What Jobs are available for Senior Operations in the United Arab Emirates?

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records.

Responsibilities:

• Coordinate with the procurement department to order necessary maintenance materials and supplies.

• Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.

• Receive, inspect, and organize incoming materials and supplies.

• Ensure that materials are stored safely and efficiently, complying with company standards and regulations.

• Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.

• Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.

• Coordinate with other departments to prioritize maintenance tasks and minimize downtime.

• Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.

• Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.

• Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.

• Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.

• Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.

• Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.

• Support the Maintenance Manager in various administrative tasks as needed.

• Coordinating security passes for building access

• Liaising with third-party contractors as necessary

• Capturing before-and-after pictures of completed tasks.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
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We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today!

JOB DESCRIPTION & REQUIREMENTS

Operations Analyst

Published on 03/10/2025

Overview

The Operations Analyst is responsible for data analysis, project support for all assigned programs/projects, and implementing project management processes.

Key Responsibilities

• Works closely with and under the direction of the assigned line manager in coordinating and supporting project planning and execution
• Supports the development and management of metrics for reporting and decision making
• Communicates status of activities, performance, risks and issues to internal and external customers
• Supports the development of project charters, program management plans (PMP), and integrated master schedule
• Supports the preparation of program/project budget and resource loading
• Monitors team performance through Key Performance Indicators (KPIs)
• Supports program and project managers in data gathering and analysis for the purpose of developing program plans, and reporting program performance and status
• Provides input to program/project plan & project integrated plan
• Prepares presentations for executives and managers
• Supports risk management and mitigation planning
• Supports issue management and resolution planning
• Assists in the preparation of project team budget and monitors the financial performance versus budget so that the program is aware of anticipated costs, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Assists and supports in developing processes to monitor progress and track results
• Adheres to standard program or project management policies, systems, processes, and procedures based on best practices in accordance with GAL and Project Management Institute (PMI) standards
• Communicates the requirements and implementation of procedures and instructions to team members and subordinates and monitors their adherence so that work is carried out in a controlled manner
• Attends Training and Workshops for Program Management
• Analyses data and converts into usable and valuable information
• Develops framework and templates that would enable programs to effectively manage, control and report risks, issues and opportunities
• Supports the program business rhythm framework in order to support program management activities in different program levels
• Develops metrics and other tools to efficiently manage and control programs or projects and accurately monitor and report status
• Prepares program MIS statements timely and accurately, to meet company and program requirements, policies, and standards
• Ensures compliance to all relevant safety, quality, and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude
• Handles any other reasonable requests or work task as allocated by the Line Manager or other Senior Management

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Dubai Career Level: Entry Level (Less than 2 years of Experience) Education: Diploma Full time 17 hours ago

Positions: 1 No. of Application: 0

Job Views: 0

Role Purpose:

An Operations Coordinator oversees and coordinates various aspects of daily business operations within an organization, ensuring smooth workflow and efficient processes. They manage schedules, handle logistics, facilitate communication, and contribute to process improvement initiatives.

Key Task and Responsibilities:

• Coordinate with procurement, subcontractors, and customers for the timely execution and delivery of:Subcontracted VCDs
• Duct fabrication orders
• Any other outsourced production-related activities
• Maintain and update production documents, including job cards, production schedules, and daily output reports.
• Monitor the progress of subcontracted works and notify the Production Manager of any delays quality concerns.
• Ability to manage multiple priorities and follow up with various stakeholders.
• Support the operations with report generation, communication, and document control.

Experience, Knowledge and Skills:

• Bachelors Degree with 1 year of working experience in any similar domain.
• Strong organizational skills to manage multiple tasks and deadlines effectively.
• Excellent verbal and written communication skills for interacting with various stakeholders.
• Ability to analyse situations, identify problems, and develop effective solutions.
• Meticulousness in maintaining records and ensuring accuracy.

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Leading player in the Aviation, Aerospace industry

• Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
• Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
• Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
• Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
• Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
• Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
• Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
• Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
• Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.

• Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
• Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
• Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
• Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
• Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
• Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
• Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
• Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.

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Position Overview:
Join our dynamic team as an Operations Assistant. This role plays a pivotal part in ensuring the smooth functioning of our operations by providing critical support in various operational aspects.

Responsibilities:

• Assist in coordinating equipment rentals, including scheduling, tracking availability, and managing rental contracts.
• Collaborate with the maintenance team to ensure equipment is inspected, maintained, and ready for rental.
• Assist customers with inquiries, rental requests, and provide excellent customer service throughout their rental experience.
• Maintain accurate records of equipment inventory, rental transactions, and customer interactions.
• Support logistics by coordinating equipment transportation to and from job sites.
• Help in monitoring equipment utilization and suggesting optimization strategies.
• Contribute to maintaining a safe and organized work environment.

Qualifications:

• Strong organizational skills with meticulous attention to detail.
• Effective communication and interpersonal abilities.
• Basic knowledge of heavy equipment types and applications preferred.
• Proficiency in computer systems and software for record-keeping.
• Ability to thrive in a fast-paced, team-oriented environment.
• Problem-solving mindset and adaptability to changing priorities.

Benefits:

• Competitive compensation package.
• Opportunities for growth and advancement within the company.
• Health and wellness benefits.
• Training and development resources.
• Collaborative and inclusive work culture.

Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to (email address). Please include "Operations Assistant Application - (Your Name)" in the subject line. We appreciate all applications, but only selected candidates will be contacted for interviews.

