1 299 Service Associate jobs in the United Arab Emirates

Service Associate

Abu Dhabi, Abu Dhabi beBeeCustomerExperience

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Job Description

Service Associate

We are seeking a highly skilled and friendly Service Associate to join our team at an esteemed establishment in Abu Dhabi. As a key member of the front-of-house team, you will be responsible for providing exceptional customer service, ensuring timely delivery of food and beverages, and maintaining a clean and welcoming environment.

The role requires a strong understanding of hotel policies and Standard Operating Procedures, as well as excellent communication skills and a passion for delivering exceptional service.

Responsibilities:
  • Work collaboratively with colleagues to ensure smooth service delivery and a seamless guest experience.
  • Provide warm and welcoming hospitality to guests throughout their stay.
  • Ensure that all restaurant areas are clean and well-maintained, and that every table is set up to perfection before guests are seated.
  • Check in regularly with guests to gather feedback and address any concerns promptly.
  • Pitch in and assist with service whenever needed, and work closely with cashiers to ensure seamless transactions.
Qualifications:
  • High School diploma or equivalent.
  • Previous experience in Food & Beverage operations, preferably in a luxury hotel setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask and prioritize tasks efficiently.
  • Basic knowledge of foreign languages is a plus.
Additional Information:
  • Assist in maintaining a safe and sanitary work environment for all associates and guests.
  • Exercise sound judgment and problem-solving skills to address guest concerns and resolve issues promptly.
  • Assist in implementing effective training programs for new and current associates.
  • Identify and recommend incentive programs, new ideas, and methods of operation to enhance guest satisfaction and associate engagement.

This role offers a competitive salary package and opportunities for career growth and development. If you have a passion for delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

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Service Associate

Fujairah City, Fujairah Trace Hospitality

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Job Description

Trace Hospitality is a dynamic Food & Beverage company dedicated to restaurant management, hospitality, and catering in Abu-Dhabi and the UAE. We are passionate about creating enjoyable experiences and supporting budding entrepreneurs in the hospitality sector.

We are hiring Service Associates (Waiters/Waitresses) for our branch Dots Cafe in Fujairah

Role Overview:

As a Service Associate, you'll be the face of our customer service, ensuring every customer experience is exceptional.

Key Responsibilities:

  • Educate customers on our menu and make recommendations.
  • Upsell special items and take orders efficiently.
  • Handle customer complaints and suggestions.
  • Maintain cleanliness and service areas.
  • Ensure all stations are stocked with necessary items.
  • Report safety hazards and equipment issues.
  • Provide fast, friendly service, and build customer relationships.

Requirements:

  • Prior experience in a similar role.
  • Strong customer service skills and good communication skills.
  • Ability to work various shifts.
  • Immediate joiner is a plus

Why Join Us?

Be part of a growing company.

Supportive work environment.

Opportunity to make a difference in our customers' day.

Apply now to be a part of our journey at Trace Hospitality

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Service Associate

Dubai, Dubai beBeeCustomer

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Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests.

Responsibilities:

  • Consistently offer professional friendly and engaging service to our guests.
  • Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
  • Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
  • Take ownership of the callers request and ensure follow up according to our hotels standards.
  • Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
  • Act as dispatcher through Royal Service for security guest services and other colleagues in operations.
  • Update Service Requests and work orders and dispatch to the right department.
  • Maintain and monitor the Royal Service software system and ensure that all services provided at Royal Service are always available and are carried out efficiently.
  • Responsibly use all available systems including PMS Property Management System telephone system Royal Service fax etc.
  • Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
  • Maintain information confidentiality.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests.
  • Provide time and information in response to emergencies and guest requests such as plumbing problems housekeeping requests etc. Verify with guests after a reasonable pre-set time whether the request has been delivered. Follow-ups to be endorsed to proper channels.
  • Receive wake-up call requests from guests repeat information back to caller as it is taken accurately and expediently log/input information. Deliver wake-up calls at the requested time.
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel such as: F&B promotions Reservations meetings rooms etc.
  • Receives and logs into the Table Management System the restaurant reservations requests with all information required.
  • Maintaining the communication with the guests regarding the lost & found items.
  • Creating amenities in the system for the efficient delivery and cross charging.
  • Have full knowledge of the hotels emergency procedures. Remain calm and polite during emergency situations and/or heavy hotel activity.

