving sales and overseeing store operations is the Store Operations Manager. This pivotal role entails managing sales targets, visual merchandising, customer service delivery, and team motivation and retention.

• Drive Sales and Achieve Financial Goals: Communicate store objectives to the team and drive sales to achieve financial goals.
• Maintain Loss Prevention Standards: Maintain loss prevention standards and ensure cash handling, fraud, and theft compliance.
• Oversee Point of Sale Activities: Oversee point of sale activities, including sales transactions, customer orders, payments, inventory updates, returns, refunds, and consumer feedback.
• Manage Cash Transactions: Manage cash transactions, petty cash, POS elements, and change floats.
• Audit Store Administration: Audit store administration, resolve issues, and assist with annual stock counts and spot checks.
• Handle Customer Complaints: Handle customer complaints, take corrective action, and respond to feedback in a timely manner.
• Maximize Sales Performance: Track brand sales performance, research market trends, and propose action plans to increase sales and profitability.
• Analyze Sales Reports: Analyze sales reports to maximize stock potential and report on new and core collection performance.
• Maintain High-Standard Displays: Maintain high-standard window and in-store displays according to merchandising guidelines.
• Oversee Inventory Management: Oversee inventory management, ensuring accurate stock merchandise and management.
• Coordinate Facility Repairs: Coordinate facility repairs or replacements, support maintenance standards, and optimize asset life.
• Ensure Exceptional Customer Service: Maintain staffing levels for exceptional customer service, prepare schedules, and ensure adequate shift coverage.

• Language Proficiency: Fluent English (written and spoken)
• Industry Expertise: Industry expertise
• Product Knowledge: Product/Category knowledge
• Retail Experience: Retail experience in GCC

We are seeking a results-driven professional to oversee the day-to-day operations of our store, ensuring exceptional customer experience and driving business growth.

• Main Responsibilities:
• Manage all aspects of store operations to ensure profitable performance.
• Develop and implement strategies to achieve sales targets and increase revenue.
• Accurately forecast sales demands and adjust operations accordingly.
• Collaborate with management to create and execute effective marketing plans.
• Optimize staffing schedules to maximize team performance and customer satisfaction.
• Maintain high standards of quality, safety, and sanitation in store operations.
• Foster a positive work environment through hands-on leadership and mentorship.
• Evaluate team member performance, identifying areas for improvement and growth.
• Implement training programs for staff to enhance skills and knowledge.
• Maintain accurate records of inventory, costs, and sales data to inform business decisions.

Key Skills:

• Operations management
• Sales growth and revenue increase
• Staffing schedule optimization
• Customer service and satisfaction
• Inventory management and cost control
• Quality, safety, and sanitation compliance

Our organization excels in multidisciplinary contracting services, boasting extensive experience in facilities management.

• Assist in the day-to-day operations of a store environment.

The ideal candidate will possess relevant work experience and exceptional organizational skills.

We strive to maintain exceptionally high standards of quality across all our projects, guided by our core values: Strategic Planning, Reliability, Innovation, Determination, and Expertise.

The selected individual will be part of a dynamic team that consistently aims to deliver results-oriented solutions.

Above all, we prioritize fostering a culture of collaboration, open communication, and mutual respect among team members.

We are seeking a highly skilled Store Operations Manager to oversee the daily operations of our yarn and craft store.

• Retail Operations & Sales:
• Ensure a clean, organized, and visually appealing environment through effective inventory management and merchandising strategies.
• Achieve sales targets by optimizing product placement and promotional activities.

• Deliver exceptional customer service by offering expert advice on yarn types, patterns, tools, and craft techniques.
• Resolve customer inquiries, complaints, and returns in a professional and efficient manner, aiming for satisfactory resolutions.

• Develop and schedule a diverse range of knitting, crochet, and workshops to engage customers and promote the store.
• Utilize social media and local marketing to promote classes and store events, increasing brand awareness and driving foot traffic.

This role is responsible for assisting the store manager in overseeing daily operations, managing staff, and achieving sales targets. The Assistant Store Manager plays a crucial part in ensuring a seamless customer experience.

