What Jobs are available for Senior Customer Relations Manager in the United Arab Emirates?
Showing 11 Senior Customer Relations Manager jobs in the United Arab Emirates
Customer Relations Manager
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Location: Abu Dhabi, UAE
Department: Customer Relations
Reports To: Director of Customer Relations
Position Type: Full-Time
With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.
Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.
Key Responsibilities:- Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
- Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
- Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
- Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
- Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
- Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
- Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
- Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
- Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.
- Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
- Proven experience (4+ years) in customer relations or a similar role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Customer-centric mindset and a passion for delivering outstanding customer experiences.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.
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Specialist, Account Management
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Specialist, Account Management page is loaded Specialist, Account Management Apply locations Dubai time type Full time posted on Posted Yesterday job requisition id R7700
Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.
What you’ll be doing:
Crafting merchant specific account development plans focusing on revenue generation
Building high touch, consultative and positive relationships with our merchants through regular and open communications
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue
Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
About you:
Good knowledge of today’s major e-commerce and payments technologies, players and future trends
2+ years of experience working in a PSP, Acquirer or similar
Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
A strategic problem solver with excellent project management skills
Customer driven and able to establish robust relationships with assigned customer base
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
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Account Management Professional - Fashion
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Overview
At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.
From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.
Responsibilities- Develop and execute portfolio strategy, driving growth in selected categories.
- Recruit and onboard high-potential suppliers, meeting quarterly targets.
- Negotiate deals, manage P&L, and oversee inventory and pricing.
- Provide data-driven insights and advice to optimize supplier success.
- Track and report business development results, analyzing data.
- Lead projects to enhance customer and partner experiences.
- Conduct strategic meetings with suppliers to align objectives.
- Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.
- Bachelor’s or Master’s Degree preferably in Engineering, Management, Business or related fields.
- Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
- Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
- Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
- Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
- Fluency in English and Arabic communication, both written and verbal.
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
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VP Account Management, Banking - QA System Integrator
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Overview
Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only.
Responsibilities- Strategic Account Management:
- Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
- Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
- Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
- Executive Relationship Management:
- Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units.
- Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience.
- Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
- Business Development & Consultative Selling:
- Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure.
- Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges.
- Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs).
- Domain Expertise & Thought Leadership:
- Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity).
- Understand the unique regulatory and business landscape of the Middle East banking industry
- Represent the company at industry forums, conferences, and executive roundtables.
- Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management.
- Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East.
- Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE)
- Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential.
- Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+).
- C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives.
- Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East.
- Language: Full professional fluency in English is mandatory.
- Education: An MBA or other relevant advanced degree.
- Technical Acumen: Direct experience with banking technology platforms (e.g., Core Banking Systems like Temenos T24, Finacle; Digital Banking platforms) is a plus
- Relationships: Pre-existing, transferable C-level relationships within major banks in the UAE
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Senior Specialist, Technical Account Management Commercial Dubai
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VP Account Management, Baking - QA System Integrator
Posted 1 day ago
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The Strategic Account Partner (VP level) will be responsible for the complete ownership (P&L) of a portfolio of 2-4 strategic banking accounts in the ME. Your mission is to move beyond a vendor relationship to become a deeply embedded strategic partner. You will be building C-level connections, understanding the client's business imperatives, and proactively identifying opportunities to drive value and growth through world-class QE solutions. Client Details Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. It offers services such as performance testing, robotic process automation, and customer experience monitoring to support digital transformation initiatives. This role focuses on the BFSI segment only. Description Strategic Account Management: * Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals. * Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets. * Focus on "farming" and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services. Executive Relationship Management: * Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units. * Act as the primary executive point of contact and the 'face of the company' for your accounts, ensuring a seamless client experience. * Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues. Business Development & Consultative Selling: * Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure. * Collaborate closely with pre-sales, solution architects, and delivery teams to craft compelling, bespoke solutions that address specific client challenges. * Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and Master Services Agreements (MSAs). Domain Expertise & Thought Leadership: * Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity). * Understand the unique regulatory and business landscape of the Middle East banking industry * Represent the company at industry forums, conferences, and executive roundtables. Job Offer * A highly competitive compensation package, including a lucrative, performance-based incentive plan. * The opportunity to take a leadership role and shape our growth strategy in a key global market. * High visibility and direct impact on the company's success in the region. * A dynamic, entrepreneurial, and collaborative work culture that rewards innovation and strategic thinking.
