346 Service Captain jobs in the United Arab Emirates

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms and boasting awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return, we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World-class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

At Marriott International, we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.

This role requires a strong leader who can create unforgettable dining experiences. You will be responsible for shaping the guest experience and ensuring smooth food and beverage operations.

The ideal candidate will have proven supervisory experience in food and beverage, excellent communication and leadership skills, and a passion for delivering exceptional guest service.

• Team Leadership: Lead and mentor the Food and Beverage team to ensure exceptional service.
• Supervision & Delegation: Oversee daily operations, delegate tasks efficiently, and maintain high standards of service and cleanliness.
• Quality Control: Coordinate with the kitchen to ensure high-quality food and presentation.
• Customer Experience: Ensure guest satisfaction by addressing inquiries, resolving complaints, and exceeding expectations.
• Operational Excellence: Manage stock levels, inventory, and resource use.
• Compliance & Safety: Follow safety, hygiene, and company policies.

The successful candidate will possess:

• Proven supervisory experience in food and beverage.
• Strong communication, leadership, and interpersonal skills.
• Passion for delivering exceptional guest experiences.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage service standards.
• Flexibility to work evenings, weekends, and holidays.

We offer a range of benefits, including:

• Employee benefit card with discounted rates worldwide.
• Learning programs through our academies.
• Opportunities to develop and grow within your property and globally.
• Participation in CSR activities like environmental sustainability.

• Mid-Senior level

• Full-time

• Management and Hospitality

• Hospitality

We are seeking a skilled Food & Beverage professional to fill this key role.

As a Waiter, your primary responsibility will be to deliver exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

• Service food and beverage in accordance with performance standards.
• Welcome and seat customers professionally and personally.
• Develop knowledge of the menu to effectively assist and advise guests.
• Maintain quality control over food and beverage served.
• Promote good customer relations and resolve issues promptly and satisfactorily.
• Sustain high hygiene and cleanliness standards in the outlet.

Key skills required for success include adaptability, customer focus, recognizing individual differences, taking ownership, teamwork, and understanding job expectations.

Restaurant Team Member

We are seeking a skilled and experienced Restaurant Team Member to join our dynamic team.

As a key member of the team, you will be responsible for delivering exceptional customer service, ensuring high-quality food preparation, and maintaining a clean and welcoming dining environment.

• To deliver outstanding customer service by engaging with guests, answering questions, and addressing concerns in a friendly and professional manner.
• To prepare and serve high-quality dishes in a timely and efficient manner, ensuring that all menu items meet our standards of quality and presentation.
• To maintain a clean and organized workspace, adhering to health and safety standards at all times.
• To work collaboratively with colleagues to achieve team goals, provide support during busy periods, and contribute to a positive team culture.
• To continuously improve knowledge and skills through training and development opportunities.

• High school diploma or equivalent
• Previous experience in hospitality or F&B industry (min 2 year)
• Previous experience in a similar position (min 2 year)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and remain calm under pressure
• English – fluent oral and written

• Accommodation: Shared housing provided. (for senior positions single)
• Staff Discount at Restaurants and Sister properties
• Duty Meals: Enjoy delicious meals during your shift.
• Time Off: 3 days off per week, plus 22 days holiday + public holidays.
• Medical Insurance: Comprehensive coverage.
• Growth Opportunities: A chance to grow within one of the most prestigious dining locations.

Job Summary

• A Waiter/ess plays a key role in delivering exceptional guest experiences.
• This is an exciting opportunity to join our team and contribute to the success of our food and beverage department.

About the Role

1. Serving guests in a friendly, timely, and efficient manner.
2. Ensuring knowledge of menu offerings and all products.
3. Managing guest queries and ensuring orders are consistently good quality.
4. Maintaining high standards of personal hygiene and grooming.
5. Complying with hotel security regulations and health and safety legislation.

The Ideal Candidate

• Demonstrates excellent communication skills and a commitment to customer service.
• Shows flexibility and ability to work effectively in teams.
• Has experience in the food and beverage industry or department.
• Knowledge of food hygiene regulations is desirable.

