70 Senior Roles jobs in the United Arab Emirates

• Develop, plan, and execute marketing campaigns to support brand awareness, customer engagement, and sales growth.
• Create and manage content for digital platforms (social media, website, email, etc.) aligned with brand voice and strategy.
• Conduct market research to identify trends, customer preferences, and competitor activities.
• Collaborate with cross-functional teams (sales, operations, design, product) to deliver integrated marketing initiatives.
• Monitor and analyze performance metrics (campaign ROI, digital analytics, customer engagement) and prepare reports.
• Support event planning, promotions, and partnerships to enhance brand visibility.
• Manage relationships with agencies, vendors, and external partners for marketing deliverables.
• Ensure consistent application of brand guidelines across all communications and materials.
• Stay updated on emerging marketing tools, technologies, and best practices to bring innovative ideas.
• Assist in budgeting and tracking marketing expenses to ensure cost-effectiveness.
• Encourage and curate User Generated Content (UGC) from customers to build brand authenticity and community engagement.
• Collaborate with influencers and brand advocates to amplify UGC campaigns and expand reach.
• Moderate, repurpose, and integrate UGC into brand channels while ensuring alignment with company standards and policies.

Prepare and produce a variety of pastries, breads, desserts, and baked goods in line with recipes and quality standards.

Assist in developing new recipes, seasonal items, and creative menu concepts to enhance the bakery offering.

Ensure consistency in taste, presentation, and portion control for all baked products.

Monitor ingredient levels and assist in inventory management, ordering, and proper storage.

Maintain hygiene and food safety standards (HACCP) at all times during preparation and storage.

Operate and maintain baking equipment such as mixers, ovens, and proofers safely and efficiently.

Collaborate with kitchen and service teams to ensure the timely preparation and delivery of items.

Follow kitchen schedules and production plans to meet outlet and event requirements.

Minimise wastage by practising portion control and proper handling of ingredients.

Support in training and mentoring junior staff or apprentices as required.

Overview

Prepare and cook hot kitchen menu items to brand standards, ensuring taste, portion, and presentation consistency. Follow standard recipes, portion controls, and quality guidelines while maintaining consistency across all dishes.

• Set up, operate, and clean assigned hot kitchen stations (grill, sauté, fryer, etc.) efficiently during service.
• Maintain high levels of hygiene, food safety, and sanitation in line with HACCP standards.
• Monitor ingredients, minimise wastage, and report shortages or excess stock to supervisors.
• Work closely with colleagues across kitchen sections to ensure smooth service and timely order delivery.
• Safely operate, clean, and maintain hot kitchen equipment (ovens, grills, fryers, etc.).
• Support new team members by sharing knowledge, techniques, and ensuring compliance with kitchen standards.
• Assist in other kitchen areas when required and adapt to changes in menu or service requirements.
• Ensure every dish served enhances the guest experience by meeting high-quality standards.

Job Purpose
The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.

During The Hiring Process, You Can Expect
Step 1 – Apply
Submit your application and we'll then send you an email to confirm that we've received your application.

Step 2 – Review
Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment
If you're shortlisted for the role, we'll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.

Step 4 – Offer
If successful, we'll send you an offer of employment which will include the benefits package for your role.

We have outlined below the specific job details for each of our roles:

I. Customer-facing Roles
Airport Services Agent (EK/dnata) & Marhaba Services Agent
As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.

II. Back-office Role
Contact Centre Agent
As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Qualification

To be considered for Customer Service roles, you must meet the following requirements:

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
• Willing to wear uniform (Front-line customer facing roles)

In addition to the above, the job specific requirements for the Contact Centre role are:

• Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
• Customer and sales focus to provide excellent service and close any sales opportunity.
• The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.

Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website

Job Description
Prepare and cook hot kitchen menu items to brand standards, ensuring taste, portion, and presentation consistency.

Follow standard recipes, portion controls, and quality guidelines while maintaining consistency across all dishes.

Set up, operate, and clean assigned hot kitchen stations (grill, sauté, fryer, etc.) efficiently during service.

Maintain high levels of hygiene, food safety, and sanitation in line with HACCP standards.

Monitor ingredients, minimise wastage, and report shortages or excess stock to supervisors.

Work closely with colleagues across kitchen sections to ensure smooth service and timely order delivery.

Safely operate, clean, and maintain hot kitchen equipment (ovens, grills, fryers, etc.).

Support new team members by sharing knowledge, techniques, and ensuring compliance with kitchen standards.

Assist in other kitchen areas when required and adapt to changes in menu or service requirements.

Ensure every dish served enhances the guest experience by meeting high-quality standards.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: Job Function: Management Company Industry/

Sector: Food and Beverage Services

What We Offer

About The Company
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Prepare and produce a variety of pastries, breads, desserts, and baked goods in line with recipes and quality standards.

Assist in developing new recipes, seasonal items, and creative menu concepts to enhance the bakery offering.

Ensure consistency in taste, presentation, and portion control for all baked products.

Monitor ingredient levels and assist in inventory management, ordering, and proper storage.

Maintain hygiene and food safety standards (HACCP) at all times during preparation and storage.

Operate and maintain baking equipment such as mixers, ovens, and proofers safely and efficiently.

Collaborate with kitchen and service teams to ensure the timely preparation and delivery of items.

Follow kitchen schedules and production plans to meet outlet and event requirements.

Minimise wastage by practising portion control and proper handling of ingredients.

Support in training and mentoring junior staff or apprentices as required.

"Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent." – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

ABOUT THE FUNCTION

This function is to ensure exceptional Culinary Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless culinary experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them with consistent high quality food.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum 2 years' experience in Hospitality industry.
• Minimum 2 years' experience as a Culinary specialist in a 5 star hospitality industry.
• Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field.

PERFORMANCE DRIVEN CULTURE - WHAT WILL YOU BE MEASURED AGAINST

• Oversee and ensure all operational tasks in F&B Production are conducted in line with the service standards and procedures.
• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Prepare and cook hot kitchen menu items to brand standards, ensuring taste, portion, and presentation consistency.

Follow standard recipes, portion controls, and quality guidelines while maintaining consistency across all dishes.

Set up, operate, and clean assigned hot kitchen stations (grill, sauté, fryer, etc.) efficiently during service.

Maintain high levels of hygiene, food safety, and sanitation in line with HACCP standards.

Monitor ingredients, minimise wastage, and report shortages or excess stock to supervisors.

Work closely with colleagues across kitchen sections to ensure smooth service and timely order delivery.

Safely operate, clean, and maintain hot kitchen equipment (ovens, grills, fryers, etc.).

Support new team members by sharing knowledge, techniques, and ensuring compliance with kitchen standards.

Assist in other kitchen areas when required and adapt to changes in menu or service requirements.

Ensure every dish served enhances the guest experience by meeting high-quality standards.

Front Office Department Manager

• Lead a team of employees and manage all departmental operations ensuring seamless guest experiences.
• Develop and maintain a positive working environment that fosters employee engagement and motivation.
• Coordinate work among various departments to achieve maximum effectiveness.
• Oversee inventory management and order supplies as needed.
• Provide coaching and guidance to team members to enhance their performance.

To be successful in this role, you will need:

• A degree or diploma in Hotel Management or equivalent.
• At least 2 years of luxury hospitality experience in a similar role or 24 years in related fields.
• Excellent communication and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.

We offer a competitive compensation package, including benefits such as relocation assistance and opportunities for career growth.

Join our dynamic team and be part of a company that values innovation, teamwork, and customer satisfaction.