341 Security Analyst jobs in the United Arab Emirates

Help AG is looking for a talented and enthusiastic Security Analyst who will have a strong knowledge and interest in network security. The Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents.

This role requires:

• 2-4 years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, or firewall administration.
• 2-4 years of experience in one of the following: Network operations or engineering or system administration on Unix, Linux, Windows.

Responsibilities

• Follow detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of critical information security incidents.
• Correlate and analyze events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents.
• Conduct analysis of log files, including forensic analysis of system resource access.
• Review customer reports to ensure quality and accuracy.
• Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
• Respond in a timely manner (within documented SLA) to support, threat, and other cases.
• Document actions in cases to effectively communicate information internally and to customers.
• Resolve problems independently and understand escalation procedures.
• Maintain a high degree of awareness of the current threat landscape.
• Participate in knowledge sharing with other analysts and writing technical articles for Internal Knowledge Bases.
• Perform other essential duties as assigned.
• Able to work in rotating shifts within a 24/7 operating environment.

Qualifications & Skills

• A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.
• An active interest in internet security, incident detection, network and systems security.
• A sound knowledge of IT security best practices, common attack types and detection/prevention methods.
• Demonstrable experience of analyzing and interpreting system, security, and application logs.
• Knowledge of the type of events that both Firewalls, IDS/IPS, and other security-related devices produce.
• Experience in using SIEM tools such as Splunk, Log Rhythm, Qradar, Alien Vault, NitroSecurity, etc.
• TCP/IP knowledge, networking, and security product experience.
• Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks.
• Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc., and possible abnormal activities, such as worms, Trojans, viruses, etc.
• CCNA, CISSP, GCA, GCIA, GCIH, CEH certification would be preferable.
• Outstanding organizational skills.
• Exclusive focus and vast experience in IT.
• Strong analytical and problem-solving skills.
• A motivated, self-managed individual who can demonstrate above-average analytical skills and work professionally with peers and customers even under pressure.
• Very good communication skills.
• Strong written and verbal skills.
• Strong interpersonal skills with the ability to collaborate well with others.
• Ability to speak and write in English is required; Arabic is preferred.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Annual flight tickets to home country.
• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams, and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

Key Accountabilities:

• Develop an action plan to achieve SOC goals
• Develop and design ad-hoc reports templates for SOC incidents/activates
• Participate in R&D of SOC monitoring tools
• Participate in planning of new features in SOC dashboard
• Respond proactively to all incident / call opened in ticketing system
• Liaise with various business units and departments
• Support the rest of the teams within Team on the daily operational task whenever there is requirement
• Working side by side with SOC vendors and maintain professional conduct
• Provides input regarding improvements in detecting incidents.
• Interact and coordinate with Business units and build visibility on the security activities in relation to the area of work.
• Monitor the networks to ensure all attacks are identified proactively & reactively.
• Respond and take remedial action against identified threats in order to control damage.
• Assess and identify on the current monitoring capability & gaps to make sure the threat is remediated.
• Handle, response and escalate a security incident in a 24x7 environment through ticketing system.
• Develop and help implement processes for detecting, identifying and analyzing security related events in coordination with the security entities.
• Communicate and develop interaction with other security operations focused bodies.
• Report on incident causes and related weaknesses and recommend remedies.
• Strong understanding of incident response procedures
• Understanding of key technologies in security operations such as Vulnerability management, DDoS Concepts, AV fine tuning, SIEM, Networking, Intrusion prevention etc.

Qualifications:

• Minimum bachelor's degree in information security or computer networks.
• CEH,CISM, CISSP, OSCP and/or relevant product-based qualification.

