1 044 Retail IT jobs in the United Arab Emirates

Role : Oversee the operations of Aztech retail stores, manage staff, and ensure sales targets are met.

Requirements : Retail management experience, leadership skills, and a customer-focused mindset.

Location : Dubai

Open Positions : 1

Job Category : Manager

Job Type : Full Time

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As a luxury retail leader, you will be responsible for the overall success of our prestigious boutique.

Your key focus will be on building strong relationships with high-net-worth clients through personalized sales experiences and growing the client database.

You will drive commercial results while delivering exceptional client service and fostering a positive team culture.

1. Sales & Business Development
   • Achieve and exceed sales targets, KPIs, and profitability goals by developing strategic plans and coaching your team.
   • Lead elevated sales ceremonies tailored to individual clients' needs and preferences.
   • Pursue new business opportunities through networking events, partnerships, and private clienteling initiatives.
2. Client Relationship Management
   • Develop and maintain a dynamic client database with a focus on VIP clientele.
   • Maintain in-depth knowledge of individual clients' history and preferences to anticipate their needs and drive repeat business.
   • Organize exclusive events and private appointments to strengthen client engagement and loyalty.
   • Inspire and develop a team of sales advisors to deliver an exceptional luxury retail experience.
3. Operations
   • Ensure the boutique operates efficiently, aligning with brand standards in visual merchandising, inventory, and client service protocols.
   • Oversee daily operations including stock management, CRM compliance, and boutique reporting.

We are seeking a proactive and dynamic professional to oversee all key store functions, including sales targets, inventory management, customer service, and membership management.

• Assume leadership role in achieving sales targets.
• Oversee inventory and LDU management processes.
• Provide exceptional customer service and after-sales support.
• Manage membership programs effectively.

• Organize and participate in in-store events.
• Engage with customers through social media channels.
• Coordinate with mall management and support marketing initiatives.

• Prior experience in retail operations is an advantage.
• Strong understanding of electronics and gadgets retail industry.
• Excellent communication and interpersonal skills.

• Opportunity to lead a dynamic team.
• Challenging role in a rapidly growing industry.
• Competitive compensation package.

• Submit your updated CV for consideration.

Candidates based locally will be contacted.

Location : Ras Al Khayma

Experience : 5-10 Years

Title : Retail Manager

Key Deliverables :

1. Multi-Store Operational Oversight

• Supervise all daily activities across the stores managed by TKC including open / close procedures, cleanliness, and customer service.
• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices and service quality across all stores.
• Conduct regular walkthroughs of each outlet to ensure standards, branding, and service delivery are maintained.
• Coordinate with mall management for logistical and operational issues (e.g., maintenance, events, mall promotions, etc.).
• Ensure all stores adhere to legal, safety, and company policies.

2. Staff Management

• Manage and oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers, including first-level grievance handling.
• Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores.
• Act as a key mentor and escalation point for store-level challenges.
• Train staff on emergency protocols, theft prevention, and loss control.
• Evaluate staff performance and recommend promotions, warnings, or terminations.

3. Sales & KPI Achievement

• Set and monitor sales targets (daily, weekly, monthly, quarterly, and annually) for each outlet, ensuring overall store sales targets are met.
• Arrange regular sales meetings with the team to review performance, share updates, and align on targets.
• Analyze sales trends across categories/products and implement strategies to boost footfall and conversion rates.
• Ensure effective execution of promotions, upselling, and cross-selling strategies.
• Conduct competitor analysis and monitor market trends to ensure local relevance.

4. Inventory & Stock Control

• Work with central warehouse or procurement team to manage inventory flow.
• Monitor fast-moving and slow-moving items and optimize stock transfers across stores to maintain availability.
• Ensure all stores conduct regular stock audits and maintain accurate inventory records.

5. Visual Merchandising, Brand Compliance & Marketing

• Ensure brand guidelines are consistently followed in all stores.
• Coordinate seasonal setups, promotional displays, and product placements.
• Conduct random checks to ensure stores are well-presented and brand-compliant.
• Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual merchandising with store teams.
• Coordinate with the Marketing Manager to align social media strategies and campaigns with store operations and business objectives.

6. Customer Experience & Service Quality

• Ensure each store delivers a consistent and high-quality customer service experience.
• Resolve escalated customer complaints across any store.
• Organize customer feedback systems to drive service improvements.

7. Reporting

• Prepare weekly/monthly reports on sales, staffing, stock, customer feedback, and store performance.
• Manage store-level expenses such as petty cash, consumables, overtime, etc.
• Assist in budgeting and ensure cost control without compromising standards.

Job Summary:

The Sales Associate role is a dynamic and engaging position that focuses on delivering exceptional customer service and driving sales growth. This key role involves maintaining high standards of visual merchandising, supporting store operations, and contributing to a positive retail experience.