Join (Company Name) and play a vital role in supporting our mission to deliver top-quality heavy equipment solutions to our valued clients. Your dedication and contributions will drive our success and growth in the industry.

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Position: Operations Coordinator
Location: Abu Dhabi, UAE
Reporting To: Operations Manager

Summary:

We are seeking a detail-oriented and highly organized Operations Coordinator to support the smooth functioning of daily business operations in projects and Support Services Department. The role involves coordinating workflows, managing schedules, maintaining records, project and service coordination and providing administrative and logistical support to ensure operational efficiency. The ideal candidate is proactive, resourceful, and adept at multitasking in a fast-paced environment. The candidate will be reporting to the Operations Manager.

Responsibilities:

1. Manage and maintain operational schedules, calendars, and workflows.
2. Prepare and process reports, documentation, and correspondence as needed.
3. Organize and maintain accurate records of operational data, contracts, and communications.
4. Coordinate Support Services Team and activities on a daily basis.
5. Coordinate, communicate and track all projects related activities with the necessary departments and clients.
6. Serve as a point of contact for operational inquiries and coordinate with cross-functional teams.
7. Communicate effectively with internal teams, vendors, and clients to ensure alignment and clarity.
8. Assist in coordinating meetings, events, and training sessions.
9. Assist with monitoring and tracking key performance metrics to ensure operational goals are met.
10. Provide support for special projects and initiatives, ensuring timely execution and delivery.
11. Ensure compliance with company policies, procedures, and regulations.

Qualifications:

1. Bachelor’s degree in information technology, Computer Science, or a related field.
2. Proven experience in an administrative or operational support role.
3. Excellent organizational and multitasking skills.
4. Strong written and verbal communication abilities.
5. Attention to detail and a proactive approach to problem-solving.
6. Ability to work effectively both independently and within a team.

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Join Neondex as an Operations Manager and help driveefficiency, scalability, and excellence across all business functions.

As an Operations Manager at Neondex, you will be responsible for overseeingbusiness operations, streamlining processes, and ensuring optimal efficiency across departments.

You will work closely with leadership to implement strategies that enhance productivity, managefinancial and operational risks, and drive business growth.

Responsibilities.

• Oversee daily business operations and ensure efficiency across all departments.
• Develop and implement operational strategies to improve performance and scalability.
• Coordinate cross-functional teams to align goals and optimize workflow.
• Monitor financials, budgets, and resource allocation to maximize profitability.
• Ensure compliance with industry regulations and company policies.

Requirements.

• Proven experience in operations management, preferably in tech or finance industries.
• Strong leadership, strategic planning, and problem-solving skills.
• Ability to analyze business processes and implement improvements.
• Excellent communication and organizational skills.
• Experience with project management tools and financial oversight.

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Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC.

Role Overview

The Quality Operations Expert will be responsible for overseeing in-process quality assurance (IPQA) activities across all stages of manufacturing. This includes ensuring strict adherence to Good Manufacturing Practices (GMP), safeguarding data integrity principles (ALCOA+), and proactively monitoring operations to identify and mitigate quality risks. The role plays a critical part in maintaining consistent product quality, safety, and efficacy while driving a culture of compliance and continuous improvement within the organization.

Main Tasks:

• To ensure that batch production operations are carried out in accordance with cGMPs and applicable regulations
• Monitoring of manufacturing/packing activities through IPQA activities on routine basis.
• Issuance of documents like batch manufacturing and packaging records etc.
• To review batch documents related to regulatory submission (batch records and associated data).
• To ensure good documentation by all the concerned and all the documents are as per current GMP requirements and in-house SOPs.
• To participate and ensure satisfactory and timely technology transfer, process validation and cleaning validation studies.
• Initiation, handling and review of non-conformances, deviation, change control, CAPA and Coordinate in absence of QMS coordinator.
• Preparation and review of Investigations related to Product complaints & ensure that appropriate measures are taken to prevent recurrence.
• To participate in audits and to provide relevant information, when required.
• Review of all GMP master documents like IMFPC, MFPC, Batch records.
• To ensure awareness of cGMP requirements are evaluated, updated through periodic training & carry out On the Job Training to the Shop Floor personnel.
• Responsible to ensure the execution of validation activity as per the annual validation and revalidation planner as per Validation Master Plan.
• Preparation and review of protocols and reports of process validation, Hold time and cleaning validation.
• Participate in execution of qualification and requalification activities as per scheduler.
• Preparation of Annual product review.
• Preparation of Standard operating procedure and provide training on SOPs

Qualifications & Skills :

• Master’s or Bachelor’s degree in Pharmaceutical Sciences.
• 8-10 years of progressive experience in In-Process Quality Assurance (IPQA) within the pharmaceutical industry.
• In-depth knowledge of oral solid dosage form (OSD) manufacturing processes and IPQA practices.
• Hands-on experience with electronic Quality Management Systems (eQMS), including modules such as TrackWise and IQVIA.
• Strong understanding of cGMP, GDP and Data Integrity principles aligned with ALCOA+.
• Exceptional attention to detail, with proven analytical, critical-thinking, and problem-solving abilities.
• Exposure of working with USFDA & EU approved facility in a similar role.
• Effective communicator with strong collaboration and teamwork capabilities, fostering cross-functional alignment.
• Flexible and resilient in managing dynamic work environments, shifting priorities, and cross-functional demands.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

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