392 Rotana Hotel Management Corporation jobs in the United Arab Emirates

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description - Front Office Supervisor (HOT0BL7U)

Job Description

Front Office Supervisor ( Job Number: HOT0BL7U ) Work Locations Work Locations : Embassy Suites by Hilton Dubai Business Bay Al Abraj Street, Business Bay Dubai

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisory experience
• Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Office Manager , you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.

• Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.

• Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.

• Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.

• Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.

• Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.

• Oversee daily shift briefings, staff scheduling, and performance management.

• Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.

• Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.

• Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.

• Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.

• Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.

• Pre-opening experience is a strong advantage.

• Proficient in Opera Cloud or equivalent PMS.

• Excellent leadership, communication, and guest engagement skills.

• Ability to multitask and manage high-pressure situations with grace and professionalism.

• Passion for hospitality and a genuine commitment to exceeding guest expectations.

Job Description - Front Office Host (HOT0BNSU)

Job Description

Front Office Host ( Job Number: HOT0BNSU ) Work Locations Work Locations : Hilton Garden Inn Dubai Business Bay Al Abraj Street, Business Bay Dubai

A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Front Office Team Leader is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Front Office Host serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems(PMS)
  
• Ability to perform:
  
  • Check-in and check-out
    
  • Room blocking and reservations
    
  • Billing and folio adjustments
    
  • Daily shift closures and reports
    

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboardsystems
  
• Handling internal/external calls, wake-up calls,and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals forguest payments
  
• Resolving discrepancies in billing or guestcomplaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting, guestdata management), Word (correspondence), and Outlook (emails& scheduling)
  
• Ability to prepare reports and analyzeperformance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms (Booking.com, Expedia,Agoda) and integration tools (SiteMinder, RateGain)
  
• Managing inventory, rate parity, and reservationsfrom different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handlingand reconciliation
  
• Ability to assist or supervise night audits andensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g., Onity, VingCard)
  
• Awareness of CCTV monitoring forlobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences,feedback, and loyalty tracking
  
• Handling post-stay surveys or complaintresolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports,occupancy forecasts, and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations arefollowed (for UAE context)
  

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 12 years

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 12 years

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 12 years

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 12 years

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

6 to 12 years

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at