• Greet customers and provide personalized assistance to meet their needs.
• Convert window shoppers into buyers through proactive engagement and effective product recommendations.
• Promote loyalty programs to encourage repeat business and foster customer retention.
• Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands and products to offer expert suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.
• Ensure a well-groomed and professional appearance at all times.
• Be flexible and available to work extended hours during peak sales periods.
• Maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Communicate effectively with customers regarding product knowledge and promotions.

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till accurately at the start and end of shifts.
• Process payments correctly through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers promptly.
• Maintain vigilance regarding store security and adhere to loss prevention policies.
• Replenish and re-merchandise stock on the sales floor to ensure product availability.

• A bachelor's degree with effective communication and interpersonal skills.
• Previous experience in a sales role is highly desirable.
• Strong knowledge of product inventory and promotions.
• Excellent problem-solving and time management skills.

About Us

Our organization is a global fashion and lifestyle retail conglomerate based in Dubai, UAE. We cater to thousands of customers through our extensive network of stores and brands across four continents.

We strive to create a welcoming and inclusive shopping environment for all customers.

This is a senior leadership position within a fast-paced retail environment. As an ambassador of the Brand, you will take ownership of a Universe and lead a team of Managers, Senior and Expert Client Advisors, and Client Advisors.

You will provide full support to Store Management in building Client relationships and drive the Universe's performance.

Key areas of responsibility include Team Management and Development, Client and Business Development, Selling and Floor Management, and Operations.

• Leadership Experience:
• Proven track record of success in leading high-performing teams.
• Ability to motivate and inspire team members to achieve their goals.
• Client and Business Acumen:
• Strong understanding of client needs and expectations.
• Ability to develop and implement business strategies that drive sales and revenue growth.
• Operational Effectiveness:
• Excellent organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

With a minimum of 5 years' experience in fast-paced retail, the ideal candidate brings strong operational and clienteling expertise, combined with a natural ability to inspire teams and elevate the Client experience.

Arabic language skills are a valuable asset, and they demonstrate genuine curiosity and empathy.

This is a Full Time job based in Dubai Mall.

The company offers a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

Founded in 1924 in Valenza, Italy, Damiani Group is a world-renowned leader in the creation and production of high-end jewelry and luxury watches. With a legacy built on craftsmanship, innovation, and timeless elegance, Damiani has become a symbol of Italian excellence, with over a century of experience in the luxury sector.

The Group includes prestigious brands such as Damiani, Salvini, Rocca, Venini, and Bliss, each contributing to the Group's strong reputation for quality, artistry, and style. The Group operates through an international network of boutiques and partners, with a growing presence in global luxury markets.

Role Overview

As Retail Manager – Middle East, you will be responsible for overseeing and driving the retail operations and business development across the Middle Eastern region – a key strategic area of growth and expansion for Damiani Group. Reporting directly to the International Retail Director, your mission will be to strengthen brand presence, ensure operational excellence, and achieve ambitious sales targets through effective leadership and business acumen.

Key Responsibilities

• Lead and manage Damiani retail operations in the Middle East, ensuring alignment with the Group's standards and values.
• Develop and execute regional retail strategies aimed at growth, profitability, and customer satisfaction.
• Drive store performance by analyzing KPIs, implementing action plans, and continuously optimizing operational processes.
• Supervise and support boutique managers and sales teams, fostering a high-performance culture through training and coaching.
• Work closely with the marketing and visual merchandising teams to ensure brand consistency and an elevated client experience.
• Monitor market trends, competitor activities, and customer insights to identify new opportunities for expansion.
• Contribute to the opening of new stores in the region, including site selection, staffing, and launch coordination.
• Manage budgets and P&L responsibilities for the region.
• Act as a brand ambassador, representing the values and prestige of Damiani in all business relationships.
  
  

• Proven experience (minimum 7–10 years) in retail management within the luxury sector, preferably jewelry or high-end fashion.
• Strong knowledge of the Middle Eastern market, with existing networks and insights into customer behaviors and preferences.
• Excellent leadership, interpersonal, and communication skills.
• Analytical and results-oriented mindset with a strategic vision.
• Fluent in English; Arabic and/or Italian is a plus.
• Willingness to travel within the region and occasionally to the Group's international headquarters.

What would you do while you work with us?

• Assist customers in their journey of selling cars without any hassle
• Responsible to procure good quality cars based on the pricing and achieve monthly targets
• Identity the Seller's key points using the standard Open & Close Ended Qualifying Questions that would help in convincing the customer
• Assist the customer in Closing the deal by using appropriate Trial Closing, Negotiation, Perceived Value increase & Objection Handling Techniques
• Complete the appropriate documentation for the Accepted Offers and coordinate with the operational team until the payment of the customer is done
• Ensuring that all customers receive excellent, courteous, and prompt service until the entire journey with cars24 is done
• Cultivating successful relationships with retail customers.

What are we looking for?

Qualifications:

• Min 2-3 years of experience in automotive industry is a must
• Graduate degree is a must
• Prior experience in buying or selling cars is preferable but not mandatory

What do we offer?

• Competitive remuneration as per current industry standards.
• Benefits as per regional norms.
• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
• An opportunity to work alongside some of the best minds in the industry