490 Senior Program Manager jobs in the United Arab Emirates

Job Title:
Program Manager

Job Location
: Dubai

The Program Manager is responsible for designing, implementing, and managing the hospital's Privilege and Patient Rewards Programs. This role ensures that VIP patients, privilege members, and loyalty program participants receive a seamless, high-quality experience aligned with the organization's vision of patient-centered care. The manager will collaborate with cross-functional teams to enhance service delivery, drive engagement, and strengthen long-term patient loyalty.

Responsibilities:

Program Development & Management

• Design, implement, and continuously improve the Privilege / Rewards Program to enhance patient engagement and loyalty.
• Develop clear membership tiers, benefits, protocols, manuals, and service standards tailored to VIP and high-value patients.
• Monitor program performance metrics and adjust strategies to optimize patient satisfaction and retention.

Patient Experience & Engagement

• Ensure VIP and privilege members receive exceptional, personalized service across all touchpoints.
• Act as the primary point of contact for resolving privilege member concerns and escalations.
• Work closely with patient experience teams to ensure consistent service excellence.
• Establish constantly available contact centre and concierge managers.

Stakeholder Collaboration

• Partner with clinical, operations, and front-line teams to ensure seamless delivery of privilege benefits.
• Liaise with marketing and communications teams to promote program features and achievements.
• Build external partnerships (e.g., hospitality, wellness, retail) to enrich program benefits.

Data, Reporting & ROI

• Track and analyze program participation, satisfaction, and retention trends.
• Develop dashboards and reports for senior leadership on program outcomes and ROI.
• Leverage patient feedback and market insights to refine program offerings.

Training & Standards

• Develop service guidelines and train staff on handling privilege patients with empathy, discretion, and professionalism.
• Promote a culture of patient-first hospitality across the organization.

Requirements:

• Bachelor's degree in Healthcare Management, Business Administration, Marketing, or related field
• Data-driven mindset with the ability to measure ROI and track KPIs.
• 5+ years' experience in
  patient experience, customer loyalty, hospitality, or VIP client management
  , preferably in healthcare or luxury service industries.
• Proven ability to manage VIP clientele with professionalism, discretion, and cultural sensitivity.
• Experience in training and developing skills privilege program team.
• Strong project management and stakeholder engagement skills.

Program Manager - 12 Month Contract - Onsite in Abu Dhabi

We are seeking an Arabic-speaking
Program Manager
to lead large-scale digital and technology implementation projects. The role requires strong technical knowledge, experience managing multiple teams, vendors, and the ability to coordinate stakeholders while driving delivery.

Experience working on UAE government projects is critical to being successful in this program.

Key Responsibilities

• Orchestrate program delivery across multiple workstreams, ensuring timelines and quality standards are met.
• Act as the main point of contact to reassure and engage the client throughout the program.
• Manage technical and business leads and vendors to ensure smooth delivery.
• Oversee change management, stakeholder alignment, and progress reporting.

Requirements

• Proven track record delivering large implementation projects with government clients.
• Strong technical background and hands-on understanding of project/program delivery.
• Excellent stakeholder management and communication skills.
• Arabic-speaking preferred.
• Confident, proactive, and able to take ownership.

*Program Manager - eKYC (Banking Domain, UAE & GCC)
We are seeking a
highly experienced Program Manager
with proven expertise in
eKYC programmes
within the
banking sector
, specifically in the
UAE
. The ideal candidate will have a strong track record of leading large-scale regulatory and compliance-driven initiatives and
direct experience working with the UAE Central Bank *
.

Key Responsibilities

• Lead and manage end-to-end eKYC program delivery, covering multiple projects and workstreams.
• Ensure alignment with UAE Central Bank regulatory requirements and regional compliance standards.
• Oversee project managers and coordinate cross-functional teams across Business, IT, Compliance, and Operations.
• Develop and govern program plans, budgets, risk frameworks, and resource allocation.
• Build strong relationships with senior stakeholders across UAE and GCC banks.
• Provide subject matter expertise in KYC/eKYC processes, regulatory frameworks, and system implementations.
• Present program updates and executive reports to senior leadership and regulators.
• Ensure programs adhere to banking policies, compliance mandates, and governance standards.

*Key Requirements *

• Experience: 12+ years in Program/Project Management, with at least 5+ years delivering banking transformation programs.
• Regulatory Expertise: Direct experience working with the UAE Central Bank on compliance and eKYC-related programmes.
• Domain: Banking / Financial Services with emphasis on Digital Banking and Compliance.
• Regional Experience: Proven track record delivering large programmes across the UAE & GCC.
• Education: Bachelor's/Master's degree in Finance, Business Administration, IT, or related field.

• Skills:

• Exceptional stakeholder engagement, especially with regulators and C-level leadership.

• Strong leadership, capable of managing multiple project managers and large cross-functional teams.
• Proficiency in Agile/Waterfall delivery methodologies.
• Strong financial acumen for budgeting, vendor management, and contract negotiations.

*Preferred Qualifications *

• PgMP, PMP, or Prince2 Practitioner certification.
• Experience with digital banking platforms, fintech solutions, and KYC/KYB systems.
• Exposure to regulatory compliance programmes in GCC banks

Job Title: Program Manager (Banking Domain – CRAT)

Location: Onsite – Dubai, UAE

Experience: 15+ years

Contract: 12 - months (extendable based on business needs)

We are seeking an experienced Program Manager to lead and manage high-impact programs within the CRAT domain for a prestigious client in the banking sector in the UAE/Middle East.

Key Responsibilities:

• Lead end-to-end program management for CRAT-related initiatives.

• Coordinate across technical and functional teams to ensure seamless project execution.

• Engage and manage multiple stakeholders across business and IT functions.

• Oversee project planning, tracking, risk mitigation, and delivery within timeline and budget.

• Communicate program updates and roadmaps effectively to leadership and stakeholders.

• Identify and manage risks, issues, and dependencies across the program lifecycle.

Requirements:

• Minimum 15+ years of industry experience, with a strong background in IT.

• Proven program management experience in the CRAT domain.

• Experience working with or within the banking sector in the UAE or Middle East.

• Solid understanding of both technical and functional business requirements.

• Strong stakeholder management and communication skills.

• Excellent problem-solving and issue resolution capabilities.

• PMP certification is a plus.

If this role interest you or someone in your network, kindly send your updated resume to

Job Types: Full-time, Contract

Contract length: 12 months

Job Summary:

We are seeking an experienced
Program Manager
with a strong background in
Credit Risk Management
and hands-on experience delivering end-to-end programs in areas of credit risk and compliance portfolio.

The ideal candidate must have prior experience in the
banking sector within the UAE
, with a solid understanding of both
technical and functional requirements
.

Key Responsibilities:

• Lead the successful end-to-end delivery of complex, risk-based programs within the credit risk domain.
• Manage multiple projects under the risk and compliance portfolio (AML, KYC, Risk Assessment, Fraud Control, etc.).
• Knowledge of regulatory frameworks: CBUAE standards, Basel III, IFRS 9, ICAAP
• Familiarity with risk systems: Moody's, ACTICO, SAS Risk, Oracle FCCM, Experian, etc.
• Coordinate cross-functional teams and ensure alignment with business and technical objectives.
• Engage with stakeholders at all levels and maintain clear and effective communication throughout the program lifecycle.
• Proactively identify risks, issues, and bottlenecks, and ensure appropriate mitigation strategies are in place.
• Provide regular updates, dashboards, and reports to senior leadership.
• Ensure compliance with internal policies and external regulations throughout the program execution.
• Challenge assumptions and raise concerns where program performance or compliance is at risk.
• Lead by example and foster a culture of accountability and transparency.

Required Qualifications & Skills:

• 15–18 years of total industry experience with a proven track record in program and project management.
• Strong domain expertise in
  Credit Risk Management
  and
  Risk-Based Projects
  .
• Mandatory work experience in the
  banking sector in the UAE
  .
• Solid
  technical background
  (preferably IT-related), with the ability to understand and bridge technical and business requirements.
• Familiarity with
  technology jargons
  and system integration processes.
• Excellent
  stakeholder management
  and
  communication skills
  .
• Ability to confidently
  challenge opinions
  , raise red flags when necessary, and influence key decisions.
• Strong personality with a solution-oriented approach and leadership presence.
• Certifications such as
  PMP
  ,
  PRINCE2
  , or equivalent in project/program management are highly desirable.

GSS Tech Group is seeking a seasoned Program Manager to lead and coordinate complex projects and programs aimed at enhancing our operational efficiency and effectiveness. As a vital part of our team, you will oversee multiple projects, ensuring alignment with our business strategy and objectives.

Job Purpose

The Program Manager is responsible for the planning, implementation, and tracking of specific projects and programs within the organization. This role requires a deep understanding of our business goals and navigating various project teams to deliver results. You will act as a central point of communication for stakeholders, facilitating strategic alignment and ensuring that programs are delivered on time and within budget.

Key Responsibilities include but are not limited to:

• Define program scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Coordinate cross-project activities, ensuring resource availability and allocation.
• Develop and manage program and project plans, budgets, and schedules.
• Monitor and report on progress, manage risk and issues, and ensure quality standards are met.
• Lead the program teams by providing direction and ensuring the required resources and support are provided.
• Facilitate communication between stakeholders and project teams, ensuring that any changes are communicated effectively.
• Conduct stakeholder analysis and engagement to ensure high levels of interest and participation in programs.
• Evaluate the program's overall performance and report on key metrics, adjusting plans as necessary.
• Identify areas for process improvements and innovation within program management practices.
• Directly manage strategic engagements with the UAE Central Bank, ensuring all deliverables meet regulatory standards.

This position requires a strong leader who thrives in a dynamic environment, demonstrating a proactive approach to problem-solving and a deep commitment to team success.

Requirements

Job Knowledge

• Extensive knowledge of program and project management methodologies, tools, and techniques.
• Understanding of industry standards and regulatory requirements, especially related to IT and banking industry.

Technical & Professional Skills

• Proven track record of successful program management, including the delivery of complex projects on time and within scope.
• Strong analytical skills with the ability to understand complex scenarios and drive decisions.
• Experience with project management software and methodologies (both Agile and Waterfall).
• Certification in Program Management (e.g., PgMP, PMP, or equivalent) is must have.

Managerial & Leadership Skills

• Exceptional leadership and team management skills.
• Strong interpersonal and communication skills to engage effectively with stakeholders.
• Ability to mentor and guide project managers and teams.

Experience

• Minimum of 15-20 years of experience in program management, preferably within the IT and banking industry.
• Experience in managing multiple projects and leading cross-functional teams.
• Bachelor's or Master's degree in Information Technology (IT) or related field.
• Demonstrated experience in program delivery and stakeholder management.
• PgMP / PMP certification (must be active).
• Must have worked with one of the Big 4 consulting firms (Deloitte, PwC, EY, KPMG).
• Proven experience delivering projects for the UAE Central Bank – mandatory.
• In-depth understanding of banking domain processes, compliance, and technologies.
• Exceptional leadership, stakeholder engagement, and communication skills.
• Strong analytical, budgeting, and risk management capabilities.

Notice Period

• 30-45 days is preferred.

Benefits

• Private Health Insurance
• Paid Time Off

Job Objective:

The Program Manager is responsible for the overall management and successful delivery of assigned programs and projects, ensuring alignment with AMMROC's strategic, financial, and operational objectives. The role oversees all phases of the program lifecycle — from initiation and planning to execution, monitoring, and closure — to ensure that defined scope, schedule, cost, quality, and performance targets are consistently achieved. The Program Manager also contributes to the continuous improvement of program management processes and promotes cross-functional coordination to meet customer and business expectations.

Key Accountabilities:

• Work closely with and under the direction of the Head of PMO in coordinating and providing direction to program planning and execution.
• Define and direct the execution of program and project goals, ensuring full alignment with contractual, operational, and customer requirements.
• Develop Program Charters, Program Management Plans (PMPs), and Integrated Master Schedules (IMS) covering cost, schedule, and performance baselines.
• Lead project teams and facilitate effective communication and interaction among team members to ensure smooth program execution.
• Manage assigned programs, and projects, overseeing day-to-day coordination and delivery of work packages.
• Provide advice and guidance to team members to ensure alignment and achievement of program objectives.
• Support the development and management of metrics and KPIs for program performance monitoring, reporting, and decision-making.
• Support the PMO Department in data gathering, analysis, and preparation of dashboards and reports to reflect accurate program performance and status.
• Ensure programs are monitored through performance indicators to provide management with clear visibility of progress, risks, and variances.
• Support the Program Business Rhythm framework to maintain governance discipline, minimize schedule and cost overruns, and ensure timely decision-making.
• Prepare presentations and executive reports summarizing status, performance, risks, and recommendations for internal and external stakeholders.
• Direct the development and management of program budgets, resource allocation, and financial forecasts.
• Recommend efficient budget planning and assist the Head of PMO in monitoring financial performance versus approved budgets.
• Identify cost variances, recommend corrective actions, and ensure opportunities for performance improvement are captured.
• Support Over & Above (O&A) documentation, invoicing, and closure to ensure accurate revenue realization.
• Manage high-level risks and develop mitigation and contingency plans to minimize projects/program impact.
• Identify and resolve program/projects issues through structured resolution plans.
• Analyze program data and translate it into actionable insights to support management decisions.
• Manage the effective achievement of team objectives by setting individual goals, managing performance, and providing continuous coaching and feedback.
• Develop and motivate employees through training and development programs to enhance proficiency and ensure consistent delivery.
• Monitor team performance through defined Key Performance Indicators (KPIs) and promote a culture of accountability and excellence.
• Continuously review current operational and program management processes to identify and implement improvement opportunities that enhance service, safety, cost performance, and efficiency.
• Support change initiatives, programs, and projects that reflect international best practices and align with AMMROC's strategic goals.
• Ensure full compliance with AMMROC's Safety, Quality, and Environmental Management (QEHS) policies, procedures, and standards.
• Promote a responsible environmental and safety culture within the team and across program operations.
• Prepare accurate and timely statements, performance reports, and presentations to meet AMMROC's and departmental reporting standards.
• Support governance processes by ensuring programs are executed within defined PMO frameworks and internal audit requirements.
• Participate in internal and external reviews, audits, and customer progress meetings as required.
• Perform other related duties or assignments as directed by the Head of PMO or senior management to support AMMROC's operational and strategic objectives.

Qualifications, Knowledge & Experience:

• Bachelor's degree in aerospace maintenance or equivalent
• Minimum 10 – 12 years of experience in an aerospace maintenance and aircraft operating environment, preferably in military, of which at least 5 years in a similar position in program management or operations management capacity
• Program Management Certification PMP, PRINCE2, or equivalent certification preferred.
• Hands-on experience managing rotary-wing aircraft programs and familiarity with MRO project lifecycle processes desirable.
• Experience in Rotary aircraft (Sikorsky UH-60 Black Hawk platform) preferred.

English Language Communication Skills:

• ELTS Band Score 6.5 or higher (or equivalent professional fluency).

