58 Serco jobs in the United Arab Emirates

Job Title:

Workshop Manager - Pressure Management Services

Job Summary:

The Workshop Manager will be responsible for overseeing the daily operations of a pressure management services workshop based in Dubai. The role involves coordinating team activities, managing inventory and resources, and ensuring compliance with industry standards.

Key Responsibilities:

• Service Operations

  • Facilitate valve service center functions including service operations, facility maintenance, and contractor management.

  • Coordinate and facilitate all in-house and field activities.

  • Responsible for maintenance of all materials, equipment, parts, and tools necessary for day-to-day services operations.

  • Plan and execute to achieve monthly service center performance objectives.

  • Lead change initiatives as business evolves and assist with implementation as necessary for process improvements.

  • Contribute to improving company performance towards higher customer service standards and financial performance.

  • Support job costing of all goods and services and prepare quotes for complex, new, or out-of-scope services.

  • Calibrate, test, troubleshoot, and diagnose Pressure Management Products. Strong technical skills in assembly, testing, troubleshooting in pressure relief and regulator products are required.

  • Communicate with product engineers, representatives, suppliers, 3rd-party inspection agencies, and customers to resolve quality issues and answer questions.

  • Collaborate with the PRM sales team and wider sales channels to identify business growth opportunities and ensure capacity for targeted projects.

  • Knowledge of international standards API527, API 576, API 2000, ASME Sec XIII, NBIC is essential.

• Quality Assurance/Health & Safety

  • Responsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.

  • Maintain a safe and healthy work environment(s) and adhere to Emerson/Fisher policies as well as OSHA regulations.

  • Drive safety improvement plans in respective work areas.

  • Implement non-conformance processes, corrective actions, and preventive action processes.

  • Coordinate internal quality programs, customer surveillance, third-party inspections, and regulatory agency audits.

  • Keep employees informed of changes in work practices.

• Employee Relations

  • Responsible for employee relations, community relations, and government relations for all locations within their geographical region.

  • Manage all staffing, including recruiting and selecting direct labor and support functions.

  • Develop existing staff through training, coaching, and mentoring.

  • Provide guidance and feedback on day-to-day job engagement activities or responsibilities to maintain focus on productive business tasks.

  • Coach and develop Saudi National workforce to an acceptable degree of competency.

  • Focus on customer satisfaction by understanding and anticipating customer needs.

• Required Qualifications:

  • Education: Degree level in mechanical engineering or equivalent industry-recognized qualification.

  • Experience: 10+ years in the pressure relief valves and pressure regulators industry with a proven track record of turnaround execution and management.

  • Leadership skills with a strong ability to motivate teams.

  • Excellent communication, interpersonal, and customer relations skills.

  • Personal computer experience (business systems, SAP, Oracle, Outlook).

  • Exemplary safety and attendance record.

Benefits:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from phenomenal teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive.

We recognize the importance of employee wellbeing. We provide flexible, competitive benefits plans to meet your physical, mental, financial, and social needs. These include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and more.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We offer a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

Application Instructions:

Apply now to join our team of skilled professionals who strive for excellence in pressure management services. Don't miss this opportunity to make a lasting impact in your career.

Job Title: Business Development Executive Facilities Management

We are seeking a proactive and results-driven professional with a strong background in Facilities Management (FM) to identify new business opportunities, develop client relationships, and support the growth of our services portfolio.

The ideal candidate will have hands-on experience in selling integrated facilities management (IFM), soft and hard services, or related FM solutions. They should be able to leverage their expertise to drive sales growth, build trust with clients, and provide exceptional service delivery.

• Identify and pursue new business opportunities in the Facilities Management sector through market research, networking, and lead generation.
• Build and maintain strong relationships with potential and existing clients to understand their facility needs and offer tailored service solutions.
• Develop and present proposals, service presentations, and bids for FM contracts.
• Achieve sales targets and KPIs as set by management.
• Coordinate with operations, finance, and technical teams to ensure seamless service delivery post-sale.
• Maintain a deep understanding of industry trends, competitor offerings, and market dynamics.
• Attend industry events, exhibitions, and networking forums to promote company services.
• Prepare regular sales reports, forecasts, and pipeline updates for management review.
• Requirements: Bachelors degree in Business Administration, Facilities Management, Engineering, or a related field.
• 3-4 years of proven experience in business development or sales within the Facilities Management or real estate services industry (Preferred).
• Strong understanding of FM service lines such as HVAC, housekeeping, security, MEP, landscaping, etc.
• Essential Skills:
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently, manage time effectively, and handle multiple leads simultaneously.
• Results-driven approach with a focus on driving sales growth and customer satisfaction.
• Proficiency in MS Office, CRM software, and other relevant tools.
• Strong analytical and problem-solving skills with attention to detail.
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Join to apply for the Operations Manager - Facilities Management Soft Services role at Transguard Group.

Transguard Group, established in 2001, leads in Cash Services, Security Services, Manpower Services, Facilities Management, and Aviation. It is the UAE’s most trusted business support and outsourcing provider, with a diverse workforce of 50,000 employees.

We are recruiting an Operations Manager - Facilities Management Soft Services for our Integrated Facilities Services team in Dubai.

The Operations Manager Soft Services oversees all cleaning operations, ensuring high-quality service delivery, client satisfaction, and staff management. The role requires strong leadership, organizational, and problem-solving skills to maintain high standards.

• Maintain daily deployments as per contractual agreements.
• Share invoice information and client approvals within stipulated timelines.
• Monitor contract expenditures within budget.
• Ensure contractual KPIs are met.
• Implement cost-saving initiatives without compromising standards.
• Manage inventory of supplies and equipment.

• Coordinate with internal stakeholders for new contract mobilization.
• Maintain effective communication with internal departments.
• Develop and sustain good client relationships through regular meetings.
• Address client escalations and operational needs promptly.
• Identify operational challenges and implement solutions.
• Enhance processes and ensure health and safety compliance.
• Train staff on safe cleaning practices and chemical use.

• Create work schedules aligned with contractual scope.
• Review service level agreements monthly.
• Report and review service variations with clients.
• Utilize CAFM systems effectively.
• Maintain records of activities, staff performance, inventory, and financials.
• Prepare operational reports for senior management.
• Ensure documentation compliance and conduct quality inspections.
• Develop client feedback systems and implement technology solutions.

• 3-5 years’ experience in Soft Services.
• BICS certification.
• Excellent English communication skills.
• Valid UAE driving license.
• Proficiency in computer/reporting systems and CAFM.
• Strong organizational and problem-solving skills.
• Ability to manage priorities and work under pressure.
• Willingness to travel and work outside regular hours if needed.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management
• Industry: Outsourcing and Offshoring Consulting

This job posting is active. Apply now to join Transguard Group.

The client is a reputable real estate firm known for delivering high-quality projects and exceptional service in a competitive market. They focus on sustainable development and fostering strong relationships with investors and stakeholders

• Draft, review, and manage procurement and service contracts to ensure clarity and alignment with business needs.
• Support contract negotiations with vendors and service providers to secure favorable terms.
• Coordinate with internal teams to gather requirements and ensure smooth contract execution.
• Maintain organized records of all contracts and vendor documentation for easy access and audits.
• Track contract timelines, renewals, and compliance with agreed terms.
• Collaborate with finance, legal, and operations to align contracts with broader business objectives.

• Have 4-6 years of experience in contract management or procurement within the real estate or commercial sector.
• Be well-versed in drafting, reviewing, and tracking procurement/service contracts with a strong understanding of local UAE regulations.
• Demonstrate strong coordination skills, working effectively across departments like legal, finance, and operations.
• Be highly organized and detail-oriented, with experience managing contract databases and renewal schedules.
• Possess excellent communication and negotiation abilities to engage confidently with vendors and internal stakeholder

The client is a reputable real estate firm known for delivering high-quality projects and exceptional service in a competitive market. They focus on sustainable development and fostering strong relationships with investors and stakeholders

• Draft, review, and manage procurement and service contracts to ensure clarity and alignment with business needs.
• Support contract negotiations with vendors and service providers to secure favorable terms.
• Coordinate with internal teams to gather requirements and ensure smooth contract execution.
• Maintain organized records of all contracts and vendor documentation for easy access and audits.
• Track contract timelines, renewals, and compliance with agreed terms.
• Collaborate with finance, legal, and operations to align contracts with broader business objectives.
• Have 4-6 years of experience in contract management or procurement within the real estate or commercial sector.
• Be well-versed in drafting, reviewing, and tracking procurement/service contracts with a strong understanding of local UAE regulations.
• Demonstrate strong coordination skills, working effectively across departments like legal, finance, and operations.
• Be highly organized and detail-oriented, with experience managing contract databases and renewal schedules.
• Possess excellent communication and negotiation abilities to engage confidently with vendors and internal stakeholder
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The client is a reputable real estate firm known for delivering high-quality projects and exceptional service in a competitive market. They focus on sustainable development and fostering strong relationships with investors and stakeholders

• Draft, review, and manage procurement and service contracts to ensure clarity and alignment with business needs.
• Support contract negotiations with vendors and service providers to secure favorable terms.
• Coordinate with internal teams to gather requirements and ensure smooth contract execution.
• Maintain organized records of all contracts and vendor documentation for easy access and audits.
• Track contract timelines, renewals, and compliance with agreed terms.
• Collaborate with finance, legal, and operations to align contracts with broader business objectives.

