1 145 Retention Specialist jobs in the United Arab Emirates

The International Schools Partnership is seeking a dynamic Regional Retention Manager to join their team in this exciting role.

The successful candidate will be based in the central office in Dubai and will report to the Regional Head of Admissions. They will oversee schools in Dubai, Abu Dhabi, and Qatar, focusing on student retention by implementing effective strategies for enhanced satisfaction.

The Regional Retention Manager will build collaborative relationships with school senior leadership teams and parents through engaging initiatives fostering overall growth and student retention rates.

Key Responsibilities:

• School Engagement: Collaborate with Senior Leadership to cultivate strong relationships with schools and align retention objectives with their overall strategy and vision.
• Parent Engagement Initiatives: Develop and execute parent engagement initiatives to foster strong relationships between schools and parents, including regular meetings, workshops, and interactive sessions.
• Develop and Implement Retention Strategies: Devise and execute comprehensive retention strategies tailored to each school's unique requirements, collaborating with school administrators and staff to identify areas for improvement.

Required Skills and Qualifications:

• Education: Bachelor's degree in Education, Business Administration, or a related field; a Master's degree is an advantage.
• Experience: Proven experience in an academic leadership or similar role, ideally within a school environment.
• Relationship Building: Ability to build trust and credibility with a diverse parent community and other key stakeholders.
• Communication: Exceptional communication and interpersonal skills, with fluency in English and Arabic being a desirable asset.
• Mindset: Proactive, strategic mindset focused on community building and relationship management with the drive to achieve ambitious goals.
• Analytical Skills: Data-driven and analytical approach to assessing feedback and identifying opportunities for improvement.

Job Summary:

We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role you will be responsible for delivering highquality support while focusing on user retention churn prevention and longterm customer satisfaction. You will work closely with customers to resolve issues educate them on our platform and services and provide proactive engagement to maximize their success.

Key Responsibilities:

• Engage with atrisk users to understand concerns resolve issues and retain them on the platform
• Deliver excellent support across email chat and phone channels
• Troubleshoot and resolve user issues related to accounts transactions and wallet access
• Educate users on crypto fundamentals platform features and safe practices
• Identify upsell and crosssell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product marketing and development teams to improve user experience
• Handle sensitive cases with professionalism especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

Requirements:

• 13 years of experience in customer support ideally in fintech crypto or SaaS
• Strong communication and interpersonal skills
• Customerfirst mindset with a focus on proactive problemsolving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools (e.g. Zendesk Intercom Salesforce)
• Comfortable working in a fastpaced remotefriendly environment
• Knowledge of crypto wallets exchanges DeFi or trading platforms is a strong plus
• Multilingual capabilities are a plus

Why Work for Us:

At Bitunix we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits opportunities for career growth and development and a dynamic and innovative culture. By joining our team you will have the opportunity to be a part of a rapidly growing company in the exciting and everevolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative we would love to hear from you. Apply now and become a part of our dynamic and innovative team

Job Summary:

We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role you will be responsible for delivering highquality support while focusing on user retention churn prevention and longterm customer satisfaction. You will work closely with customers to resolve issues educate them on our platform and services and provide proactive engagement to maximize their success.

Key Responsibilities:

• Engage with atrisk users to understand concerns resolve issues and retain them on the platform
• Deliver excellent support across email chat and phone channels
• Troubleshoot and resolve user issues related to accounts transactions and wallet access
• Educate users on crypto fundamentals platform features and safe practices
• Identify upsell and crosssell opportunities that align with user needs
• Analyze user behavior and feedback to flag churn risks and improve retention strategies
• Support KYC/AML onboarding processes in collaboration with compliance teams
• Work with product marketing and development teams to improve user experience
• Handle sensitive cases with professionalism especially during market or platform volatility
• Maintain accurate records of customer interactions in CRM and support systems

Requirements:

• 13 years of experience in customer support ideally in fintech crypto or SaaS
• Strong communication and interpersonal skills
• Customerfirst mindset with a focus on proactive problemsolving
• Ability to understand and explain blockchain/crypto concepts in simple terms
• Familiarity with customer support tools (e.g. Zendesk Intercom Salesforce)
• Comfortable working in a fastpaced remotefriendly environment
• Knowledge of crypto wallets exchanges DeFi or trading platforms is a strong plus
• Multilingual capabilities are a plus

Why Work for Us:

At Bitunix we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits opportunities for career growth and development and a dynamic and innovative culture. By joining our team you will have the opportunity to be a part of a rapidly growing company in the exciting and everevolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative we would love to hear from you. Apply now and become a part of our dynamic and innovative team!

