115 Sales Supervisor jobs in the United Arab Emirates
Sales Supervisor
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To actively sell vehicles, along with accessories and associated warranty, finance, and insurance products, while ensuring complete customer satisfaction and achieving targets set by management. To provide assistance to all SEs and Sr. SEs.
Key ResponsibilitiesFollow all steps of the sales process, i.e., prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post-sale follow-up.
Ensure documentation procedures are performed as laid down by the company and liaise closely with other departments to complete the sales process.
Report daily activities to the Branch Manager / Area Manager.
Achieve sales targets as set by management.
Maximise all possible sales opportunities and maintain and grow the existing customer database.
Gain comprehensive product knowledge as well as knowledge of competitors’ products.
Promote finance and insurance products, determining customer qualifications and profiles to ensure appropriateness of the offer.
Track and follow up on incomplete sales and make efforts to close them.
Coordinate with parts and service teams to present a complete offer to clients.
Team SupervisionSupervise the sales team.
Support the achievement of business targets.
Motivate and energise team performance to meet and exceed set KPIs.
Identify opportunities for growth and development of team members.
Provide quality monitoring and feedback.
Identify obstacles and implement solutions.
Foster a strong team spirit.
Customer ExperienceConsistently exceed customer expectations, creating an exceptional experience during the purchase of a new car.
Effectively schedule customer follow-ups, deliveries, and new customer acquisition, utilising strong time management.
Assist customers in making the correct choice of vehicle and build loyalty by providing a personalised and tailored sales experience.
Achieve sales satisfaction index targets by providing excellent customer service.
Ensure accurate collection and submission of customer details.
Regularly visit key customers to build, grow, and maintain strong relationships.
Ensure smooth, clean, and defect-free delivery of sold vehicles as promised to customers.
Ensure all contact (written, oral, and personal) with customers is conducted in a manner that enhances the company’s reputation.
Participate in showroom events and marketing and sales initiatives.
Other Related TasksPerform other duties as required.
Educational QualificationDiploma or equivalent in a related field.
Work Experience2–3 years of sales experience in the automobile or related industry.
Computer proficient with strong communication skills.
LanguagesExcellent written and verbal communication skills in English.
Knowledge of spoken Arabic is an advantage.
About UsAW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group’s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
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Sales Supervisor
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Responsibilities
- Market Expansion: Develop and implement strategies to penetrate new markets and acquire new customers. Analyze market trends and competitor activities to identify opportunities for sales expansion.
- Sales Monitoring and Reporting: Develop a monthly sales plan to achieve personal and team targets. Monitor sales performance and track progress towards targets. Prepare regular sales reports and presentations for management review. Analyze sales data to identify areas for improvement and implement corrective actions. Prepare and submit sales and collection reports as instructed by the direct manager, on a daily, weekly, and/or monthly basis.
- Team Supervision: Supervise all salesmen and merchandisers within the assigned territory. Ensure the team completes all daily visits and meets sales objectives. Conduct regular performance evaluations and provide constructive feedback to team members. Provide training and development opportunities to sales team members to enhance their skills and capabilities.
- Customer Relationship Management: Build and maintain strong relationships with key customers and clients. Address customer inquiries and concerns promptly and professionally. Plan and execute promotional activities and sales campaigns to drive product awareness and increase sales.
- Outlet Visits: Visit all outlets within the assigned area at least once a month to ensure product availability and visibility. Ensure the company has the best display and location within the category. Monitor due collections and follow up on overdue payments to ensure timely collections.
- Inventory Management: Collaborate with the supply chain and warehouse to ensure adequate inventory levels to meet customer demand. Monitor stock levels and coordinate product replenishment as needed. Operate within the company's standards and procedures at all times.