• Have 4-6 years of experience in contract management or procurement within the real estate or commercial sector.
• Be well-versed in drafting, reviewing, and tracking procurement/service contracts with a strong understanding of local UAE regulations.
• Demonstrate strong coordination skills, working effectively across departments like legal, finance, and operations.
• Be highly organized and detail-oriented, with experience managing contract databases and renewal schedules.
• Possess excellent communication and negotiation abilities to engage confidently with vendors and internal stakeholder

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Vice President, Product Management - Mastercard Payment Gateway Services (MPGS)

Role and Responsibilities

Responsible for MPGS in the Division and will form a vital link with the MPGS organization. Will lead the MPGS team in MEA and, in conjunction with the MasterCard account and market development managers, identify opportunities to leverage specific MPGS products to grow customer and MasterCard revenues while meeting strategic product objectives at the Divisional level.

The MPGS Division Lead serves as a senior contributor in expanding current capabilities to improve existing services, particularly in response to regional trends.

Key Accountabilities of the Role

• Lead a team of Product Sales Specialists in the division, covering product areas such as Payment Gateway, Fraud screening, and value-adding services, focusing on driving sales, revenue, profitability, and product expertise.
• Develop a strong understanding of customer needs, product strategies, regional conditions, and industry characteristics related to products and platforms.
• Serve as a senior contributor in expanding current capabilities to enhance services in response to regional trends.
• Lead the team in developing MasterCard’s product strategy for the division and with each customer, emphasizing penetration and growth in the region.
• Identify, develop business cases for, and prioritize product initiatives that drive revenue for customers and MasterCard.
• Develop business plans and contribute to product roadmaps as part of the MPGS leadership team.
• Coordinate with product development teams to highlight innovation opportunities emerging within customers, regions, and among consumers.
• Participate actively in customer planning processes led by account teams.
• Coordinate with regional support to meet customer implementation needs.
• Hold team accountable for key metrics like revenue, customer sign-ups, and sales pipeline.
• Provide regular updates to the Group Head on regional activities and results.
• Support recruitment, team building, coaching, and performance management.

Profile, Key Requirements, and Competencies

• University degree with significant experience in business development within merchant acquiring or commerce payments industries.
• Deep knowledge of e/m-commerce products and their value to customers.
• Proven leadership in driving business objectives in a matrix environment, liaising with senior management to align strategies.
• Experience in strategic business planning and contribution to regional MPGS strategy development.
• Strong project management, analytical, negotiation, presentation, influencing, and problem-solving skills.
• People management skills and a team-oriented mindset.
• Fluent in English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Employees must:

• Abide by Mastercard’s security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report suspected security violations or breaches;
• Complete mandatory security trainings as per guidelines.

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

As the Emirates GE90-100 Customer Program Manager for the Emirates GE90-100 program, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will:
• Lead a large Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviours: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Emirates GE90-100 program, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

• Responsible for the profitability and customer satisfaction for Emirates GE90-100 contract.
• Provide overall leadership for the execution of for Emirates GE90-100 contract.
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets at EEMC as well as Emirates fleet stability.
• Function as liaison between internal organizations and Emirates on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications:

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Preferred Qualifications:

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Relocation Assistance Provided: Yes

We are seeking a highly motivated Business Services Manager to join our team. The successful candidate will be responsible for providing exceptional customer service, processing transactions, and managing client relationships.

• The Business Services Manager will be the primary point of contact for clients, providing assistance with account inquiries, transactional requests, and other business needs.
• They will also be responsible for processing transactions, including transfers, remittances, and FD/FX deals, ensuring timely completion within agreed turnaround times (TATs).
• In addition, the Business Services Manager will coordinate with internal stakeholders to resolve issues and escalate concerns as needed.

Key Responsibilities:

1. Provide high-quality customer service to clients via phone, email, or in-person interactions.
2. Process transactions, including transfers, remittances, and FD/FX deals, ensuring accuracy and timeliness.
3. Coordinate with internal stakeholders to resolve issues and escalate concerns as needed.

Requirements:

• Bachelor's degree in business, economics, marketing, or a related field.
• Minimum 3 years of experience in a similar role, preferably in banking or finance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

Benefits:

• A competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• The chance to work with a dynamic team in a fast-paced environment.

What We Offer:

• A collaborative and supportive work environment.
• The opportunity to grow and develop your career.
• A range of employee benefits and perks.