Experience:

• Minimum 8 years of experience in an operation security role, with at least 2-year experience as Senior incident analyst in MSSP.
• Triage and manage escalated security incidents end-to-end
• Perform in-depth analysis, threat hunting, and coordinate response actions
• Mentor Level 1 Analysts and support knowledge sharing
• Enhance SOC processes, content, and automation playbooks
• Ensure policy compliance and stay current on threats and vulnerabilities
• Expertise in firewalls (Palo Alto, Fortinet), IDS/IPS, VPNs, WAF, DDoS mitigation, and network protocols
• Proficient with SIEM (Splunk, QRadar, Sentinel), EDR (CrowdStrike, SentinelOne), vulnerability scanners (Nessus, Qualys), and cloud security (AWS, Azure, GCP)

Skills

• Able to take personal responsibility for all issues concerning the secure operations of the networks.
• Analyze information accurately.
• Display sound judgment.
• Solve problems.
• Influence decision makers.

Join to apply for the Security Analyst role at Help AG, an e& enterprise company

Join to apply for the Security Analyst role at Help AG, an e& enterprise company

Get AI-powered advice on this job and more exclusive features.

Help AG is looking for a talented and enthusiastic Security Analyst who will have a strong knowledge and interest in network security. Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents.

This role requires:

• 3 - 6 years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, or firewall administration.
• 3 - 6 years of experience in one of the following: Network operations or engineering or system administration on Unix, Linux, Windows.
  
  

• Follow detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidents.
• Correlate and analyse events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents.
• Conduct analysis of log files, including forensic analysis of system resource access.
• Review customer reports to ensure quality and accuracy.
• Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
• Respond in a timely manner (within documented SLA) to support, threat, and other cases.
• Document actions in cases to effectively communicate information internally and to customers.
• Resolve problems independently and understand escalation procedure.
• Maintain a high degree of awareness of the current threat landscape.
• Participate in knowledge sharing with other analysts and writing technical articles for Internal Knowledge Bases.
• Perform other essential duties as assigned.
• Able to work in rotating shifts within a 24/7 operating environment.
  
  

• A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.
• An active interest in internet security, incident detection, network and systems security.
• A sound knowledge of IT security best practices, common attack types and detection/prevention methods.
• Demonstrable experience of analysing and interpreting system, security, and application logs.
• Knowledge of the type of events that both Firewalls, IDS/IPS, and other security related devices produce.
• Experience in using SIEM tools such as Splunk, Log Rhythm, Qradar, Alien Vault, NitroSecurity, etc.
• TCP/IP knowledge, networking, and security product experience.
• Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks.
• Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.
• CCNA, CISSP, GCA, GCIA, GCIH, CEH certification would be preferable.
• Outstanding organizational skills.
• Exclusive focus and vast experience in IT.
• Strong analytical and problem-solving skills.
• A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure.
• Very good communication skills.
• Strong written and verbal skills.
• Strong interpersonal skills with the ability to collaborate well with others.
• Ability to speak and write in English is required; Arabic is preferred.
  
  

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Annual flight tickets to home country.
• Open door policy.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Help AG, an e& enterprise company by 2x

Get notified about new Security Analyst jobs in Dubai, Dubai, United Arab Emirates.

Dubai, United Arab Emirates 50 minutes ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Develop an action plan to achieve SOC goals
• Develop and design ad-hoc reports templates for SOC incidents/activates
• Participate in R&D of SOC monitoring tools
• Participate in planning of new features in SOC dashboard
• Respond proactively to all incident / call opened in ticketing system
• Liaise with various business units and departments
• Support the rest of the teams within Team on the daily operational task whenever there is requirement
• Working side by side with SOC vendors and maintain professional conduct
• Provides input regarding improvements in detecting incidents.
• Interact and coordinate with Business units and build visibility on the security activities in relation to the area of work.
• Monitor the networks to ensure all attacks are identified proactively & reactively.
• Respond and take remedial action against identified threats in order to control damage.
• Assess and identify on the current monitoring capability & gaps to make sure the threat is remediated.
• Handle, response and escalate a security incident in a 24x7 environment through ticketing system.
• Develop and help implement processes for detecting, identifying and analyzing security related events in coordination with the security entities.
• Communicate and develop interaction with other security operations focused bodies.
• Report on incident causes and related weaknesses and recommend remedies.
• Strong understanding of incident response procedures
• Understanding of key technologies in security operations such as Vulnerability management, DDoS Concepts, AV fine tuning, SIEM, Networking, Intrusion prevention etc.

