5 540 Senior Account Manager jobs in the United Arab Emirates

We are looking for a Coordinator – Logistics (3 PL Key Account Management) to join MFC Contract Logistics Team. The role will include the following responsibilities:

• Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
• Arrange collection of documents from clients for proceeding with import/export operations.
• Open appropriate job files and update Warehouse Management System with accurate data.
• Manage the movement of products/equipments/materials in and/or out of the country in accordance with organizational policy and procedure, and comply with relevant local, country, and international law processes.
• Prepare Good Received/Issued notes and send them to principals/customers.
• Negotiate freight/transport rate with approved suppliers in coordination with immediate Supervisor/Operation Manager.

The Applicant should have Experience in:

• Minimum 02 - 03 years’ experience in 3PL and Customer Service.

Qualifications: Graduate/Diploma

• Excellent communication skills in English – verbal and written.

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

As a Key Account Manager , you will be responsible for managing and growing strategic partnerships with top restaurant brands in Dubai. Your role will focus on driving order growth, optimizing operational performance, and maximizing partner engagement through data-driven insights and tailored marketing strategies. You will collaborate cross-functionally to enhance the partner experience, negotiate commercial agreements, and implement initiatives that drive revenue and profitability. Success in this role requires strong relationship management, analytical skills, and a results-driven mindset.
This role is based in Dubai, UAE .

Key Responsibilities:

• Account Management – Take full ownership of assigned accounts, acting as the primary point of contact for partners.
• Growth & Strategy – Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance.
• Partner Experience & Satisfaction – Use data-driven decision-making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience. Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention.
• Cross-functional Collaboration – Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution.

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Key Account Manager with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based Saudi Arabia office - Your future position?

We are currently looking to hire a 'Key Account Manager' for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in KSA across product categories – Personal care, Fabric care, Air care, Home care, and Oral care.

You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in KSA. You will develop business plans targeting strategic customers in KSA to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.

The role reports to the GCC Sales Manager (based in Dubai) and offers excellent opportunities for both personal and professional development.

You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of innovating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food & beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in KSA have local, regional, and international profiles, bringing diversity and curiosity to your daily job.

In this exciting position, you will:

Develop our business -

• Develop an understanding of the customer and their brands.
• Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.
• Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.
• Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.
• Establish and cultivate relationships with key internal and external decision-makers.
• Attract new business by identifying and creating mutual business opportunities.
• Build a project pipeline, ensuring the most efficient usage of Givaudan resources.

Position our products -

• Monitor fragrance trends, competitor activity, and product development.
• Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.

Lead focus projects and customer briefs -

• Manage customer briefs and proactive innovation and development projects.
• Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.

You?

Your professional profile includes:

• A Bachelor's degree in a relevant discipline.
• 5+ years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.
• Good knowledge of customers, competition, and an existing customer network in KSA will be ideal.
• A strong passion and appreciation for the world of Fragrance.
• Excellent oral and written proficiency in the English language.
• Good commercial and business acumen.
• Excellent presentation and project management skills.
• A team player and comfortable with diversity.
• Able to travel frequently within KSA ~ 30-40% of the time.
• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Job Summary:

We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.

Account Management – eCommerce & Cross-Border:

• Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.
• Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment.
• Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings.
• Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities.
• Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets.
• Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives

Revenue Generation:

• Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.
• Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models.
• Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce.

Customer Relationship Management:

• Understand digital commerce trends and work closely with clients to address logistics pain points.
• Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain.
• Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor.

Sales Forecasting & Pipeline:

• Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical.
• Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption.

Stakeholder Management:

• Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.
• Represent the company at industry events and eCommerce-focused trade shows or webinars.

• Bachelor’s degree in business, logistics, marketing, or a related field.
• 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space.
• Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations.
• Proven track record of driving revenue and client success through consultative selling and process innovation.
• Strong communication and project management skills.

Technical:

• Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology.
• Proficiency in CRM systems and data-driven sales methodologies.
• Strong analytical skills and the ability to translate logistics data into actionable insights.

Behavioral:

• Teamwork and Collaboration
• Quality and Results focused
• Learning Agility
• Business Acumen
• Strategic Thinking
• Digital Savvy
• Negotiation and influence
• Emotional Intelligence
• Decision Making

Wellbees is an employee wellbeing platform that increases personal wellbeing by using the power of social interactions within companies. 82% of all employees using Wellbees gain at least one healthy habit. Wellbees is a one-stop shop for all things employee wellbeing for HR, giving the department about 80% savings on the time&budget consumed. Wellbees currently serves 215K+ employees in 80+ companies, 100+ countries, and 10 languages. Please see more information here:

We are looking for a team member for our Customer Success Team.

What you’ll bring with you

• 3-4 years of relevant work experience in customer success, account management or management consulting organization preferably at an HR-Tech, B2B SaaS or related multinational company
• Sales experience is plus
• Ability to speak English at an advanced level
• Ability to speak Arabic is plus
• Being a great communicator and problem solver
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and teamwork environment

How you’ll make an impact

• Will be responsible for Account Management
• Success in prioritizing and managing multiple projects and meeting deadlines
• Be the first contact for the customers’ questions & problems and reply/resolve the issue directly or assign to the relevant team
• Help the onboarding process of customers while setting up their account, sharing their requests and feedback with the Product Team
• Get in touch with customers on a regular basis about the product feature updates
• Collect feedback from customers and share insights with the Product Team
• Proactively drive adoption and retention
• Build relationships with customer and ensure the services they need are provided to receive maximum impact
• Expand our customers' packages

What we offer

• All-Inclusive Leave Policy (Welcome Leave, Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)️
• Refferral Bonus (If you recommend a friend to a new position you get a customized gift)
• All bees can use the Wellbees app
• Dynamic work ecosystem where you can take initiative and responsibility
• Enjoyable team/company activities
• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open communication, teamwork, and strong company culture
• Strong focus on talent, not titles!
• This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special

upto AED 22,000 + commissions + benefits

My client is looking for a driven and strategic Key Account Manager to lead the development of On Trade accounts in Dubai. The role focuses on growing market share, maximizing profitability, and ensuring excellent customer service across key clients in the beverage/ alcohol sector.

