655 Retail jobs in Bur Dubai

Overview Of The Role

The role of Driver at Al Futtaim Watches & Jewellery involves managing stock movements between the head office, showrooms, and warehouses. Success in this role requires punctual delivery of goods, conducting regular vehicle safety inspections, and familiarizing yourself with routes to ensure timely deliveries. The position requires flexibility and adherence to company policies to maintain a smooth logistics operation.

• Deliver products to various locations as required.
• Conduct daily safety inspections of vehicles to ensure they are roadworthy.
• Drive various types of vehicles as required by the company.
• Deliver goods and equipment on time to the specified destinations.
• Familiarize and navigate efficiently through all roads and routes within the state.
• Handle all in-store work, including the transfer of goods between locations.
• Carry out online home deliveries consistently for e-commerce orders.
• Ensure punctual and safe transport of goods at all times.

• Be punctual while handling stocks to ensure accurate collection and deliveries.
• Conduct timely pickups and deliveries of goods reliably.
• Execute all stock transfers accurately and dependably.
• Maintain discipline by recording all details in the log book diligently.
• Take care of company assets, including maintaining the vehicle and performing timely services.
• Follow daily delivery schedules strictly to guarantee completion.

• Excellent time management and punctuality.
• Good verbal communication skills.
• Ability to conduct vehicle inspections and basic maintenance.
• Capability to perform tasks involving some heavy lifting.

• High School Degree or equivalent.
• 1-2 years of experience in retail or logistics, preferably involving driving responsibilities.
• Proven ability to operate various vehicles and perform reliable deliveries.
• Familiarity with local routes and traffic regulations.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

As the Financial Control Manager in Al Futtaim Retail Head Office, you will lead Central Retail Controlling tasks while complying with organization’s policies and procedures and ensuring necessary checks and balances to mitigate risks.

• Ensure compliance with Transfer pricing transactions, Balance Sheet / High Risk Accounts review considering multiple Inter-Company Transactions which are in conjunction with Finance Controls along with weekly / Monthly Reporting in line with Organization requirements.
• Ensure Intercompany transactions comply with the Group Policies & accepted + Settled on a timely basis
• Contribute to the Improvement, Identify Accounting & Financial issues & suggest timely solutions within the team & cross function with an aim to standardize accounting process (FSSC, O2C, Group Tax, Group Finance, P&C etc)
• Lead, monitor & establish SLAs across Retail Brands including Cost Allocations, Loyalty Program Management, Revenue Recognition – Budget Vs. Actuals / True Ups, Accruals & Breakage Management
• Facilitate & Reduce delays in issuance of Store Turnover Audits / Certification across MENA & SEA Retail stores from external Auditors
• Establish, monitor, & facilitate decision making w.r.t Insurance coverage taken for entire Retail Group along with timely premium negotiations & Claims recoverability
• Proper implementation and ongoing compliance with IFRS 16 accounting standards for lease accounting & PPE
• Manage, monitor, & oversee the company's lease portfolio, ensuring that all lease transactions are accounted for in accordance with IFRS 16, & providing timely financial reporting and analysis
• Tracking & monitoring Promotions & Gift Vouchers issued across Retail environment
• Ensure compliance with UAE’s corporate income tax regulations, including preparation & documentation, and any other required filings. Assist in tax planning activities, including identifying opportunities for tax optimization, minimizing liabilities, and ensuring compliance with applicable tax laws & regulations.
• Prepare & lead presentations with cross team / functional stakeholders on monthly & adhoc basis
• Petty Cash management for Retail Divisional Office with monthly & annual reporting
• Collaborate & lead discussions with external & internal auditors during audits, ensuring that all information is accurately reported & compliant with IFRS / Policy requirements

• Bachelor’s degree in Finance, Accounting, or related field
• 5+ years’ experience in financial controlling or audit, preferably in retail.
• Strong knowledge of IFRS (especially IFRS 16), transfer pricing, and UAE tax compliance.
• Excellent analytical, communication, and leadership skills.
• Proficient in financial reporting and ERP systems.
• Detail-oriented, proactive, and able to work cross-functionally.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a fair and inclusive work environment and welcome applications from diverse candidates.