Qualifications:

• Minimum bachelor's degree in information security or computer networks.
• CEH,CISM, CISSP, OSCP and/or relevant product-based qualification.

Experience:

• Minimum 8 years of experience in an operation security role, with at least 2-year experience as Senior incident analyst in MSSP.
• Triage and manage escalated security incidents end-to-end
• Perform in-depth analysis, threat hunting, and coordinate response actions
• Mentor Level 1 Analysts and support knowledge sharing
• Enhance SOC processes, content, and automation playbooks
• Ensure policy compliance and stay current on threats and vulnerabilities
• Expertise in firewalls (Palo Alto, Fortinet), IDS/IPS, VPNs, WAF, DDoS mitigation, and network protocols
• Proficient with SIEM (Splunk, QRadar, Sentinel), EDR (CrowdStrike, SentinelOne), vulnerability scanners (Nessus, Qualys), and cloud security (AWS, Azure, GCP)

Skills

• Able to take personal responsibility for all issues concerning the secure operations of the networks.
• Analyze information accurately.
• Display sound judgment.
• Solve problems.

• Seniority level Associate

• Employment type Full-time

• Job function Quality Assurance, Administrative, and Information Technology
• Industries Telecommunications, IT System Data Services, and Technology, Information and Media

Referrals increase your chances of interviewing at du by 2x

Dubai, Dubai, United Arab Emirates 4 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Information Security Analyst role at International Free Zone Authority | IFZA

Join to apply for the Information Security Analyst role at International Free Zone Authority | IFZA

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

Job Overview:

The Information Security Analyst will be responsible for protecting IFZA's information systems by identifying, assessing, and mitigating security risks. This role involves monitoring, analyzing, and responding to security incidents, implementing security measures, and ensuring compliance with industry standards and regulations. The ideal candidate is proactive, detail-oriented, and possesses strong technical and analytical skills.

Main Responsibilities

• Threat Monitoring and Incident Response:
• Monitor network traffic and security alerts for potential threats using SIEM tools (e.g., Microsoft Sentinel).
• Investigate and respond to security incidents, including malware infections, phishing attacks, and unauthorized access.
• Conduct root cause analysis and document incident reports with remediation recommendations.
• Risk Assessment and Vulnerability Management:
• Perform regular vulnerability scans and penetration testing to identify weaknesses in systems and applications.
• Collaborate with IT teams to prioritize and remediate vulnerabilities.
• Conduct risk assessments to evaluate potential security threats and recommend mitigation strategies.
• Security Policy and Compliance:
• Implement, and enforce security policies, procedures, and standards in alignment with frameworks such as NIST, ISO 27001, or GDPR.
• Ensure compliance with regulatory requirements and industry's best practices.
• Assist in preparing for and responding to internal and external audits.
• Security Awareness and Training:
• Conduct security awareness training for employees to promote best practices (e.g., password management, phishing prevention).
• Create and distribute educational materials on emerging cyber threats.
• System and Network Security:
• Configure and manage security tools such as firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection solutions.
• Implement and monitor encryption, authentication, and access control mechanisms.
• Threat Intelligence and Research:
• Stay updated on the latest cyber threats, vulnerabilities, and attack vectors.
• Analyze threat intelligence reports and apply findings to enhance organizational security posture.
  
  

• Bachelor's in Engineering, Computer Science, or related field.
• 8+ years of experience in Information Security.
• Minimum 3 + years hands-on experience in SOC, blue-team, or security engineering roles.
• Proven expertise with Microsoft Sentinel, Microsoft Defender, Incident management, Compromised recovery, patch management and vulnerability management platform.
• Solid grasp of TCP/IP, Windows/Linux internals, AWS/Azure security primitives.
• Scripting for automation (Python, Bash, or PowerShell).
• Familiarity with MITRE ATTACK mapping and threat-hunting methodology.
• CompTIA Security+, CEH, GRC, CCNA or CCNP - Security.
• Analytical mindset with strong investigation and documentation discipline.
• Clear verbal/written communication for incident briefings and executive reports.
• Ability to multitask and stay calm under pressure.
• Experience with Zero Trust architecture projects.
• Knowledge of privacy regulations (GDPR, HIPAA, PDPA).
• Exposure to DevSecOps.
  
