115 Retail Operations Lead jobs in the United Arab Emirates

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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We are seeking a highly skilled Operational Excellence Specialist to drive process improvement and optimization within our organization. As an Operational Excellence Specialist, you will play a critical role in ensuring that our operations are efficient, effective, and aligned with our business goals.

Your primary responsibility will be to manage the store improvement plan, focusing on delivering exceptional customer experiences at the lowest possible cost. You will develop a culture of continuous improvement and lean thinking, leading Kaizen activities and training teams to implement Lean Standard Work and SOPs.

You will work closely with Process Owners and stakeholders to identify areas for improvement and develop data-driven solutions using Kaizen PDCA and Six Sigma principles. Your ability to influence through change management and communicate effectively will be essential in driving process excellence across the organization.

• Bachelor's degree with experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel within the UAE.
• Knowledge of change management and continuous improvement methodologies.
• Experience in training and dissemination of improvement practices.

Our inclusive culture empowers employees to deliver exceptional results for our customers. If you have a disability and need workplace accommodations during the application, hiring, interview, or onboarding process, please contact your Recruiter.

This is a full-time position requiring strong organizational and analytical skills. The ideal candidate will have a proven track record of achieving results in operational excellence roles.

As a Digital Transformation Solutions Provider, you will play a pivotal role in helping manufacturers improve efficiency, safety, and decision-making through real-time data, automation, and integrated software tools.

The successful candidate will have the opportunity to lead and oversee the delivery of technical support and maintenance services, supervise a team of engineers and service professionals, and develop proactive maintenance schedules to reduce client downtime.

In this role, you will work closely with clients to tailor support based on their operational needs, monitor performance metrics, and implement continuous improvement initiatives.

• Lead performance management and professional development efforts.
• Foster a collaborative, customer-focused team culture.
• Build trusted relationships with key stakeholders.

Additionally, you will be responsible for maintaining accurate documentation of client interactions and service activities, providing regular reports on service delivery and customer satisfaction, and using CRM and service platforms to monitor progress and track KPIs.

Requirements include a Bachelor's degree in Engineering or a related discipline, 10+ years of experience in customer service or maintenance management within a digital, technical, or industrial environment, strong team leadership and communication skills, proficiency in CRM and maintenance software, and fluency in English; Arabic is strongly preferred.

Key Responsibilities:

• Act as the primary point of contact for post-sale client issues.
• Anticipate and resolve client concerns to support retention.
• Maintain high service standards and ensure timely issue resolution.

The Operations Manager is responsible for overseeing the daily operations of a mortgage brokerage company, ensuring efficiency, compliance, and exceptional service delivery.

This role requires a detail-oriented and strategic thinker who can manage multiple tasks, streamline processes, and lead a team to achieve operational excellence.

• Manage and supervise daily operations, ensuring all processes run smoothly and efficiently.
• Implement and maintain operational policies and procedures to enhance productivity and compliance.
• Monitor and analyze operational performance, identifying areas for improvement.

• Lead, mentor, and develop a team of operational and sales professionals, fostering a positive and collaborative work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate ongoing training and professional development opportunities for staff.

• Ensure all operations comply with industry regulations, company policies, and best practices.
• Stay updated on regulatory changes and implement necessary adjustments to maintain compliance.
• Oversee risk management strategies, identifying and mitigating potential risks.

• Work closely with the sales and quality assurance teams to ensure a seamless client experience.
• Address and resolve client issues and concerns promptly and professionally.
• Maintain strong relationships with clients, bankers, and other stakeholders.

• Prepare cases with the support of quality assurance team and review them, updating the pipeline. Complicated cases will be handled extra.
• Submit weekly/monthly reports on case statuses to management.
• Monitor property valuation cases and propose solutions if valuations are lower than expected.
• Keep track of MOU and Final Offer Letter expiry dates from banks.

• Bachelor's degree in Business Administration, Finance, or a related field (MBA preferred).
• Minimum 5 years of experience in operations management, with experience in mortgage or financial services being essential.
• Strong knowledge of mortgage industry regulations and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational software and tools.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to work in a fast-paced environment and manage multiple priorities.

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor's degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company's growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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We are seeking a highly skilled and motivated Operations Associate to join our team.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring operational excellence.

• Diligently complete assigned tasks with minimal errors.
• Meet tight timelines for document submission.
• Monitor and ensure agreed Key Performance Indicators (KPIs) for documentation are met.

• Cultivate a customer-centric mindset.
• Develop effective and clear communication skills.
• Evaluate and improve stakeholder management techniques.
• Enhance coordinating and follow-up skills across multiple stakeholders.
• Improve proactive and time management abilities.

• Proficient in Excel and PowerPoint.
• Familiarity with Outlook and MS Teams.
• Prior experience with SAP is advantageous.

• Bachelor's degree from an accredited institution.

• Fluency in English.

As a Senior Auditor, you will play a pivotal role in driving organizational excellence. The modern banking landscape demands meticulous controls and processes to ensure seamless operations.

The primary focus of this position is to conduct thorough assessments of existing systems, processes, and procedures, identifying areas for improvement and developing actionable recommendations.

• Evaluate the effectiveness of existing controls and implement strategies for enhancement.
• Collaborate with stakeholders to identify key process gaps and develop targeted solutions.
• Develop and maintain robust internal controls to mitigate risks and optimize operational efficiency.

• Conduct independent audits to assess compliance with established standards and regulations.
• Review and analyze data to identify trends and opportunities for improvement.
• Develop and present findings to senior management, highlighting areas for enhanced controls and processes.

This role offers an exciting opportunity to grow professionally, working closely with our experienced team to drive business growth through optimized processes and strategic decision-making.

Audit experience is essential for this role. Strong analytical skills and attention to detail are also highly valued.

We are seeking a seasoned Operational Excellence Specialist capable of driving process improvements and optimizing business workflows across multiple sectors.

The ideal candidate will possess in-depth knowledge of business operations, be able to identify inefficiencies, and recommend solutions to enhance operational performance, reduce costs, and boost revenue.

Investigation Specialist Job Description

We are seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across our fulfillment centers.

The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met.

Key Responsibilities:

• Provide timely resolution to issues in hand by researching, querying internal tools, and making real-time decisions.
• Analyze data to understand requirements and notice trends.
• Drive seller experience without compromising on time.

Requirements:

• Bachelor's degree in a quantitative or technical field such as computer science, engineering, or statistics.
• Experience with Excel and SQL.
• Minimum 2 years of experience in Operations.

About the Team:

Our team is responsible for providing a hassle-free and smooth inbounding experience to all sellers and vendors across our fulfillment centers.

Benefits:

• Inclusive culture that empowers Amazonians to deliver the best results for our customers.

What We Offer:

A chance to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company.