One of the region's most respected family groups, known for shaping retail and lifestyle experiences across diverse global brands. It offers the scale, stability, and influence to drive meaningful change while staying agile and forward-looking.

• Define and deliver the customer experience strategy across retail and lifestyle brands
• Manage end-to-end customer journeys across digital and physical touchpoints
• Drive customer insights, analytics and feedback programs to inform decisions
• Create cross-functional initiatives with commercial, digital and operations teams
• Operate customer intelligence and service functions to ensure excellence
• Run CX governance frameworks and track KPIs for continuous improvement
• Lead, inspire, and develop a high-performing customer experience team
• Deliver innovation and best practices that enhance satisfaction and business impact

• 20+ years of experience in customer experience strategy, design and continuous improvement
• Proven success in leading cross-functional CX initiatives, managing change and delivering measurable results
• Deep expertise in customer experience across both digital and physical touchpoints
• Exceptional leadership, communication and change management capabilities
• Demonstrated success in building, scaling and inspiring customer-centric teams
• Skilled in presenting to senior stakeholders and influencing decisions at the highest levels
• Strong commercial acumen with ability to align CX strategy to business growth and ROI
• Experience managing customer service operations, including contact centres and third-party partners
• Adept at embedding customer-first culture across complex multi-brand organisations
• Resilient, agile and adaptable; able to thrive in fast-paced and evolving environments

Du bist organisiert, dabei sehr präzise, kommunikativ, umsetzungsstark und verstehst hast Erfahrung mit Shopify? Du bist motiviert und bereit alles zu geben?

Dann suchen wir genau DICH als: (Junior) E-Commerce Manager (w/m/d)

Wir sind das Team der NETSHAKE , einer der führenden Shopify Plus Dienstleistern im deutschsprachigen Raum und wir gehen die Dinge etwas anders an, denn wir suchen die Allerbesten - Menschen, die zu ihrer Arbeit stehen und für die "gut genug" nicht das Ziel ist, sondern der Mindeststandard - deshalb kann auch nicht jeder bei uns arbeiten!

Unser Team entwickelt und betreut Onlineshops für Startups, mittelständische Unternehmen und richtig große Brands. Wir arbeiten vollständig remote und haben uns von konventionellen Bürostrukturen verabschiedet. Stattdessen leben wir eine Kultur der Offenheit und Ehrlichkeit , die zu Transparenz, Mitbestimmung und Freiheit führt und innovativen Ideen Freiräume gibt. Wir entwickeln uns weiter, haben unsere Vision klar vor Augen und bewältigen jede Herausforderung, um unserem Ziel näher zu kommen! Better E-Commerce!

Wir behandeln unser Team genauso, wie wir auch unsere Kunden behandeln: Weil wir die besten Ergebnisse bieten, arbeiten wir nur mit den besten Leuten und Unternehmen zusammen.

• In deiner Rolle wirst du Shopify-Shops von Grund auf professionell aufbauen und bis zum erfolgreichen Launch begleiten, einschließlich der Migration bestehender Shops auf die Shopify-Plattform, um einen nahtlosen und hochwertigen Übergang zu gewährleisten.
• Du führst eigenständig Workshops mit unseren Kunden (werdende oder kleinere Händler) zu ihrem Onlineshopprojekt durch; diese bereitest Du eigenverantwortlich vor und nach.
• Du dokumentierst Kundenfortschritte genau – auch hältst du Arbeitsabläufe, Richtlinien und Prozesse in jedem Kundenprojekt schriftlich fest und aktualisierst Dokumentationen regelmäßig.
• Du führst Shopanalysen durch und leitest aktiv Maßnahmen zur Shop- und CRM Optimierung ein – auch die gelegentliche Shoperstellung erledigst Du.
• Du planst und pflegst in Abstimmung mit Deinem Team Sprints und kümmerst dich um die Einhaltung aller Due dates im Sprint sowie ein aufgeräumtes und gut priorisiertes Taskmanagement.
• Du kümmerst Dich um das Datenmanagement und hältst Kundenordner stets aktuell gepflegt.
• Du unterstützt das Sales-Team bei aufkommenden Shopify Fragen im Low-Code Bereich.

