35 Senior Systems Analyst jobs in Dubai

Join to apply for the Systems Analyst role at Dubai Careers - A Smart Dubai Initiative

Join to apply for the Systems Analyst role at Dubai Careers - A Smart Dubai Initiative

• Collaborate with business users, project managers, and IT teams to understand business needs and help gather both functional and non-functional requirements through meetings and workshops.
• Evaluate and organize business requirements to support planning, ensuring alignment with project goals and priorities.
• Prepare and maintain clear and structured documents such as business requirements, functional specifications, and basic technical notes under the guidance of senior team members.
• Participate in discussions to shape solutions that meet business needs while applying sound judgment and an understanding of efficiency and scalability.
• Develop reports and presentation materials to communicate project updates, risks, and milestones to stakeholders.
• Examine data sets to identify basic trends and patterns that contribute to informed business decisions.
• Create test cases and manage user acceptance testing by liaising with users, tracking feedback, and ensuring issues are logged and followed up.
• Maintain regular communication with technical teams, business users, and external vendors to ensure expectations are clearly understood and progress is aligned.
• Provide basic training and respond to system-related queries to ensure effective system adoption and support day-to-day operations.
  
  

• Collaborate with business users, project managers, and IT teams to understand business needs and help gather both functional and non-functional requirements through meetings and workshops.
• Evaluate and organize business requirements to support planning, ensuring alignment with project goals and priorities.
• Prepare and maintain clear and structured documents such as business requirements, functional specifications, and basic technical notes under the guidance of senior team members.
• Participate in discussions to shape solutions that meet business needs while applying sound judgment and an understanding of efficiency and scalability.
• Develop reports and presentation materials to communicate project updates, risks, and milestones to stakeholders.
• Examine data sets to identify basic trends and patterns that contribute to informed business decisions.
• Create test cases and manage user acceptance testing by liaising with users, tracking feedback, and ensuring issues are logged and followed up.
• Maintain regular communication with technical teams, business users, and external vendors to ensure expectations are clearly understood and progress is aligned.
• Provide basic training and respond to system-related queries to ensure effective system adoption and support day-to-day operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Government Administration

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Join to apply for the Compliance Systems Analyst role at Dicetek LLC.

This resource will be responsible for the following activities on AML Transaction Monitoring system projects:

• Implement transaction monitoring system projects on time and within budget.
• Responsible for project delivery as per committed timelines.
• Conduct refinement and planning sessions.
• Conduct sprint planning and sprint reviews.
• Create clear, precise, and well-articulated value-driven backlog by describing items as epics/user stories.
• Ensure that product backlog is transparent, visible, and understood by all relevant stakeholders.
• Identify issues, analyze them, and work closely with IT to resolve them.
• Align product delivery dependencies with other platforms with the help of Scrum Master and Agile Release Lead.
• Track, log, and escalate issues to senior management.
• Coordinate with upstream systems owners to understand the impact of any changes on the Compliance Systems.

Job Knowledge

• Knowledge of agile framework.
• Strong knowledge of Transaction Monitoring system.
• Good knowledge of AML typologies.
• Understanding of banking products and operations.
• Understanding of compliance, products, and processes.

Good knowledge of compliance monitoring and screening system.

Technical Skills

• Expertise in implementing agile projects.
• Strong knowledge of SAS Enterprise Guide or SQL.
• Strong data mining and text analytics skills.
• Strong data collection and analysis skills.
• Experience with Fiserv or similar AML Transaction Monitoring tools.

Understanding of data mapping and lineage.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x.

Job Overview

We are seeking a highly skilled Data Systems Analyst to join our team. As a key member of our organization, you will be responsible for assessing, analyzing, and implementing information systems across the organization.

The ideal candidate will have excellent technical skills, including proficiency in SaaS environments, ERP modules, and reporting tools such as Power BI and Tableau. Strong communication and project management skills are also essential.

In this role, you will work closely with stakeholders to identify areas for improvement and implement changes to achieve efficiencies and improved workflow. You will also be responsible for staff training and administration of various SaaS applications.

About This Role

1. Audit current information systems use by all departments and staff members
2. Analyze and assess organizational functions, workflow, and requirements
3. Identify areas to implement changes in order of priorities to achieve efficiencies and improved workflow
4. Research optimal solutions and present reports to stakeholders for consideration and evaluation
5. Project manage the implementation of new information systems, including ERP modules for accounting, scheduling, HR, CRM, and others
6. Staff training (execution and coordination) for all Information Systems and Processes

1. Administration of various SaaS applications used by the organization, including services for forms, bookings, marketing, and security
2. Management of Visitor booking platform, including creation and setup of new products in coordination with various departments, maintaining schedules, and managing reporting
3. Maintenance and management of Data Analytics Reporting Dashboards
4. Website management in coordination with marketing and external service website maintenance provider
5. Liaison and point of contact with external IT hardware and security service provider

1. University Degree in Information Systems or Computer Programming
2. Familiarity with SaaS, ERP environments, reporting tools like Power BI, Tableau, SQL, or equivalent
3. Proven expert skills in Microsoft Office applications like Excel, PowerPoint
4. Knowledge of Python, R, or equivalent scripting languages

Please note that you must be available for face-to-face interviews. Fresh graduates are encouraged to apply.

The job profile for this position is Business Analysis Advisor, which is a Band 4 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview:

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.

• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

• Build extensive knowledge of business operations to analyze current work procedures and practices.

• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Collaborate with stakeholders to understand business goals, processes, and pain points.

