1 122 Service Centers jobs in the United Arab Emirates

The Call Center Executive is the firstpoint of contact for inbound and outbound calls related to general inquiries,group bookings, VIP experiences, schools, camps, corporate visits, and socialmedia inquiries' responses. The role is essential in guiding potentialcustomers, capturing leads, and supporting the sales team in convertinginquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities:

. Inbound & Outbound Call Handling

• Answer all incoming calls promptlyand professionally, providing accurate information about offerings,tickets, and promotions.
  
• Make outbound calls to follow up onleads, incomplete bookings, or past group visits.
  
• Log all calls and interactions inthe CRM system.
  
• Respond to and resolve all inquiriescoming from social media platforms in a timely and professional manner.
  

2. Lead Qualification & ConversionSupport

• Identify potential leads and referthem to the appropriate sales executive for follow-ups.
  
• Qualify prospects by understandingtheir needs and suggesting appropriate packages or experiences.
  
• Support the booking process bycollecting client information and ensuring smooth handover.
  

3. Customer Service & IssueResolution

• Monitor, respond to, and engage withfollowers and customer inquiries in a timely and brand-appropriate manner.
  
• Handle customer inquiries, concerns,and complaints with professionalism and care.
  
• Provide solutions or escalatecomplex issues to the Sales Manager or relevant departments as needed.
  
• Maintain a friendly and positivetone to reflect the corporate image.
  

4. Collaboration & Reporting

• Work closely with the sales team tosupport lead tracking, feedback collection, and daily reporting.
  
• Share common queries and feedbackfrom customers to improve scripts, FAQs, and service delivery.
  

Participate in call quality reviews and ongoingtraining sessions


Requirements

Education


High school diploma or relevant certification (adiploma in communications or hospitality is a plus)


Experience:


• 1–2 years of experience in a callcentre or customer service role
  
• Excellent verbal communication andactive listening skills
  
• Strong organizational skills andattention to detail
  
• Ability to multitask and remain calmunder pressure
  
• Familiarity with CRM systems and phonehandling protocols
  

Ability to communicate fluently in English,Arabic is a plus


• Digital platforms and social mediareviews score
  
• Number of calls handled and responsetime
  
• Conversion rate of leads toqualified prospects
  
• Accuracy in data entry and leadrecording
  
• Customer satisfaction and callresolution scores
  

Support in achieving visitor number and revenuetargets


• Excellent communication and relationship-building abilities.
  
• Strong multitasking, time management, and problem-solving skills.
  
• Detail-oriented
  
• Team player with adaptability and stress management.
  
• Integrity and confidentiality in handling sensitive information.
  

Proactive approach to processimprovement and staying current with Sales practices


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The Call Center Executive is the first point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media inquiries' responses. The role is essential in guiding potential customers, capturing leads, and supporting the sales team in converting inquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities :

• Inbound & Outbound Call Handling
• Answer all incoming calls promptly and professionally, providing accurate information about offerings, tickets, and promotions.
• Make outbound calls to follow up on leads, incomplete bookings, or past group visits.
• Log all calls and interactions in the CRM system.
• Respond to and resolve all inquiries coming from social media platforms in a timely and professional manner.
• Identify potential leads and refer them to the appropriate sales executive for follow-ups.
• Qualify prospects by understanding their needs and suggesting appropriate packages or experiences.
• Support the booking process by collecting client information and ensuring smooth handover.

3. Customer Service & Issue Resolution

• Monitor, respond to, and engage with followers and customer inquiries in a timely and brand-appropriate manner.
• Handle customer inquiries, concerns, and complaints with professionalism and care.
• Provide solutions or escalate complex issues to the Sales Manager or relevant departments as needed.
• Maintain a friendly and positive tone to reflect the corporate image.
• Work closely with the sales team to support lead tracking, feedback collection, and daily reporting.
• Share common queries and feedback from customers to improve scripts, FAQs, and service delivery.

Participate in call quality reviews and ongoing training sessions

Requirements

Education

High school diploma or relevant certification (a diploma in communications or hospitality is a plus)

Experience :

• 1–2 years of experience in a call centre or customer service role
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with CRM systems and phone handling protocols

Ability to communicate fluently in English, Arabic is a plus

• Digital platforms and social media reviews score
• Number of calls handled and response time
• Conversion rate of leads to qualified prospects
• Accuracy in data entry and lead recording
• Customer satisfaction and call resolution scores

Support in achieving visitor number and revenue targets

• Excellent communication and relationship-building abilities.
• Strong multitasking, time management, and problem-solving skills.
• Detail-oriented
• Team player with adaptability and stress management.
• Integrity and confidentiality in handling sensitive information.

Proactive approach to process improvement and staying current with Sales practices

nationalities Call Center Operator
Our company is currently seeking a Call Center Operator to join our team in Ajman, UAE. As a Call Center Operator, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer inquiries and complaints in a timely manner.
Responsibilities:
- Answering incoming calls and transferring them to the appropriate department or individual
- Making outbound calls to follow up on customer inquiries or complaints
- Providing accurate information to customers regarding products, services, and company policies
- Handling customer complaints and resolving them in a professional manner
- Updating customer records with relevant information
- Maintaining a positive attitude and delivering excellent customer service at all times
Requirements:
- Fluency in English (additional languages are a plus)
- Excellent communication skills, both verbal and written
- Previous experience in a call center or customer service role is preferred
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Ability to work full-time shifts, including weekends if required
- Willingness to work with different nationalities and cultural backgrounds
Benefits:
- Competitive salary package
- Accommodation provided by the company
- Opportunities for growth within the company
We welcome applications from all nationalities who meet the above requirements. If you have a passion for providing exceptional customer service and are looking for a full-time job with accommodation in Ajman, UAE, then we would love to hear from you. Apply now

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Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.