• Du kennst dich sehr gut mit Shopify aus und bist im E-Commerce Universum zuhause.
• Ein gutes technisches Verständnis und grundlegende Kenntnisse in HTML/CSS/JavaScript und Liquid kannst Du problemlos einsetzen.
• Du bringst Führungsskills mit, kannst Kunden an die Hand nehmen und durch ihr Projekt führen – dabei kommunizierst Du wertschätzend, empathisch, aber sehr klar und gibst unseren Kunden jederzeit das Gefühl gut aufgehoben zu sein.
• Du bist extrem detailverliebt und bringst Geduld für die Vor- und Nachbereitung von Workshops, die Datenpflege sowie Freude an Dokumentationen und dem Nachhalten von Prozessen mit – hierbei überblickst Du komplexe Sachverhalte problemlos und kannst diese auf das Wesentliche herunterbrechen.
• Selbstorganisiert und eigenverantwortlich zu arbeiten ist für Dich selbstverständlich – Dein Zeitmanagement ist perfekt!
• Deine Rechtschreibung sowie Dein mündliches und schriftliches Ausdrucksvermögen sind einwandfrei – Du hast viel Erfahrung im Umgang mit Kunden.
• Du bist absolut lösungsorientiert und siehst Herausforderungen immer als Chancen, die Dich motivieren – im Problemlösen bist Du kreativ und teamorientiert.

• Die Möglichkeit Teil einer führenden Shopify Plus Agentur zu werden und unser starkes Wachstum aktiv mitzugestalten - dadurch entstehen karriereprägende Chancen für DICH!
• Ein dynamisches Umfeld , in dem der Feedback-Zyklus in Stunden statt in Wochen gemessen wird!
• Deine Ideen werden gehört und ernst genommen - wir freuen uns wenn du deinen Bereich gestaltest.
• Intensive Schulungen zu Shopify, Shopify Plus, dem Aufbau von Onlineshops und Co.
• Ein hohes Maß an Eigenverantwortung von Beginn an und eine steile Lernkurve.
• Ein tolles Team , dass Dir immer den Rücken stärkt und ein dauerhaftes sowie loyales berufliches Zuhause.
• Eine attraktive Vergütung .

Klingt das gut? Dann bewirb Dich jetzt! Am besten mit einer Videobewerbung oder jetzt direkt online. Wir freuen uns DICH kennenzulernen!

Ein paar letzte Worte:

Du suchst nach einem easy Job und erwartest leichte Arbeit? Dann solltest Du Dich besser nicht bei uns bewerben! Denn Eigenverantwortung und Engagement sind unsere wichtigsten Werte. Wir lieben es wenn Menschen ihre Ideen einbringen und sich für Leistung und Weiterentwicklung in einem Umfeld mit Spitzenkräften interessieren! Wenn sich all das für Dich gut anhört, bist Du bei uns herzlich willkommen!

Also: Let’s go!

Location: Onsite(Dubai)

Duration: 6 months+ extendable

Start Date: ASAP

The role of a Retail COE Lead in the Retail industry is pivotal in ensuring the smooth operation and optimal performance of implemented systems like SAP S4 ERP during the critical post-implementation phase.

• Ensuring System Stability: The primary purpose of the Retail COE Lead is to ensure system stability after the implementation of the ERP system. They monitor system performance, troubleshoot issues, and ensure that the system is functioning as per the business requirements.

• Coordinating Support: The Retail COE Lead coordinates with various teams to provide the necessary support to end-users. They work closely with technical and functional teams to resolve any system issues promptly and minimize downtime.

• Training and Guidance: The Retail COE Lead plays a key role in training end-users on the new system. They provide guidance on how to use the system effectively, addressing any queries or concerns that users may have.

• Stakeholder Communication: The Retail COE Lead is responsible for communicating with various stakeholders, including management, end-users, and vendors. They provide regular updates on system performance, issues, and resolutions, ensuring all parties are kept informed.

• Continuous Improvement: The Retail COE Lead is also tasked with identifying opportunities for system improvement. They gather feedback from end-users and analyse system performance to suggest improvements and enhancements.

• Change Management: The Retail COE Lead plays a crucial role in managing changes to the system during the Retail COE phase. They assess the impact of changes, plan their implementation, and ensure they are carried out smoothly.