Requirements
* Experience: A minimum of 12-15 years of experience in IT services sales, consulting, or account management. * Industry Focus: At least 7+ years of recent, demonstrable experience managing and growing large strategic accounts within the Banking and Financial Services (BFS) sector in the Middle East. * Geographic Expertise: A proven track record of success and deep-rooted professional networks in key GCC markets, specifically the United Arab Emirates (UAE) * Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Specific experience selling or managing services in Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) is essential. * Sales Acumen: Verifiable track record of consistently achieving and exceeding multi-million dollar annual revenue targets (USD10Mn+). * C-Level Presence: Exceptional communication, presentation, and negotiation skills, with the gravitas to engage and build credibility with senior executives. * Cultural Awareness: High degree of cultural sensitivity and experience navigating the business etiquette and relationship-driven culture of the Middle East. * Language: Full professional fluency in English is mandatory. Desirable Skills & Qualifications * Education: An MBA or other relevant advanced degree. * Technical Acumen: Direct experience with banking technology platforms (e.g.
About the company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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Client Relationship Executive
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Creation Business Consultants | Full time
Client Relationship ExecutiveDubai, United Arab Emirates | Posted on 10/02/2025
Creation Business Consultants was founded to help entrepreneurs, small to medium enterprises and multinational corporations enter, expand and restructure in the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.
We work closely with private equity and law firms, auditors and financial advisors who seek our expert counsel on corporate structuring matters. Our valuable relationships with Government departments ensures the most up to date market intelligence and knowledge guides the professional advice we deliver to clients.
Creation ensures clients receive a seamless, cost effective and proficient entry to the GCC market. We provide clients with the foundations and best practices empowering them to build and control a successful business.
We continuously strive to exceed client’s expectations whilst making certain they are protected from undue risk at all times. Creation Business Consultants is the preferred and truly trusted business partners for the GCC.
We’re looking for a highly skilled Client Relationship Executive to manage company incorporation and amendments in the UAE and Saudi Arabia, oversee labor and immigration applications, and handle client proposal research, banking preparations, and legal compliance. This full-time, on-site role requires exceptional organizational skills, attention to detail, and a proactive mindset.
Key Responsibilities
- Ensure accurate and timely submission of company and government liaison applications.
- Follow up on applications and resolve any issues efficiently.
- Clearly communicate licensing and visa issuance processes.
- Maintain accurate CRM records, filing systems, and CBC databases.
- Liaise with government departments for inquiries and clarifications.
- Ensure the highest level of client support and service.
- Collaborate effectively with internal teams, stakeholders, and clients.
- Utilize multilingual skills to facilitate communication with clients.
- Implement feedback from clients and managers to improve processes.
- Minimum 5 years in a corporate services firm in UAE/Saudi Arabia.
- Bachelor’s degree in Business Administration or a related field.
- Strong organizational, multitasking, and time management skills.
- Proficiency in Microsoft Office and CRM tools (e.g., Zoho).
- Expertise in business relationship management, client relations, and account management.
- Excellent communication and interpersonal skills with a team-oriented approach.
- Knowledge of UAE and GCC market trends.
At Creation Business Consultants , we’re committed to fostering a supportive, innovative, and growth-focused workplace. Here’s what you can look forward to:
- Impactful Work : Be part of a forward-thinking organization that drives meaningful change across the UAE and GCC markets.
- Collaborative Environment : Work in a fast-paced setting where your contributions are recognized and valued.
- Professional Growth : Support key leadership and build a strong professional network alongside industry leaders.
What We Offer
- Attractive Rewards : Performance-based bonuses, participation in the profit share scheme, and eligibility for the CBC equity plan.
- Learning & Development : Access to the CBC Academy for continuous skill development and career growth.
- Attractive salary package, commission structure, and exclusive discounts.
- Extra annual leave for 2+ years of commitment.
- Comprehensive health package and additional benefits.
- Networking Opportunities : VIP access to industry-leading events and networking platforms.
- Team Culture : Regular team-building activities and social events to foster collaboration.
Apply Now : Send your CV to or share this post with someone perfect for this role.
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Client Relationship Manager
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Location: Dubai
Employment Type: Full-Time
Enness is a market-leading brokerage specialising in high-value, complex, and cross-border finance solutions for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients. With a strong reputation and an extensive lender network, we deliver bespoke financing solutions across residential and commercial mortgages, private client lending, and corporate finance.
Role OverviewWe are seeking a highly professional and proactive Client Relationship Manager (CRM) to join our team. This role is crucial in maintaining and strengthening relationships with our HNW and UHNW clients, introducers, and lenders, ensuring a seamless client experience from enquiry to deal completion.
