1 569 Service Centers jobs in the United Arab Emirates

The Call Center Executive is the first point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media inquiries' responses. The role is essential in guiding potential customers, capturing leads, and supporting the sales team in converting inquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities :

• Inbound & Outbound Call Handling
• Answer all incoming calls promptly and professionally, providing accurate information about offerings, tickets, and promotions.
• Make outbound calls to follow up on leads, incomplete bookings, or past group visits.
• Log all calls and interactions in the CRM system.
• Respond to and resolve all inquiries coming from social media platforms in a timely and professional manner.
• Identify potential leads and refer them to the appropriate sales executive for follow-ups.
• Qualify prospects by understanding their needs and suggesting appropriate packages or experiences.
• Support the booking process by collecting client information and ensuring smooth handover.

3. Customer Service & Issue Resolution

• Monitor, respond to, and engage with followers and customer inquiries in a timely and brand-appropriate manner.
• Handle customer inquiries, concerns, and complaints with professionalism and care.
• Provide solutions or escalate complex issues to the Sales Manager or relevant departments as needed.
• Maintain a friendly and positive tone to reflect the corporate image.
• Work closely with the sales team to support lead tracking, feedback collection, and daily reporting.
• Share common queries and feedback from customers to improve scripts, FAQs, and service delivery.

Participate in call quality reviews and ongoing training sessions

Requirements

Education

High school diploma or relevant certification (a diploma in communications or hospitality is a plus)

Experience :

• 1–2 years of experience in a call centre or customer service role
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with CRM systems and phone handling protocols

Ability to communicate fluently in English, Arabic is a plus

• Digital platforms and social media reviews score
• Number of calls handled and response time
• Conversion rate of leads to qualified prospects
• Accuracy in data entry and lead recording
• Customer satisfaction and call resolution scores

Support in achieving visitor number and revenue targets

• Excellent communication and relationship-building abilities.
• Strong multitasking, time management, and problem-solving skills.
• Detail-oriented
• Team player with adaptability and stress management.
• Integrity and confidentiality in handling sensitive information.

Proactive approach to process improvement and staying current with Sales practices

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

The call center Agent will be the liaison between our company and its current and potential customers.

Key Duties and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Experience & Educational Requirements

• High School Degree
• Previous experience in a customer support role
• Familiarity with systems and practices
• Strong phone and verbal communication skills, along with active listening
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Supports the team members by answering daily inquiries.
• Provides coaching, guidelines and education to the team members.
• Monitors the skillsets assignment and the workflow and the volumes.
• Provides the approved quality training and ensures the efficiency of the team members.
• Assesses daily call quality using the call recording system.
• Assists call centre agents with handling the complaints and patients’ challenges.
• Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
• Assigns daily breaks and monitor the agent’s attendance.
• Monitors the agent’s productivity and provides a daily agent performance report.
• Assists the team leader with the daily duty of Rota.
• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Answers phone calls in a polite and cordial manner.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
• Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
• Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
• Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
• Confirms appointments through SMS and/or phone calls as per policy.
• Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
• Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
• Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
• Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
• Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
• Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
• Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
• Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
• Overbooks physicians according to clinic-defined standards.
• Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
• Assists in the orientation of new staff members to the Call Center.
• Facilitates efficient Call Center function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.

• High school graduate

PROFESSIONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Medical Terminology/or exposure to a medical environment
• Knowledge of adequate Medical Terminology
• Demonstrate computer literacy and efficiency
• Previous operator or call centre experience is preferable

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We’re Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

• Answering inbound calls of applicants/Customers.
• Call resolution by providing correct and timely information.
• Communicating with customers in a polite and helpful manner over the phone.
• Constantly updating self on the updates set by the Embassy of India (EOI)/Consulate General of India (CGI).
• Promoting Value Added Services.
• Achieving monthly targets by up-selling services.

• Excellent communication and interpersonal skills.
• Experience in customer service for a minimum of one year.
• Should have a valid residence visa in Dubai.
• Should be a team player.

• Salary: AED 3,000.00 per month
• Annual leave – 30 days with air ticket allowance.

Saturday to Thursday. Friday is a weekly off.

8:00 AM – 5:00 PM; 9:00 AM – 6:00 PM; 10:00 AM – 7:00 PM.

Unit no , Mezzanine floor Al Khaleej Center, Opposite Al Ain Center, Mankhool Road, Bur Dubai.

Dr. Joy Dental Clinics LLC is looking for Dental Call Center Executives to join our Call Center team based at our Corporate Office in JLT.

Responsibilities

• Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company's customer management policies.

Requirements

• Should have Healthcare/Dental experience and qualification.
• Should have Dental knowledge.
• Flexible to work in shifts.
• Should be an active listener and should be able to empathise with patients.
• Proficient with MS Office.
• Should be calm and confident.
• Ability to speak in Arabic would be an added advantage.

Note: Should be available to join immediately.

Call Center Agents use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions.

1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with their orders or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Building lasting relationships with clients and other call center team members based on trust and reliability.
5. Utilizing software, databases, scripts, and tools appropriately.
6. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
7. Making sales or recommendations for products or services that may better suit client needs.
8. Taking part in training and other learning opportunities to expand knowledge of company and position.
9. Adhering to all company policies and procedures.

1. Minimum high school academic qualification.
2. Minimum 1 year of experience in a similar position.
3. Exceptional customer service, active listening, and verbal and written communication skills, with a professional phone voice.
4. Understanding of company products, services, and policies.
5. Proficiency with computers, especially with CRM software, and strong typing skills.
6. Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult conditions, while possessing additional competencies.

Responsibilities:

1. Ability to multi-task, prioritize, and manage time effectively.
2. Answering phones in a professional manner and routing calls as necessary.
3. Answer patients' queries regarding services, medical insurance procedures.
4. Schedule appointments for patients, including confirmation of appointments and cancellations.

Minimum Requirements:

Should have at least 2-3 years of experience in the Healthcare industry.