1411 Senior Relationship Management jobs in Dubai

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Drive growth and customer satisfaction as a CRM Manager.

This key role is instrumental in developing and executing innovative CRM strategies to enhance revenue growth, customer engagement, and retention.

• Develop data-driven insights to inform CRM strategy and measure success.
• Define and track key performance indicators for CRM performance, including repeat rate, RFM, LTV, customer happiness, and loyalty metrics.

Key Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in CRM strategy, customer engagement, and automation.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent leadership and communication abilities, with a track record of managing and developing high-performing teams.
• Proficiency in CRM tools, preferably with hands-on experience in ESP or similar platforms.
• Creative aptitude with an understanding of design principles for customer-facing communications.

Experience:

• 5–6 years of experience in CRM, marketing automation, retention, or related roles.
• Preference for those that have worked within fast-paced retail businesses.
• Demonstrated success in implementing advanced CRM automations that improved customer repeat rate, LTV, and percent of business from existing customers.
• Experience in designing and managing impactful customer loyalty programs that improves the customer repeat rate.
• Proven ability to enhance customer metrics such as NPS and satisfaction scores.

• Seniority level Associate

• Employment type Full-time

• Job function Marketing
• Industries Retail Apparel and Fashion

We are seeking a skilled Customer Relationship Management (CRM) expert to join our team. In this role, you will be responsible for overseeing the CRM system, managing customer data, and optimizing customer interactions to enhance customer satisfaction and drive sales.

• Oversee the CRM software, ensuring it is up-to-date and utilized effectively by the sales and marketing teams.
• Manage and maintain customer databases, ensuring accuracy, completeness, and data security.
• Track and manage leads generated through various sources, such as website inquiries, walk-ins, and phone calls.
• Provide training and support to staff on CRM usage, best practices, and data management protocols.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

As a CRM expert, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. You will also have access to ongoing training and development opportunities to help you grow in your career.

This is a full-time position, and the ideal candidate will have a strong background in CRM systems and customer relationship management. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.

The role is responsible for supporting clients that aim for setting up and supporting a regulated license under DFSA and FSRA regulatory framework such as Category 3A, 3B, 3C and Category 4 obtaining Category 3C or Category 4 license while providing excellence in fund services client relationship management and nurturing client relationships within our Fund Services business line. The role holder shall primarily interface between external parties (regulator, fund sponsors, fund managers, auditors, bankers, brokers, legal counsels, etc.) to understand their requirements and internal parties to ensure compliance, ensuring all the deliverables are accurate, on time and of high quality.

FUND FORMATION

• Assist with the initial engagement and pre-application process with the DIFC and DFSA and FSRA for Category 3A, 3B, 3C and Category 4 license applications on behalf of clients.
• Draft and/or support the preparation of the Regulatory Business Plan (RBP) and facilitate its submission to the DFSA/FSRA for preliminary feedback.
• Completion of all required DFSA/FSRA application forms, including AUT-CORE, AUT-IND, and AUTAMS, as applicable.
• Compiling and preparation of the complete application packages for Category 3A, 3B, 3C and Category 4 license applications.
• Submission of or provide support in filing the final application package, inclusive of the RBP and all supporting documentation, to the DFSA/FSRA.
• Be the primary point of contact between client and the Regulator and provide ongoing support and coordinate responses to DFSA/FSRA queries, as well as assist in scheduling and preparation for DFSA/FSRA interviews.
• Coordination on the company incorporation process with the DIFC/ADGM, including assistance in securing physical office premises and ensuring full compliance with all incorporation requirements.
• Facilitating the process for opening a corporate bank account.
• Submission of the necessary documentation to the DFSA/FSRA to demonstrate fulfillment of all in-principle approval (IPA) conditions, including incorporation records, lease agreements, and bank statements.

RELATIONSHIP MANAGEMENT

• Serve as the primary point of contact for a portfolio of fund services clients, building and maintaining strong, long-term relationships.
• Conduct regular contact moments with clients to understand their fund services needs, regulatory requirements, and reporting preferences.
• Ensure clients are informed about the full range of fund services available and provide expert guidance on best practices.
• Interpret the data and answer queries that might arise from the Fund Manager or investors regarding the financial statements of a fund and in particular its portfolio investments, fee calculations and NAV per share.
• Attend client meetings and provide technical support to the sales team.

SERVICE DELIVERY AND QUALITY ASSURANCE

• Collaborate with internal fund services teams to ensure the accurate and timely delivery of services to clients.
• Service existing funds and fund managers to ensure timely and excellent delivery of services as agreed with each manager.
• Review NAV packs and ensure they are error-free before being sent to the fund manager and investors.
• Communicate regularly and effectively with the Fund Services Delivery Centers who are responsible for all fund services.
• Constantly monitor shareholder services to ensure up-to-date processing of subscriptions and redemptions, with timely completion of KYC/AML checks.

TIME RECORDING:

• Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor own productivity and chargeability on a weekly basis and review productivity and performance against targets to ensure that individual financial targets and client communication KPIs are met.
• Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/chargeability targets.

OTHER DUTIES

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management. Act as funds’ director, compliance officer and/or company secretary, as necessary.
• Undertake such other duties, related to the position, as may from time to time be agreed with Management.