• In the Retail industry, these responsibilities are particularly important due to the high volume of transactions, the need for real-time data, and the critical role of customer satisfaction in these sectors. The Retail COE Lead, therefore, plays a key role in ensuring the successful operation of the ERP system post-implementation.

• Stakeholder Engagement: Collaborate with senior executives and key stakeholders to understand their needs, challenges, and priorities. Build strong relationships and serve as a trusted advisor. Present findings, recommendations, and insights to stakeholders and gain buy-in for CoE initiatives.

• Knowledge Sharing: Promote knowledge sharing and collaboration within the organization. Facilitate workshops, training sessions, and communities of practice to share expertise, best practices, and lessons learned across teams and departments.

• Continuous Improvement: Identify opportunities for process improvement, efficiency gains, and innovation within the CoE and the wider organization. Foster a culture of continuous improvement and drive initiatives to enhance the effectiveness and impact of the CoE.

Definition of Success

• Expertise and Knowledge

• Collaboration and Relationship building

• Cost Optimization (Resource, Project, Licenses, and others)

• Integration of business processes and Lower attrition

• Standardization of business operations

• Real-time operations support and availability of management reports

• Proactive Contingency plans preparation

• No disruption to business operations

Other Context:

• Implementer with demonstrated abilities in the management of project implementation for streamlining business user operations and business transformation programs.

• Rich experience of working as both User community and Implementer, thereby understanding pain areas quickly and formulating team setups and ramp-ups accordingly with a blend of expertise in business functional knowledge and large program governance

• Mentoring & developing individuals towards building productive and exceptional teams and as well as forming cohesive team environments

• Perform functional and technical assessments, design, development, testing, troubleshooting activities, and change management in support of complex software and hardware systems comprised of many technical components.

• Apply broad technical knowledge and operate interdependently in ambiguous situations across functional business areas.

• Achieves value creation objectives by contributing information and recommendations to strategic plans and reviews; determining program improvements/new projects; helping in selling new opportunities.

Functional Competencies:

• Domain Expertise: The Retail COE Lead should have a thorough understanding of the P2P and R2R processes in SAP S/4 HANA. This involves knowledge of procurement, accounting, and sales processes, and how they are integrated within the SAP S4 ERP system.

• SAP S4 ERP Functional Knowledge: The Retail COE Lead should be well-versed with the functional aspects of SAP S4 ERP related to P2P and R2R. They should understand how these processes are configured in the system and be able to troubleshoot any functional issues that may arise.

• Process Improvement: The Retail COE Lead should be able to identify opportunities for process improvement within the P2P, R2R, and O2C processes. They should be able to recommend changes to enhance efficiency and effectiveness.

• Stakeholder Management: The Retail COE Lead should have the ability to effectively manage relationships with various stakeholders, including end-users, management, and external vendors. They should be able to communicate effectively with these stakeholders to address any concerns and ensure smooth operation of the P2P, R2R, and O2C processes.

• Training and Support: The Retail COE Lead should be able to provide training and support to end-users. They should be able to explain the functionality of the SAP S4 ERP system and assist users with any issues they may encounter.

• Change Management: The Retail COE Lead should be able to manage changes to the P2P, R2R, and O2C processes within the SAP S4 ERP system. This involves understanding the impact of changes on the business and ensuring they are implemented smoothly.

Technical Competencies:

• SAP S4 ERP Knowledge: The Retail COE Lead should have a deep understanding of SAP S4 ERP and its modules across P2P, R2R and O2C. This includes knowledge of how different modules interact with each other and the ability to troubleshoot any issues that may arise.

• Technical Skills: The Retail COE Lead should have strong technical skills and be proficient in various SAP technologies. This includes ABAP (Advanced Business Application Programming), HANA (High-Performance Analytic Appliance), and Fiori.

• Data Analysis: The ability to analyse data is crucial. The Retail COE Lead should be able to identify trends and patterns in data that may indicate potential issues.

• Problem-Solving: The Retail COE Lead should have strong problem-solving skills to address and resolve any issues that may arise during the Retail COE phase.

• Project Management: Project management skills are important for a Retail COE Lead. They should be able to manage resources, timelines, and risks effectively.

• Communication Skills: As the Retail COE Lead will be interacting with various stakeholders, strong communication skills are essential. They should be able to effectively communicate technical information to non-technical stakeholders.

