1 516 Service Advisor jobs in the United Arab Emirates

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.

• Boost sales through selling Aftersales products and services.

• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field

• Professional service advisor experience of an automotive dealership

• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem-solving skills.

• The ability to communicate with mechanics, customers, and management.

• UAE driving license

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.

• Boost sales through selling Aftersales products and services.

• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field

• Professional service advisor experience of an automotive dealership

• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem-solving skills.

• The ability to communicate with mechanics, customers, and management.

• UAE driving license

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Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Profitability
Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
Process

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure timely closure of Job Cards to reflect the accurate sales figure.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Update customer records for correct invoicing and for service requirements.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Develop and maintain long term relationship to enhance customer retention.
• Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
• Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.

Notify Customer in case of :

• Warranty Coverage.
• Ensure telephone follow-up within 3 days to enhance and build customer relationship.
• Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.
• Handle the reception in the absence of front office to ensure that the reception is manned at all times.

Qualifications
• High School Certificate/ Diploma (12 years of schooling education)
• Automotive Technology Diploma as applicable to the BU Experience
Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
• Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things.We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.If this position represents an opportunity you wish to pursue, we invite you to apply.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Select how often (in days) to receive an alert:

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Profitability
Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
Process

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure timely closure of Job Cards to reflect the accurate sales figure.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Update customer records for correct invoicing and for service requirements.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Develop and maintain long term relationship to enhance customer retention.
• Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
• Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.

Notify Customer in case of :

• Warranty Coverage.
• Ensure telephone follow-up within 3 days to enhance and build customer relationship.
• Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.
• Handle the reception in the absence of front office to ensure that the reception is manned at all times.

Qualifications

• High School Certificate/ Diploma (12 years of schooling education)

• Automotive Technology Diploma as applicable to the BU

Experience
Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
• Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things.We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.If this position represents an opportunity you wish to pursue, we invite you to apply.

AUTOPLUS BODYSHOP

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and itsmission is to provide the best collision repair experience in the region.At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high-value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff; and keeping up with the international trends, we aimto stay ahead of our opposition.

Job Summary:

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

AREA OF RESPONSIBILITY & BRIEF DESCRIPTION OF ACTIVITIES AND JOB DESCRIPTION

Customer Interaction: Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand's luxury experience and values.

Service Consultation: Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.

Technical Coordination: Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.

Progress Updates: Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.

Estimate Preparation: Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.

Vehicle Handover: Ensure proper vehicle delivery to the customer post-service, including reviewing performed work, providing service reports, and explaining any outstanding issues.

Warranty and Policy Compliance: Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.

Customer Satisfaction & Follow-Up: Follow up post-service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

To be a successful Service Advisor, you should demonstrate strong technical understanding of automotive systems along with excellent customer service, communication, and problem-solving skills. A proactive attitude, ability to adapt to changing situations, and collaborative approach are essential to thrive in this role.

To succeed in this role, you should have the following qualifications and skills:

• A bachelor's degree in automotive technology, Mechanical Engineering, or a related field.

• 2–4 years of relevant experience in a similar role (preferably in a dealership or multi-brand workshop).

• Basic to intermediate knowledge of vehicle systems, diagnostics, and workshop operations.

• Proficiency in Dealer Management Systems (DMS), service software, and MS Office (Excel, Word, Outlook).

• Strong understanding of automotive service processes and repair tools.

• Excellent customer service, interpersonal, and communication skills.

• Demonstrated accountability, adaptability, and the ability to work independently with minimal supervision.

• Strong collaboration skills and the ability to influence and resolve conflicts constructively.

• Results-oriented mindset with a commitment to achieving service excellence.

Benefits:

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location:

• Mussafah, Abu Dhabi

What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.

Garage is seeking an experienced Service Advisor to manage customer service and workshop coordination. The ideal candidate will have strong automotive knowledge, excellent communication skills, and at least 5 years of experience in a similar role.

Key Responsibilities

• Greet customers and accurately record vehicle concerns and service requests
• Conduct initial vehicle inspections and recommend necessary repairs or maintenance
• Open job cards and maintain accurate service records in garage management software
• Operate workshop software to track jobs, generate estimates, and update work status
• Coordinate with technicians and workshop staff to ensure timely job completion
• Prepare cost estimates and obtain customer approvals
• Provide regular updates to customers about repair progress
• Inspect completed work and ensure quality standards are met before delivery
• Handle customer inquiries, complaints, and follow-up after service
• Support inventory management for parts required in repair jobs

Requirements

• Minimum 5 years of experience as a Service Advisor in an automotive garage or dealership
• Strong knowledge of vehicle systems and inspection procedures
• Familiarity with opening and closing job cards and workshop processes
• Ability to operate garage management software and service tracking systems
• Proficiency in Microsoft Office
• Excellent customer service and communication skills

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• Initiating automotive services and repairs
• Ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage

ROLES & RESPONSIBILITIES

• Estimating the cost and time needed for a wide range of repairs
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Developing repair estimates by taking the cost of materials, supplies, and labor into consideration
• Preparing repair orders by detailing the vehicle's problems or symptoms
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers' vehicle is repaired as needed
• Maintaining automotive records by keeping track of problems and corrective actions

QUALIFICATIONS, EXPERIENCE & SKILLS

• Job Specific Skills:
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management, and problem-solving skills to perform their job successfully
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience to cope with different customers' personalities
• Proficiency with industry-specific software

• To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.

• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.

• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.

• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.

• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.

• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company's genuine interest in sorting out his problem so as retain customer's confidence.

• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.

• Up sell new accessories, service packages, additional service and participate actively in service campaign.

• Upgrade product knowledge through web based training and class room training.

• Establish cordial relation with customers and workshop staff.

• Follow up on Work In Progress (WIP) targeting closer in 30 days.

• Follow-up with customers on long pending vehicles for taking delivery.

Job Requirements

Education/Certification and Continued Education

• Vocational qualification in automotive trade or

• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade