298 Sap Manager jobs in the United Arab Emirates

Job Description

We are seeking an experienced Project Manager to lead and drive the implementation of SAP EC Payroll for our organization. This contract-based role will require a strong blend of technical expertise in SAP EC Payroll, functional knowledge of payroll processes, and project management skills to ensure a seamless implementation.

Key Responsibilities

• Lead and manage the end-to-end SAP EC Payroll implementation, ensuring alignment with business goals and timelines.
• Collaborate with key stakeholders to gather and define payroll requirements, ensuring the solution meets the needs of the organization.
• Oversee all project phases, from scoping and design to testing, deployment, and post-implementation support.
• Coordinate and manage cross-functional teams, including HR, IT, and external vendors, to ensure successful project execution.
• Identify and mitigate project risks, proactively addressing potential roadblocks to ensure timely and efficient delivery.
• Provide guidance and expertise on best practices related to SAP EC Payroll configurations, payroll processing, and compliance requirements.
• Develop and maintain project documentation, including project plans, timelines, and status reports.
• Ensure that the SAP EC Payroll system is fully integrated with other HC systems and meets regulatory compliance requirements.
• Conduct training sessions for end-users to ensure proper system usage and adoption.

Technical Competencies

• Proven experience in managing SAP EC Payroll implementation projects.
• Strong technical knowledge of SAP EC Payroll configuration and integration.
• Familiarity with payroll systems, including taxation, benefits, and regulatory compliance.
• Expertise in SAP EC Payroll modules, particularly in configuring and maintaining payroll cycles, employee master data, and tax calculations.
• Hands-on experience with SAP SuccessFactors Employee Central (EC) and integration with SAP Payroll or third-party systems.
• Knowledge of data migration processes and testing within SAP EC Payroll.

Functional Competencies

• Strong understanding of payroll business processes, both functional and technical.
• Ability to align payroll system functionalities with business requirements, ensuring an efficient payroll process.
• Excellent stakeholder management skills, with the ability to communicate effectively across all levels of the organization and with the implementation partner.
• Ability to balance project scope, timelines, and resources while managing risks and delivering high-quality results.

Required Qualifications

• SAP EC Payroll certification is required (SAP Certified Application Associate – SAP SuccessFactors Employee Central Payroll).
• At least 8 years of experience in SAP EC Payroll implementation, preferably in a project management capacity with multinational organizations preferably operating in the middle east region.
• Proven track record of leading successful SAP EC Payroll projects from start to finish.
• Strong project management skills, with experience in Agile or Waterfall methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders inside and outside the organization.

Preferred Qualifications

• SAP EC employee central certification is required (SAP Certified Application Associate – SAP SuccessFactors Employee Central).
• Experience with international payroll implementations is a plus.
• PMP or equivalent project management certification is preferred.

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Overview

Description

The Quality Assurance (QA) and Control Manager will oversee the planning, coordination, and execution of QA activities for a large-scale SAP ERP set up. This role ensures that SAP-Center of Expertise meet internal quality standards, industry best practices, and business requirements. The manager will also be responsible for designing and managing governance frameworks to monitor process improvements and maintain long-term operational excellence in ERP and enabled processes aligned to the strategic objectives of SAP-CoE.

Your impact

• Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/ incident management, and related interfaces), specification and development of new functionality, project management, and operations.
• Develop and enforce quality standards, testing protocols, and documentation procedures across SAP modules (e.g., FI/CO, MM, SD, PP, etc.).
• Conduct quality gate reviews on SAP-CoE projects.
• Monitor deliverables from SAP consultants, developers, and business stakeholders to ensure they meet agreed-upon quality criteria.
• Provide input reviewing the testing procedures and development and execution of testing strategies including Unit Testing, Integration Testing, User Acceptance Testing (UAT), and Regression Testing.
• Ensure qualitative process in defects management.
• Establish control mechanisms to ensure that implemented ERP processes are compliant with internal policies and external regulations (e.g., SOX, GDPR).
• Work closely with BU/FU leads and business process owners to align SAP processes with organizational objectives and continuous improvement efforts.
• Define KPIs and dashboards to monitor process adherence and performance post-implementation.
• Implement and drive continuous improvements in SAP-CoE.
• Maintain quality Document management system.
• Identify, document, and manage quality-related risks.
• Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented.
• Conduct periodic process audits and implement corrective actions.
• Ensure process compliance through effective documentation and process traceability.
• Provide regular QA status reports to management/ steering committees.
• Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement.
• Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s or master’s degree in information technology, Engineering, or related field.
• 15+ years of experience in large scale SAP ERP implementation with at least 7+ years in quality assurance/control in SAP/ ERP projects.
• Strong understanding of SAP modules and implementation methodologies (e.g., SAP Activate, ASAP, ADO, Panaya, etc.).
• Certification in Quality Management (e.g., Six Sigma, ISO 9001) and SAP Quality Assurance.
• Knowledge in Data - Syniti , Informatica, SAP Data Intelligence, Testing -Worksoft Tricentris , Selenium Etc.
• Proven experience in enterprise process design, process mapping, and control frameworks.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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Our Client, a Semi-government conglomerate is hiring a Project Manager – IT to join their prestigious organization.