We are seeking a skilled Customer Retention Strategist to develop and execute comprehensive strategies that drive customer acquisition, retention, and lifetime value.

• Develop a customer-centric approach by leveraging CRM analytics, identifying customer behavior trends, and implementing personalized engagement strategies.
• Monitor industry trends and competitors to ensure CRM initiatives remain innovative and effective.
• Oversee the collection and analysis of customer data to uncover key trends, preferences, and behaviors.
• Utilize data analytics tools to generate insights that inform marketing strategy and decision-making.

Key Responsibilities:

1. Enhance customer engagement through optimized CRM tool usage.
2. Streamline player touchpoints across the customer journey, ensuring a seamless experience from registration to retention.
3. Craft personalized communications to deepen customer engagement.
4. Evaluate loyalty programs and marketing campaigns, adjusting strategies for maximum impact.
5. Promote a culture of collaboration, innovation, and continuous improvement within the team.
6. Set clear performance goals and provide regular coaching and feedback.
7. Ensure team members have the tools, training, and resources needed for success.

Requirements:

• Bachelor's degree in Marketing, Business Administration, Data Science, or a related field; master's degree preferred.
• Minimum of 5 years of experience in CRM, marketing, or a related field. Previous leadership role a plus.
• Proven record of developing and executing successful CRM strategies in the gaming or hospitality industry.
• Strong analytical skills with experience in data analysis, segmentation, and predictive modelling.
• Proficiency in CRM software and data analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and translate insights into actionable plans.
• Knowledge of data privacy regulations and compliance requirements.

This is an exceptional opportunity for a strategic thinker who can drive business growth through customer retention.

This position requires a meticulous individual to manage and collect customer documents, process loan requests, and utilize retention tools to effectively retain customers. The role holder must proficiently execute duties with precision and thoroughness, ensuring the highest level of diligence in handling customer documents.

• Collecting requisite documents from customers.
• Executing DD settlements for acquisitions.
• Scrutinizing all customer documents prior to collection, encompassing validation of authenticity, verification of customer identity, and application of 'True copy of original' annotation on photocopies.
• Handling customer documents with high diligence.
• Safeguarding all original documentation securely.
• Promptly reporting any unauthorized or unethical activities observed during customer visits.
• Engaging with customers at the Branch/Retention Center, guiding them through application/form completion.
• Explaining approval/product details to customers.
• Entering and submitting applications in the Customer Application System (CAS) and Loan Management System (LMS).
• Uploading documents on the Document Management System (DMS).
• Ensuring comprehensive logging and updating of all cases in the Management Information System (MIS) with their respective statuses.
• Providing timely Daily, Weekly, and Monthly reports to management.
• Coordinating with relevant departments to ensure timely disbursement of cases.
• Gathering data related to customer complaints or competitor offers.
• Proactively identifying problem areas and recommending resolutions.
• Demonstrating effective negotiation skills with customers.
• Delivering excellent customer service and consistently ensuring customer satisfaction.

Additionally, this role involves possessing proficiency in all bank products and features, as well as strict adherence to policies, processes, and procedures of the organization. Assisting and supporting other Retention officers when required is also an essential aspect of this position.

Main responsibility is to oversee the process of liability letter issuance.