• Sales and Customer Focus:
• Consider the needs of customers at all times
• Implement a high standard of customer focus within the store
• Lead by example in all aspects of customer service
• Actively seek ways to achieve or exceed shop sales targets
• Ensure all members of the team have an understanding of KPIs and targets to be achieved
• Ensure any promotional offers are implemented within the store
• Implement strategies effectively to drive sales in the store
• Store Administration:
• Regularly audit own store administration and resolve any issues
• Implement changes in administration procedure positively and effectively
• Collaborate with the Store Manager to set and achieve sales targets
• Monitor sales performance and analyze key performance indicators (KPIs)
• Implement sales strategies to maximize revenue and meet business goals
• Oversee inventory control and merchandising to optimize product availability
• Ensure accurate stock levels through regular stock checks and replenishment
• Ensure the store layout and presentation align with brand standards
• Presentation and Management:
• Ensure the correct stock package and required stock levels to maximize sales potential
• Ensure a high standard of visual merchandising and maintenance amongst all staff
• Effectively communicate any changes in stock or store layout to all members of the team
• Ensure each member follows the retail standard
• Maintain the back store operation and replenishment of merchandise
• Staffing & Team Performance Management:
• Monitor and manage schedules for salesperson work hours, vacations, and days off
• Resolve salesperson complaints and concerns and provide ongoing performance feedback, counsel when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code
• Maintain the leave of staff
• Security:
• Ensure security procedures are adhered to throughout the store
• Maintain a high standard of security awareness regarding stock and money within the store
• Other Job Deliverables:
• Carry out corrective action/progressive discipline as necessary
• Demonstrate dependability, reliability, and punctuality
• Maintain strict confidence of all employee and employment-related information
• Demonstrate the highest level of integrity and ethics in all decision-making processes
Requirements:
• 3+ years of progressive experience in customer-centric roles with strong management experience, leadership skills, and problem-solving skills
• Proven success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores
• A bachelor's degree in business administration, retail management, or a related field preferred

Job Opportunity: Shop Manager II

This role involves supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. The successful candidate will manage inventory, maintenance, and ensure the shop's external appearance meets brand standards.

• Anticipate and report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards.
• Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
• Manage inventory activities, including cycle counts, stock movements, transfers between shops, and damaged items.
• Analyze sales performance, monitor top-selling items, and identify missing sizes and items.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs.
• Log and update all commercial and operational information, as well as various requests, on provided platforms.
• Oversee the shop's image and ensures compliance with the brand's standards.
• Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity.

• Bachelor's degree in a related field.
• Four to six years of experience in the Retail, or a similar role.
• Two years of experience in a managerial role.

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Develops Talent: Develops people to meet both their career goals and the organization's goals.
• Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.

Azadea Group is an Equal Employment Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Rebounds from setbacks and adversity when facing difficult situations.

This role is a key position in driving revenue growth by implementing retail strategies, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.

• Sales and Profitability:
• Achieve quantitative measures of performance in units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, and increase in conversion percentage.
• Set store sales targets to maximize sales and profitability.
• Guide area managers and store managers to maximize productivity in stores through effective utilization of resources.
• Manage operational costs effectively and reduce them through automation.
• Adhere to and enforce company SOPs, policies, and procedures, as well as loss prevention audit guidelines in all stores.
• Monitor compliance by all employees.
• Oversee the implementation and execution of visual merchandising guidelines at all stores.
• Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes as per company and brand requirements.
• Evaluate employee performance annually and promote open lines of communication through coaching and motivation.
• Employee Development:
• Identify store training and development needs with the brand general manager and training department.
• Formulate a succession plan with the brand general manager.
• Set KPIs and KRAs for direct subordinates and conduct performance appraisals and feedback.
• Involve in the selection and recruitment of operational staff when required.
• Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.
• Communication:
• Conduct regional sales and operations meetings regularly.
• Provide frequent feedback to area managers and store managers on their performances in relation to company performance.
• Ensure brand participation in loyalty programs like Club Apparel.
• Hold weekly meetings with GM and senior management to discuss business plans versus achievements and improvement areas.
• Stock Management:
• Monitor store inventory in consultation with brand general manager and brand managers.
• Promote proactive relationships between GM, area manager, brand manager, store manager, and buyers/planners to maximize sales.
• Monitor slow-moving and outdated stock in consultation with brand managers.
• Ensure stock security measures are effectively managed by store managers.
• Store Design and Projects Management:
• Involve in the design and layout process of new store projects.
• Design a new store schedule prior to commencement of design process.
• Provide guidance to concept architects during design and implementation process.
• Conduct regular project update meetings with the projects team.
• Provide guidance and support to territory during setup and merchandising phase.
• Miscellaneous:
• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handle legal responsibilities related to store management/store opening/planning.
Desired Experience
• 6-8 years of progressive experience in retail operations or business management with at least 3 years in a managerial role.
• Proven experience in managing large retail teams and driving sales across multiple store formats.
• Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.
• Bachelor's degree in Business Administration, Retail Management, or a related field.

Store Operations Manager

This position plays a crucial role in overseeing the daily operations of our store, ensuring seamless customer service delivery and maintaining high sales and profitability levels.

• Supervise and manage all aspects of store operations to guarantee excellent customer experiences, increased revenue growth, and operational efficiency in line with company objectives.
• Directly oversee inventory management, maintenance tasks, and ensure that store aesthetics align with brand standards.