• Change Management: The Retail COE Lead should be familiar with change management processes, as they will be responsible for managing changes to the SAP system during the Retail COE phase.

Personal characteristics:

• Good team leader/player who shares knowledge to support and provide direction to the team.

• Dependable, result-oriented individual and a good team player who is very easy to work with.

• Possesses a great deal of business process knowledge coupled with good acumen and business user orientation to deliver optimum IT solutions.

Required Background:

• Master’s degree preferred (especially in Finance / Business Management)

• Minimum 14+ years of experience in SAP S/4 HANA technology

• SAP S/4 HANA Implementation and Application Support/Operations Experience

• Strong communication skills and capable of interacting both orally and in writing with executive management, team members, business, and technology professionals.

• Have a background in business and technical requirements analysis, documentation, testing and integration methodologies & development.

• Strong attention to deadlines and budgetary guidelines

• Analytical, critical thinking, and problem-solving skills

• Decision-making and leadership skills

• Strong presentation skills

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a trusted partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has built a curated portfolio of over 10 owned brands and has expanded its distribution and marketing expertise to support more than 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre .

At Chalhoub Group, every step is taken with purpose—to turn luxury dreams into reality, bridge cultures, and craft unforgettable experiences for our consumers. Through continuous reinvention, a commitment to innovation, and the adoption of emerging technologies, the Group is actively shaping the future of luxury retail. Today, we deliver seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Driving this journey is The Greenhouse —our innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Our people-at-heart culture is rooted in diversity, equity, and inclusion, and thrives on future-forward thinking. With over 16,000 talented professionals across eight countries in the Middle East and a growing presence in LATAM, Chalhoub Group has earned the Great Place to Work certification in several markets—testament to our commitment to creating a workplace where people flourish.

Sustainability sits at the heart of our strategy. We’re proud to be a member of the United Nations Global Compact , a signatory of the Women’s Empowerment Principles , and to have pledged to achieve Net Zero by 2040 —reinforcing our dedication to people, partners, and the planet.

Location: D3
Duration: 1 Week
Dates: 7–11 July

Are you a high school student curious about the world of luxury fashion and retail? This 1-week internship is designed to offer you a behind-the-scenes look into the dynamic and ever-evolving luxury retail industry.

Through guided experiences, job shadowing, and interactive sessions, you’ll explore the departments that power our business—from front-of-house retail operations to core functions such as Marketing, Merchandising, Customer Experience, Supply Chain, and Human Resources.

• An introduction to the luxury retail industry
• Store visits and shadowing on the retail floor
• Insights into various corporate departments
• Interactive Q&A sessions with industry professionals
• Career path guidance and skills-building workshops

• High school students (ages 15–18)
• Curious, enthusiastic, and eager to learn
• Interested in exploring careers in fashion, retail, or business

• Real-world exposure to a leading luxury retail group
• A deeper understanding of how cross-functional teams work together
• A certificate of participation upon completion

Role : Oversee the operations of Aztech retail stores, manage staff, and ensure sales targets are met.

Requirements : Retail management experience, leadership skills, and a customer-focused mindset.

Location : Dubai

Open Positions : 1

Job Category : Manager

Job Type : Full Time

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Business Development Manager (Retail) page is loaded Business Development Manager (Retail) Apply locations Dubai, United Arab Emirates time type Full time posted on Posted Today job requisition id

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management and fintech, offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise that’s both broad and unique. And our welcoming, respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton is looking for a Business Development Manager (Retail) based out of Dubai to focus on clients in Greece and Cyprus. This position will be an integral member of our Sales team at Franklin Templeton (FT). Together with the Head of Retail – GEM & Africa, you’ll execute the sales strategy to support and grow the business through financial intermediaries within Greece and Cyprus. You’ll develop a thorough understanding of FT products and processes to service the needs of Advisors by maintaining regular contact with them through one-on-one meetings, presentations, telephone, e-mail and conference calls. Ability to articulate organizational updates, investment processes, investment themes and global market events to the intermediaries/distributors. Also ensuring that all Advisors in the territory receive appropriate coverage through execution of the Sales Plan, regular team meetings to review progress and review of the Advisor database.

What are the ongoing responsibilities of this position?