The ideal candidate will have a strong track record in sales, client management, and trade execution, with the ability to build lasting relationships and execute trade marketing initiatives. You'll work closely with internal teams to align sales strategies and brand objectives while providing critical market insights.

Key Responsibilities:

• Achieve targeted sales, profitability, market share, and service levels as outlined in business plans
• Develop and implement Customer Development Plans for each account
• Build strong partnerships with customers and key influencers through regular visits and engagement
• Sell and negotiate trading terms and ensure product availability and visibility across accounts
• Drive distribution of core brands and actively support product launches
• Organize wine tastings, conduct product training, and promote consumer activation initiatives
• Analyse sales trends, category performance, and account data to build commercial strategies
• Work with marketing teams to implement brand-building initiatives and trade promotions
• Maintain accurate records for each customer, including contact history, agreements, and sales performance
• Manage payment collections and resolve any outstanding debt issues in accordance with company policy
• Represent the company at on-trade and sponsored events, and ensure compliance with legal and company guidelines

Requirements:

• 5–6 years of sales experience, ideally in FMCG or the alcoholic beverages industry
• Excellent relationship-building, negotiation, and presentation skills
• Strong commercial acumen with the ability to analyse and act on data
• Proficient in MS Office
• Fluent in English (Arabic is a plus)

Benefits Include:

• Performance-based incentives
• Medical insurance and annual flight tickets for self and family
• Annual leaves & End-of-service gratuity
• Travel reimbursement for parking + salik (toll)

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

This role plays a pivotal part in executing our sales strategy, focusing on driving results through structured planning. As the Key Account Manager, you will lead the sales team by setting goals, monitoring performance, improving employee effectiveness, and optimizing sales funnel efficiency.

The successful candidate will be responsible for managing client relationships, supporting business growth, and building long-term partnerships with key customers and stakeholders.

• Achieving sales targets
• Sales team management
• Identifying and attracting new customers
• Managing client relationships and ensuring customer satisfaction
• Monitoring the fulfillment of contractual obligations and tracking accounts receivable
• Supporting the execution of the company's sales strategy
• Collaborating with the sales team to achieve sales targets
• Contributing to the overall growth and performance of the sales department

• Develop trusted relationships with a portfolio of major clients to ensure customer retention and loyalty.
• Develop, implement, and steer macro action plans guiding activities with customers.
• Expand relationships with existing customers by proposing and negotiating solutions that meet their needs.
• Collaborate with the Category Manager to identify growth opportunities through the Product Screen process and initiate co-construction for new sales and long-lasting relationships.
• Steer the business and negotiate solutions to ensure proper delivery to customers.

• In collaboration with stakeholders, define and communicate monthly guidelines and activities for the Sales Team visiting key account points of sale.
• Ensure timely delivery of solutions to customers.
• Serve as contact point for key customers and internal teams.
• Resolve customer issues and complaints to maintain trust.
• Prepare regular customer analysis reports for internal and external stakeholders using key account metrics and processes.
• Support team members through coaching, training, and identifying revenue opportunities.

• Managing multiple customers (Account Management).
• Selling solutions to customers (Negotiating).
• Working with CRM tools, such as Salesforce "Engage".

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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers' preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that 'engage your senses'. The Company achieved sales of CHF5.1billion in 2017. Headquartered in Switzerland with local presence in over100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

A Key Account Manager with the global leader in the creation of Fragrance & Beauty and Taste & Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based Saudi Arabia office - Your future position?

We are currently looking to hire a 'Key Account Manager' for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in KSA across product categories – Personal care, Fabric care, Air care, Home care, and Oral care.

You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in KSA. You will develop business plans targeting strategic customers in KSA to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.

The role reports to the GCC Sales Manager (based in Dubai) and offers excellent opportunities for both personal and professional development.

You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of innovating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food & beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in KSA have local, regional, and international profiles, bringing diversity and curiosity to your daily job.

In this exciting position, you will:

Develop our business -

• Develop an understanding of the customer and their brands.
• Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.
• Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.
• Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.
• Establish and cultivate relationships with key internal and external decision-makers.
• Attract new business by identifying and creating mutual business opportunities.
• Build a project pipeline, ensuring the most efficient usage of Givaudan resources.

Position our products -

• Monitor fragrance trends, competitor activity, and product development.
• Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.

Lead focus projects and customer briefs -

• Manage customer briefs and proactive innovation and development projects.
• Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.

You?

Your professional profile includes:

• A Bachelor's degree in a relevant discipline.
• 5+ years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.
• Good knowledge of customers, competition, and an existing customer network in KSA will be ideal.
• A strong passion and appreciation for the world of Fragrance.
• Excellent oral and written proficiency in the English language.
• Good commercial and business acumen.
• Excellent presentation and project management skills.
• A team player and comfortable with diversity.
• Able to travel frequently within KSA ~ 30-40% of the time.
• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.