1 454 Service Agent jobs in the United Arab Emirates

Customer Service Agent

Dubai, Dubai Fresh Express LLC

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Job Description

The purpose of this position is to provide customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Ensure excellent standards of service and a high level of customer satisfaction is maintained. Handle complex situations; prepare customer service summary reports.

Responsibilities:
  • Attract potential customers by answering product and service questions, suggesting information about other products and services.
  • Demonstrate passion for excellence with respect to treating and caring for customers.
  • Maintain balance between company policy and customer's situation.
  • Take payment information and other relevant information such as addresses and phone numbers.
  • Maintain customers' records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Compile and generate reports as they relate to customer service surveys.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Utilize computer technology to handle high call volume.
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Customer Service Agent

Dubai, Dubai GEIB Loyalty Cards Services LLC

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Job Description

Walk-in Interview
Urgently Hiring
Financial Service is urgently looking for Customer Sales Executives.

Interview: Interview time is between 11:00 AM to 01:00 PM from 25/12/2023 to 31/12/2023.

GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Face-to-face interview.

Job Profile: Relationship Officer/Tele Sales Officer for selling credit cards.

Benefits: Fixed Salary + Attractive Incentives + Visa + Medical.

Preferred: Husband visa or own visa; previous experience will be an advantage.

Core Skills: Communication & Selling Skills.

Education Qualification: Any Degree.

Job Location: Dubai.

Location: GEIB Loyalty Card Services LLC, Office number-107, Emitac Building, Landmark Gigico Metro station exit 2, Al Garhoud.

Contact: Abdul: / 04-2702346.

Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required).

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Customer Service Agent

Dubai, Dubai Johnson Controls

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Job Description

What you will do
Provide exceptional customer service for both internal and external customers by:

  1. Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
  2. Securing the best supply solutions tailored to meet customer needs
  3. Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
  4. Continuously improving our internal processes and enhancing the daily experience of our customers

How you will do it

  1. Sales Order Procedure:
    Process customer purchase orders and create sales orders
    Work in partnership with sales representatives
    Act as the primary contact for customers, identifying their needs and nurturing strong relationships
    Ensure the best supply solutions are provided to customers
  2. Purchase Order Requisitions: (for specific business units only)
  3. Shipping: Deliver transport-related instructions and other relevant information
  4. Claims: Serve as the main point of contact for customers throughout the claims process

What you can learn

  1. A variety of soft skills related to customer service
  2. Master communication techniques
  3. Excel mentored training sessions
  4. Opportunities for personal and professional development through our programs

What we look for

  1. High school diploma or higher
  2. Fluent in English
  3. Proficient in MS Office (intermediate level)
  4. Strong customer orientation with keen attention to detail
  5. A collaborative team player
  6. Previous experience in customer service is an advantage

Join us at JCI and be a part of a dynamic team where your skills and contributions matter As a UAE National, you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.

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Customer Service Agent

Dubai, Dubai Tiger Group

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Job Description

Primary Responsibilities:

  1. Handle inbound/outbound customer service calls through phone, email, and in-person meetings.
  2. Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and support confirmed reservations.
  3. Collaborate with the team to identify opportunities, plan, and execute management of potential customer issues.
  4. Learn and communicate company services and policies and stay updated on policy changes.
  5. Handle a large volume of calls, online messages, and Slack communications simultaneously and formulate solutions.
  6. Attend weekly department meetings.
  7. Work within our management tool to document all situations.
  8. Maintain homeowner and property information within our management tool.
  9. Attend all regular local team and corporate team meetings.
  10. Other responsibilities as assigned.
  11. Responsible for application and registration for off-plan and completed properties using the Oqood system of the Dubai Land Department.
  12. Responsible for application of the Title Deed for completed properties.
  13. Responsible for applying various procedures in the Oqood System.
  14. Follow up with clients to provide the necessary documents for the application of the registration for the unit through emails.
  15. Assist the Accounts Department with project construction payments.
  16. Assist the Accounts Department with registration fees in the Escrow Account and manage the Noqodi account.
  17. Provide administrative and clerical support to other departments or individuals.
  18. Prepare and submit reports on registered and non-registered units on a regular basis.
  19. Perform other related duties as required.
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Customer Service Agent

Dubai, Dubai beBeeRepresentative

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Job Description

Guest Services Representative

We are seeking a skilled Guest Services Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

About the Role:

The Guest Services Representative will be responsible for providing exceptional guest service, responding to guest inquiries, and resolving issues in a timely and professional manner.

  • Answering and directing phone calls, as well as responding to emails and messages.
  • Providing information on hotel services and amenities, including room rates, dining options, and local attractions.
  • Assisting guests with special requests, such as wake-up calls, extra towels, and other services.
  • Maintaining accurate records of guest interactions, including complaints and compliments.
  • Collaborating with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of software applications.

Benefits:

As a Guest Services Representative at Marriott International, you will enjoy:

  • A competitive salary and benefits package.

Why Join Us:

At Marriott International, we value diversity and inclusion and are committed to creating an inclusive work environment where everyone feels welcome and valued. We offer a range of programs and resources to support your personal and professional growth, including training and development opportunities, mentorship, and employee recognition programs.

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Customer Service Agent

Abu Dhabi, Abu Dhabi Emirates Park Zoo

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Job Description

The Customer Service Agent acts as the first point of contact for guests, addressing inquiries, managing complaints, and gathering feedback to ensure guest satisfaction. This role plays a crucial part in maintaining the zoo's reputation on review platforms and improving service based on guest insights.

Guest Interaction & Support

  • Serve as the first point of contact for guests seeking assistance.
  • Respond to inquiries in a friendly and helpful manner.
  • Handle complaints and resolve issues promptly or escalate as necessary.

2. Feedback & Review Management

  • Collect and document guest feedback through surveys and verbal interactions.
  • Encourage positive reviews on platforms like Google, TripAdvisor, and social media.
  • Monitor review platforms and compile weekly performance summaries.

3. Reporting & Coordination

  • Document complaints and suggestions in a structured format.
  • Coordinate with relevant departments to follow up on issues.
  • Support guest recovery efforts for dissatisfied visitors.

4. Standards & Representation

  • Maintain grooming and behavior standards aligned with brand image.
  • Represent the zoo professionally in all guest interactions.

Adhere to privacy and data protection guidelines when collecting feedback.

Requirements

Education :

  • High school diploma or equivalent. Diploma in Hospitality or Communication is a plus.

Skills :

  • Strong verbal and written communication skills.
  • Proficiency in English; additional languages are an advantage.
  • Empathy and patience when dealing with customer concerns.
  • Basic computer and mobile application proficiency.
  • 1–2 years in customer service, hospitality, or guest relations.

Experience in handling complaints and collecting service feedback.

  • Familiar with guest feedback tools and survey collection apps.
  • Comfortable using email, spreadsheets, and review tracking platforms.

Basic reporting and presentation skills for guest feedback analysis.

  • Friendly, calm, and approachable demeanor.
  • Professionalism and high emotional intelligence.
  • Problem-solving mindset with attention to guest satisfaction.

Ability to manage stressful situations with poise.

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Customer Service Agent

Dubai, Dubai Client of Talentmate

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Job Description

A Customer Service Agent plays a vital role in ensuring a positive experience for customers of a business. They are responsible for addressing customer inquiries, resolving issues, and providing information regarding products or services. A Customer Service Agent interacts with customers through various channels such as phone, email, live chat, or in-person interactions, depending on the company's communication model. They act as the bridge between the company and its clientele, and their ability to empathize and efficiently solve problems greatly influences customer satisfaction and loyalty. A Customer Service Agent must also be knowledgeable about the company's offerings and policies to offer relevant and accurate information. Keeping customer satisfaction as a priority, they must be patient, courteous, and attentive to detail, ensuring that each interaction is positively impactful. Continuous learning and adapting to new technologies or procedures are also part of their daily operations to maintain high standards of customer service.

A Customer Service Agent plays a vital role in ensuring a positive experience for customers of a business. They are responsible for addressing customer inquiries, resolving issues, and providing information regarding products or services. A Customer Service Agent interacts with customers through various channels such as phone, email, live chat, or in-person interactions, depending on the company's communication model. They act as the bridge between the company and its clientele, and their ability to empathize and efficiently solve problems greatly influences customer satisfaction and loyalty. A Customer Service Agent must also be knowledgeable about the company's offerings and policies to offer relevant and accurate information. Keeping customer satisfaction as a priority, they must be patient, courteous, and attentive to detail, ensuring that each interaction is positively impactful. Continuous learning and adapting to new technologies or procedures are also part of their daily operations to maintain high standards of customer service.