1. Detect emerging customer needs and market trends to inform strategic business decisions.
2. Deliver exceptional customer service by greeting customers warmly, providing timely assistance, and addressing complaints effectively.
3. Maintain accurate records of employee documentation, licenses, and certifications, ensuring compliance with local regulations.
4. Coordinate efficient receiving processes for merchandise and shipments while monitoring stock movements, cycle counts, and transfers.
5. Analyze sales performance data to identify top-selling items, missing sizes, and replenishment needs, informing collection rotation strategies.
6. Prioritize order placement accuracy, meet sales targets, and optimize inventory levels to maximize sales potential.
7. Create effective staff schedules aligned with budgeted hours, visitor traffic, sales targets, events, and operational requirements.
8. Ensure prompt logging and updating of commercial and operational information on designated platforms.
9. Oversee shop image maintenance and adhere to brand standards, verifying cleanliness, display quality, and cash register organization.
10. Compile comprehensive reports on KPIs, sales trends, inventory levels, and team productivity to drive informed decision-making.

• Bachelor's degree in a related field.
• Four to six years of experience in retail or a similar role, with two years in a managerial capacity.
• Strong proficiency in MS Office.

• Business Insight: Applies deep knowledge of business principles and industry trends to advance organizational goals.
• Customer Focus: Develops strong relationships with customers, delivering tailored solutions and responding to feedback.
• Decision Quality: Makes timely and well-informed decisions to drive progress, leveraging rules and procedures as needed.
• Drives Results: Consistently achieves outstanding results despite challenging circumstances, demonstrating a relentless focus on excellence.
• Develops Talent: Fosters the growth and development of team members, sharing expertise and providing constructive feedback.
• Values Differences: Recognizes the value of diverse perspectives, seeking out opportunities to learn and grow from others.

Azadea Group is committed to fostering an inclusive work environment. We welcome applicants from diverse backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

This position works a central function to carry out daily operational tasks related to, Stock management, Store opening/Closure , Store physical inventory count , store reporting, Ariba Process/POs and acts as liaises between stores and the regional office for all maintenance, IT approval or troubleshooting. The Position is also responsible to ensure weekly updates from the business are communicated to the stores through the action news.

This Job Bring processes & activities together to facilitate easy execution of tasks and quick decision making. Standardise procedures and methods to enhance productivity and efficiency.

Supervisory – The senior executive is also responsible to ensure jobs are completed in line with policies and procedures of the stores. Routine check must be conducted, and corrective action taken where required. Ensures accurate reporting, communication is executed. This role will also support the central operations manager to deliver projects across the region , daily routine and tasks to deliver a seamless store experience.

What you will do: -

Description of Accountability:

• Customer Service & Communication

Develop and maintain a healthy relationship with all internal and external stakeholders. Maintain excellent communication to ensure operation runs smoothly and efficiently.

Ensures Business communications is maintained and broadcasted on time.

Drives the agreed actions for improvement from the daily, weekly and monthly business communications.

Creation and Preparation of daily, Weekly, monthly reports and correspondence for prompt submission

Work in coordination with Buying and Logistics to ensure accurate stock maintenance.

Respond in a timely manner to all customer and store queries generated via email, support office, audit queries, contact centre or other platforms that require operational input.

Ensure that all customer & Corporate orders and stock consolidations are actioned on time

Ensure carry bags inventory is monitored and ordered based on business requirement

Ensure staff uniforms are ordered for all the regions

Payments – responsible to make sure all store vendor payments are done on time in line with local regulation

Work in coordination with Facility Manager/Vendor to ensure that annual maintenance contract are in place and all Maintenance work are carried as per agreed timeline

Store visit to ensure stores adhere to SOPs.

• Cost

Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion footfall etc.

Bi Annual review on assets that are not being utilized by store and ensures reclassification is done and return assets to IT

Facilitates store related asset creation, asset write-off and asset transfer.

Construct, implement, monitor and control the budget and operational costs of all store.

Support the delivery of the shrinkage action plan within the stores

Ensure Store consumables & Maintenance are monitored as per the operating budget plan and ensuring the costs are utilized to achieve the highest cost-benefit outcome.

• ERP, Standards and Supervision

Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.

Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.

Retail Pro – Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc)

Tableau – build and deliver automated reports as per business requirement.

Database update for all online devices in the store such as SATO printer, Pathfinder gun, touch menu and Zebra devices.

Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.

Ensure consistent standards are maintained across all stores through 1 filing system

Creates a clear plan for themselves and delivers short to medium term business priorities. Energizes self to act with pace to deliver high standards on time.

Takes decisions based on a well thought out analysis of complex information and risks.

Actively aligns self and others to the business plan and priorities.

Consistently probes internal and external customer information.

Takes opportunities to improve performance having evaluated the financial impact.

Facilitate Vendor creation and extension

• Business Growth

New development store projects with corporate and principal provided resources. Ensuring compliance and brand requirements.

Work on new initiatives of the business to drive efficiency and productivity in stores

Provide trainings to store team for new system implementation, projects, and new processes

Required Skills to be successful:

• Able to handle Complexity
• Excellent Planning and Organizing Skills
• Attention to Detail
• Highly Numerate
• Product Confident
• Knowledge of SAP an additional advantage

What equips you for the role:

• Bachelor’s degree with a t least 3-5 years retail experience in an operational/administrative role .
• Good knowledge of SAP – PRT system
• Demonstrated ability to work effectively in a multi-national organization
• Analysis and troubleshooting

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.