205 Room Dining jobs in the United Arab Emirates

Job Role: In Room Dining Service Provider

We are seeking a highly skilled and experienced service provider to join our esteemed establishment as an In Room Dining Waiter/Waitress. This is a challenging yet rewarding role that requires exceptional customer service skills, attention to detail, and the ability to work well under pressure.

Responsibilities:

• Take accurate and efficient orders from guests via phone or in person.
• Deliver food and beverages to guest rooms in a timely manner, ensuring accuracy and presentation.
• Maintain the cleanliness and organization of dining areas and room service equipment.
• Handle guest complaints and special requests with professionalism and poise.
• Stay up-to-date with menu offerings, including specials and dietary needs.
• Process guest payments and handle transactions with precision and courtesy.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Restock and replenish room service items as needed.

Requirements:

• Prior experience in food service, preferably in room service.
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management abilities.
• Flexibility to work nights, weekends, and holidays.

Physical Requirements:

• Ability to lift trays and equipment (up to 25 pounds).
• Ability to stand and walk for extended periods.

Employment Details:

• Full-time employment.
• No remote work options available.

Location: Dubai, AE

We are seeking a skilled and charismatic In-Room Dining Service Professional to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional service and creating unforgettable experiences for our guests.

The successful candidate will be responsible for providing top-notch service to our guests in the comfort of their rooms. This will involve taking orders, serving food and beverages, and ensuring that every guest interaction is nothing short of outstanding.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you!

• Provide exceptional in-room dining service to our guests, including taking orders, serving food and beverages, and ensuring timely delivery.
• Work collaboratively with the hotel's culinary team to ensure seamless execution of room service orders.
• Develop strong relationships with our guests to understand their preferences and tailor our service to meet their needs.
• Assist with the management of inventory and supplies to ensure efficient operation of the in-room dining service.
• Participate in ongoing training and development to enhance knowledge and skills in providing exceptional customer service.

• Certificate or diploma in hospitality or a related field.
• Minimum 2 years' experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
• Ability to work under pressure and maintain composure in fast-paced environments.
• Familiarity with hotel operations and services, including food and beverage preparation and presentation.

• A competitive salary package, including base pay and incentives.
• Complimentary stays and meals at our sister hotels.
• Opportunities for career advancement and professional growth.
• Access to comprehensive training and development programs.
• A supportive and dynamic work environment.

We are a world-renowned hospitality brand with a reputation for excellence. Our commitment to delivering exceptional service and creating unforgettable experiences has earned us a loyal following of discerning guests. If you share our values and are passionate about delivering outstanding service, then we want to hear from you!

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference Hotel

The Lana Dorchester Collection

Food & Beverage In Room Dining

Waiter/Waitress In Room Dining

Permanent

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.When submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter InRoom Dining you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

As a Waiter InRoom Dining at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Worldclass Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

Youll love what you do and take pride in delighting our guests:

• You will be jointly responsible for the day to day operations of the InRoom Dining area to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or inperson.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve inroom dining orders with precision ensuring guest preferences are met.
• Handle guest inquiries and requests professionally ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs providing recommendations and personalized service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded simultaneously all costs are controlled within preset budgets including beverage cost and other expenses.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Waiter youll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing preservice you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings.

The items shared are the essence of a day in the life of a Waiter InRoom Dining but well make sure you are provided with specifics on how we care for our hotel.

• Youll bring your unique personality and passion to the role and the team with your cando spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic Italian French Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

United Arab Emirates

Dubai

We believe in fostering a community of talented individuals who share a passion for delivering outstanding experiences. Our team is built on the foundation of teamwork, respect, and a commitment to excellence.

As an exceptional guest experience specialist, you will have the opportunity to make a lasting impression on our guests by delivering personalized service that exceeds their expectations.

Our core values are rooted in Passion, Personality, Respect, Working Together, and Creativity. You will embody these values as you interact with guests, colleagues, and other departments, fostering a culture of inclusivity and positive engagement.