  

• International team (over 60 nationalities)
• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Government Administration

Referrals increase your chances of interviewing at International Free Zone Authority | IFZA by 2x

Get notified about new Information Security Analyst jobs in Dubai, Dubai, United Arab Emirates.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Conduct comprehensive penetration testing and red teaming exercises on systems, networks, applications and mobile to identify vulnerabilities and potential entry points for attackers.
• Develop and execute custom tools and scripts to automate testing and exploitation processes.
• Analyze and report on findings, providing detailed explanations of vulnerabilities and recommended remediation steps.
• Simulate advanced persistent threats (APTs) to test the resilience of security controls and incident response capabilities.
• ASM: Continuously discover and catalog all assets, including hardware, software, and network components.
• ASM: Monitor the attack surface for changes and potential vulnerabilities, using automated tools and manual assessments.
  
  

• Perform thorough vulnerability assessments to identify and prioritize security weaknesses.
• Utilize industry-standard tools such as Qualys, Nessus or Nexpose and methodologies to uncover vulnerabilities in various environments.
• Provide actionable recommendations for remediation and mitigation strategies.
• Patch management
  
  

• Conduct threat modeling and risk assessments to identify potential attack vectors and vulnerabilities
• Develop and maintain a comprehensive understanding of our systems, networks, and applications to identify potential vulnerabilities
• Provide recommendations for remediation and mitigation strategies
  
  

• Participate in security incident response and crisis management efforts as needed
• Collaborate with incident response teams to contain and remediate security incidents
• Provide technical expertise and guidance during incident response efforts
  
  

• Stay up-to-date with the latest security threats and trends, and adapt testing methodologies accordingly
• Develop and maintain a comprehensive knowledge of industry-leading security tools and technologies
• Participate in security research and development efforts to identify and develop new testing techniques and methodologies
  
  

• Collaborate with development teams to implement security patches and fixes
• Provide technical guidance and support to development teams on security-related issues
• Communicate complex technical information to non-technical stakeholders in a clear and concise manner
  
  

• Develop and maintain detailed reports on findings, including vulnerability assessments, penetration testing results, and recommendations for remediation
• Document testing methodologies, tools, and results in a clear and concise manner
• Maintain accurate and up-to-date records of testing activities and results
  
  

• Bachelor's degree in Computer Science, Information Assurance, or a related field
• OSCP, CEH, or other relevant certifications
• 5+ years of experience in penetration testing, vulnerability assessment, or a related field
• Strong understanding of networking protocols, operating systems, and applications
• Proficiency in programming languages such as Python, C++, or Java
• Experience with penetration testing frameworks and tools such as Nmap, Nessus, Burp Suite, or Metasploit
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accurate records
• Ability to work in a fast-paced environment with tight deadlines
  
  

• Experience with cloud-based technologies and cloud security
• Familiarity with Agile development methodologies
• Strong understanding of compliance and regulatory requirements (e.g., GDPR, PCI-DSS)
• Experience with security orchestration, automation, and response (SOAR) tools
• Familiarity with threat intelligence and threat hunting
  
  

The security fusion center specialist is responsible for executing various tasks and responsibilities related to the position as assigned by the direct manager. The role involves developing effective response scenarios to deal with different security threats, coordinating with agencies and sectors to ensure availability of necessary information, analyzing threats using predictive security techniques, and managing developmental projects for tools and techniques to detect cases of corruption, fraud, and information leakage.

• It is crucial to strictly adhere to RTA Information Security policies, procedures, and processes.
• One must also follow the Information Security data sharing guidelines for all internal and external data transfers.
• Any Information Security incidents should be immediately reported to your line manager and IT support for prompt guidance and resolution.
• Actively participating in all assigned Information Security training and awareness sessions is vital to enhance knowledge and address potential Information Security risks.

This role requires a strong understanding of security concepts, excellent analytical skills, and the ability to work effectively in a team environment.

