4 497 Service jobs in the United Arab Emirates

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Role: Help Desk - Branches Location: Abu DhabiRole Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB s professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB s Retail & institutional Banking products & services Knowledge of ADIB s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mai Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB's Retail & institutional Banking products & services Knowledge of ADIB's Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

• Role - Help Desk Operator - Arabic Speaker
• Type - Permanent
• Salary Transport
• Location- Abu Dhabi

Technical and Professional Skills

• Minimum two (1) years' experience in office environment using keyboard skills.

• Excellent Phone Manner.

• Excellent Customer Handling skills.

• Excellent Email Handling Skills.

• Excellent data entry skills.

• Good communication and interpersonal skills at an individual and team level.

Knowledge

• Ability to work in an individual and team environment.

• Well-developed customer service skills.

• Sound analytical skills.

• English spoken and written is essential.

• Knowledge of the property and facility management.

• Technical knowledge of building services operations is an advantage.

• Have understanding in the principles of Quality Assurance and working to procedures.

• Have an understanding and experience of using computerised logging systems.

• Ideally experience in use of CAFM system.

Regards

TASC Recruitment Team

Job Purpose

• The Helpdesk Operator plays a pivotal role in ensuring the efficient coordination and delivery of maintenance and facility-related services.

• Acting as the central communication hub between clients, technicians, and management teams, the role is responsible for logging, monitoring, and closing all service requests through the Computer-Aided Facilities Management (CAFM) or Computerized Maintenance Management System (CMMS).

• The Helpdesk Operator ensures data accuracy, timely response to service calls, and adherence to performance standards

Roles, Responsibilities, Duties

Helpdesk Operations & Coordination

• Act as the main point of contact for all service requests, ensuring timely logging, classification, and assignment through the CAFM/CMMS system.
• Coordinate and monitor Planned Preventive Maintenance (PPM) and Reactive Maintenance (RM) work orders to ensure timely execution within SLAs.
• Follow up with technicians and supervisors to ensure tasks are completed, updated, and closed accurately in the system.
• Support daily scheduling and escalation of urgent or critical issues to maintain smooth service delivery.

Data Management & Reporting

• Maintain accurate and up-to-date asset and maintenance records in the CAFM/CMMS system.
• Generate daily, weekly, and monthly performance reports covering PPM, RM, and response metrics.
• Conduct regular data checks to ensure system accuracy and support management or client audits with proper documentation.

Customer Service & Communication

• Provide prompt, professional responses to customer inquiries and service requests.
• Communicate effectively with clients, contractors, and internal teams to ensure timely updates and resolution.
• Handle complaints courteously and follow up to ensure customer satisfaction.

Quality, Safety & Compliance

• Adhere to company Health, Safety & Environment (HSE) and Quality Management standards.
• Report hazards, near misses, and incidents immediately and assist in implementing corrective actions.
• Ensure compliance with internal procedures, client requirements, and regulatory guidelines.

Administrative Support:

• Assist in preparing operational summaries, shift handovers, and performance reports.
• Maintain organized filing and record systems in line with company policies.
• Perform other duties as assigned by the line manager to support business continuity

Occupational and workplace Health and Safety responsibilities
:

• In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.

Information Security responsibilities:

• Comply with Khidmah Information Security Policies
• Be aware of and fulfil their information security responsibilities
• Ensure whoever handles sensitive company information have taken the Security Awareness Training
• Know how to report a security incident (to IT ServiceDesk or InfoSec).
• Not Disable his/her OS firewall and/or Antivirus
• Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
• Accept accountability of his/her individual user accounts, and maintain confidentiality

Education & Qualification:

• High School Diploma or equivalent (minimum); Diploma in Administration, IT, or Facilities Management preferred.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Strong English communication skills:

Experience and Skills:

Industry Experience (No. of years):

• Minimum 2–3 years of experience in administrative, helpdesk, or customer service roles within facilities management, maintenance, or related service industries.

This position involves managing customer inquiries and providing high-quality support through various channels. Key responsibilities include resolving issues independently, escalating complex cases when necessary, and staying up-to-date with product knowledge.

• Handle all inbound inquiries and communicate effectively via chat, email, and phone
• Independently provide accurate information to resolve problems/issues that arise
• Maintain current knowledge on products and processes to support customer service operations
• Elevate issues to team leaders or other departments as required
• Foster a positive team environment and adhere to quality standards
• Collaborate in initiatives aimed at enhancing team performance and achieving business objectives

About the Role: As a Customer Service Representative, you will play a crucial part in delivering exceptional customer experiences. Your ability to empathize with customers and resolve issues efficiently will make a significant impact on our organization's success.

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic knowledge of products and services
• Strong analytical and time management skills
• Adaptability and willingness to learn

What We Offer: Our organization is committed to providing a supportive and dynamic work environment that fosters growth and development. As a valued member of our team, you can expect a competitive salary, opportunities for professional advancement, and a comprehensive benefits package.

How to Apply: If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.