Role: Project Manager IT – Enterprise Technology Projects

Key Responsibilities:
• Lead end-to-end project management for SAP S/4HANA, ensuring delivery on time, within scope, and within budget.
• Collaborate with SAP implementation partners, business process owners, and internal stakeholders to define scope, deliverables, timelines, and success metrics.
• Oversee functional workstreams across Finance, Supply Chain, HR, and Manufacturing/Production.
• Manage integration with third-party systems including ePS Packaging & Printing, Shipsy Logistics, and ePs Technique.
• Simultaneously manage other enterprise IT and digital projects, including:
• - Cloud migrations (e.g., OneDrive, SharePoint), Cybersecurity initiatives, Fleet and logistics management systems.
• Drive project governance with regular steering committee updates, executive reporting, and stakeholder communication.
• Maintain comprehensive project documentation: charters, plans, issue logs, RAID logs, and closure reports.
• Monitor vendor performance and manage project budgets and contracts.

Must Have:
• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.
• PMP (Project Management Professional) certification from PMI is mandatory.
• SAP Activate certification or equivalent knowledge of SAP implementation methodology is preferred.
• Minimum 7 years of professional experience in IT project management, with at least 3 years focused on SAP projects (S/4HANA preferred).
• Proven experience leading complex ERP implementations and managing cross-functional teams.
• Experience working with external vendors, systems integrators, and cloud service providers.
• Strong knowledge of SAP S/4HANA architecture, modules (especially Finance, SD, MM, PP), and deployment models.
• Excellent project planning, budgeting, and risk management skills.
• Understanding of enterprise IT governance, cybersecurity, and digital transformation frameworks.

Do you have experience with SAP S/4HANA? Yes No

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Etihad Airways is driving a major transformation from SAP ECC to SAP S/4HANA to modernize and optimize enterprise operations. We are looking for a dynamic SAP Lead with deep technical expertise and proven leadership to manage the SAP landscape and engineering team. This role combines strategic planning, stakeholder engagement, and delivery oversight with hands‑on technical leadership to ensure seamless operations and successful transformation. The ideal candidate will define KPIs, report progress to senior leadership, and align SAP initiatives with business goals, bringing together technical excellence, project management, and cross‑functional collaboration for impactful results.

Accountabilities

• Lead and manage SAP BAU operations and program initiatives to ensure seamless delivery and system performance.
• Define and implement software engineering strategies, standards, and governance aligned with enterprise architecture.
• Partner with value stream owners and IT teams to plan resources, manage delivery timelines, and monitor KPIs.
• Act as the key liaison between business stakeholders and technical teams to align priorities and outcomes.
• Oversee SAP S/4HANA design, integration, testing, and optimization across enterprise systems.
• Establish governance frameworks and guardrails for change deployment, testing, and BAU processes.
• Drive testing maturity through automation, standardization, and collaboration with the Testing Stream.
• Lead initiatives to enhance SAP integration, streamline processes, and boost operational efficiency.
• Develop training and cross‑skilling programs to build team capability and ensure knowledge continuity.
• Monitor team performance, identify improvement areas, and ensure delivery excellence.
• Maintain comprehensive documentation and ensure compliance with governance and regulatory standards.
• Mentor and lead internal teams and external consultants to deliver SAP solutions on time and within budget.
• Identify and mitigate risks, providing regular progress and issue updates to leadership.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• SAP S/4HANA certification, along with Agile and Project Management experience, is mandatory.
• 10+ years of experience in software engineering, including at least 5 years in a leadership or management role overseeing enterprise application delivery.
• Proven experience in implementing, customizing, and supporting SAP S/4HANA and other enterprise systems.
• Strong understanding of system integration, API management, microservices architecture, and DevOps practices (CI/CD, automation frameworks).
• Solid knowledge of enterprise data management, workflow automation, and analytics integration.
• Demonstrated ability to lead Agile teams and deliver complex enterprise software solutions in large‑scale environments.
• Excellent stakeholder management, leadership, and communication skills, with a track record of leading cross‑functional teams in dynamic environments.
• Strong functional understanding of Finance, Procurement, and HR processes within SAP, with experience leading technical SAP solution design and implementation.
• Deep understanding of SAP S/4HANA functionalities, including configuration and integration with other business systems.

