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Duty Manager – Retail Operations at Abu Dhabi Airport | WHSmith Careers Career Opportunity: Duty Manager – WHSmith, Abu Dhabi Airport

WHSmith, one of the world’s leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

About WHSmith

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

About the Role

The Duty Manager plays a pivotal role in the daily management of WHSmith’s airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Key Responsibilities

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store’s needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store’s objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Required Qualifications and Skills

Bachelor’s degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

Interview Information

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you’re ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.

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**Job Description Summary**
Responsible to develop innovative solutions to deliver Customer outcomes and drive growth while managing company risk/reward Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of product lines and factors that differentiate them in the market
**Job Description**
**Roles and Responsibilities**
**Global Accounts Receivable Leadership**
**Manage the $8B quarterly receivable balance, ensuring alignment with GE Aerospace's guiding principles and operational priorities.**
+ Drive improvements in cash collection timing, forecasting accuracy, and reduction of past dues by partnering with sales, operations, and finance leadership.
+ Lead the Global AR team in executing strategic, global, and cross-functional initiatives to enhance collections processes and customer account management.
**Key Projects and Initiatives**
+ Enhance visibility into receivable data across product lines to support decision-making and operational improvements.
+ Develop and maintain tools to track and report past due metrics, driving accountability and action.
+ Lead forecasting efforts to improve accuracy and alignment with business objectives.
+ Oversee reconciliation of tariffs and ensure accurate data distribution across stakeholders.
+ Manage resolution processes for customer disputes, ensuring timely and effective outcomes.
+ Drive innovation by developing AI models for receivable forecasting to improve accuracy and efficiency.
**Team Leadership**
+ Manage a team of analysts overseeing Safran, APAC, and China regions, providing leadership, coaching, and development opportunities.
+ Develop specialized expertise within the team, ensuring alignment with best practices and quality standards.
+ Monitor performance through standard work and operating rhythms, addressing root causes and driving process improvements across the Invoice-to-Cash cycle.
**Strategic Partnership**
+ Collaborate closely with Safran, managing the cash collection process from the JV partner and ensuring alignment with business objectives.
+ Influence cross-functional stakeholders, communicating complex messages effectively and building consensus to drive results.
**Operational Excellence**
+ Implement lean principles (FLIGHT DECK) to improve processes, address root causes, and enhance training and process improvement opportunities.
+ Monitor and escalate performance drivers, ensuring timely resolution and alignment with operational goals.
**Leadership and Influence**
+ Act as a skilled influencer, communicating difficult or sensitive information effectively and building consensus across teams.
+ Lead small projects with moderate risks and resource requirements, ensuring delivery of measurable outcomes.
+ Develop persuasion skills to influence stakeholders on critical topics within the field.
**Required Qualifications**
+ Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 8 years of experience in Finance).
+ 6+ years of increasing responsibility in Finance or Accounting roles.
+ Deep understanding of billing and collections processes and their interdependencies.
+ Proven ability to drive teams to meet targets while delivering thoughtful leadership.
**Desired Characteristics**
+ Working knowledge of Alteryx, with the ability to create and manage workflows.
+ Strong understanding of Accounts Receivable accounting flows and the entire order-to-cash process.
+ Excellent oral and written communication skills, with strong interpersonal and leadership capabilities.
+ Demonstrated ability to analyze and resolve complex problems effectively.
+ Established skills in leading programs/projects, including documentation, planning, marketing, and execution.
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

• Be primarily responsible for the Risk Department of the local UAE “Exness MENA” entity that is licensed by the UAE Securities and Commodities Authority “SCA” as a Trading Broker of OTC Derivatives and Currencies in the Spot Market. This includes managing Exness MENA risk management outsourcing arrangements with the rest of the Exness Group. You will specify and evaluate potential risks for Exness MENA that may arise from operational factors. You will make suitable decisions for handling them if they arise, observe and report on them, work to avoid them, and review and update the risk management guide according to the financial activity, purposes, and risks of Exness MENA. Your role includes responsibility for the performance of the local company, looking after the interests of its principals, safeguarding the reputation of the local company and the Exness Group, and promoting Exness Group values and culture.

Forex bonuses are published for the informational purpose only, and should not be treated as an invitation or encouragement to invest in Forex trading. Forex trading carries high risks of encountering substantial losses for non-professional investors.

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Job Purpose

Development and implementation of Model Risk Management governance and the validation of credit risk, market risk, liquidity, finance and business models at Dubai Islamic Bank in line with internal policies and regulatory requirements.