• Relevant Bachelor’s degree in Legal or Business Administration. CFA / CAIA qualified or part qualified (preferred but not a must).
• At least 4-6 years’ work experience in setup support for Regulated license in DIFC/ADGM category 3C and/or 4 license applications, a good understanding of the daily operations of fund service provider including governance, compliance, NAV calculation and transfer agency function.
• Deep understanding, technical knowledge, regulatory expertise, Licensing process, compliance requirements, basic risk management and governance experience.
• Should have basic financial and business acumen and have some experience in preparing business plans and financial modelling.
• Experience communicating with the regulators frequently on license application, Category 3C and 4 formation and setup, fund services, strong interpersonal skills, and the ability to provide tailored solutions to meet clients’ fund service needs.
• Knowledge of regional fund types and asset classes.
• Good understanding of local market Fund regulations. Knowledge of PFX Paxus would be an advantage.
• Excellent organizational, interpersonal and communication skills, preferable in regional languages.
• Exceptional client-facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution-driven, highly organized and detail-oriented with good decision-making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment with tight deadlines; along with being part of a bigger matrix organization. Proven team player skills, with ambition to excel in the role and grow into fund organization and structuring.

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor’s degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.

Dubai, United Arab Emirates | Posted on 02/14/2025

TLG Global is a fast-growing company, expanding its presence in Portugal and beyond. In just one year, our immigration and investment services have successfully assisted over 350 applicants . Now, we are taking our successful business model to the next level and expanding our operations!

What we expect from you:

• Promote our immigration and investment solutions in Dubai and other international markets .
• Identify and acquire new clients and business opportunities.
• Support and guide clients, answering questions and providing consultations.
• Build and maintain relationships with key partners and stakeholders.
• Travel for meetings and events to represent the company and grow the client base.
  

• Minimum 5 years of experience in B2B sales or business development .
• Mandatory experience or knowledge in business immigration .
• Strong network and existing client base in the immigration and investment sector is a major plus .
• Excellent communication, negotiation, and relationship-building skills.
• Willingness to travel and always be available for potential clients and partners.
  

Career growth and professional development.

Supportive and collaborative team culture.

• Develop a growth strategy focused on both financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs in new countries.
• Create new opportunities, services, and by-products leveraging existing products.
• Establish the company's brand to enhance visibility and recognition.
• Promote the company’s products and services by addressing or predicting clients’ objectives and needs.
• Arrange business meetings with prospective clients to foster new business relationships.
• Prepare pre-sales contracts, ensuring adherence to law-established rules and guidelines.
• Maintain accurate records of sales activities, revenue, invoices, and other relevant documentation.
• Provide trustworthy feedback and after-sales support to ensure customer satisfaction.
• Build long-term relationships with new and existing customers.
• Drive the company’s transition from Tier 3 to Tier 2/1 status through strategic growth and customer engagement.

• Proven experience as a business development professional or in a relevant role.
• Experience in customer support and engagement.
• In-depth market knowledge and trend analysis skills.
• Excellent communication and negotiation skills.
• Ability to build rapport and establish strong working relationships with clients.

Job Description The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. Duties and Responsibilities:  

• Building a robust client pipeline across inbound and outbound leads.
• Actively engaging in online and offline industry events and forums to engage with prospective customers, decision-makers, and influencers.
• Managing the lead bank and analyzing the clients as per the company’s target audience.
• Process market research to build the prospect’s profile using online and offline data resources
• Identify and qualify the prospect leads and keep them updated.
• Working independently to identify the best strategies to reach out to and engage new clients.
• Developing and executing strategies for targeting strategic sectors and regions.
• Becoming a product expert, its market positioning, and the solutions it offers, backed up by relevant and compelling case studies.
• Working alongside the Technology, Product, and other internal teams to develop market-leading propositions for prospective partners.
• Led the development of sales materials to support the Sales Team’s efforts.
• Managing the sales process CRM system
• Arrange meetings and assign qualified leads to the Sales Consultant Team.

• Bachelor’s degree in business management or administration, or a related field.
• The ability to work in a fast-paced environment.
• Excellent problem-solving and management skills.
• Exceptional negotiation skills.
• Effective communication skills.
• Strong business acumen.
• Detail-oriented.

Job Description The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. Duties and Responsibilities:

• Building a robust client pipeline across inbound and outbound leads.
• Actively engaging in online and offline industry events and forums to engage with prospective customers, decision-makers, and influencers.
• Managing the lead bank and analyzing the clients as per the company’s target audience.
• Process market research to build the prospect’s profile using online and offline data resources
• Identify and qualify the prospect leads and keep them updated.
• Working independently to identify the best strategies to reach out to and engage new clients.
• Developing and executing strategies for targeting strategic sectors and regions.
• Becoming a product expert, its market positioning, and the solutions it offers, backed up by relevant and compelling case studies.
• Working alongside the Technology, Product, and other internal teams to develop market-leading propositions for prospective partners.
• Led the development of sales materials to support the Sales Team’s efforts.
• Managing the sales process CRM system
• Arrange meetings and assign qualified leads to the Sales Consultant Team.

• Bachelor’s degree in business management or administration, or a related field.
• The ability to work in a fast-paced environment.
• Excellent problem-solving and management skills.
• Exceptional negotiation skills.
• Effective communication skills.
• Strong business acumen.
• Detail-oriented.