Requirements

To succeed in this role you will need:

  • Fluency in Arabic language is a must speaking and writing.
  • Previous role as a Telephone Operator is a must.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills.
  • Computer literate in Microsoft Windows applications required. Knowledge of Opera Property Management System an asset.
  • Strong interpersonal and problem solving abilities.
  • Highly organized responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs remaining calm and courteous at all times.
  • Fluency in English secondary language preferred.
  • Must have the ability to handle a multitude of tasks and Guest requests.

Benefits

This role offers:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic team.
  • Opportunities for career advancement.

Other Information

Please note that this role requires a Full-time commitment.

Remote Work : No

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Customer Service Associate

Dubai, Dubai beBeeCustomerService

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About Our Team

We are a group of enthusiastic and positive individuals who live, breathe, and reach out in a fun and casual yet professional approach. We embody our company values and represent them at all times.

Your Role: Customer Service Associate

As a Customer Service Associate, you will be the face of our organization, delivering consistently high standards of customer service throughout your shift. You will uphold our company culture and represent our values at all times.

Key Responsibilities:
  • Enthusiastically provide exceptional customer service to our guests.
  • Show ownership of your role and lead by example.
  • Conduct operational tasks while maintaining high service standards.
  • Become immersed in our company way of living and deliver desired experiences.
What We Value:

We value Customer Focus , an Ownership Mindset , being Fast Paced , having Talent and Tenacity , and above all, putting our customers first.

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Customer Service Associate

Abu Dhabi, Abu Dhabi beBeeGuestService

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Our Guest Experience Expert Role

We strive to create a memorable and unique experience for our guests. This is achieved by delivering a wide range of services that ensure our guests enjoy their meal. From setting tables to interacting and serving guests, we aim to make transactions feel like part of the experience.

The key to success in this role lies in creating a safe workplace, following company procedures, upholding quality standards, and presenting a professional image. You will be required to stand and move around frequently, manage the menu, and take a hands-on approach to work. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and up to 50 pounds with assistance.

Requirements:

  • A high school diploma or G.E.D. equivalent.
  • No more than 1 year of related work experience.
  • No supervisory experience.
  • No specific licenses or certifications are required.

We are an Equal Opportunity Employer . We are committed to hiring a diverse workforce and maintaining an inclusive environment. We do not discriminate on any protected basis such as disability or veteran status.

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Customer Service Associate

Dubai, Dubai beBeeCustomerService

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Job Description

Our Five Guys team at Dubai Mall is looking for a Customer Service Associate to deliver exceptional service in a fast-paced restaurant environment. In this role, you will work collaboratively with team members to support restaurant operations and achieve our goals.

About the Job:

This position involves providing high-quality customer service, supporting the restaurant's targets, maintaining cleanliness and operational standards, and following uniform and food safety protocols. You will also receive training in various restaurant roles and have opportunities to grow your skills and experience.

Requirements:
  • A high school diploma or equivalent is required, along with at least 1 year of experience in a service role with excellent customer service skills.

We are seeking a candidate who has excellent communication skills, enjoys working in a team environment, and can maintain a clean and safe workspace. If you're passionate about delivering great customer experiences, we want to hear from you.

Key Responsibilities:
  • Provide high-quality customer service in a clean and safe environment.
  • Support the restaurant's goals and targets.
  • Maintain cleanliness and operational standards in all areas.
  • Follow uniform, grooming, punctuality, and food safety protocols.
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Customer Service Associate

Abu Dhabi, Abu Dhabi beBeeWaitress

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Job Description

Job Opportunity

Guest services professionals are required to deliver exceptional dining experiences. Key responsibilities include greeting and seating guests, taking orders, communicating effectively with the kitchen team, memorizing menus, and making recommendations to increase sales of appetizers, desserts, or drinks.

Requirements

Applicants should be based in the UAE and of Asian nationality. A valid email address is mandatory for receiving job alerts.

Benefits

Salary ranges from 1600 to 2000 AED, along with food and accommodation provided by the employer.

Contact Information

For more details, please contact us via our website.

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Customer Service Associate

Abu Dhabi, Abu Dhabi beBeeCustomerService

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Job Description

Job Title: Customer Service Associate

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team in Abu Dhabi, UAE.

The successful candidate will be responsible for providing exceptional customer service, processing financial transactions accurately, identifying customer needs and suggesting appropriate bank products, handling customer inquiries efficiently, balancing cash drawers daily, following banking regulations and procedures, adhering to company security policies while handling confidential information, and assisting with other duties as needed.