Key Responsibilities

• Responsible to conduct robust and comprehensive qualitative and quantitative validation of IFRS 9, PD Ratings/Scorecards, Stress Testing, statistical and deterministic models used in ICAAP/Pilar II and Market and Liquidity Risk models, as well as finance and other business models, in line with the Bank Model Validation Guidelines and the Model Governance Framework and ensuring compliance with regulatory requirements
• Perform data due diligence and data preparation required for the validation of models
• Ensure models are validated within the pre-defined validation frequency. Discuss validation results and validation findings with the different stakeholders, reaching agreements on the remediation process and keeping track of the timeliness and progress of such actions
• Ensure accuracy and completeness of archived validation information (data, codes, working files and related documentation) to allow independent third-party review of the validation work performed
• Provide technical review of the quantitative solutions proposed by the model developer to the model owners in a timely manner
• Coordinate with other quantitative analysts within the Bank to ensure that models and solutions are consistent and in-line with the Bank practices
• Support on the development and maintenance of the Model Risk Management framework covering the Model Governance Framework and related policies, including risk appetite, tiering and other risk policies and other processes regarding to models, in line with applicable regulations and industry best practices
• Support on the development and maintenance of the Model Validation Guidelines
• Ensure that strict governance is followed for adoption and ongoing use of models across the bank – including compliance with the approved policies, procedures, SLAs and regulatory requirements
• Ensure that exceptions, if any, to the process are escalated promptly
• Develop and maintain a Model Inventory and ensure the inventory is complete, accurate, and consistent with the Model Governance Framework
• Develop and maintain the Validation Findings Tracker, covering model related findings coming from internal/external model validation, internal/external audit exercises and from the CBUAE
• Train, develop and upgrade technical skills by identifying self-learning needs to stay up-to-date with the best market practices

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Motor Insurance Retail – Customer Service Operations

Dubai

Job Description

We are looking for a candidate with experience in Motor Insurance and related products to join our customer service operations team at Dubai branch. This role entails supporting the respective supervisor/department head in managing all new business and renewals. The ideal candidate will be responsible for:

• Ensure that customers have competitive quotes according to their requirements.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve new business & renewal targets 

Requirements

• Bachelor's degree or equivalent.
• Sound technical knowledge of insurance products and other aspects of insurance processing.
• Effective communication and people skills.
• Sensible judgement and diligence.
• Experience in handling Microsoft Office Tools and Analytical tools
• Insurance qualifications such as CII/ ACII is an added advantage.

#J-18808-Ljbffr

Motor Insurance Retail – Customer Service Operations

Dubai

Job Description

We are looking for a candidate with experience in Motor Insurance and related products to join our customer service operations team at Dubai branch. This role entails supporting the respective supervisor/department head in managing all new business and renewals. The ideal candidate will be responsible for:

• Ensure that customers have competitive quotes according to their requirements.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve new business & renewal targets

Requirements

• Bachelor's degree or equivalent.
• Sound technical knowledge of insurance products and other aspects of insurance processing.
• Effective communication and people skills.
• Sensible judgement and diligence.
• Experience in handling Microsoft Office Tools and Analytical tools
• Insurance qualifications such as CII/ ACII is an added advantage.

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**Role Overview**
The Portfolio, Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk and portfolio management within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.
**Key Responsibilities**
+ Design, develop, and implement the bank's governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.
+ Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.
+ Develop and maintain a robust control environment for governance and conduct risks.
+ Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.
+ Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.
+ Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.
+ Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.
+ Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.
+ Oversee the tracking and resolution of governance and conduct risk issues and incidents.
+ Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.
+ Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.
+ Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.
+ Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.
+ Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.
+ Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.
**Qualifications**
**Education**
+ Bachelor's degree in Finance, Business Administration, Law, Economics, or a related field.
+ Master's degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.
**Skills & Competencies**
+ **Regulatory Knowledge:** Understanding of banking regulations, corporate governance principles, and conduct risk expectations.
+ **Analytical Skills:** Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.
+ **Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.
+ **Interpersonal Skills:** Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
+ **Strategic Thinking:** Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.
+ **Project Management:** Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.
+ **Integrity:** Unquestionable integrity and ethical standards.
+ **Technical Proficiency:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.
**Reporting Structure**
The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Portfolio Credit Risk Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Credible Challenge, Governance, Monitoring and Evaluation, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Overview

Role Overview

The Portfolio, Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk and portfolio management within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.

