1 892 Service Advisor jobs in the United Arab Emirates

Overview

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

• Ensure premium service consulting tailored to the individual needs of each customer.
• Boost sales through selling Aftersales products and services.
• Loyalise customers and ensure customer satisfaction at any time.

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field
• Professional service advisor experience of an automotive dealership
• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• UAE driving license

Overview

Are you a customer-focused professional with a passion for the automotive industry? We are seeking a skilled Service Advisor to join our team. In this role, you will be the key link between our workshop and customers, ensuring seamless communication, high-quality service, and exceptional customer satisfaction.

• Greet customers professionally, understand their vehicle concerns, and prepare accurate job cards.
• Provide clear explanations of repair and service requirements, costs, and timelines.
• Coordinate with Workshop Controller, Technicians, and Parts Advisors to ensure smooth workflow.
• Keep customers updated throughout the repair/service process.
• Ensure all vehicle inspections, warranty work, and recalls are properly communicated and addressed.
• Review invoices and explain charges clearly to customers.
• Support workshop efficiency by ensuring timely approvals and follow-ups.
• Maintain accurate records of service requests, parts used, and services provided.
• Handle customer concerns or complaints with professionalism, escalating as necessary.
• Perform other duties as requested by the Service Manager.

• Education: Diploma/Degree in Automotive, Business, or related field.
• Experience: Minimum 2–3 years in a Service Advisor or similar customer-facing automotive role.
• Languages: Fluency in English is essential; Arabic preferred.
• Skills & Abilities: Strong communication and customer service skills, computer literate (ERP/Dealer Management Systems knowledge preferred), ability to multitask in a fast-paced environment.
• Other Requirements: Valid UAE Driving License is preferred.

This is an excellent opportunity to grow your career with a respected automotive brand. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic workshop environment, we invite you to apply and become part of our professional team.

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.

• Boost sales through selling Aftersales products and services.

• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field

• Professional service advisor experience of an automotive dealership

• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem-solving skills.

• The ability to communicate with mechanics, customers, and management.

• UAE driving license

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high-level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments.

What You Will Do:
Customer Relations

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Actively engage with customers through consultation on their needs and service requirements throughout the service process.
• Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.
• Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on-time delivery commitments.

Financial Objectives

• Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
• Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.
• Contribute to achieving budgeted service and other sales revenue targets.

Compliance and Procedures

• Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.
• Maintain 100% accuracy in data quality on all documents.
• Demonstrate adherence to internal audit standards and procedures.

Required Skills To Be Successful:

• Customer relationship management skills.
• Effective communication and negotiation abilities.
• Technical proficiency in automotive services, including EVs.
• Compliance to standard operating procedures and policy adherence.

What Qualifies You For The Role:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• 3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.
• Working knowledge of MS Office and SAP preferred.
• Good communication skills and customer handling abilities.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive
is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.

Job Title: Service Advisor – Automotive Dealership

Job Type: Full-Time

Job Purpose

We are looking for an experienced and customer-focused Service Advisor to join our automotive dealership team. As the main point of contact between customers and the service department, you will be responsible for ensuring excellent customer experiences, accurate diagnosis of vehicle issues, and smooth coordination between customers, technicians, and the parts department.

Key Responsibilities

• Greet customers, assess service needs, and provide clear explanations of required work.
• Prepare service estimates, recommend maintenance, and ensure parts/tools are available.
• Create accurate service orders and manage scheduling of appointments.
• Coordinate with technicians and parts department to ensure timely repairs.
• Provide regular status updates to customers during the service process.
• Handle customer inquiries, complaints, and ensure high satisfaction levels.
• Promote additional services, recalls, and promotions to customers.
• Review completed work, explain charges, and process payments.
• Maintain accurate service records and ensure compliance with policies/warranty guidelines.

Requirements

• 5–6 years of proven experience as a Service Advisor, preferably in an automotive dealership.
• High school diploma (required); degree/certification in automotive technology or business (preferred).
• Strong communication and customer service skills.
• Basic knowledge of vehicle systems, repairs, and maintenance procedures.
• Ability to upsell services in a professional and customer-friendly manner.
• Excellent organizational and time management skills.
• Proficiency with dealership management systems (DMS) and basic office software.
• Female candidates who can speak Arabic are preferred.

Why Join Us

• Work with a professional and supportive team.
• Opportunities for career development and growth.
• Positive and customer-focused environment.