Responsibilities:
  • Process deposits, withdrawals, loan payments, and other financial transactions accurately.
  • Provide exceptional customer service and resolve customer complaints in a professional manner.
  • Identify customer needs and suggest appropriate bank products to increase sales.
  • Handle customer inquiries efficiently and effectively via phone, email, or in-person.
  • Balance cash drawers daily and maintain accurate records of all transactions.
  • Follow all banking regulations and procedures to ensure compliance.
  • Adhere to company security policies while handling confidential information.
  • Assist with other duties as needed to support the team.
Requirements:
  • A high school diploma or equivalent is required.
  • Previous experience in a customer-facing role is preferred.
  • A working knowledge of banking regulations and procedures is essential.
  • Excellent communication and interpersonal skills are required.
  • A strong problem-solving ability and inquisitive nature are necessary to succeed in this role.
  • The ability to multitask in a fast-paced environment is also essential.
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Customer Service Associate

Dubai, Dubai Alabbar Enterprises

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Job Description

Dubai

Full time

ONSITE

Our Story:

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland, and Garrett Popcorn. It is also the parent company of multiple F&B concepts such as Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak, and Kuku under its umbrella.

An entity with lifestyle and retail endeavors and a passion for distinction-moments–growth.

Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.

The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.

Job Summary:

The Customer Service Associate (CSA) job requires a high level of customer interaction and should have good customer-facing and communication skills. Responsible for providing the highest standards of customer service, ensuring excellent customer satisfaction. Besides selling, CSA is also responsible for stocking, visual merchandising, ordering merchandise, and related administrative duties.

Job Responsibilities:

  1. Primarily responsible for providing high standards of customer service, including gift wrapping and after-sales service.
  2. Responsible for greeting all customers promptly and politely as they enter the store and ensuring to follow customer service standards.
  3. Guide customers throughout the store or to specific areas as per customer requests.
  4. Find out the specific needs of each customer that enters the store.
  5. Operate as a cashier, aiming to use the POS machine without error and handle money accurately.
  6. Ensure the shop floor is kept clean and tidy. Restock goods when they are selling out and ensure they are attractively displayed as per brand guidelines, especially during sales or offers.
  7. Work towards reducing incidents of theft or shoplifting and alert the manager in case of such.
  8. Ensure grooming standards are followed as per brand standards.
  9. Maintain high levels of attendance and punctuality.
  10. Receive and store deliveries of stock, report discrepancies to the supervisor, and stock shelves with merchandise. Check stock daily to ensure all products are adequately stocked and available for customers.
  11. This includes unloading and moving materials from the goods area to the back store and vice versa. If stock is unavailable, put the customer's name on the wishlist and call them when stock arrives.
  12. Maintain a clean and organized back-stock area, including staff break areas.
  13. Follow FIFO (First In, First Out) procedures at all times.

Job Requirements:

  • High School Diploma or equivalent.
  • 1-2 years of experience in chocolate, food retail, or food & beverage industry.
  • 1-2 years of experience in a similar role.
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Customer Service Associate

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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Customer Service Associate | Retail | Marks & Spencer

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

TheCustomer Service Associateplays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.

What you will do

  • Engage with customers to provide a high level of service and assist with their needs.
  • Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

  • Ensure that the store is well-organized and adheres to company visual merchandising standards.
  • Regularly clean and maintain the sales floor to create an inviting shopping environment.
  • Actively participate in receiving new shipments and restocking the store.
  • Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

  • Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  • Stay updated on product information to make informed recommendations.

Cash Register Operation

  • Operate the cash register, process transactions, and follow company policies for handling payments.
  • Ensure accurate cash handling and maintain a clean and organized checkout area

Required Skills to be successful

  • Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing excellent service.
  • Communication Skills: Strong verbal communication and interpersonal skills to interact with customers effectively.
  • Attention to Detail: Ability to maintain high store standards, both in terms of product organization and cleanliness.
  • Sales Skills: Ability to recommend products and actively engage in upselling and cross-selling.
  • Cash Handling: Experience in operating cash registers and following cash handling procedures.
  • Team Player: Ability to work well within a team to achieve store goals.

What equips you for the role

Minimum Qualification and Knowledge

Education: High School or Diploma equivalent

  • Minimum of three years in experience in a similar role preferably from a Retail industry.
  • Proven experience in customer service and problem-solving.
  • Maintain high standards in visual merchandising and operations.
  • Experience in managing cash floats and financial procedures.
  • Familiarity with services like Bra Fit or Suit Fit.
  • Excellent verbal and written communication skills.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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