What Jobs are available for Service Assistant in the United Arab Emirates?

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Merchant Support Assistant - ِArabic Speaker page is loaded# Merchant Support Assistant - ِArabic Speakerremote type: Onsitelocations: Dubai Tax Free Office - UAEtime type: Full timeposted on: Posted Todayjob requisition id: JR10621**Key Results Area:*** Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location* Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.* To be the first line of contact for all registered retailers within the Gold Souq.* Ensuring the retailers have all the material to offer their service, including branding.* Conduct regular training in store for the sales teams* Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications* Act as point of contact for Gold Association – when needed.* 1st line support to Merchants experiencing any issues* Assist in the onboarding of new merchants* Be fully familiar and understand authority level and ultimate accountability of this role.* Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.* To meet business needs, this role might also include other administrative tasks.* Cooperate with other departments of the company to ensure the processes are aligned* Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.**Skills*** Microsoft Office ( Excel,Word,Powerpoint)* Excellent Arabic and English language skills* Work well within a team as well as on their own initiative* Strong numeric skills* Strong organizational skills* Good communication and interpersonal skills* Quality focused with attention to detail* Ability to priorities work in order to meet deadlines**Who you are*** Bachelors Degree Graduate with up to1-year experience in customer service.* Dynamic individual* Must be Flexible to work in shifts* Driving License preferred* Comfortable working and enjoy luxury retail and international shopping trends.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.()(blob: Background**Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets. #J-18808-Ljbffr

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Managing Consultant, Advisors Client Services
Senior Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead complex client engagements across a range of industries and problem statements
· Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
· Own senior client relationships from mid-level to C-suite to drive commercial success
· Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
Team Collaboration & Culture
· Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
· Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
· Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Lead on-the-job training, coaching, and mentorship to both direct and outside team members
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
· Experience leading senior client relationships
· Deep knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities
· Experience generating new knowledge or creating innovative solutions for a firm
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
· Ability to travel to client sites on a semi-regular basis
Preferred qualifications
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Responsibilities

• Manpower planning and team engagement and retention
• Ensure the customer journey is managed efficiently and ownership with built in KPI tangible for performance monitoring.
• Ensure transparency in all customer transactions
• Resolve customer complaints and ensure high customer retention
• Ensure workflow levels are adequate to achieve targets (prospecting, follow ups, business to customer (B2C) and business to business (B2B)
• Drive Value Added Services sales products through the service advisors

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About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

Job Brief:

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

Job Description:

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

Job Specification:

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

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Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

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As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

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Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

Qualifications

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

Here’s What’s In For You

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

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