About Us

Hilton is a global hospitality company dedicated to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality. We offer opportunities for career growth and development across our global brands.

Supervise Food and Beverage Operations

The F&B Supervisor is responsible for overseeing all operational aspects of the shift, ensuring service excellence and upholding the highest standards. This role involves mentoring and leading a dedicated team, embodying brand values, and acting as an ambassador for the restaurant.

Key Responsibilities:

• Service Operations: Supervise daily outlet operations, monitor service standards, food quality, and guest satisfaction to ensure smooth, efficient, and seamless service.
• Guest Engagement: Warmly welcome guests, respond proactively to inquiries, and personally follow through on VIP arrangements to create exceptional experiences.
• Team Development: Train, coach, and mentor staff on menu knowledge, service techniques, and hotel policies; identify learning needs and support ongoing colleague development.
• Quality and Compliance: Uphold and comply with health, food safety, and hygiene standards in line with hotel policies, HACCP requirements, including those mandated by UAE Municipality; conduct regular inspections and maintain a clean, safe environment.
• Point-of-Sale Oversight: Support the team by auditing POS accuracy, menu presentation, and ensuring up-to-date, pristine menu materials.
• Continuous Improvement: Gather guest feedback, comment cards, and incident reports to drive continuous improvement.

Requirements:

• A high school diploma or equivalent; a degree or higher national diploma in hospitality/hotel/business management is an advantage.
• A minimum of 2 years' supervisory experience in a high-volume, 5-star hotel or luxury restaurant environment.
• A strong understanding of Greek cuisine concepts and the ability to train team members effectively.
• Effective communication skills in English (verbal & written); knowledge of additional languages is a plus.
• Proven leadership, coaching, and conflict-resolution abilities.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

What We Offer:

• Learning and Development Programs: Tailored for your career growth and professional advancement.
• MOstay Program: Enjoy complimentary nights and attractive rates for you and your loved ones.
• Health and Colleague Wellness Initiatives: Supporting your overall wellbeing and physical and mental health.
• Colleague Comfort and Convenience Benefits: Including accommodation, transportation, and meals, making your life easier.
• Competitive Salary and Benefits: Aligned with UAE industry standards, offering a comprehensive compensation package.

Provide exceptional customer service as a Hostess in a fast-paced restaurant environment.

Maintain a friendly and diplomatic relationship with guests at all times, ensuring a positive dining experience.

Ensure all reservation information is accurately documented and prepared table allocations from the reservation book before meal periods.

Guarantee host/hostess coverage at the reception desk at all times and answer phone calls within 2 rings in a courteous and helpful manner.

• Excellent communication and customer contact skills; ability to resolve problems effectively
• Basic knowledge of food and beverage products
• Team player with strong interpersonal skills and attention to detail
• Ability to multitask, work in a fast-paced environment, and maintain high levels of productivity

This role offers a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a successful team.

High School Diploma or equivalent required; one to two years of experience in a public contact position preferred.

Customer Experience Expert

We're not just serving meals, we're crafting memorable experiences. Our team takes initiative to deliver exceptional service, from setting tables to ensuring every guest feels welcome.

At the heart of every exceptional experience lies a commitment to precision, care and warmth.

We are seeking a highly motivated individual to join our Food and Beverage Team. If you possess excellent interpersonal skills, impeccable personal presentation and a passion for delivering outstanding customer service, we would like to hear from you.

As a member of our F&B team, you will be responsible for collaborating closely with both kitchen and service teams to ensure exceptional standards of service delivery. You will work diligently to maintain high levels of sanitation and safety at all times.

The ideal candidate will have 1-2 years of experience in a similar role, with a proven track record of working in an international luxury environment. They must possess excellent communication skills, be a team player, manage multiple tasks efficiently and demonstrate confidence when interacting with diverse clients.

This iconic entertainment destination offers an unbeatable opportunity for career growth and development. We value adventurous, creative, warm-hearted and extroverted individuals who share our vision of making guests happy beyond anything they have ever imagined.