• You will be responsible for ensuring the day-to-day operations of the In-Room Dining area meet the highest standards of quality and service.
• Process guest orders accurately and efficiently via phone or in-person, providing recommendations to enhance the guest experience.
• Deliver food and beverages promptly while maintaining presentation and quality standards.
• Set up and serve in-room dining orders with precision, meeting guest preferences.
• Handle guest inquiries and requests professionally, ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs, providing solutions and personalized service.
• Contribute to revenue growth and maintain costs within acceptable limits.

Mandarin Oriental Jumeira, Dubai is looking for a Waiter/Waitress to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About The Job

Based at the Mandarin Oriental Jumeira, Dubai within the In Room Dining Department, the Waiter will carry out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food and beverage in a timely manner and delight and satisfy each and every guest.

As Waiter, you will be responsible for the following duties:

• Have a good understanding of the In Room Dining concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Be able to process MOHG Gift cards and other non-cash methods of payment.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Report guest s preference to superiors and act upon them whenever known.
  
  

Mandarin Oriental Jumeira, Dubai is looking for a Waiter/Waitress to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About The Job

Based at the Mandarin Oriental Jumeira, Dubai within the In Room Dining Department, the Waiter will carry out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food and beverage in a timely manner and delight and satisfy each and every guest.

As Waiter, you will be responsible for the following duties:

• Have a good understanding of the In Room Dining concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Be able to process MOHG Gift cards and other non-cash methods of payment.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Report guest s preference to superiors and act upon them whenever known.
  
  

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service is preferred.
• Luxury hotel experience preferred.
• Minimum 2 years experience working as waiter/waitress.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Knowledge of Fine Dining service procedures and standards as well as casual dining is preferred.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Basic computer skills including MS Office is preferred.
  

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JOB SUMMARY

Position responsible for all the food and beverage operations which includes all culinary restaurant beverage and room service operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

Maintains a positive cost management index for kitchen and restaurant operations.

Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

Manages the Food and Beverage departments (not catering sales).

Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees absence.

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Oversees all culinary restaurant beverage and room service operations.

Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

Provides excellent customer service to all employees.

Responds quickly and proactively to employees concerns.

Provides a learning atmosphere with a focus on continuous improvement.

Provides proactive coaching and counseling to team members.

Encourages and builds mutual trust respect and cooperation among team members.

Monitors and maintains the productivity level of employees.

Develops specific goals and plans to prioritize organize and accomplish work.

Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Responds quickly and proactively to guests concerns.

Understands the brands service culture.

Drives alignment of all employees team leaders and managers to the brands service culture.

Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

Verifies all banquet functions are up to standard and exceed guests expectations.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Conducts performance reviews in a timely manner.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.

Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

Complies with all corporate accounting procedures.

Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Drives effective departmental communication and information systems through logs department meetings and property meetings.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

In-Room Dining Service Associate

We are seeking a highly skilled and customer-focused In-Room Dining Service Associate to join our team. As an In-Room Dining Service Associate, you will be responsible for providing exceptional service to our guests by delivering food and drinks to their rooms in a timely and efficient manner.

You will be working closely with our culinary team to ensure that all orders are prepared and presented to the highest standards. Your excellent communication skills and attention to detail will enable you to handle guest requests and concerns promptly and professionally.

Job Title: In-Room Dining Attendant

In Room Dining attendants provide exceptional service to guests by delivering food and drinks in a timely and efficient manner.

We are seeking an experienced In Room Dining attendant to join our team. As an In Room Dining attendant, you will be responsible for providing exceptional service to our guests by delivering food and drinks in a timely and efficient manner.

You will work closely with the culinary team to ensure that all menu items are prepared to a high standard and delivered to guests in a timely manner.

A key aspect of this role is to maintain a clean and organized workspace, ensuring that all equipment and supplies are stored safely and securely.

We are looking for someone who is highly motivated, has excellent communication skills and is able to work well under pressure.

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.

• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Highly motivated and proactive
• Previous experience in a similar role

As an In Room Dining attendant, you will have access to a range of benefits including:

• Opportunities for career progression
• Competitive salary and benefits package
• Free meals on shift
• Uniform and training provided

Please note that this is a full-time position, working 40 hours per week.

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 8000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation, and:
  • World-class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes, 8000
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending, twisting, pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority