1739 Senior Relationship Management jobs in Dubai

Client Relationship Management - Analyst (UAE Nationals Only)

Location : Dubai, UAE

Marsh is seeking a motivated and detail-oriented Client Relationship Management - Analyst to join our dynamic team. This role is exclusively open to UAE nationals and offers a unique opportunity to contribute to enhancing client satisfaction and loyalty through exceptional support and insightful analysis.

As a Client Relationship Management Analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.

• Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.
• Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Collaborate with cross-functional teams—including sales, marketing, and operations—to align client needs with company offerings and initiatives.
• Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
• Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Business Intelligence tools such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and meticulous attention to detail.

• A proactive mindset with a commitment to delivering high-quality work.
• Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
• A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.

This position is open exclusively to UAE nationals in line with our commitment to support Emiratization initiatives.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

About Keyper

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.Learn more at Keyper.

Assistant Relationship Manager (ARM) - Onboarding

• Support Relationship Managers and Sales Agents in managing investor landlord portfolios.

• Administer Salesforce data entry and handle various contract preparations.

• Assist in property management tasks including new tenancy creation, renewals, and payment recording.

• Collaborate with the finance team to ensure accurate data entry and address payment concerns.

• Support the tech team in testing operational tools and enhancing system workflows.

• Liaise with the product team to provide operational insights and support data team requirements.

• Data-driven decision-making.

• Effective communication.

• Problem-solving.

• Financial acumen.

• Bachelor’s degree in Business Administration, Real Estate, or a related field.

• Minimum of 1-2 years of experience in a customer service role.

• Experience in a support role within the property management or real estate industry.

• Proficiency in Salesforce and other CRM systems.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Detail-oriented with a strong focus on accuracy and quality.

• Proficient in Microsoft Office Suite and customer service software.

• Ability to work flexible hours, including weekends.

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.Learn more at Keyper.

Assistant Relationship Manager (ARM) - Onboarding

• Support Relationship Managers and Sales Agents in managing investor landlord portfolios.

• Administer Salesforce data entry and handle various contract preparations.

• Assist in property management tasks including new tenancy creation, renewals, and payment recording.

• Collaborate with the finance team to ensure accurate data entry and address payment concerns.

• Support the tech team in testing operational tools and enhancing system workflows.

• Liaise with the product team to provide operational insights and support data team requirements.

• Data-driven decision-making.

• Effective communication.

• Problem-solving.

• Financial acumen.

• Bachelor's degree in Business Administration, Real Estate, or a related field.

• Minimum of 1-2 years of experience in a customer service role.

• Experience in a support role within the property management or real estate industry.

• Proficiency in Salesforce and other CRM systems.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Detail-oriented with a strong focus on accuracy and quality.

• Proficient in Microsoft Office Suite and customer service software.

• Ability to work flexible hours, including weekends.

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant's move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor's degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.

Marsh Middle East and Africa is hiring for the following position in Dubai:

Client Relationship Management Coordinator - UAE nationals only

Note: This role is only open to UAE nationals.

• Developmental opportunities to grow internally.
• Gain professional experience in a truly global company that is reshaping the industry.
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
• Support, coaching and development to help you to be the best you can be.
• Hybrid working model, offering you flexibility and a great working environment.

• Previous office based experience
• MS Office, Presentation & report writing skills
• Planning and organization skills
• Effective time management
• Business writing (emails)

• Should possess subject matter knowledge about general insurance
• Be able to work closely and effectively with clients, helping them understand their insurable risk exposures
• Analyze and review a client's insurance program design against the backdrop of their risk exposures, and prepare insurance audit reports / presentations where required.
• Design suitable insurance solutions where required for the client based on available market products locally and internationally.
• Should possess a good knowledge of the insurance markets, insurer relationships, its product offerings, and able to effectively present a client's risk profile to invite insurers to quote terms.
• Negotiate pricing, and critically analyze insurance quotes submitted by insurers to ensure conformance to the client's requirements.
• Preparing and presenting insurance program proposals to clients, while conforming to strict deadlines.
• Undertake prompt administration of the client's insurance programme following placement, ensuring that their business operations are not impacted.
• Organize periodical, structured client meetings throughout the year to review performance, compile insurance program reports and summaries where necessary for client reviews.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Marsh is seeking candidates for the following position based in the Dubai office:

Client Relationship Management Coordinator

Note: This role is only open to UAE nationals

• Developmental opportunities to grow internally.
• Gain professional experience in a truly global company that is reshaping the industry.
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
• Support coaching and development to help you to be the best you can be.
• Hybrid working model offering you flexibility and a great working environment.

• Should possess subject matter knowledge about general insurance
• Be able to work closely and effectively with clients helping them understand their insurable risk exposures
• Analyze and review a clients insurance program design against the backdrop of their risk exposures and prepare insurance audit reports / presentations where required.
• Design suitable insurance solutions where required for the client based on available market products locally and internationally.
• Should possess a good knowledge of the insurance markets insurer relationships its product offerings and able to effectively present a clients risk profile to invite insurers to quote terms.
• Negotiate pricing and critically analyze insurance quotes submitted by insurers to ensure conformance to the clients requirements.
• Preparing and presenting insurance program proposals to clients while conforming to strict deadlines.
• Undertake prompt administration of the clients insurance programme following placement ensuring that their business operations are not impacted.
• Organize periodical structured client meetings throughout the year to review performance compile insurance program reports and summaries where necessary for client reviews.

• Previous office based experience
• MS Office Presentation & report writing skills
• Planning and organization skills
• Effective time management
• Business writing (emails)

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 9000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties nationality parental status personal or social status political affiliation race religion and beliefs sex/gender skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience: IC

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as aprimary point of contact for the client relationship management team addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.

• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.

• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.

• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.

• Identify and recommend process enhancements to improve client relationship management practices and increase operational efficiency.

• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

• Stay informed about industry trends competitor activities and best practices in client relationship management to contribute to strategic planning.

What you need to have:

• Bachelors degree in Business Administration Marketing or a related field.

• 1-3 years of experience in client relationship management customer service or a similar analytical role.

• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.

• Proficiency in Business Intelligence software such as Power BI and Qlik Sense as well as Microsoft Office Suite (Excel PowerPoint Word).

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to client relationship management and a commitment to delivering high-quality work.

• Strong interpersonal skills to effectively collaborate with team members and stakeholders.

• A passion for enhancing client experiences and supporting the overall success of the client relationship management team.

Required Experience:

IC

Seeking a results-driven customer relationship management professional with expertise in real estate to drive lead qualification and verification.

This role combines CRM, lead qualification, and verification in the real estate sector. Ideal for someone with a passion for real estate, strong communication skills, and the ability to assess and manage leads effectively.

• Engage with potential buyers, sellers, or renters in the real estate sector via outbound calls and respond to inbound inquiries.
• Evaluate key criteria such as budget, location preferences, timelines, and specific property needs to verify lead quality.
• Assess lead suitability using industry-specific qualification frameworks.
• Categorize leads based on real estate needs in the CRM system.
• Coordinate with sales and marketing teams to share qualified lead information.
• Update the CRM system with accurate, real-time records of each lead.
• Monitor and track lead status to ensure smooth transitions to sales teams.
• Nurture leads and engage in ongoing, tailored communication.
• Redirect unqualified leads to referrals or suitable alternatives.
• Track lead metrics and provide improvement insights.
• Optimize performance by monitoring KPIs and streamlining processes.

• A bachelor's degree in business administration, marketing, or a related field.
• Minimum 2-3 years of experience in the real estate industry or a CRM-related role.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
• Familiarity with real estate terminology and processes.
• Strong communication and written skills, with attention to detail and organizational abilities.

Drive the transformation of our customer relationship management platform into a strategic platform that delivers exceptional customer experiences.

• Lead the development and implementation of our CRM strategy, ensuring alignment with business objectives and driving operational excellence.
• Collaborate with cross-functional teams to define CRM capabilities, champion customer data governance, and ensure adoption across sales, service, and marketing functions.

• Develop and drive the strategic CRM roadmap, defining and maintaining the CRM product roadmap.
• Evaluate and select CRM vendors, develop solution architecture, and implement quality assurance measures to ensure solution reliability and consistency.
• Manage delivery across multiple CRM implementation and enhancement projects, building and mentoring high-performing teams.

• 12+ years of experience in CRM systems, preferably Microsoft Dynamics CRM or Salesforce.
• Proven experience in developing CRM strategies and implementing large-scale CRM programs.
• Strong leadership presence, expertise in translating business objectives into CRM capabilities, and driving end-user adoption.