Job Type: Full-time

Looking for experienced individuals with

• German car or high end car experience
• 3 to 5 years GCC or agency experience
• Salary: 5000 to 7000 and additional benefits
• Qualification: Mechanical diploma or equivalent
• Location: Dubai

Job Type: Full-time

Pay: AED5, AED7,000.00 per month

SERVICE ADVISOR (INSURANCE & FLATRATE EXPERIENCE) NEEDED

Location: Abu Dhabi, UAE

Job Type: Full-time

Overview of the Role:

Zodiac Automobile Repair is seeking a motivated and customer-focused Service Advisor with specific experience in insurance-based jobs and a solid understanding of the flat rate concept. You will play a vital role in delivering outstanding service to both insurance and walk-in customers, ensuring transparency and satisfaction throughout the repair process.

What You Will Do:

• Welcome and guide customers through service intake and job explanation.
• Coordinate with estimators for insurance jobs and clearly explain repair timelines.
• Utilize knowledge of the insurance flat rate concept to explain cost breakdowns.
• Manage job cards, estimates, and customer approvals.
• Communicate with Bodyshop teams to track job progress and provide timely updates.
• Upsell relevant services where applicable and maintain revenue targets.
• Handle customer concerns and ensure high satisfaction rates.

Required Skills to Be Successful:

• 5+ years of experience in a similar role within the UAE.
• Deep understanding of the insurance repair process and flat rate concept.
• Excellent verbal and written communication in English; Arabic is an advantage.
• Strong organizational, interpersonal, and problem-solving skills.
• Familiarity with job card systems and MS Office.

About the Team:

You will report to the Reception Supervisor and work closely with Estimators, Bodyshop Supervisors, and Foremen to manage customer journeys efficiently.

What Equips You for the Role:

• Bachelor's Degree or Diploma in Automotive Technology or similar.
• UAE driving license preferred.
• Strong ability to multi-task in a high-pressure environment.

Only candidates with GCC insurance and flat rate concept experience will be considered.

Kindly send your CV to

Job Type: Full-time

Description
JOB DESCRIPTION

• Maximize revenue by promoting and recommending additional services/products, emphasizing unique features and benefits.
• Act as a liaison between customers and the service department, serving as a brand ambassador.
• Provide honest and clear communication about vehicle issues, repair timeframes, and costs.
• Deliver exceptional customer service with a focus on retention and upselling of supplementary services.
• Greet and assist customers, ensuring a smooth and welcoming service experience.
• Schedule customer appointments and manage the service department's workflow.
• Provide maintenance and repair recommendations, estimates, and approvals before work begins.
• Coordinate with Parts Advisor to ensure availability of spare parts.
• Manage customer complaints, escalations, and feedback while maintaining accurate service history.
• Ensure repairs are carried out as per job cards and delivered on committed timelines.
• Streamline communication between customers, technicians, and the service team.

Experience

• Diploma or Degree in Automobile or Mechanical Engineering.
• Strong technical background with knowledge of new automotive technologies.
• 3 to 5 years of experience as a Mechanical Service Advisor in the automobile industry.

About Us
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: 'Enhancing Life.'

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

Wefix Auto Services is a growing automotive workshop in Al Quoz, Dubai, specializing in multi-brand car repairs, servicing, and diagnostics. We are looking for a motivated and experienced Service Advisor / Sales Executive who can handle incoming calls from our marketing channels (Google Ads, social media, etc.), understand customer requirements, and convert inquiries into successful bookings.

Key Responsibilities:

• Handle incoming customer calls, WhatsApp, and online inquiries promptly and professionally.
• Understand mechanical and technical repair requests to provide accurate guidance to clients.
• Prepare job estimates, explain service options, and upsell relevant workshop services.
• Convert leads into confirmed bookings, ensuring high conversion rate.
• Coordinate with workshop technicians to communicate customer requirements clearly.
• Follow up with customers for approvals, updates, and post-service satisfaction.
• Maintain records of leads, inquiries, and conversions.
• Contribute to customer relationship building and workshop reputation.

Requirements:

• Minimum 2–3 years of experience as a Service Advisor or Sales Executive in an automotive workshop in UAE.
• Strong knowledge of car mechanical and electrical systems.
• Excellent communication skills in English (Arabic/Hindi/Urdu is an advantage).
• Ability to handle customer objections and convert inquiries into sales.
• Familiarity with DMS (Dealer Management System) or job card systems preferred.
• Positive attitude, customer-focused, and target-driven.

Job Type: Full-time

Pay: AED4, AED6,000.00 per month

Experience:

• Work : 5 years (Preferred)