Responsibilities
  • Respond promptly to customer inquiries via various communication channels.
  • Resolve customer issues and complaints with patience and professionalism.
  • Maintain thorough and up-to-date knowledge of company products and services.
  • Document all customer interactions accurately in the customer service management system.
  • Escalate complex or unresolved issues to the appropriate departments as necessary.
  • Follow up on customer interactions to ensure their issues are resolved satisfactorily.
  • Assist in onboarding new customers and provide necessary guidance and information.
  • Identify and anticipate customer needs to provide effective recommendations.
  • Collaborate with team members and other departments to improve service delivery.
  • Provide feedback and suggestions to management for process improvement.
  • Participate in training sessions to enhance customer service skills and knowledge.
  • Handle customer refunds, exchanges, and other transactions as per company policy.
Requirements
  • High school diploma or GED equivalent; further education is a plus.
  • Minimum of 1-2 years experience in a customer service role is preferred.
  • Exceptional verbal and written communication skills in English.
  • Strong problem-solving skills and ability to think on your feet.
  • Ability to handle stressful situations and maintain professionalism at all times.
  • Proficient in using customer service software and basic computer applications.
  • Strong organizational skills with attention to detail and accuracy.

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Customer Service Agent

Ras Al Khaimah, Ra's al Khaymah beBeeCustomerService

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Job Description

Customer Service Representative

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will handle a wide range of customer inquiries and concerns in a professional and courteous manner.

  • Provide excellent customer service through phone, email, and chat support
  • Respond to customer complaints and resolve issues in a timely and effective manner
  • Collaborate with internal teams to ensure seamless customer experience

Requirements

To be successful in this role, you will need to have the following skills and qualifications:

  • Bachelor's degree in Communications, Marketing, or related field
  • At least 1 year of experience in customer-facing role
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment

Benefits

We offer a competitive salary and benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance

Location

This position is located in {location}, {country_code}.

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Customer Service Agent

Dubai, Dubai Technest Support Center

Posted 13 days ago

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Job Description

The Role
We are looking for highly motivated, dynamic, proactive and customer focused, CUSTOMER SERVICE AGENT with native or professional proficiency in one or more of the following languages: JAPANESE, KOREAN, VIETNAMESE and THAI. The ideal candidates will have excellent communication skills, a positive attitude and the ability to negotiate effectively to ensure a high level of customer satisfaction. Responsibilities: • Handle inbound and outbound calls in a professional manner. • Communicate clearly and confidently in your native or professional language. • Meet or exceed daily calls and performance targets. We Offer: • Full training • Competitive salary + performance-based commissions. • Friendly and supportive team environment. • Opportunity for career growth. • Multicultural workplace. • Working hours 8 hours per day / Saturday and Sundays off.

Requirements
• Native or Professional Proficiency in JAPANESE, VIETNAMESE, KOREAN or THAI language. • Excellent communication and interpersonal skills. • Strong negotiation abilities. • Basic computer skills. • Previous experience in call center or customer service roles is a plus. • Positive attitude, patience and problem-solving mindset.

About the company
Technest Support is your premier destination for exceptional customer support and communication solutions. Located in Dubai Media City, we offer an extensive range of services designed to meet your unique business needs. Our commitment to excellence ensures that your operations remain smooth, responsive, and connected at all times.
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Guest Service Agent

Accor Hotels

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Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are Heartists

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Pullman

At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.

New experiences, new acquaintances, new ideas. discover the world of Pullman.

OUR WORLD IS YOUR PLAYGROUND!

Job Description

This job opportunity is with a planned starting date of 1st September 2025.

Key Responsibilities:

Reservations:

  • Handle individual and group room reservation requests via phone, email, or other channels.
  • Accurately enter bookings into the reservation system (e.g., Opera, PMS).
  • Provide information about room types, rates, promotions, and availability.
  • Upsell rooms and services to maximize revenue.
  • Ensure all reservation details are accurate and updated.
  • Process reservation modifications and cancellations in line with company policy.

Call Center Operations:

  • Answer inbound calls promptly and professionally.
  • Respond to general inquiries, complaints, or requests for information.
  • Redirect calls to appropriate departments when necessary.
  • Log all guest interactions in the CRM or ticketing system.
  • Handle last-minute requests or emergencies calmly and efficiently.

Qualifications

  • 1–2 years of experience in reservations, call center, or customer service.
  • Familiarity with hotel reservation systems (e.g., Opera) and telephone systems.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, stay calm under pressure, and solve problems efficiently.
  • Flexible with working hours, including weekends and holidays.
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