Responsibilities

• Design, develop, and implement the bank’s governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.
• Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.
• Develop and maintain a robust control environment for governance and conduct risks.
• Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.
• Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.
• Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.
• Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.
• Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.
• Oversee the tracking and resolution of governance and conduct risk issues and incidents.
• Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.
• Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.
• Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.
• Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.
• Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.
• Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.

Qualifications

Education

• Bachelor’s degree in Finance, Business Administration, Law, Economics, or a related field.
• Master’s degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.

Skills & Competencies

• Regulatory Knowledge: Understanding of banking regulations, corporate governance principles, and conduct risk expectations.
• Analytical Skills: Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.
• Interpersonal Skills: Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
• Strategic Thinking: Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.
• Integrity: Unquestionable integrity and ethical standards.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.

Reporting Structure

The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.

Job Details

• Time Type: Full time
• Job Family Group: Risk Management
• Job Family: Portfolio Credit Risk Management

Most Relevant Skills

• Analytical Thinking
• Credible Challenge
• Governance
• Monitoring and Evaluation
• Policy and Procedure
• Policy and Regulation
• Product Knowledge
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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# For additional information, please review .**Role Overview**The Governance and Conduct Risk Manager will be responsible for developing, implementing, and maintaining a robust framework for governance and conduct risk within the bank. This role ensures adherence to regulatory requirements, internal policies, and best practices, fostering a culture of ethical conduct and sound decision-making across the organization. The manager will work closely with various business lines, legal, compliance, and risk management teams to identify, assess, monitor, and mitigate governance and conduct risks.**Key Responsibilities*** Design, develop, and implement the bank’s governance and conduct risk framework, policies, procedures, and standards in line with regulatory expectations and industry best practices.* Ensure the framework integrates effectively with the overall enterprise risk management (ERM) framework.* Develop and maintain a robust control environment for governance and conduct risks.* Conduct regular risk assessments to identify potential governance and conduct risks inherent in business activities, new products, services, and processes.* Analyze emerging regulatory requirements and industry trends to proactively identify and assess new or evolving governance and conduct risks.* Facilitate workshops and discussions with business units to understand their specific risk profiles and controls.* Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs) related to governance and conduct risk.* Develop and deliver comprehensive reports on governance and conduct risk exposures, control effectiveness, and mitigation activities to senior management, risk committees, and the Board of Directors.* Oversee the tracking and resolution of governance and conduct risk issues and incidents.* Provide expert advice and guidance to business units and support functions on governance and conduct risk matters, including policy interpretation and control implementation.* Develop and implement conduct-related policies (e.g., conflicts of interest, market conduct, data ethics, employee conduct) and ensure their effective communication and adoption.* Develop and deliver training programs to raise awareness and understanding of governance and conduct risk principles, policies, and expected behaviors across the bank.* Champion a strong risk culture and ethical conduct throughout the organization, promoting transparency, accountability, and integrity.* Stay abreast of changes in global and local regulatory landscapes pertaining to governance and conduct risk.* Assist in preparing for and responding to regulatory examinations and requests related to governance and conduct risk.**Qualifications***Education*** Bachelor's degree in Finance, Business Administration, Law, Economics, or a related field.* Master's degree or relevant professional certifications (e.g., FRM, PRM, CAMS, ICA qualifications) are a plus.**Skills & Competencies*** **Regulatory Knowledge:** Understanding of banking regulations, corporate governance principles, and conduct risk expectations.* **Analytical Skills:** Excellent analytical and problem-solving abilities, with a keen eye for detail and the capacity to synthesize complex information.* **Communication:** Exceptional verbal and written communication skills, with the ability to articulate complex risk concepts to diverse audiences, including senior management and regulators.* **Interpersonal Skills:** Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.* **Strategic Thinking:** Ability to think strategically and translate regulatory requirements and risk insights into practical and effective business solutions.* **Project Management:** Proven ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.* **Integrity:** Unquestionable integrity and ethical standards.* **Technical Proficiency:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with GRC (Governance, Risk, and Compliance) software is a plus.**Reporting Structure**The Governance and Conduct Risk Manager will have a direct reporting line to MEA Risk Cluster Head and it will be matrix reporting to UAE Chief Risk Officer.---**Job Family Group:**Risk Management---**Job Family:**Portfolio Credit Risk Management---**Time Type:**Full time---**Most Relevant Skills**Analytical Thinking, Credible Challenge, Governance, Monitoring and Evaluation, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.---**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.---*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.* *View Citi’s and the poster.* #J-18808-Ljbffr