536 Service Advisor jobs in the United Arab Emirates

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Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Profitability
Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
Process

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure timely closure of Job Cards to reflect the accurate sales figure.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Update customer records for correct invoicing and for service requirements.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Develop and maintain long term relationship to enhance customer retention.
• Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
• Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.

Notify Customer in case of :

• Warranty Coverage.
• Ensure telephone follow-up within 3 days to enhance and build customer relationship.
• Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.
• Handle the reception in the absence of front office to ensure that the reception is manned at all times.

Qualifications
• High School Certificate/ Diploma (12 years of schooling education)
• Automotive Technology Diploma as applicable to the BU Experience
Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
• Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things.We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.If this position represents an opportunity you wish to pursue, we invite you to apply.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Select how often (in days) to receive an alert:

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Profitability
Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
Process

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure timely closure of Job Cards to reflect the accurate sales figure.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Update customer records for correct invoicing and for service requirements.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Develop and maintain long term relationship to enhance customer retention.
• Ensure resolution of repeat customer complaints on priority to maintain optimum customer satisfaction.
• Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.

Notify Customer in case of :

• Warranty Coverage.
• Ensure telephone follow-up within 3 days to enhance and build customer relationship.
• Keeps himself abreast with market information in order to provide the necessary information to customers and aid them in their decision.
• Handle the reception in the absence of front office to ensure that the reception is manned at all times.

Qualifications

• High School Certificate/ Diploma (12 years of schooling education)

• Automotive Technology Diploma as applicable to the BU

Experience
Minimum 5 years hands-on experience in workshop repair and operations in a reputed automotive dealership, out of which 1-2 years must involve customer interface

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
• Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things.We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.If this position represents an opportunity you wish to pursue, we invite you to apply.

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customer-facing role is ideal for someone who is passionate about the automotive industry and has a flair for communication, coordination, and customer service. As the bridge between our clients and the technical team, you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and cross-selling services.

Key Responsibilities and Duties:

• Greet customers professionally and understand their vehicle service needs.

• Prepare accurate service estimates, explain job details, and manage customer expectations.

• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

• Upsell additional services, maintenance packages, and accessories to maximize revenue.

• Handle customer inquiries, feedback, and complaints in a timely and solution-oriented manner.

• Maintain detailed records of service transactions, warranty issues, and follow-ups.

• Assist in showroom coordination and support the sales team when required.

Salary Range and Benefits:

• Salary Range: 5000 AED - 12000 AED

• We provide medical insurance as per UAE law, visa sponsorship, training support, and performance-based incentives.

Qualifications and Skills:

• Proven experience as a Service Advisor, Sales Coordinator, or in a customer-facing role in the automotive industry.

• Excellent communication and interpersonal skills in both English and Arabic (preferred).

• Strong organizational and multitasking abilities.

• Proficiency with automotive management systems and CRM tools is a plus.

• Knowledge of automotive brands, basic technical terminology, and aftersales processes.

• Customer-centric attitude, sales-oriented mindset, and problem-solving approach.

Work Experience:

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.

Application Procedure:

Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination, we'd love to hear from you.

Thank you and good luck

We are looking for a Service Advisor - European Cars.

Diploma or Bachelor Degree in Automobile Engineering preferred

Minimum 2 Years Experience In UAE Is Must

Responsibilities:

• Greet customers and listen to their concerns regarding their vehicle's performance or maintenance needs.
• Schedule service appointments and coordinate with technicians to ensure timely repairs; Explain recommended services and costs clearly and honestly to customers.
• Prepare accurate work orders and estimates based on technician diagnostics.
• Communicate with customers about the progress of their vehicle, including delays or additional service needs.
• Handle customer questions, concerns, and complaints with professionalism and empathy.
• Ensure vehicles are delivered to customers clean and in good condition after service; Maintain detailed records of all interactions and services performed.
  
  

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Join to apply for the Customer Service Advisor role at PwC Middle East

Join to apply for the Customer Service Advisor role at PwC Middle East

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Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary Duties And Responsibilities

Financial

• Adhere to the allocated budget for the administrative function of the office
  
  

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
  
  

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
  
  

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

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Location: Ras al Khaymah, United Arab Emirates

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for managing a small branch. Also responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
• Handling of Petty cash (collect cash payment from service/parts customers), Monthly bills settlement to Accounts department and bank deposits
• Ensure workshop tools / equipment are maintained for efficient running of the workshop.
• Supervise the work in progress is closed on time to reflect the branch revenue.
• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle.
• Notify Customer in case of :
o Delay /parts non availability.
o Warranty Coverage.
o Delay in vehicle delivery.
• Ensure safety and other regulations are followed as per requirement of the authorities.
• Ensure resolution of customer complaints on priority to maintain optimum customer satisfaction and avoid repetition of such complains
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.
• Timely submission of reports for management review.

Qualifications

• Diploma in automobile/mechanical engineering

Experience

• Minimum 5 years hands-on experience as service advisor in in a reputed automotive dealership

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)

Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

Select how often (in days) to receive an alert: Create Alert

Location: Ras al Khaymah, United Arab Emirates

Company: Al Rostamani Group of Companies LLC

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

The job holder is responsible for managing a small branch. Also responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)

• Handling of Petty cash (collect cash payment from service/parts customers), Monthly bills settlement to Accounts department and bank deposits

• Ensure workshop tools / equipment are maintained for efficient running of the workshop.

• Supervise the work in progress is closed on time to reflect the branch revenue.

• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.

• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.

• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle.

• Notify Customer in case of :
o Delay /parts non availability.
o Warranty Coverage.
o Delay in vehicle delivery.

• Ensure safety and other regulations are followed as per requirement of the authorities.

• Ensure resolution of customer complaints on priority to maintain optimum customer satisfaction and avoid repetition of such complains

• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.

• Handle accident repairs as per set procedures and obtain prior approvals as required.

• Timely submission of reports for management review.

Qualifications

• Diploma in automobile/mechanical engineering

Experience

• Minimum 5 years hands-on experience as service advisor in in a reputed automotive dealership

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)

Proficient in MS Word and Excel.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

Deliver exceptional client service and support by assisting with claims, policy endorsements, renewals, pre-authorisation requests, policy onboarding, and general queries related to insurance policies.

• Maintain accurate and up-to-date client records, ensuring all relevant documentation is captured, stored, and managed in line with internal procedures and regulatory requirements.
• Liaise with insurers, healthcare providers, and clients to support timely resolutions and smooth communication throughout the client journey.

The ideal candidate will have a strong commitment to integrity and an eye for detail, with excellent communication and organisational skills.

• 0-3 years of experience in corporate insurance
• Ability to explain complicated insurance concepts in simple, client-friendly terms
• Proven ability to develop client relationships
• Growth mindset and positive attitude

Our organisation offers a competitive salary, comprehensive benefits, and opportunities for growth, while maintaining a positive work-life balance.

Join our team and contribute positively to a dynamic environment, supporting colleagues and participating in training, team meetings, and service initiatives.