• Developing effective response scenarios to deal with different security threats.
• Coordinating with different agencies and sectors to ensure the availability of necessary information.
• Analyzing threats using predictive security techniques to anticipate future security challenges.
• Managing developmental projects for tools and techniques to detect cases of corruption, fraud, and information leakage.

This role demands a strong foundation in security concepts, robust analytical skills, and the capacity to collaborate effectively within a team environment.

• A bachelor's or master's degree in computer science, computer engineering, information systems, or a related field from a recognized university.
• Data management, communication, information analysis, and project management skills.

Candidates must have a passion for security and be willing to learn and adapt to new technologies and processes.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Gargash Group

The Cybersecurity Analyst is responsible for protecting the group's IT infrastructure, data, and applications from cyber threats. The job involves monitoring systems, analysing vulnerabilities, implementing security solutions, and responding to security incidents to ensure the confidentiality, integrity, and availability of information assets

Key duties and Responsibilities:

• • Continuously monitor IT infrastructure, networks, and applications for security threats using Security Information and Event Management (SIEM) tools.
• Investigate security incidents, analyse root causes, and coordinate incident response efforts to mitigate risks.
• Work with senior cybersecurity professionals to develop incident response procedures and ensure timely resolution of security breaches.
• Perform in-depth forensic analysis to determine the impact and scope of security incidents.
• Correlate logs and alerts from various cybersecurity tools (EDR, XDR, SIEM, Email Security, DLP, DDoS, WAF, Proxy).
• Conduct vulnerability assessments and penetration testing to identify security weaknesses in systems, applications, and networks.
• Work with IT teams to remediate vulnerabilities and ensure compliance with security policies.
• Assess third-party vendors for security compliance and recommend necessary security controls.
• Stay updated on emerging cyber threats, attack techniques, and best practices to improve security defences.
• Assist in the deployment and configuration of cybersecurity tools, including firewalls, intrusion detection systems, endpoint protection, and identity access management solutions.
• Support the implementation of cybersecurity frameworks (e.g., NIST, ISO 27001, CIS Controls).
• Manage access control and identity management, ensuring the principle of least privilege is maintained.
• Conduct security audits and reviews of applications, cloud environments, and IT infrastructure.
• Gather and analyse threat intelligence to proactively identify potential security risks. 2
• Develop and fine-tune cybersecurity use cases for SOC/MDR operations.
• Perform malware analysis and reverse engineering of malicious code to understand threats and recommend countermeasures.
• Collaborate with security engineers to develop automated security workflows and AI-driven security monitoring solutions.
• Contribute to security awareness training programs for employees to reduce human-related security risks.
• Ensure compliance with regulatory and industry security standards, such as GDPR, PCI-DSS, and NIST frameworks.
• Document security incidents, remediation efforts, and process improvements to strengthen cybersecurity policies.
• Provide technical reports and recommendations to senior management on cybersecurity issues
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business

Work Experience:

• A minimum of 3-5 years of experience in a similar role in Cyber Security.
• Experience with AI-based cybersecurity tools including Darktrace, Security Copilot, SOAR, Next-gen SIEM, CrowdStrike, AI-based Threat Intel, and Microsoft Security deployment (Defender, Purview DLP, IAM).

Skills/Behaviour Attributes:

• Strong knowledge of cybersecurity principles, technologies, protocols, and best practices.
• Proficiency in using cybersecurity tools and software for threat detection, analysis, and mitigation.
• Experience with security information and event management (SIEM) solutions.
• Solid understanding of network architecture, operating systems, and cloud computing platforms.
• Exceptional analytical and problem-solving abilities, with keen attention to detail.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Gargash Group by 2x

Get notified about new Cyber Security Analyst jobs in Dubai, United Arab Emirates.

Dubai, United Arab Emirates 58 minutes ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Opportunity:

We are seeking a skilled Network Security Specialist to provide technical guidance and expertise on security solutions.

• Key Responsibilities:

• Security Solutions :
• Develop and implement network security strategies
• Provide technical expertise on security solutions
• Analyze and resolve security issues
• Collaboration and Communication :
• Work collaboratively with the organization's teams
• Communicate effectively with stakeholders