JOB PURPOSE:

To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. This role requires a strong team spirit, motivation, and a friendly environment with all customers and colleagues.

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure the quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain the confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and local laws/regulations.
9. Attend to special tasks assigned by team leaders and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline within the Centre.

Join to apply for the Call Center Operator role at The American University in the Emirates (AUE)

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university's reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.

Salary Range: AED 4,000 to 6,000 (subject to experience) with additional benefits

• Bachelor's degree in any field from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

• Very high degree of independence, responsibility, and judgment
• Maintains a professional image and relationships with faculty/students and all stakeholders
• Must maintain confidentiality
• Effectively resolves daily matters independently
• Strong customer service orientation
• Excellent verbal and written communication skills in both English and Arabic
• Effective time management skills
• Ability to handle multiple tasks and prioritize effectively

• Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
• Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
• Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
• Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
• Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
• Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
• Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success.

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master's degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels.

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET .

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design , the designation of Substantial Equivalency with accredited programs in the United States.

Bestax Chartered Accountants | Full time

Dubai, United Arab Emirates | Posted on 04/23/2025

Bestax Chartered Accountants is a team of dedicated and qualified public accountants located at the heart of Dubai, Business Bay. We offer services such as VAT, Corporate Tax & Excise Consultancy, Accounting & Bookkeeping Services, Audit & Assurance, Internal Audits, Software Solutions, Business Setup Services, ESR, UBO, AML Compliance, and other financial and business consultancy services.

We're Hiring: We are looking for an ambitious and talented Female Business Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate should be experienced, well-organized, and proactive in sales and business development, with the goal of winning new clients by providing premium consulting services.

Key Responsibilities:

• Convert leads generated through various marketing platforms into business opportunities.
• Conduct meetings with potential clients to understand their businesses and guide them through the process of setting up a business in the UAE.
• Educate clients on Bestax's service offerings and relevant local laws related to business setup processes.
• Present recommendations to clients regarding business opportunities and advantages of different zones in the UAE.
• Research the client's intended business to understand its nature and implications in different zones.
• Coordinate with internal teams to keep clients informed and ensure effective communication.
• Liaise with licensing authorities to facilitate company setup.
• Coordinate with banks for opening accounts and related services.
• Prepare and present sales reports to management.
• Ensure timely submission of accurate documentation.
• Attend networking events, manage partner relationships, and share insights with the marketing team.
• Upsell and cross-sell services to add value for clients.

Key Qualifications:

• Minimum of 1 year experience in sales and business development.
• Proactive, confident, quick-thinking, and goal-oriented with a proven track record.
• Presentable with excellent communication, negotiation, and relationship-building skills.
• Proficiency in English; additional languages are a plus.
• Strong attention to detail and ability to manage documents and databases.
• Integrity, dependability, accountability, and a strong work ethic.

• A competitive base salary with an attractive incentive structure.
• Opportunities for personal and professional growth.
• Continuous learning and development.
• A collaborative, diverse, and dynamic work environment.
• Impactful work with entrepreneurs, startups, and multinational corporations.

POSITION SUMMARY

Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wakeup calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and nonregistered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers' customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first environment. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience: Unclear Seniority

Call Center Operator (Indian/Malayalee) - Urgent Hiring in Ajman, UAE. This is a full-time position with no accommodation provided. We are looking for individuals who are able to work under pressure and have excellent communication skills in Hindi or Malayalam.

• Answer incoming calls and respond to customer inquiries and complaints
• Provide information about products and services
• Keep records of customer interactions and transactions
• Follow up on customer inquiries if needed
• Escalate any issues or complaints to the appropriate department

• Fluent in Hindi or Malayalam (spoken and written)
• Previous experience in a call center or customer service role preferred
• Excellent communication skills and phone etiquette
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills
• Must be able to work full-time without accommodation
• National outlook: Only candidates with Indian or Malayalee nationality will be considered for this position.

Join us to apply for the Call Center Representative - Multilingual Arabic / English and French Speaker role at Tafaseel Group Holding .

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1. Answer inquiries related to event details, including location and general topics.
2. Assist with the registration process, guide attendees through online registration, troubleshoot technical issues, and confirm registrations.
3. Provide guidance on travel and accommodation options, including directions to the venue, parking, and hotels.
4. Handle requests for special accommodations, such as accessibility needs or dietary restrictions.
5. Address attendee concerns or complaints promptly to ensure satisfaction.
6. Make reminder calls to registered attendees to confirm attendance and provide last-minute event details.
7. Promote additional event features or services, such as workshops, networking sessions, and merchandise.
8. Conduct follow-up calls to gather feedback on the event experience, focusing on session content, speaker quality, and overall satisfaction.
9. Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information.
10. Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees.

1. Fluency in Arabic, English, and French (written and spoken) is essential.
2. Must have your own Visa.
3. Excellent communication skills to articulate information clearly and professionally.
4. Problem-solving skills to identify issues, offer solutions, and manage conflicts effectively.
5. Ability to multitask, handling multiple inquiries simultaneously while maintaining high service standards.
6. Attention to detail to ensure accurate information and follow-up.
7. Customer-centric attitude focused on delivering outstanding customer experiences.
8. Cultural awareness and sensitivity.
9. Technical proficiency with CRM systems, event registration platforms, and basic office software.

1. Bachelor's degree.
2. At least 2 years of customer service or call center experience.
3. Experience in event support or management is an advantage.

• Seniority level: Associate
• Employment type: Temporary
• Job function: Other
• Industries: Hospitals and Healthcare, Non-profit Organizations, Government Administration