The CRM will act as a key point of contact for clients, managing communications, coordinating transactions, and ensuring exceptional service levels. The ideal candidate will have experience in financial services, private banking, or luxury client management, with a strong ability to build trust and long-term relationships.
Key Responsibilities- Manage and nurture relationships with HNW/UHNW clients, ensuring an outstanding client experience.
- Act as the primary contact for client queries, providing regular updates on ongoing transactions.
- Work closely with brokers and lenders to ensure smooth execution of mortgage and debt deals.
- Proactively follow up with clients and introducers to generate repeat business and referrals.
- Ensure compliance with all regulatory requirements and internal processes.
- Monitor and report on client satisfaction, identifying areas for service improvement.
- Support business development efforts by engaging with potential new clients and introducers.
- Competitive salary and performance-based bonuses.
- A dynamic and fast-paced environment within a leading finance brokerage.
- Exposure to high-value transactions and international finance markets.
- Opportunities for career growth within a prestigious and growing business.
- Proven experience in a client relationship role within financial services, wealth management, private banking, or a related field.
- Exceptional communication and interpersonal skills, with the ability to engage with HNW/UHNW clients.
- Strong organisational skills, capable of managing multiple transactions and stakeholders.
- Understanding of mortgage and debt finance (preferred but not essential).
- Attention to detail, ensuring accuracy in client interactions and documentation.
If you are passionate about client relationships and thrive in a high-performance, client-focused environment, we would love to hear from you.
Contact us for a confidential discussion.
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Client Relationship Specialist
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Role Description As a Client Relationship Specialist in our Operations Department, you will serve as the primary point of contact for clients during critical stages of their business lifecycle, including license renewals, amendments, and visa processing. You will manage client interactions, coordinate with government authorities, and ensure a smooth, compliant, and professional experience throughout all operational procedures. This role is ideal for someone detail-oriented, proactive, and passionate about delivering outstanding service within the UAE’s dynamic business setup industry. Key Responsibilities • Manage the full process of client requests in coordination with relevant departments and authorities. • Serve as the main liaison between clients and UAE government authorities, including DED, MOHRE, GDRFA, DHA, and Emirates ID Authority. • Maintain accurate records and proactively follow up on pending applications or document requirements. • Provide clear, timely updates and expert guidance to clients throughout each step of the process. • Ensure full compliance with UAE business and immigration laws, as well as internal company policies. • Respond to client queries efficiently, ensuring a professional and supportive experience. • Collaborate closely with sales, PROs, and the wider operations team to deliver a seamless service. • Educate clients on documentation requirements, timelines, and legal procedures. • Contribute to client satisfaction, retention, and service excellence.
Requirements
• Prior experience in business setup, UAE visa processing, or license services is a plus. • Familiarity with UAE government platforms and procedures (e.g., MOHRE, GDRFA, DED). • Excellent spoken and written English communication skills. • Strong organizational and time management abilities. • Ability to work independently and manage multiple tasks under pressure. • A professional, client-focused approach with strong interpersonal skills. • Must be currently based in the UAE and available to start immediately.
About the company
Trade License Zone is the UAE's fastest-growing business setup specialist, with an unwavering focus on transparency and service excellence. We are a one-stop-shop for business setup in the UAE, assisting with every step of the process. In addition to business setup services, Trade License Zone offers a full suite of office solutions, including co-working space, dedicated fully-furnished offices, meeting room facilities, reception management and a number of other startup-related services.
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Senior Client Relationship Manager
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Job Overview:
Prime Bullions Properties seeks a Senior Client Relationship Manager to help foster lasting relationships with our clients. The ideal candidate will possess excellent interpersonal skills and a deep understanding of the Dubai real estate market, while delivering superior customer service to our clients.
Key Responsibilities:
- Cultivate and maintain long-term relationships with key clients.
- Assist clients with finding suitable real estate solutions for their needs.
- Ensure timely and effective communication with clients throughout the buying or selling process.
- Manage post-sale customer relations to ensure repeat business.
- Provide clients with high-quality, personalized property options and investment advice.
Qualifications:
- 2+ years in client relationship management within real estate.
- Strong understanding of the Dubai property market.
- Excellent communication and client service skills.
- Proven track record of managing and growing client portfolios.
What We Offer:
- Flexible compensation models (Salary + Commission or Commission-based).
- Industry-leading commission structure.
- Guaranteed on-time payments.
- Access to high-quality leads.
- Prime location in the heart of Business Bay.
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