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Luxury Real Estate Developer CRM
Posted today
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Job Description
AHS, a premier luxury real estate development company, is looking for a dynamic and results-driven CRM (Customer Relationship Management) Specialist to join our growing team. In this role, you will play a crucial part in enhancing customer engagement and satisfaction by managing our CRM system and optimizing our client interactions throughout the real estate development process. You will be responsible for leveraging data to build strong relationships with clients and ensuring that their needs are met with the utmost professionalism and care.
Responsibilities- Manage and maintain the CRM system, ensuring data integrity and accuracy
- Develop strategies to enhance customer engagement and improve the overall client experience
- Analyze customer data to identify trends, insights, and opportunities for growth
- Coordinate with sales, marketing, and design teams to align client communications and messaging
- Implement and track customer feedback mechanisms to continually improve service offerings
- Create detailed reports on client interactions, sales performance, and customer satisfaction
- Train team members on CRM best practices and address any system-related issues
- Stay informed about industry trends in CRM and luxury real estate to bring innovative ideas to our practices
- Ensure CRM systems comply with GDPR , UAE data protection laws , and internal privacy policies
- Liaise with legal counsel to review customer communication templates and consent mechanisms
- Maintain audit trails and documentation for regulatory reporting
- Implement secure data handling protocols and manage access controls
- Monitor and report any data breaches or compliance risk
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 5+ years of CRM experience in real estate, or luxury sectors
- Strong understanding of CRM platforms and customer lifecycle management
- Knowledge of data privacy regulations and legal compliance in CRM systems
- Strong understanding of CRM software (experience with Salesforce, HubSpot, or similar platforms)
- Exceptional analytical skills with the ability to interpret data and make strategic decisions
- Strong communication and interpersonal skills to foster relationships with clients and team members
- Proficiency in Microsoft Office Suite and other data analysis tools
- Detail-oriented with strong organizational skills and the ability to manage multiple projects
- Familiarity with customer service principles and practices
- Passion for luxury real estate and commitment to providing exceptional service.
- Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
- Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression.
- Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued.
- Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication.
- Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being.
Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.
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Head of Customer Service Management (CRM) – Real Estate Developer
Posted 21 days ago
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Job Description
Our Client, a well-established & leading Real Estate Developer specialized in high end Residential & Commercial spaces, is looking to hire a Smart & Dynamic candidate for the Head of Customer Service Management role to join their team. Role & Responsibilities: • Team Leadership skills • Customer Relations Management • Policies & Process Management & Updation • Training and Development • Complaint Resolution • Quality Check & Customer Feedback Management • Client Feedback Surveys • Data Analysis & Report Maintenance • CRM Systems & AI Technology Integration • Compliance
Requirements
Skillsets : • Min 12- 15yrs of UAE experience in CRM Role from Real Estate Industry either currently or most recently • Excellent verbal and written communication skills in English (Arabic would advantageous but not necessary). • A strong commitment to customer satisfaction and a customer-centric approach to problem-solving. • Strong leadership and team management skills, with the ability to motivate and guide a team of customer professionals. • Ability to influence senior management when recommending customer centric solutions. • Effective problem-solving skills to address client issues and ensure their needs are met. • Proficiency in customer service software, CRM systems, and other relevant technology tools (including AI). • Understanding of relevant real estate regulations and laws and policies & procedures in all customer interactions.
About the company
Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients. At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges. We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance. Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes.
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