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

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Overview of the Role

As a Finance Systems Analyst, you will support the Head of Financial Systems & Transformation in managing the life cycle of key financial applications across the Automotive division. You will play a critical role in solution design, data integrity checks, performance tracking, and documentation, while acting as a bridge between Finance and IT to drive system transformation initiatives that align with business goals. A major focus in the near term will be supporting the SAP Analytics Cloud (SAC) implementation project, alongside other key priorities.

What You Will Do

• Provide business-side application support for financial systems such as SAC, SAP BPC, Power BI, MS Power Platform, Tableau, and Alteryx
• Support the design, development, and configuration of planning and reporting applications
• Help ensure data accuracy, reconciliation, and integrity across IFRP, BI tools, and group reporting platforms
• Support the development of management dashboards, forecast packs, and KPI tracking reports for the Automotive Leadership Team
• Act as the liaison between Finance and IT to gather and translate business requirements into system configurations
• Contribute to improvement initiatives in reporting systems, including cross-system integration and data quality enhancements
• Deliver training sessions for finance users across the Automotive division to ensure effective adoption of financial systems

Required Skills to be Successful

• 3 to 6 years of experience in financial systems support and planning tools
• Strong foundational understanding of financial systems and FP&A or transformation-related business processes
• Hands-on exposure to SAP Analytics Cloud (SAC), SAP BPC, Power BI, Power Platform, and Alteryx will be preferred
• Proficiency with ERP systems and finance processes (budgeting, forecasting, performance reporting)
• Strong analytical, documentation, and problem-solving skills with high attention to detail
• Solid communication and collaboration skills to work with both Finance and IT stakeholders
• Proficiency in Excel, PowerPoint, and business documentation tools
• Ability to manage multiple tasks in a dynamic, fast-paced environment
• Exposure to large enterprise or automotive industry environments (preferred)

About the Team

You will be part of the Financial Systems & Transformation department, collaborating with business finance teams, Divisional FP&A, and IT. The team works in a dynamic, fast-paced environment and plays a critical role in enabling strategic financial initiatives, ensuring effective reporting, and driving data-driven decision-making across the Automotive division.

What Equips You for the Role

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field (MBA or advanced degree is a plus)
• Relevant certifications such as CA, CPA, CMA, or SAP are an advantage
• A strong background in financial systems and transformation projects
• Analytical mindset with the ability to translate business requirements into technical solutions
• A proactive and adaptable approach with a commitment to continuous improvement
• Strong interpersonal skills, with the ability to influence and enable cross-functional teams
• Drive for excellence, accuracy, and impactful contributions to financial transformation initiatives

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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Overview of the Role

As a Finance Systems Analyst, you will support the Head of Financial Systems & Transformation in managing the life cycle of key financial applications across the Automotive division. You will play a critical role in solution design, data integrity checks, performance tracking, and documentation, while acting as a bridge between Finance and IT to drive system transformation initiatives that align with business goals. A major focus in the near term will be supporting the SAP Analytics Cloud (SAC) implementation project, alongside other key priorities.