• Achieve gross and net sales targets through distributors/intermediaries in Greece and Cyprus. Building relationships with existing clients across multiple distribution channels and platforms including regional banks, international banks, insurance companies, IFAs & identifying prospects

• Understand the client’s asset mix, key decision makers as well as business trends. Uncovering opportunities and positioning FT solutions appropriately. Proactively manage day to day client requests and coordinate with fund managers, analysts, and senior members on client requests

• Provide senior management with in-depth insights into key relationships across the region. This includes preparing briefing materials, maintaining updated relationship maps, and coordinating regular engagement meetings with senior stakeholders and C suite across our partners

• Follow our sales process and pursue a comprehensive sales coverage model for all assigned relationships. Ensuring effective infiltration & distribution of the product/service/offering through the appropriate channels

• Interact with clients to provide monthly reports on funds and ad hoc account updates with the support of the servicing team where required

• Provide market updates, presentations on products, and FT Academy training courses for our distributor, plan events and execute sales campaigns and dynamically involve clients on major initiatives (seminars, events, surveys)

• Be transparent & foster a positive work environment. Work well within a team environment. Active involvement in business planning, marketing strategy, and commercial negotiations

• Harness the expertise of our internal specialists (e.g. portfolio management, IPM’s, product, research, etc.) in client conversations. Attend internal PM calls and WBT trainings to enhance product/industry knowledge and personal development

• Liaise and coordinate with client servicing, marketing, legal, compliance, business administration group & RFP team for new & existing business

• Plan and successfully execute road shows across distributors in the region

What qualifications, skills and experience would help someone to be successful?

• Bachelor’s degree, preferably in a finance related discipline. MBA, CFA, CAIA will be beneficial

• At least 10 years of relevant work experience in asset management/sales

• Strong knowledge of financial products & global macro environment

• Greek speaker is required with excellent English; Dubai based with the flexibility to travel periodically to assigned territory and our regional office

• Possess excellent communication and presentation skills; ability to interact across all levels, foster and strengthen successful relationships with stakeholders

• Ability to analyze, understand & monitor the developments in the asset management industry

• Results driven, works through obstacles and maintains accountability

• Works with integrity, manages deliverables well and acts as a company advocate

#MID_SENIOR_LEVEL

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

We are committed to fostering a respectful, safe and inclusive environment for all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other status protected by federal, state or local law, ordinance or regulation.

If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Food Department Manager / Duty Manager | Retail | M&S | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Duty Manager is responsible for overseeing daily operations, ensuring customer service excellence, efficient stock management, and compliance with company procedures and legal requirements. They lead and motivate department staff, manage store operations including openings and closings, and handle cash reconciliation. Duty Managers collaborate with the Operations Team Lead to optimize sales and operational efficiency. Success in this role is reflected in exceeding sales targets, fostering team engagement, and maintaining high customer satisfaction.

• Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
• Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with skills and knowledge.
• Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
• Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
• Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
• Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
• Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.

• Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
• Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
• Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.

• Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
• Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
• Monitor and implement the replenishment app, ensuring stock is replenished to maintain availability on the sales floor.
• Conduct regular gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.

• Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
• Ensure the department is compliant with all Trading Safety, legal, and health & safety regulations.
• Regularly review and communicate SOPs to the team, ensuring policies are consistently followed and best practices are adhered to.

• Work with the store leadership team to set and achieve sales targets, continually driving the department's performance.
• Analyse sales data to identify trends, opportunities, and areas for improvement.
• Develop action plans to maximize sales and profitability.
• Optimize staffing levels based on sales floor traffic and customer demand.

• Conduct weekly walks with the VM team to review store displays, merchandising strategies, and product placement.
• Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.

Required Skills To Be Successful:

• Ability to lead and motivate a team with strong communication and interpersonal skills.
• Commitment to delivering outstanding customer service.
• Ability to work effectively under pressure, handle challenging situations, and multitask.
• Analytical skills to review performance reports and take proactive commercial actions.

What Qualifies You For The Role:

• Proven experience in retail management or a leadership role, preferably with exposure to Clothing, Food, or Cafe operations.
• Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
• Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, especially regarding Trading Safety and health regulations.
• Excellent leadership and team management skills, capable of motivating and engaging staff.

We are an equal opportunities employer and welcome applications from all qualified candidates.