658 Sales Support jobs in the United Arab Emirates

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Requirements

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.

Job Title: Sales Support Manager
Job Type: Full Time
Department: Sales Department

Job Purpose
The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities
Team Leadership & Management:
• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.
• Conduct regular performance reviews, OJT tracking, and training needs analysis.
• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:
• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.
• Maintain and monitor SLA adherence across customer touchpoints.
• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:
• Serve as an escalation point for customer issues requiring higher-level resolution.
• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.
• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:
• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.
• Generate performance and process reports including CSR for airline partners and conversion analytics.
• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:
• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.
• Act as a liaison to streamline interdepartmental communication and hand-offs.

Required Skills & Qualifications
• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.
• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.
• Strong leadership, analytical, and organizational skills.
• Fluency in English and Russian (oral and written).
• Excellent interpersonal and conflict resolution skills.
• Experience working with logistics providers and ground handling agents (e.g., DNATA).
• Familiarity with SLA management and KPI tracking.
• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding
• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.
• Oversee system training programs and coordinate with IT for support and enhancements.
• Coordinate with HR to identify, plan, and execute soft skills and compliance training.
• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Senior Sales Support Executive with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing and an essential member of our Fine Fragrance Sales team for the SAMEA region - Your future position?

Due to increased business activity and project pipelines, we are currently looking to expand our small, friendly, and fabulous Sales team for the South Asia, Middle East & Africa (SAMEA) region and hiring an additional ' Senior Sales Support Executive '.

Based in our Dubai office in Media City and reporting to the Commercial Director of SAMEA, you will play an important role in the team, providing important support and developing an intimate understanding of Givaudan briefing and project management systems. You will support essential administrative projects and report to the team and the broader business. You will also actively build and maintain professional relationships with our teams and customers in the region.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, can deliver value, and are skilled at fostering excellent relationships!

In this exciting role, with a 'can-do’ mindset, you will -

Support our business:

• Manage administrative tasks, including project and sample requests, from initiation to completion and preparation for submission.
• Support the business for sourcing market products, information, and creative and technical needs.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.

Position our fragrance solutions:

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.

Improve the bottom line:

• Be an essential team member by coordinating and updating critical reports and tracking tools.
• Maintain data accuracy on reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.

Service our customers:

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.

You?

Are you someone who wants to shape your world? Who excels in being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us and impact your world.

Your professional profile includes -

• 2+ years of relevant work experience, ideally in B2B Sales support role(s) in international work environments in the region.
• Preference for candidates already based in the UAE.
• Excellent oral and written proficiency in the English language. Additional proficiency in other languages like Arabic or French would be advantageous but not mandatory.
• Working knowledge of ERP’s like SAP would be advantageous.
• Team player and comfortable with diversity.

Our benefits -

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.

• Responsible for the work order creation within the ME&LE segment.
• Creating the detailed reports that presented daily, weekly, monthly, quarterly and annually.
• Daily engagement with the account managers, solution consultants, delivery managers in order to fulfil the smooth delivery of the services to the customer.
• Undertaking the responsibilities on the activation, modification, upgrade, downgrade and renewal of fixed and NBI products within the CRM
• Identifying core billing, service issues and rectifying the problem.

Qualifications:

• University degree needed.

Experience:

• 3+ years of professional experience out of which minimum 1 year in a technical operation

Skills

• Good logical, statistical and inter-personal skills. The ability to communicate effectively at all levels and present a clear message
• Good analytical skills, including ability to plan and organize
• Good ability to be creative, flexible and responsive to organizational needs and standards
• Expert level skills in reporting and making use of CRM, billing, invoicing and outlook.
• Management certifications are preferred proven track record of successfully launching and managing IoT products or solutions.

Are you looking for an exciting opportunity to support a dynamic sales team in providing exceptional service to our customers? As a Sales Support Specialist at Rentokil Initial, you will play a crucial role in facilitating sales processes and ensuring the highest level of customer satisfaction.

Your Responsibilities:

• Provide administrative support to the sales team, ensuring efficient workflow and execution of sales processes.
• Assist in preparing sales proposals, quotes, and contracts, ensuring accuracy and timeliness.
• Respond to customer inquiries and follow up on leads, delivering prompt and effective solutions.
• Maintain up-to-date customer records and sales activity in CRM systems.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Support the sales team in achieving targets by analyzing sales data and providing reporting insights.
• Engage in continuous learning to improve sales processes and enhance customer engagement.

Qualifications:

• Proven experience in sales support or a similar administrative role.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is preferred.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong written and verbal communication skills, with a focus on customer service.
• Detail-oriented with a proactive approach to problem-solving.
• A high level of professionalism and ability to work in a fast-paced environment.