Key Responsibilities

• Issuing of Liability letters
• Managing customer inquiries related to Letters
• Collaborate with stakeholders to ensure seamless process flow and timely delivery of customer requests
• Vetting issued letters for accuracy and completeness
• Signing and officiating the letters
• Documenting letters and updating records
• Reporting and filing
• Working with the mail team to ensure timely dispatch of letters
• Managing complaints and inquiries related to letter issuance

Requirements :

• Minimum 2 years of experience in a similar role
• Excellent negotiation skills
• Strong understanding of products, policies, and systems
• Interpersonal skills to interact effectively with customers and business units
• Teamwork skills
• Ability to present customer perspectives and perform initial screenings
• Deep understanding of product features and campaign management
• Knowledge of banking systems

Work Details :

Full-time

Specialist, Account Management page is loaded Specialist, Account Management Apply locations Dubai time type Full time posted on Posted Yesterday job requisition id R7700

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you’ll be doing:

• Crafting merchant specific account development plans focusing on revenue generation

• Building high touch, consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

• Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue

• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels

• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you:

• Good knowledge of today’s major e-commerce and payments technologies, players and future trends

• 2+ years of experience working in a PSP, Acquirer or similar

• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry

• A strategic problem solver with excellent project management skills

• Customer driven and able to establish robust relationships with assigned customer base

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

Specialist, Account Management

We're Checkout - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

Checkout is actively looking for a strategic-thinking, resourceful, and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact for merchants post-integration. You will act as the voice of our product and ambassador of our brand, serving as a trusted advisor and strategic partner. Success in this role will depend on your business savvy and the ability to communicate and influence effectively at all levels to achieve win-win scenarios and promote our value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you're eager to join a growing, fast-paced startup and contribute to shaping its future, this is the role for you to make a difference.

What you'll be doing :

• Crafting merchant-specific account development plans focusing on revenue generation
• Building high-touch, consultative, and positive relationships with merchants through regular communication
• Providing expertise, education, and guidance to merchants on crafting and completing comprehensive global payments strategies
• Analyzing merchant performance and recommending improvements to payment flow and revenue
• Exceeding strategic and financial targets by analyzing active payment products, transaction volumes, and service levels
• Understanding our products, services, and partner networks thoroughly to meet merchant needs
• Collaborating with various teams across the company (Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you :

• Good knowledge of current major e-commerce and payments technologies, players, and future trends
• 2+ years of experience working in a PSP, Acquirer, or similar role
• Experience in B2B Enterprise Account Management and/or Relationship Management in FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer-driven with the ability to establish robust relationships with clients
• Adaptable and able to balance multiple opportunities in a dynamic environment
• Proven consultative sales skills and ability to work well in a fast-paced, cross-departmental environment influencing all levels

Bring all of you to work

We create conditions for high performers to thrive—through ownership, fewer blockers, and meaningful work from day one.

Here, you'll move fast, take on challenges, and be recognized for your impact. It's a place where ambition meets opportunity—and your growth is in your hands.

We work as one team and support each other to succeed. Regardless of your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

We aim to set you up for success and make our process accessible. Please let us know in your application or directly to your recruiter if you need any accommodations to make your experience or working environment more comfortable.

Life at Checkout

We understand work is just part of your life. Our hybrid model offers flexibility, with three days a week in the office to support collaboration and connection.

Curious about our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout, follow us on LinkedIn and Instagram. Job ID R7700

Checkout is actively looking for a strategic, resourceful, and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post-integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hardworking individual able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced startup company and contribute to crafting its future, this is the role for you to make a difference.

What you'll be doing:

• Crafting merchant-specific account development plans focusing on revenue generation
• Building high-touch, consultative, and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive global payments strategy
• Analyzing merchants' performance and providing recommendations to improve the payment flow/revenue
• Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services, and partner networks thoroughly to leverage as needed to meet our merchants' needs
• Collaborating with various teams across the company (e.g., Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

Qualifications:

• Good knowledge of today's major e-commerce and payments technologies players and future trends
• 2 years of experience working in a PSP, Acquirer, or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer-driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization

Additional Information:

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from, however you identify, and whichever payment method you use.

Our clients come from all over the world, and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout via

• Our Culture video, careers page, LinkedIn Life pages, Instagram

Employment Type: Full-time