• Act as a bridge between business teams, IT developers, and third-party vendors

• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development

• Translate business needs into detailed functional and technical specifications for the technology team

• Participate in systems analysis design sessions to ensure technology solutions meet business needs

• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model

• Monitor and report on project progress, risks, and issues to ensure on-time delivery

• Provide support to development and QA teams throughout the full lifecycle of any project/programme

• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality

• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement

• Collaborate with support teams to address issues and maintain system performance

Key Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 5 years of experience as a Business Analyst

• Experience working on application launches or digital transformation projects in the Middle East is a plus

• Strong understanding of healthcare insurance processes and regulations is a plus

• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

• Knowledge of software development lifecycle (SDLC) and SAFe agile framework

• Excellent communication, interpersonal, and negotiation skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.

• Ability to work in a fast-paced, cross-functional environment

• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

• Strong team player with a focus on achieving results collaboratively

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna Healthcare today!

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link .

Business Systems Analyst Advisor page is loaded Business Systems Analyst Advisor Apply remote type On-site locations Dubai, United Arab Emirates time type Full time posted on Posted Yesterday job requisition id 25003063

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview:

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.

• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

• Build extensive knowledge of business operations to analyze current work procedures and practices.

• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Collaborate with stakeholders to understand business goals, processes, and pain points.

• Act as a bridge between business teams, IT developers, and third-party vendors

• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development

• Translate business needs into detailed functional and technical specifications for the technology team

• Participate in systems analysis design sessions to ensure technology solutions meet business needs

• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model

• Monitor and report on project progress, risks, and issues to ensure on-time delivery

• Provide support to development and QA teams throughout the full lifecycle of any project/programme

• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality

• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement

• Collaborate with support teams to address issues and maintain system performance

Key Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 5 years of experience as a Business Analyst

• Experience working on application launches or digital transformation projects in the Middle East is a plus

• Strong understanding of healthcare insurance processes and regulations is a plus

• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

• Knowledge of software development lifecycle (SDLC) and SAFe agile framework

• Excellent communication, interpersonal, and negotiation skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.

• Ability to work in a fast-paced, cross-functional environment

• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

• Strong team player with a focus on achieving results collaboratively

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna Healthcare today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

The job profile for this position is Business Analysis Advisor, which is a Band 4 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview:

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.

• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

• Build extensive knowledge of business operations to analyze current work procedures and practices.

• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Collaborate with stakeholders to understand business goals, processes, and pain points.

• Act as a bridge between business teams, IT developers, and third-party vendors

• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development

• Translate business needs into detailed functional and technical specifications for the technology team

• Participate in systems analysis design sessions to ensure technology solutions meet business needs

• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model

• Monitor and report on project progress, risks, and issues to ensure on-time delivery

• Provide support to development and QA teams throughout the full lifecycle of any project/programme

• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality

• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement

• Collaborate with support teams to address issues and maintain system performance

Key Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 5 years of experience as a Business Analyst

• Experience working on application launches or digital transformation projects in the Middle East is a plus

• Strong understanding of healthcare insurance processes and regulations is a plus

• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

• Knowledge of software development lifecycle (SDLC) and SAFe agile framework

• Excellent communication, interpersonal, and negotiation skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.

• Ability to work in a fast-paced, cross-functional environment

• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

• Strong team player with a focus on achieving results collaboratively

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna Healthcare today!

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Business Systems Analyst Advisor page is loaded

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview:

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.

• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

• Build extensive knowledge of business operations to analyze current work procedures and practices.

• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Collaborate with stakeholders to understand business goals, processes, and pain points.

• Act as a bridge between business teams, IT developers, and third-party vendors

• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development

• Translate business needs into detailed functional and technical specifications for the technology team

• Participate in systems analysis design sessions to ensure technology solutions meet business needs

• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model

• Monitor and report on project progress, risks, and issues to ensure on-time delivery

• Provide support to development and QA teams throughout the full lifecycle of any project/programme

• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality

• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement

• Collaborate with support teams to address issues and maintain system performance

Key Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 5 years of experience as a Business Analyst

• Experience working on application launches or digital transformation projects in the Middle East is a plus

• Strong understanding of healthcare insurance processes and regulations is a plus

• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

• Knowledge of software development lifecycle (SDLC) and SAFe agile framework

• Excellent communication, interpersonal, and negotiation skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.

• Ability to work in a fast-paced, cross-functional environment

• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

• Strong team player with a focus on achieving results collaboratively

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna Healthcare today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

Business Systems Analyst Advisor page is loaded

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna's mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we're focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview:

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.

• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

• Build extensive knowledge of business operations to analyze current work procedures and practices.

• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

• Collaborate with stakeholders to understand business goals, processes, and pain points.

• Act as a bridge between business teams, IT developers, and third-party vendors

• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

• Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

• Develop detailed use cases, process flows, and system designs to support application development

• Translate business needs into detailed functional and technical specifications for the technology team

• Participate in systems analysis design sessions to ensure technology solutions meet business needs

• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

• Work closely with the project management team/scrum master's to define timelines, milestones, and deliverables in accordance with the agile operating model

• Monitor and report on project progress, risks, and issues to ensure on-time delivery

• Provide support to development and QA teams throughout the full lifecycle of any project/programme

• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

• Participate in User Acceptance Testing (UAT) to validate system functionality

• Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

• Gather user feedback post-launch and propose enhancements for continuous improvement

• Collaborate with support teams to address issues and maintain system performance

Key Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• Minimum of 5 years of experience as a Business Analyst

• Experience working on application launches or digital transformation projects in the Middle East is a plus

• Strong understanding of healthcare insurance processes and regulations is a plus

• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

• Knowledge of software development lifecycle (SDLC) and SAFe agile framework

• Excellent communication, interpersonal, and negotiation skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.

• Ability to work in a fast-paced, cross-functional environment

• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

• Strong team player with a focus on achieving results collaboratively

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let's create something extraordinary together. It's time to look to your future and apply to work for Cigna Healthcare today

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.