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Sales Supervisor
Posted 2 days ago
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A Sales Supervisor is responsible for leading and managing a team of sales staff to ensure they meet sales targets and deliver exceptional customer service. This role involves coaching, training, and motivating employees, overseeing daily sales operations, and implementing effective sales strategies. Responsibilities vary slightly between retail and non-retail settings, but the core focus remains on team performance and customer satisfaction. Main Duties: 1. Team Management: Supervise, coach, and motivate the sales team. 2. Sales Targets: Ensure achievement of individual and team sales goals. 3. Customer Service: Oversee and enhance customer experience. 4. Operational Oversight: Manage inventory, merchandising, and daily sales floor operations. 5. Training & Development: Onboard new staff and facilitate ongoing skill development. 6. Performance Monitoring: Track KPIs, give feedback, and improve sales outcomes. 7. Budgeting: Occasionally involved in cost control and budgeting activities. 8. Retail: Coordinate sales staff, visual merchandising, cashier operations, and store presentation. 9. Non-Retail (e.g., wholesale, call centres): Focus on sales planning, team coordination, and customer issue resolution. 10. Conduct team meetings and training sessions. 11. Provide individual feedback and coaching. 12. Analyse sales data to identify trends and opportunities. 13. Resolve customer complaints and support purchase decisions. 14. Maintain a well-organized and stocked sales environment. Job Requirements: 1. Leadership and Team Management: Strong leadership skills, including the ability to motivate, coach, and mentor a sales team. 2. Communication: Excellent verbal and written communication skills are crucial for communicating with team members, customers, and other stakeholders. 3. Sales Skills: Deep understanding of sales processes, strategies, and techniques. 4. Customer Focus: Strong customer service skills and the ability to build and maintain relationships with customers. 5. Analytical Skills: Ability to analyse sales data, assess team performance, and make data-driven decisions. 6. Problem-Solving: Ability to identify and solve problems that may arise in the sales process. 7. Goal-Oriented: A track record of meeting or exceeding sales targets. 8. Adaptability: Ability to adapt to a fast-paced and dynamic environment. 9. Interpersonal Skills: Strong ability to build rapport and work effectively with others.
Requirements
1. Bachelors degree in Business, Sales & Marketing, or a related field is preferred. 2. 3-5 years’ of experience in sales including some supervisory or leadership experience. 3. Excellent communication skills 4. Excellent interpersonal and analytical skills.
About the company
Since 1954, Hashemizadeh has been at the forefront of FMCG distribution, helping international brands navigate the UAEs competitive market. Our expertise and strategic approach have earned us the trust of renowned names such as Kopiko and Hello Panda, reflecting our ability to drive brand success. Were more than just a distribution companywere the bridge that connects beloved brands to people across the UAE.
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Customer Service
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The candidate will be responsible for:
- Serving as the primary point of contact for the customers and all internal Galaxy offices.
- Relationship management with customers and developing an understanding of their business needs.
- Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
- Proactively tracking the shipments and notifying the customers whenever required.
- Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
- Resolving customer issues by engaging suitable stakeholders.
- Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
- Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Job Type: Full Time
Job Location: Dubai
Basic required skills:
- Excellent communication and interpersonal skills.
- Fluent in Hindi and English (oral and written).
- Computer literate.
- Familiar with MS Office tools.
- Familiar with international logistics and freight forwarding (ocean/air & import/export).
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Representative - Customer Service
Posted 4 days ago
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**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
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Customer Service Representative
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Career Level : Junior Level
Salary : 3000
Industry : Customer Service
Last Date : February 28, 2025
Location : Dubai
Customer Service Representative
We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!
Key Responsibilities- Assist customers with inquiries, complaints, and service requests.
- Provide information about products and services.
- Handle phone calls, emails, and live chat support.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update databases.
- Resolve customer issues with a positive and problem-solving approach.
- Ensure high levels of customer satisfaction.
- Previous experience in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems is an advantage.
- Willingness to work flexible shifts, including weekends and holidays.
- Competitive salary and performance-based incentives.
- Career growth and professional development opportunities.
- Friendly and team-oriented work environment.
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Customer Service Supervisor
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Overview
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.
Responsibilities- Supervise and guide the customer service team to deliver high-quality support and service.
- Develop and implement customer service policies and procedures to enhance service delivery.
- Monitor team performance metrics and provide regular feedback and coaching to team members.
- Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
- Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
- Compile and analyze customer feedback, utilizing data to improve service processes.
- Collaborate with other departments to address customer needs and improve overall customer satisfaction.
- Bachelor’s degree in Business Administration, Management, or related field preferred.
- Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
- Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
- Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
- Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to make decisions rapidly and effectively.
- Ability to work flexible hours, including evenings and weekends, as required.
- Accommodation
- Transportation
- Health insurance
High School / Bachelor Degree
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Customer Service Agent
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Overview
Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities- Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
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Customer Service Agent
Posted today
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Job Description
Overview
Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities- Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
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