Professional Skills:

• Solid understanding of military aircraft operations and aerospace industry best practices.
• Demonstrated experience in Environment, Health & Safety (EHS) compliance within MRO or aerospace operations.
• Good exposure to cross-functional business processes, including Engineering, Quality, Finance, and Supply Chain.
• Strong program management capability covering planning, scheduling, cost control, and risk management.
• Proven financial and analytical skills, including cost forecasting, variance analysis, and performance reporting.
• Excellent planning, organizational, and integration abilities for managing complex programs and priorities.
• Ability to develop and implement policies, procedures, and standards aligned with organizational objectives.
• Effective leadership, coaching, and mentoring skills to motivate and develop high-performing teams.
• Strong consulting and stakeholder management capabilities, fostering collaboration across departments.
• Excellent verbal and written communication skills, with tact, diplomacy, and interpersonal awareness.
• Strong presentation and reporting skills, with the ability to engage effectively at all organizational levels.
• Committed to customer service excellence and maintaining strong customer relationships.
• Advanced problem-solving and decision-making abilities, using structured and data-driven approaches.
• Strong data gathering, analytical, and attention-to-detail skills for accurate reporting and monitoring.
• Proficient in MS Office Suite (Excel, Word, PowerPoint), MS Project, and MS Visio.
• Familiar with ERP and PMO systems for project tracking, reporting, and performance analysis.

BlackStone eIT, a leading computer software company, is seeking a skilled and experienced Program Manager to join our team. As a Program Manager, you will play a key role in managing and delivering strategic programs that drive the success and growth of our organization.

In this role, you will be responsible for overseeing multiple projects within a program, ensuring they are aligned with organizational goals, delivered on time and within budget. You will work closely with cross-functional teams, stakeholders, and executives to define program objectives, develop program plans, allocate resources, and ensure effective communication throughout the program lifecycle.

• Define program objectives, goals, and deliverables in collaboration with stakeholders.
• Develop and maintain program plans, schedules, and resource allocation strategies.
• Allocate resources, including personnel, equipment, and budget, effectively to ensure program success.
• Monitor program progress, track key performance indicators, and provide regular status updates to stakeholders and management.
• Identify and manage risks and issues, and proactively implement mitigation strategies.
• Foster effective communication and collaboration between project teams, stakeholders, and management.
• Ensure program documentation is created and maintained, including program charters, requirements documents, and change requests.
• Lead program meetings, including kick-off meetings, progress meetings, and program reviews.
• Manage program budgets, track expenditures, and ensure financial objectives are met.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 10 years of experience in program and project management, with a strong focus on digital transformation.
• Proven experience as a Program Manager, successfully delivering strategic programs.
• Strong knowledge of program management methodologies and best practices.
• Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
• Exceptional problem-solving and decision-making abilities.
• Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in program management software and tools.
• Experience with Agile methodologies is preferred.
• PMP certification is a plus.

Benefits

• Paid Time Off
• Performance Bonus

Job Description

Position:
Program Manager – Intelligent Transportation Systems (ITS)

Location:
Abu Dhabi, UAE

Overview

We are looking for an experienced
Program Manager
with 10+ years in
Intelligent Transportation Systems (ITS)
and
Smart Mobility
. The role involves leading large-scale projects, integrating emerging technologies, and delivering innovative mobility solutions that improve safety, efficiency, and sustainability.

Responsibilities

• Lead the planning, design, and delivery of
  ITS and Smart City projects
  .
• Manage budgets, schedules, risks, and project performance.
• Oversee
  technology integration
  (ATMS, CAV, MaaS, SaaS, IoT, cloud platforms).
• Direct and mentor
  technical teams
  to ensure high-quality outcomes.
• Engage with
  government agencies, contractors, and stakeholders
  to ensure project success.
• Ensure compliance with
  local and international standards
  while driving innovation.

Qualifications

• Bachelor's degree in
  Civil/Transportation Engineering
  (Master's preferred).
• Licensed Professional Engineer (P.Eng or equivalent)
  .
• 10+ years of proven experience
  in ITS, Smart Cities, or transportation projects.
• Strong expertise in
  ITS design, deployment, and project management
  .
• Excellent communication and stakeholder engagement skills.
• Knowledge of
  cloud platforms (AWS, Azure, GCP)
  and
  Mobility-as-a-Service (MaaS)
  is a plus.