What You Will Do

• Provide business-side application support for financial systems such as SAC, SAP BPC, Power BI, MS Power Platform, Tableau, and Alteryx
• Support the design, development, and configuration of planning and reporting applications
• Help ensure data accuracy, reconciliation, and integrity across IFRP, BI tools, and group reporting platforms
• Support the development of management dashboards, forecast packs, and KPI tracking reports for the Automotive Leadership Team
• Act as the liaison between Finance and IT to gather and translate business requirements into system configurations
• Contribute to improvement initiatives in reporting systems, including cross-system integration and data quality enhancements
• Deliver training sessions for finance users across the Automotive division to ensure effective adoption of financial systems

Required Skills to be Successful

• 3 to 6 years of experience in financial systems support and planning tools
• Strong foundational understanding of financial systems and FP&A or transformation-related business processes
• Hands-on exposure to SAP Analytics Cloud (SAC), SAP BPC, Power BI, Power Platform, and Alteryx will be preferred
• Proficiency with ERP systems and finance processes (budgeting, forecasting, performance reporting)
• Strong analytical, documentation, and problem-solving skills with high attention to detail
• Solid communication and collaboration skills to work with both Finance and IT stakeholders
• Proficiency in Excel, PowerPoint, and business documentation tools
• Ability to manage multiple tasks in a dynamic, fast-paced environment
• Exposure to large enterprise or automotive industry environments (preferred)

About the Team

You will be part of the Financial Systems & Transformation department, collaborating with business finance teams, Divisional FP&A, and IT. The team works in a dynamic, fast-paced environment and plays a critical role in enabling strategic financial initiatives, ensuring effective reporting, and driving data-driven decision-making across the Automotive division.

What Equips You for the Role

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field (MBA or advanced degree is a plus)
• Relevant certifications such as CA, CPA, CMA, or SAP are an advantage
• A strong background in financial systems and transformation projects
• Analytical mindset with the ability to translate business requirements into technical solutions
• A proactive and adaptable approach with a commitment to continuous improvement
• Strong interpersonal skills, with the ability to influence and enable cross-functional teams
• Drive for excellence, accuracy, and impactful contributions to financial transformation initiatives

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**What we offer**
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now! 
**Who You'll become**
**Customer Success Manager (CSM) Responsibilities:**
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
**SAP Finance & Spend Management (F&S) -** Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ Finance & Quote to Cash(Q2C)
+ Procurement
**SAP SuccessFactors (Human Capital Management - HCM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
**SAP Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
**SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service, and marketing processes.
**SAP Business Transformation Management (BTM) -** Knowledge in Business Process Management/Business Process Automation applications.
**What You Bring**
**CSM Program**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
**For All**
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global networ
+ Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.
**About the Academy for Customer Success:**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**
**#SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

Who You’ll become

Let’s help you decide - which program is right for you

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
  • Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

    CSM Program

    • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
    • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

    For All

    • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID:

Posted Date: Aug 14, 2025

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

Dubai, Dubai, AE,

Job Segment: Cloud, SAP, ERP, Compliance, Technology, Customer Service, Legal

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Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better. Our culture focuses on helping our employees enable innovation by building breakthroughs together. We emphasize learning and development, recognition for contributions, and various benefit options. Apply Now!

Who You’ll become

Customer Success Manager (CSM) Responsibilities:

As part of joining the Customer Success team, you will first participate in the SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your career. After this program, you will transition into the role of Customer Success Manager (f/m/d).

The CSM works directly with customers to guide them through their business journey with SAP solutions, aiming to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio. The CSM oversees key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case results. The CSM serves as the strategic point of contact for the customer within the portfolio and leverages resources across SAP functions to maintain overall customer health.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program with classroom and field phases to enhance your support in the CSM role.
• Immerse yourself in experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have opportunities to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success area and provide professional experience to serve customers. We offer full-time employment from day one with practical learning application. Upon successful completion, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

• SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focusing on boosting visibility, cutting costs, and improving efficiency.
  • S/4HANA Finance
  • Finance & Quote to Cash (Q2C)
  • Procurement
• SAP SuccessFactors (Human Capital Management - HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
• SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

CSM Program

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All

• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, gain hands-on experience with SAP cloud solutions, and learn in a dynamic environment while earning competitive pay and benefits.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a large global presence and a strong focus on inclusion, health, and flexible working models to ensure everyone can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. For accommodations, contact

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, subject to referral policy. Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. Background verification may be required.

Please note that any violation of guidelines may result in disqualification from the hiring process.

Requisition ID: | Location: Dubai, UAE | Posting Date: Sep 12, 2025 | Employment Type: Regular Full Time | Travel: 0 - 50%

Job Segment: Supply Chain Manager, Logistics, SAP, Cloud, Operations, Technology, Customer Service

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