Key Competencies:

• Team Collaboration: Ability to work effectively within a team to achieve common goals.
• Customer Focus: Commitment to delivering exceptional service to all customers.
• Analytical Skills: Ability to analyze data and derive actionable insights.
• Adaptability: Willingness to learn and adapt to changing business needs.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

The Sales Support Engineer plays a crucial role in providing technical expertise and support to our sales team, facilitating the successful promotion and sales of our Entrance Control products and solutions in the Middle East region. This role involves providing first and second level sales support to the Entrance Control Sales Team in the physical security field, offering the necessary technical support and follow-ups on key project requirements. It requires a blend of technical knowledge, customer service skills, and sales acumen to effectively communicate product benefits and address customer inquiries. The position also entails providing onsite technical support to various Channel Partners, preparing commercial offers for both direct and transactional business, and preparing technical submittals and prequalification documents.

• Provide sales and technical support to the Entrance Control sales team in the Middle East region, including product demonstrations and technical consultations.
• Collaborate with sales representatives to understand customer requirements and propose appropriate technical solutions.
• Preparation of sales proposals, quotations, commercial offers, and technical documentation for both direct and transactional business.
• Prepare technical submittals and prequalification documents.
• Conduct market research to identify potential customers, industry trends, and competitor activities in the Middle East market.
• Work closely with the product development and engineering teams to provide feedback on product performance, features, and enhancements based on customer feedback and market insights.
• Maintain accurate records of customer interactions, sales activities, and market intelligence using the Gunnebo CRM software.
• Provide technical support to Channel Partners.
• Provide post-sales technical support to customers, including troubleshooting, product installation, and training as needed.
• Stay updated on industry standards, regulations, and best practices related to our products and solutions in the Middle East region.
• Manage and monitor spare part requirements.

• Electronics | Engineering degree level, with 3+ years of experience in a technical sales support or similar role, preferably in the Middle East market.
• Excellent experience in the field of physical security systems (Entrance Control, High Security “HVM” products, Integrated Security solutions, etc.).
• Excellent communication skills in English are required – proficiency in Arabic will be an advantage.
• Strong technical aptitude with the ability to understand and communicate technical concepts effectively.
• Excellent interpersonal and communication skills, with the ability to establish credibility with customers and internal teams.
• Experience in providing onsite technical support to Channel Partners.
• Proficiency in Microsoft Office suite and CRM software. Experience with technical drawing software is an advantage.
• Exhibits excellent problem-solving abilities to address challenges effectively.

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Gunnebo Entrance Control is committed to treating all people in a way that allows them to maintain their dignity and independence. Applicants with accessibility needs may request to be accommodated throughout the recruitment process.

Join to apply for the Sales Support Executive role at Urban Ridge Supplies

Join to apply for the Sales Support Executive role at Urban Ridge Supplies

Step into our world of creativity and joy!
Sales Support Executive
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
A Sales Support Executive with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing and an essential member of our Fine Fragrance Sales team for the SAMEA region - Your future position?
Due to increased business activity and project pipelines, we are currently looking to expand our small, friendly, and fabulous Sales team for the South Asia, Middle East & Africa (SAMEA) region and hiring an additional 'Sales Support Executive'.
Based in our Dubai office in Media City and reporting to the Commercial Director of SAMEA, you will play an important role in the team, providing important support and developing an intimate understanding of Givaudan briefing and project management systems. You will support essential administrative projects and report to the team and the broader business. You will also actively build and maintain professional relationships with our teams and customers in the region.
Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, can deliver value, and are skilled at fostering excellent relationships!
In this exciting role, with a 'can-do’ mindset, you will -
Support our business:

• Manage administrative tasks, including project and sample requests, from initiation to completion and preparation for submission.
• Support the business for sourcing market products, information, and creative and technical needs.
• Prepare and maintain price quotations and ensure accuracy on our internal systems.
  

• Analyse data to identify meaningful insights.
• Manage priorities for yourself and the sales team.
• Create easy-to-understand reports and presentations.
  

• Be an essential team member by coordinating and updating critical reports and tracking tools.
• Maintain data accuracy on reports and manage timelines.
• Create daily, weekly, and monthly dashboards and support project management and data reporting.
  

• Respond to all enquiries using systems knowledge, creative investigation, and follow-up.
• Provide the business team with information on customers' requests, insights, and communications.
• Use your skills to support the Key Account Managers deliver to our customers.
  

• A Bachelor’s degree in a relevant discipline.
• 3-4 years of relevant work experience, ideally in B2B Sales support role(s) in international work environments in the region.
• Preference for candidates already based in the UAE.
• Excellent oral and written proficiency in the English language. Additional proficiency in other languages like Arabic or French would be advantageous but not mandatory.
• Working knowledge of ERP’s like SAP would be advantageous.
• Good project management skills.
• Team player and comfortable with diversity.
  

• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionSales and Business Development
• IndustriesWholesale Building Materials

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